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637 results found

637 results found in Cloud software in the category Other CRM services

Abavus - Regulatory Management

Abavus.co.uk

The My Council Services Regulatory Management module is aimed at enabling and supporting the digitisation of the range of regulatory services that UK Local Authorities are required to run and manage. This would include, but is not limited to, food safety inspections, health and safety inspections and scheduled highways inspections.

Dynamics 365 for Marketing

Civica UK Limited

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarily aimed at B2B and low volume B2C organisations.

React Interactive

React Accessibilty

This system hold user profiles to match to travel opportunities and special services supporting a journey. Core is a service gathering, processing and using the results to help those with impairments make journeys by public transport. It provides journey planning assistance and advice if people are off a planned route.

E-Surveys and Feedback

Leicestershire Health Informatics Service

On line responsive mobile friendly real time surveys for data collection, feedback forms; suitable for service users, patient and staff, such as Friends and Family Test, Patient Experience; Equality and Diversity Monitoring, Service and Customer Satisfaction, Organisational Performance, for Continuous Improvement and Quality, Internet and Intranet / Secure Encrypted Forms

SMS Campaign Manager

Esendex Limited

Surveys enable you to receive direct feedback from your customers at the time it's most relevant to them. By using the super-fast Esendex digital platform we are able to maximise your engagement and achieve response rates 10 times greater than traditional channels such as email, web and voice.

Cases-Claims CRM

BrightOffice Ltd

Cases-Claims CRM is an enterprise cloud software solution offering functionally rich case management package which can be customised to suit your business across a multitude of Case types. Offering a full end-end solution it will manage your business from client prospecting to Invoicing and Payments removing requirements for multiple packages.

Microsoft Dynamics 365 Correspondence Management

Ceox

Ceox's Microsoft Dynamics 365 Correspondence Management enables Public Sector organisations to manage correspondence and Freedom of Information requests with services to customise and configure Dynamics 365. Ceox Correspondence Management supports: FOI Requests, Inter-Ministerial (IM) Correspondence, Complaints, GDPR Requests, Environmental Information Regulation (EIR) Correspondence, Parliamentary Questions PQs, Subject Access Requests (SAR)

SAP Healthcheck Assessment

ABM Knowledgeware Ltd.

SAP Review customer landscape requirements. Conduct a complete deployment size analysis. Perform analysis of data, content size and scheduling analysis. Deliver report outlining key findings, tuning of SAP services

Dynamics 365 Customer Engagement Plan Business Application Additional Storage Add-On

Civica UK Limited

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

Abavus - Site License Medium Authority

Abavus.co.uk

A My Council Services site license provides site wide access to core license and product modules on the platform. It enables a multi-channel online & native mobile, customer self-service platform incorporating fully functional back office modules all supported by sophisticated workflow and automation tools.

PCI Pal Automated Payment Services

PCI Pal

Customers expect businesses to provide multiple payment and engagement options. PCI Pal’s Automated Payments solution empowers customers to make payments 24/7 without speaking with an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud and can be integrated with your IVR or entirely within our platform.

Trillium Dynamics 365 - Publications Accelerator

Trillium Systems

The Trillium Dynamics 365 Publications Accelerator is a proven application that allows you to streamline all aspects of publication management within not for profit organisations. It is architected to sit on top of and significantly enhance functionality available in Microsoft Dynamics 365 CRM.

Dynamics 365 Plan

Redspire Ltd

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

IntoZetta Horizon Software

IntoZetta Limited

The IntoZetta Horizon software provides a single cloud based software platform to manage data governance and data quality across a large organisation with a complex system landscape

SAP Hybris Marketing

Common MS

SAP Hybris Marketing enables marketers to develop a deeper understanding of customers,to know what they have done, what they may do, and most importantly what they are doing now. Gain real-time insights into the context of each customer, and leverage these insights to deliver highly individualized customer experiences across channels.

Stakeholder Engagement and Consenting Risk Management (TrackRecord and ProjectMapper)

Jacobs U.K. Limited

Effective stakeholder engagement is critical to success of infrastructure schemes/projects. Poor relationship management can lead to opposition, causing lengthy delays and spiralling costs. Integrating systems including TrackRecord (CRM tool) and ProjectMapper (geospatial tool) enables organisations to manage consenting risk and compliance at all stages of the planning and/or DCO process

CashOUT & PayIN: cash payments & cheque-replacement

i-movo

i-movo uses existing payment methods to process ‘secure digital vouchers’. An example is ‘CashOUT’ where vouchers are distributed using any physical or digital media and redeemed for cash at up 62,000 UK retail locations. The service also allow vouchers to be deposited into bank accounts using the PayIN service.

Abavus - Non Production Environment

Abavus.co.uk

A testing and sandbox environment available for clients to conduct their own quality assurance and testing. A fully functional mirror of the client's live instance with the option to have all current configuration settings cloned at intervals upon request. Incremental clones are chargeable

360° Colleague and Patient Feedback for Doctors, Nurses and Midwives

Equiniti ICS Ltd

Equiniti provides an easy to use Cloud-based 360 feedback tool to assist doctors and nurses with their professional development and revalidation. The user friendly technology is backed up with personal support for doctors / nurses / midwives and appraisers via a dedicated helpline.

Legacy CRM upgrade and cloud migration to Microsoft Dynamics 365 (CRM)

Incremental Group

Incremental provides services to prepare you for an upgrade to Dynamics 365 (CRM) or migration from an on-premise legacy CRM to the cloud. Operating a legacy CRM brings with it several risks to your organisation. Migrate your business from a legacy, dated CRM to Microsoft Dynamics 365 for Customer Engagement.

Abavus - Online Payment Integration

Abavus.co.uk

Integration to the Council's selected payment gateway for web and / or native mobile. Includes the ability to configure and manage the Council's entire product and service catalogue, VAT management and revenue management. Allow for customer to add multiple products to a single transaction.

GOSS LiveChat

GOSS Interactive Ltd

GOSS LiveChat enables website/intranet visitors to use instant messaging, for immediate response by your Contact Centre agents. Used by Customer Service Teams, Sales Teams and Support Teams to deliver improved levels of customer satisfaction within Local Government/Authorities/Councils, Central Government Agencies, NHS Trusts, Police Authorities and Housing Associations.

Microsoft Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Bytes Software Services

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints. bsscloud

LiveTiles Intelligent Intranet, Bot & Analytics Platform

Content Formula

LiveTiles supercharges SharePoint Intranet to build personalised experiences and functionality such as automated organisational charts and people directories. Disconnected data is unified into a single interface built with drag and drop technology on a platform that leverages artificial intelligence to create Bots that empower employees to do their best work.

FR Forms

Free Rein Limited

FR Forms lets you create your own forms in a drag-and-drop editor, which can be delivered to one or multiple tablets or smartphones. Data is captured back to our secure server for onward merge to your CRM or project database. Service starts as a free account (with restricted functionality). FRForms.com

Engagement Hub

iPlato Healthcare Ltd

iPLATO Engagement Hub allows central or regional teams (cancer screening, NHS Health Checks, etc.) to collaborate with GP practices around multi-channel patient engagement. The Hub supports safe and secure GDPR compliant patient communication using SMS, myGP® App, IVR, e-mail and letter.

Abavus - Web Map Service

Abavus.co.uk

Ability to display third party geospatial files as part of any customer or internal form or process

Experian Data Management with Pandora

Experian

Our robust end-to-end data management platform Experian Pandora supports all your Data Management needs - Data Quality, Data Migration, Data Governance, Data Preparation and Single Customer View.

Deskpro customer support helpdesk software

DESKPRO LTD

Deskpro is multi channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice. It is already in use by some of the largest UK Government departments and can help your team provide excellent service while saving time and money.

OneVu Customer Engagement System

IEG4 Limited

OneVu is a no code platform that enables councils to maximise channel shift by providing unrivalled user experiences irrespective of channel. Inbuilt CRM, LGaaP eForms, EDMS, workflow, progress tracking, unrivalled back office integration e.g. with Council Tax, Benefits, Business Rates, Housing, Licensing that evolves and puts you in control.

Dynamics 365 for Marketing

Phoenix Software Ltd

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations.

Customer Experience Management for online service delivery: Jadu CXM by Methods

Methods Business and Digital Technology Limited

Jadu CXM is a web-based customer experience management solution that helps you deliver a digital customer service platform through real-time collaborative case management. It enables business users to own and manage digital service delivery. MyAccount, epayments and citizen portal features are provided through integration with your CMS and eForms solutions.

Access thankQ CRM

The Access Group

Access thankQ CRM is a user friendly and modular Contact Relationship Management solution which caters for non-profit, education and membership organisations. It addresses Marketing and Communications, Grant Awarding, Income / Donation Processing, Gift Aid, Volunteer Management and Event Management.

Dynamics 365 Plan

FlexRM Limited

Microsoft Silver partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider.

VIA Contact Centre: Skype for Business and Microsoft Teams

VIA

VIA Contact Centre provides a fully integrated and cloud-based contact centre solution for Skype for Business and Microsoft Teams. It empowers organisations to route calls to agents more efficiently with real-time reporting, wallboards, supervisor and agent dashboards. Functionality includes call recording, PCI Compliance, CRM (Dynamics & Saleforce) and PowerBI integration.

SAP Hybris Revenue

Common MS

SAP Hybris Revenue solutions enables you to innovate with agility and increase transparency across the entire revenue management process from customer engagement to revenue recognition with agile, scalable and highly-automated billing, invoicing and revenue management solutions.

RIVIAM Digital Care - Digital Immunisations Consent Service

Targett Business Technology Limited (TBT)

RIVIAM's Digital Immunisations Consent Service enables providers to co-ordinate a digital, paper-free immunisation programme improving delivery and patient care and reducing costs. The service includes eConsent forms for parents, online workflow triage and scheduling tools for service centres and a mobile application for school nurses with update of patient record.

ProConnect Membership Management

ProTech Computer Systems Ltd

Protech’s ProConnect membership management solution supports organisations who offer a membership scheme and supporting products and services. ProConnect can greatly simply the challenge of membership managing by automating many of the key processes which provides client’s members with a seamless and personalised online experience whilst reducing manual back office processes.

Interactive Voice Response

Temple Interactive Media

Automated telephone call handling and IVR (Interactive Voice Response). Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.

Edge CRM

Mobile Edge UK

A CRM aimed at providing sales teams with a solution for customer tracking. It has an intuitive web-based interface that is easy to custom to suit the client's requirements. The application has built-in support for multi-tenancy.

Software Design and Implementation Services

ActionPoint Technology Services

We work in partnership with you to design and implement solutions that realise your business needs.

Microsoft Social Engagement Additional Posts Add-On

Civica UK Limited

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

Automated Ticket Triaging

Infosys Limited

"Automated Ticket Triaging is an solution offering the automated triaging of tickets raised in the ITSM tool. It extracts new tickets from ITSM tool (pre-built adapters exist for Service Now, Remedy, CA Service Desk) and automatically assigns them to the right team "

RIVIAM Digital Care - Secure Referral Forms

Targett Business Technology Limited (TBT)

Secure Referral Forms allow referrers (GPs, health and social care professionals) and self referrers to safely and securely send sensitive information into RIVIAM Digital Care's platform. Information entered on the customised online form appears in RIVIAM within seconds of the user submitting the information.

Phoenix-CCE/Safeguarding (CountyLines) Management System

Empowering Communities

Phoenix-CCE/Safeguarding (CountyLines) Management System is a secure, private cloud based solution. It automatically imports data from other systems and enables Teams and Organisations to receive secure, encrypted, public and practitioner-facing online forms, automatically populate a Management System, communicate with stakeholders and record all interactions.

RESOLVE: Microsoft Dynamics 365 for Case Management

Tisski Limited

Resolve, a Microsoft Dynamics 365 case management solution provides a consistent process across your organisation. Designed by Tisski whilst working in the public sector, Resolve reduces staff workload by enabling web self-service, monitoring SLAs to improve performance, reducing time to case resolution, and improving data-driven decision making with real-time dashboards.

Domestic Abuse and Sexual Violence Referral and Management System

Empowering Communities

The Domestic Abuse and Sexual Violence Referral and Management System is a secure Multi Channel Solution where Teams and Organisations receive secure, encrypted, online referrals, automatically populate a Management System, communicate with clients and record all interactions including emails, letters sent, phone calls made, face to face meetings and visits.

D&B Optimizer for Microsoft

Dun & Bradstreet Ltd

Optimizer enables access to Dun & Bradstreet's database of over 300 million businesses for your data applications. Off line or Integrated (API) solutions gives in-date commercial data on businesses worldwide. Optimizer offers enterprise applications or data sets via file matching, data append and multiple data fields.

Trillium Dynamics 365 - Self Service Portal Accelerator

Trillium Systems

The Trillium Dynamics 365 Self Service Portal Accelerator is a proven application that allows you to streamline all aspects of member self service within a member based organisations. It is architected to sit on top of and significantly enhance functionality available in Microsoft Dynamics 365 CRM.

iPLATO preGP®

iPlato Healthcare Ltd

preGP® is our 24/7/365 online consultation service that meets all the criteria of the 5YFW online consultation funding envelope. The preGP® service starts from the position of letting patients book appointments and then helps guide and signpost their journey in the intervening period upto the day of appointment.

Trillium Dynamics 365 - Exams Accelerator

Trillium Systems

Trillium's Membership Management System, based on Microsoft Dynamics 365, offers essential out of the box functionality, perfectly suited to the needs of membership organisations, associations and not for profit bodies.

Hosted PBX

8x8 UK Limited

Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Team Messaging. Increased productivity.

Franklin

Prodo Digital Marketing Ltd

Franklin is a subscription based self-service portal for housing associations that can be deployed in minutes, is fully content manageable and can integrate easily with almost any housing system. The platform allows tenants to undertake rent and repairs transactions through a secure personal account via any device at any time.

Robotic Process Automation (RPA)

Human+

Human+ provides multi-vendor robotic process automation (RPA) (including Thoughtonomy, Blue Prism, UiPath). The software emulates how humans use existing applications and systems to automate a wide range of operational and business processes. Deployed rapidly and non-disruptively, it requires no replacement of systems, deployment of agents, software development or system integration.

RIVIAM Digital Care - Workflow

Targett Business Technology Limited (TBT)

RIVIAM's Workflow service allows providers to co-ordinate the delivery of care across multiple pathways from the receipt of referrals, through to allocation, delivery of care and discharge. Designed to work in community and primary care service centres and single points of access.

Microsoft Dynamics 365 for Sales - Licence, Support & Implementation Services

Total Enterprise Solutions

Enables sales people to build strong relationships with their customers, take actions based on insights, and close sales faster. Use Dynamics 365 for Sales to track of your accounts and contacts, nurture your sales from lead to order, create sales collateral, create marketing lists and campaigns, and much more.

Engagement Management Professional (Public Cloud)

4 Roads Ltd

This solution enables public sector organisations achieve their customer engagement and digital transformation goals. Key aspects include a customer portal, case management, knowledge management, enterprise search, analytics, end-to-end process automation, CRM and social/email support. Delivered as a cost-effective public cloud solution, each tenant's data/services are securely maintained and individually configured.

Dynamics 365 Unified Operations Plan

Civica UK Limited

Dynamics 365 for Unified Operations Plan includes full read, edit and approval access across the entire ERP solution plus Microsoft PowerApps capabilities. Dynamics 365 for Finance and Operations Plan includes flexibility to use Dynamics 365 for Talent, Dynamics 365 for Retail, and full PowerApps P2.

Hate Crime Referral and Management System

Empowering Communities

The Hate Crime Referral and Management System is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online referrals, automatically populate a Management System, communicate with clients and record all interactions including emails, letters sent, phone calls made, face to face meetings and visits.

Whitedocs - Landlord Accreditation and HMO Licensing

RH Environmental Limited

Whitedocs (www.whitedocs.com) is a fully mobile responsive cloud platform. It will provide the landlord and businesses with an online portal to register their business, complete licence or accreditation applications and share compliance information with the Council throughout the term of their licence.

Number Validation

CCS Limited

Validation of mobile and landline numbers

Trillium Dynamics 365 - Membership Accelerator

Trillium Systems

The Trillium Dynamics 365 Membership Accelerator is a proven application that allows you to streamline all aspects of membership within member based organisations. It is architected to sit on top of and significantly enhance functionality available in Microsoft Dynamics 365 CRM.

Trillium Dynamics 365 - Financials Accelerator

Trillium Systems

Trillium's Membership Management System, based on Microsoft Dynamics 365, offers essential out of the box functionality, perfectly suited to the needs of membership organisations, associations and not for profit bodies.

Dynamics 365 for Team Members

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Dynamics 365 for Sales Device SL

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Alternative-Investment CRM

BrightOffice Ltd

Alternative-Investment CRM is a fully integrated enterprise cloud software solution enabling organisations to manage the fixed and variable returns for investors. Covering the full flow of any business, from sales prospecting to customer account management, Alternative-Investment CRM is perfect for any small, medium or large organisation.

Dynamics 365 for Sales

Phoenix Software Ltd

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Data & Content

Paragon Customer Communications (London) Ltd

We continuously improve and optimise existing digital real estate through data-driven insight. We drive decision making through the sophisticated use of tracking, tagging and analytic tools to increase market share, revenue and customer acquisition. We also integrate marketing, sales and business intelligence to create dashboards with real time performance monitoring.

Microsoft Dynamics 365 Online Portal for Cloud self service

Incremental Group

Incremental Group offers the build and implementation of Microsoft Dynamics 365 Online Portals and bespoke cloud developments. These services are designed to maximise business benefit and Return on Investment through the implementation of cloud web portals to engage self service citizens, suppliers, employees and members online.

Workforce management platform

Okappy Connected Workforce Management

B2B workforce management platform which enables you to connect to your subcontractors and manage all your work whether done by your employees OR subcontractors.

Crimson Dynamics CRM Solution

Crimson Consultants Limited

Crimson Consultants is a consultancy and development company which specialises in implementing Microsoft Dynamics 365, mainly in Higher Education. The Crimson solution builds on Dynamics to achieve the closest possible fit with each organisation’s requirements by means of ready-made, functional Accelerators and a consultative implementation process, known as Crimson Fusion.

Dynamics 365 Plan

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

OpenText InfoArchive for UK G-Cloud

OpenText Corporation

InfoArchive is an enterprise archiving platform to secure and leverage application data (structured and unstructured). It enables legacy application retirement and decommissioning; optimisation of production environments; application data integration and re-use to support new users, cloud applications and analytics. Retention and compliance through easily accessible unified archive with reduced TCO.

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Silverbear

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

NICE inContact CXone Cloud Contact Centre Automatic Call Distributor (ACD)

Business Systems (UK) Ltd

NICE inContact CXone Cloud Automatic Contact Distributor (ACD), optimises customer interactions by quickly matching callers in the queue to the agents who can best help them. This means efficient call resolution, happy customers and money saved for your contact centre

Subject Access Rights management

INKASEC ltd

Subject Access Rights (SAR portal) is a resilient SaaS solution, including: Secure delivery to validated customers to receive SAR response, Centralised repository of subject access requests, located in the EU/UK Full audit Case data encryption, including attachments Unlimited stakeholders and systems Escalation notification helping with timely response Extension requests logging

Azdio Limited Cloud Software CRM Services

Azdio Limited

Azdio Limited provides a full suite of Cloud Software CRM Services, including scoping, UI, data import/export, application analytics/scaling, in-transit/operational/staff security/asset protection, availability/resilience, identity/authentication support in a secure/certified and documented way, training/demonstrations as required, and ongoing support of products it builds along with its partners'/other selected products.

Firmstep MyServices

GRANICUS-FIRMSTEP LIMITED

MyServices' are a catalogue of 100+ managed online services ready to be enabled. Designed to be easy to adopt, centrally managed, and can be configured to meet local requirements, including integrations. MyServices Premium are comprehensive end to end applications which work in the same way.

Experian Data Management with JukeBox

Experian

Experian’s Jukebox service enables you to automate your Bureau Cleanse / Dedupe setup that include the following products: Batch Web Service Match Unify

HISpas - Patient Arrival System

Leicestershire Health Informatics Service

The HISpas touchscreen will allow the patient to automatically check-in for their appointment quickly and efficiently. The screen can be wall mounted or free standing and integrates with your SystmOne clinical system. HISpas also offers inbuilt Friends and Family Test and Patient Survey capture.

D&B Visitor Intelligence & Form Fill

Dun & Bradstreet Ltd

D&B Visitor Intelligence gives the option to combine three capabilities in order to reduce abandonment and increase positive outcomes. 1.Pre-populate 40+ attributes in your web form including job function and industry. 2.Match company and contact data in real-time through powerful APIs. 3.Simplify the form fill experience with a dropdown menu.

LiveTiles Intelligent Intranet, Bot & Analytics Platform

OfficeLabs Ltd

LiveTiles supercharges SharePoint Intranet to build personalised experiences and functionality such as automated organisational charts and people directories. Disconnected data is unified into a single interface built with drag and drop technology on a platform that leverages artificial intelligence to create Bots that empower employees to do their best work.

CAMEO Demographics

TransUnion

CAMEO helps understand customers in terms of their; demographics – age, gender, life stage, education, occupation; affluence – income, property value, spending, risk; lifestyle and media – hobbies, interests, holidays, brand affinities; credit behaviours – payday loans, credit sophistication; property characteristics – tenure, property type, floor space/no. of bedrooms, on-the-market.

Abavus - Communications Plug In

Abavus.co.uk

Allows for the scheduling and sending of targeted communications to customers. Also enables customers to 'subscribe' and 'unsubscribe' to content feeds that are of interest and relevant to them. Can be used as a communication overlay for service delivery related activities e.g. collection reminders, renewal reminders or for general communications.

Diona Services

DIONA (UK) LIMITED

Diona Mobility is a family of commercial off the shelf (COTS) enterprise solutions built specifically for the Health & Social Care markets, bringing together devices such as mobile phones and tablets with national, authorities and council's case management and eligibility systems. With a configurable framework to facilitate enterprise wide integration.

Social Engagement Additional Posts Add-On

Silverbear

The Additional Posts Add-On provides additional capacity to a Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. Unused posts expire at the end of each month.

GCC Microsoft Dynamics 365 Customer Engagement SaaS services

GCC innova Ltd

Service is to provide Microsoft Dynamics 365 Customer Engagement SaaS services along with associated services

IBM Watson AI Platform

IBM United Kingdom Ltd

Transform your business, enhance competitive advantage, and disrupt your industry by unlocking the potential within unstructured data. From gaining insights from text to automating interactions and analyzing images and video, tap into the power of Watson APIs to build your cognitive apps.

NICE inContact CXone Contact Centre Omnichannel Analytics

Business Systems (UK) Ltd

NICE inContact CXone Omnichannel Analytics provides actionable insights from every interaction to drive measurable improvements in omnichannel customer experience and agent performance. With 30 years' Speech and Interaction Analytics experience, Business Systems offers full consultancy, project management, implementation and support services to deliver best fit Speech Analytics solutions.

CDW 8x8 UCaaS (Unified Communications as a Service)

CDW Limited

Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

NICE inContact CXone Cloud Contact Centre Interactive Voice Response (IVR)

Business Systems (UK) Ltd

NICE inContact CXone Cloud Interactive Voice Response (IVR), optimises customer interactions by matching callers in the queue to their preferred type of communication (such as self-service) or speaking to the best skilled agent for their needs. Improve your customer experience whilst saving for your contact centre.

Dynamics 365 Event Management - CoreGov

Core

Core offers a flexible solution for organisations to manage events of any scale. Powered by Dynamics 365, the module can track and report on registrations and attendance, as well as facilitating management of resources including speakers and venues.

'CX Cloud' Voice of the Customer Platform

KPMG LLP

KPMG Nunwood's Fizz Voice of the Customer software platform (VOC) uses customer feedback to help anything from a dozen to ten thousand colleagues better manage their operations. Fizz is designed to be configured and supported by expert customer experience consultants, rather than software the client has to set up themselves.

Mataco Business Continuity Software

Savant Limited

Mataco is a secure, cloud-based service offering standards based compliant business continuity plan for implementation, management, exercise, review and audit. Mataco also supports incident management activation and activity tracking. Mobile Mataco ensures that Plans can be accessed from anywhere at any time from a mobile device.

Cantata Vantage CRM

Cantata Limited

Cantata Vantage CRM is a private cloud CRM system for organisations from as little as 15 users (typically 20-500). It is based on Microsoft Dynamics CRM and fully integrates with Outlook and Office. Vantage includes user interface improvements, data visualisation, web portals, event management, case management and more.

Young Onset Dementia (YOD) Information Mobile App for Smartphones and Tablets

Leicestershire Health Informatics Service

The Mobile App provides information for patients, carers and professionals. The Mobile App can be taken as an off the shelf product or re-skinned using your content and be published to Google Play, AppleStore and others. Using text, video/audio content, this is a great way to educate and empower patients.

Harbour Assist

Harbour Assist

A cloud based Harbour and Marina Management solution. Provides asset management, customer invoicing, CRM and productivity tools for running marine operations.

Abavus - Enterprise Waste Management

Abavus.co.uk

My Council Services Enterprise Waste Management enables councils to configure and manage all aspects of the refuse and waste management process, both domestic and trade, from setting up contracts and managing payments (if required) through to integrating and fully automating the addition of collections to rounds; managing the entire process.

Leidos Cloud Services End User Support

Leidos Innovations UK Limited

The Leidos Service Desk provides customers, suppliers and service management teams with a Single Point of Contact and coordination to orchestrate the lifecycle of contacts, Incidents and Request tickets raised. The Service Desk interfaces to an agreed level of resolution with service levels relevant to business priority and demands.

Dynamics 365 for Customer Service

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."