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246 results found in Cloud software in the category Natural language and speech processing

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246 results found

SCYTALE Armour Comms


Armour Mobile is a CPA certified encryption application for secure (voice, video, IM, group chat and data) available on iOS and Android devices. Offering to customers a cost-effective, easy to use technology combined with advanced security techniques available in cloud-based and on premise architectures, available up to UK SECRET.

SpeechReport - Digital dictation, speech recognition and workflow management software

G2 Speech UK Limited

Clinical and non-clinical correspondence and workflow management solution, utilising digital dictation, speech recognition and outsourced transcription, for the medical, legal and general business markets. We use Microsoft Azure to host our Cloud solution. We assist our customers with project and contract management, installation/configuration, integrations, testing, training, technical assistance and upgrades.

Zoom Video

Zoom Video

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

NICE inContact CXone Contact Centre Personal Connection Predictive Dialer

Business Systems (UK) Ltd

NICE inContact CXone Predictive Dialer tackles fluctuating call volumes by automatically moving outbound agents to inbound queues when call volumes increase, and back to outbound when inbound service levels are met. This means efficient call resolution, happy customers and money saved for your contact centre.

Geomant Buzzeasy


Buzzeasy is a powerful and highly configurable Customer Interaction platform. It enables consumers and organisations to interact using a range of communication channels including; voice, text, web, and social media. Benefits include In-queue Callback, Personalised Outbound SMS Campaigns with Callback option, Multi-channel Customer Surveys, Bots, and Channel Steering .

Inform 360

Inform Communications Ltd

Inform 360 is a range of automated, channel shift services designed specifically for UK public sector, central and local government. Unified communications services are created and deployed across IVR, email, mobile-web apps, SMS, Artificially Intelligent chatbot and social-media from one central application and can be hosted and managed or self-managed.

SmartAgent Assist - agent desktop (Live Chat)

Mission Labs Limited

Our powerful SmartAgent Assist app has been designed with your agents in mind. Consolidate all of your communication channels into a single interface, with all your contact and customer information integrated and displayed. Your agents focus on providing answers rather than figuring out why and who they’re talking to.

Cirrus Speech Analytics License powered by Nexidia


Our individual user license allows your organisation to only provision access for those who require the Cirrus Speech Analytics functionality powered by Nexidia, meaning you only pay for what you need.

Your.MD Symptom Checker & Personal Health Assistant


Your.MD is a text-based artificial intelligence system that produces a personal probability of the most likely diagnosis in response to symptoms offered by patients and followup questions asked by our artificial intelligence (AI) engine.

Atos Cloud Voice, Contact Centre and Collaboration

Atos IT Services UK Ltd

The Atos Cloud Voice, Contact Centre and Collaboration service is available at either ISO 27001 or Official security levels. Provides a secure high availability IP communication service from any location with a suitable data connection. Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX and Contact Centres.

Evri Insight Cloud Software

Evri Insight Ltd

Businesses are turning to digitization to simplify and automate processes, engage with customers, reduce costs, and transform services. However, government sector has unique requirements and security levels. We provide a Secure App Platform – using a secure cloud environment. Creating a store of apps that can shared across business boundaries.

Analytics software as a service

Acuma Solutions Limited

Acuma’s Analytics software as a service leverages big data technologies, data Integration, ETL, Reporting and Data Visualization tools and Analytics module to execute analytics on structured, semi-structured and unstructured data sets. The flexible, fast and scalable-ready platform enables reporting, predictive and descriptive analytics, suits different use cases and requirements

ServiceNow Add-on Product Portfolio


TESM has an ongoing R&D programme to develop intellectual property that complements standard functionality provided by ServiceNow. The TESM IP is provided as custom Applications or Change Sets which easily integrate to standard ServiceNow functionality and adhere to ServiceNow best practice, ensuring smooth upgradeability to future versions.

IA.DATALIFT Cloud Software

Through Technology Limited

Through Technology are a channel partner for AI.DATALIFT and offer professional services for the product under Lot 3 - Cloud Support. AI.DATALIFT brings together insight from unstructured data across your organisation. Enabling ongoing information governance, cloud migration, cost savings and compliance with key legislation (Such as GDPR).

Gov360 OpenSky : Data Science as a Service (DSaaS) Weaving Trusted Data into Complex Policy Stories

Open Sky Data Systems

OpenSky’s Gov360 Data Science as a Service (DSaaS) covers business and data understanding, data preparation, modelling, evaluation, deployment, consultancy and support for data science & artificial intelligence (AI) services and machine learning (ML). Providing trusted and self serving data driven evidence for policy makers.

SVGC Power BI Cloud Software

SVGC Limited

SVGC Power BI Cloud Software is a cloud-based platform hosting a range of services and applications that support advanced data visualisation and analytics. Users can build, access and share services and applications quickly and easily to enhance decision making.

Dictate Swift

Dictate IT Ltd

Dictate Swift is a lightweight medical dictation platform integrated with highly accurate, cloud-based speech recognition. It allows clinicians to dictate medical speech into an iOS or Android app and a very short time later text is available in a web application, where the text & audio can be reviewed.

Detego Case Management for Investigations


Case Management for Investigations is an advanced software solution that enables investigators to organise the huge volumes of information gathered during investigations by collating all cases, evidence and processes within a single repository.

Guided Match Digital Advisors

Mercato Solutions

Using our KnowledgeKube technology we can build digital Guided Match or advisor tools that can structure customer journeys and support the decision making process as if they were domain experts. Ideal for data capture, signposting, product or service qualification and Configure, Price, Quote (CPQ) within procurement.

Arcus Answer University Clearing Line

Arcus Global Limited

The University Clearing Line answers calls for seasonal high-volume calls such as “how many UCAS points do I need” and “what courses are available” 24/7. Leveraging natural language processing using Amazon Alexa technology, it reduces the load on Agents, scales dynamically and integrates with your existing telephony.

Arcus Symbee Connect

Arcus Global Limited

Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect providing Enterprise OmniChannel features that supports Voice (In/Out/Direct Agent), Callback, Preview Dial, Email, WebChat, SMS/MMS, Social Messaging and OmniChannel Reporting. Other features included Headset Integration, Supervisor, Voicemail, Presence, Agent Stats, Work Codes and CRM Integration.

Dynamic Data Discovery Platform


Wallscope provides Enterprise Knowledge Management Systems to increase efficiency, reliability and interoperability for large organisations. Our product utilises Machine Learning models to extract key data from a diverse range of sources and produces a Knowledge Graph for consumption by clients.

Cloud Search with Chatbot Interaction

Appsbroker Ltd

Fully managed, secure, enterprise search from Google enabled with optional chatbot interaction. Service provided by Appsbrokers dedicated Search Practice with more than 8 years of experience working with Google Search products.

RPA Blueprism Licenses

Fujitsu Services Limited

RPA Blueprism Licenses

Arcus Answer Bin Line

Arcus Global Limited

Arcus Answer Bin Line responds to calls for high volume local authority bin enquiries including “when is my bin being emptied” and “my bin has been missed” 24/7. Leveraging natural language processing using Amazon Alexa technology, it reduces the load on Agents, scales dynamically and integrates with your existing telephony.

GCI — Cloud Contact Centre

GCI Network Solutions Ltd

Omni-channel contact centre, delivering optimised interaction channels via Voice, Email, Webchat, Call Recording and backoffice connectivity, improving agent and customer experience. Easy to use administration and up to 99.99% availability providing a cloud based solution that integrates with a wide range of telephony platforms, including Skype for Business.

Ultima's Intelligent Automation Digital Workforce

Ultima Business Solutions Ltd

The Thoughtonomy Virtual Workforce is a SaaS robotic process automation (RPA) platform. The software emulates how humans use existing applications and systems to automate a wide range of operational and business processes. Deployed rapidly and non-disruptively, it requires no replacement of systems, deployment of agents, software development or system integration.

Arcus Answer Alexa Skills

Arcus Global Limited

Arcus Answer Alexa Skills for the Amazon Echo provides solutions for echo voice-based interaction. Arcus can assist with skill development and approval, third-party solution integration and ongoing development and support. Alexa skills can also be delivered alongside Arcus Answer on the telephone and Web chat, enabling an automated multichannel approach.

Business Process Automation

Workflow Science Ltd

Our intuitive process automation suite puts you in total control, enabling you to define and automate your business processes, workflows and applications with no demand on IT. It allows you to engage customers and stakeholders, improve efficiency and reduce costs by rapidly migrating manually intensive processes into fully automated ones.

ICT Technology Services

NIIT Technologies

NIIT is a full service provider of ICT services encompassing infrastructure across Compute , Storage, Network , Telephony , Edge, applications , Desktop and identity and security. In addition NIIT provides advisory , design , build , test , run across a varied application suite on premises and on cloud.

Resolver Analytics - Service Benchmarking

Resolvercouk Limited

Resolver Analytics is a powerful online insight portal that can benchmark your complaint/ customer success against peer organisations and best performing. Through industry and new complaint metrics & unique data, you can visualise genuinely actionable insight. Observe early warnings, market trends, identify opportunities for improvement and increase your customer satisfaction.

Kreo Design

Kreo Software Ltd

Easily design residential or office buildings, making best use of the land you have to build on. Test multiple options for different building shapes and floorplans. Play around with units and get quantity takeoff for all options. Use as a base plan for accurate cost and schedule in feasibility studies.

Tableau Online

The Information Lab Ltd

Tableau Online is your self-service SaaS visual analytics platform fully-hosted in the cloud. Keywords: .Hyper, Visualisation, Database, Big Data, Marks, Viz, Tooltip, Authentication, Secure, Scale, Governed, User, .TDE, Extract, Live, Show-Me, Dashboard, TCO, Creator, ROI, Explorer, Viewer, Axis, User, Selipsky, Miller, Ajenstat, NLP, Self-service, Insight, Chart, Visual Analytics.

FLEX AI Smart Vehicle


Combine your digital assistant with your vehicle assistance system,  thus creating a continuum of virtual assistance from other devices to vehicles and much more. Create and publish your skills to any smart vehicle system for voice only natural language exchanges while manage your fleet through the FLEX AI Hub.

BMC Helix Chatbot

Fusion Business Solutions

BMC Helix Chatbot brings the cognitive enterprise to life with intelligent, omni-channel experiences that lets users find and request services through a conversational and personalised interface. Conversations are stored for 90 days with the purchase of the Premium Capacity offering. Fusion GBS is a Platinum Partner of BMC.

eLearning Platform

Cloudtexo Ltd

Nano-lessons are small, training-packets created for your business’ needs. Informational learning-segments include text, video, graphics and can be assigned to groups/individuals, and stored in the archive and viewed as required. LMS records which resources are viewed by what user and when. It keeps track of in-app communication and learning performances.

Medxnote Virtual Assistant


Medxnote is a virtual assistant platform that optimises workflow without disrupting existing IT systems, delivering the right data to the right healthcare worker at the right time. Our open and extensible platform features HL7 FHIR integration and the ability to build a clinical chatbot or virtual pager for any idea!

Machine Learning Services

Pulsion Technology Limited

Machine learning is a cloud based application of artificial intelligence (AI) that provides systems the ability to automatically learn and improve from experience without being explicitly programmed. Pulsion create bespoke machine learning algorithms which can extract meaningful insights from raw data to quickly solve complex, data-rich business problems.

GeDaP Keytalk for IoT/M2M

TeamLogic Systems Ltd

KeyTalk strengthens the security of devices on a network, automating the creation and exchange of short-lived digital certificates at frequent intervals. With its automatic authentication (device identity) and robust encryption KeyTalk provides the security of PKI without the bureaucracy. Highly scalable objects can be readily connected and secured .

RPA, Intelligent Automation, Cognitive RPA, Digital Automation, Digital Workforce as a Service

Ernst & Young LLP (EY)

The EY Digital Workforce is a SaaS Robotic Process Automation (RPA), Digital and Artificial Intelligence (AI) platform, allowing end-to-end digitisation/automation of processes. EY's service can be configured to deliver a wide range of processes including those detailed in the service category list and many others. Please contact EY to discuss.



CX-Feedback is a real-time online customer service feedback management tool, designed for Public Services. It enables Public Services to send and receive feedback surveys to their service users, and uses automation and artificial intelligence to analyse and report on the responses quickly and easily, allowing operational improvements to be made.

GCI — Call Recording

GCI Network Solutions Ltd

GCI’s Call Recording System is a state-of-the-art voice, instant message and quality management solution for Microsoft Skype for Business platforms. Call Recording offers a cost-effective and secure way to ensure your Organisation can remain compliant and offer the highest standard of service to your customers.

Unified Communications

8x8 UK Limited

Unified Communications service from 8x8's X Series (1-8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM,conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers


Daden Limited

Trainingscapes enables organisations to author, deliver and manage immersive 3D and virtual reality training to their employees without specialist 3D or programming knowledge. By learning and practising tasks by phone, PC or headset in a safe, realistic 24/7 environment retention, recall and job performance are improved and risks reduced.

Microsoft 365 SharePoint Intranet & Extranet

Agilisys Ltd

Agilisys delivers an end-to-end solution extending the core functionality of Microsoft 365, by helping you implement your Intranet or Extranet solutions hosted on SharePoint Online. This will deliver a modern lightweight and easy to use solution which delivers the benefits of Microsoft 365 and supports your communication strategy.

Video Conferencing

8x8 UK Limited

HD Audio & Video Conferencing service single click from 8x8's X Series (1-8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; white-boarding; team meetings; Jitsi meeting experience (opensource); inbuilt telephony, IM & recording with call plans.

Extraction Load and Transformation (ELT) software as a service

Acuma Solutions Limited

Acuma offers Extract Load and Transform as a service for extracting and loading large data sets into target sources and transform data for big data analytics. The Extract Load and Transform as a service enables ingestion of structured, semi-structured, unstructured data from various sources into Data Lake and data transformation.

RPA Social media contact enhancement Robot

T-Impact Limited

T-Impact’s Social media contact enhancement robot captures contact data available in the public domain. The Robot pulls data from IT systems, such as websites or customer management systems, then uses the name and email address to look up any additional information available on common social media sites, such as LinkedIn.

Data Science, Machine Learning and AI Consultancy


Intechnica are technology specialists that help transform organisations with consulting, software engineering and Data Science. We help organisations take advantage of data through use of Data Science, Machine Learning and Artificial Intelligence. We act as your AI business partner, delivering impactful data products and helping to accelerate your data strategy.

Skype for Business Plan 2

Civica UK Limited

Microsoft Skype for Business Online is a hosted communications service that connects people anytime and from virtually anywhere and any device. It gives users access to presence, instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities. Via Civica. See

FLEX AI Smart City


Enable Smart City services by creating an ambitious AI driven hub across 'Internet of Things' devices and digital infrastructure, traffic, water management, energy management, pollution control and much more for personalised and proactive citizen services.

RPA Applicant & Candidate Management Robot

T-Impact Limited

T-Impact’s Applicant and Candidate management solution uses Robotics Process Automation (RPA) and Artificial Intelligence (AI) to detect & extract skills and keywords from scanned images & PDF copies of Curriculum Vitae (CV) and store them in your applicant tracking system (ATS), without changing your underlying technology.

SVGC Digital Sensitivity Review Cloud Software

SVGC Limited

SVGC Digital Sensitivity Review Cloud Software is a cloud-based platform hosting a range of services and applications that support the management and release of sensitive documents to the National Archive. Users can build, access and share services and applications quickly and easily to enhance sensitivity review decisions.

RPA Customer on-boarding Robot

T-Impact Limited

T-Impact’s Customer on-boarding Robot ensures consistency when adding new customers to your IT systems. The solution automates many manual tasks and ensures 100% compliance with your regulatory compliance checks. This solution is particularly relevant for any organisation which must comply with regulators such as the FCA (Financial Conduct Authority).

Secure Inmate Telephony- PHONIO

Phonio UK Ltd (Telio)

Phonio is a telephony solution specially developed and tailored for use in a prison environment. Phonio enables secure in cell telephony, allowing inmates greater private contact with permitted recipients. All calling activity is controllable through an advanced call management platform including security monitoring and account administration.

Collaboration & Contact Centre as a Service

Natilik Ltd

Natilik are global, award winning cloud collaboration, customer experience and contact centre provider. Solution sets include hosted cloud and fully public cloud environments. This includes Collaboration, messaging, video, OMNI Channel contact, rich multi-media analytics and complex call and media routing as well as workforce management and optimisation.

User experience insights platform - Checkealos


All-in-one platform for user experience feedback, easy analysis of feedback, creating highlight clips, easy reporting of recommendations and easy sharing. Offers both quantitative and qualitative testing. Helps organisations understand customer behaviour, attitudes, preferences, experiences and expectations through user experience testing, AB testing, multi-variate testing, competitor analysis and surveys.

Proof Of Concept (POC) Application Builder

Mercato Solutions

Using our KnowledgeKube low-code RAD Platform we you can quickly develop highly connected proof of concept applications for the Web, Windows, iOS and Android. Quickly build, test, iterate and deploy applications using our agile platform to digitise processes, build guided match workflows and connect legacy systems in days.

Microsoft Vision - artificial intelligence professional

T-Impact Limited

Transform your business, enhance competitive advantage, and disrupt your industry by unlocking the potential within unstructured data. Transform handwriting to digital text and analyzing images & video using Microsoft Vision's prebuilt cognitive apps.

adarga engine

Adarga Ltd

adarga_engine is a complete Software-as-a-Service solution that operates across Defence, Intelligence and Central Government to read, understand and perform analysis of unstructured data across your data sources. Users leverage Artificial Intelligence (Analytics/AI/NLP/Machine Learning) to discover threats, trends, events and connections between entities and create a central store of knowledge.

Configure, Price, Quote (CPQ) applications

Mercato Solutions

Using our KnowledgeKube technology we can build digital Configure, Price, Quote (CPQ) tools that can structure customer journeys generating technically verified configurations of products and services through self-serve applications. CPQ tools support the decision making process and remove the pre-sales or consultancy costs, making everyone a domain expert.

Secure Intelligent User Interface Service

SecureCloud+ Limited

The Secure Intelligent User Interface Service available at OFFICIAL with a handling caveat of SENSITIVE,SECRET,MISSION SECRET,TOP SECRET provides cognitive services to better contextually process requests using text and voice. Enables artificial intelligence-supported chatbots to provide verbal and written interactions with human users, leveraging machine learning, big-data, and natural language processing.

GCI — Contact Centre for Skype for Business

GCI Network Solutions Ltd

Omni-channel contact centre, delivering optimised interaction channels via Voice, Email, Webchat, Call Recording and backoffice connectivity, improving agent and customer experience. Easy to use administration and up to 99.99% availability providing a cloud based solution that fully integrates with Skype for Business.

Montvieux Machine Intelligence OSINT


Provides a User centric configurable cloud-hosted OSINT service. Includes machine learning and novel user experience providing a rich interface showing early warning of emerging events within social media and other available data in real time. Analysts can interrogate new topics emerging, significant changes within existing topics, or change of sentiment.

Skype for Business PSTN Conferencing

Civica UK Limited

Users can host or create meetings that contain dial-in phone numbers. Callers can then use those phone numbers to voice call into a meeting using their phone. You only need to set up dial-in conferencing for users who plan to schedule or lead meetings. Via Civica. See

RPA Data clease Robot

T-Impact Limited

T-Impact’s data cleanse solution opens, checks, corrects and updates every record in your IT systems. Leveraging Robotics Process Automation (RPA) & Artificial Intelligence (AI), no change is required to your IT systems.

Resolver Analytics - Complaints data

Resolvercouk Limited

A data portal presenting Resolver data to public service organisations, at sector and individual organisation level, for market intelligence, competition analysis, trading standards, policy making and informed decision making.

Language Preference Service

Redcortex Ltd

Our Cloud-based Language Preference service can securely store all your customer’s language preferences - meaning every time you communicate with them, whether by phone, email, or post, you can be sure you are using their preferred language. Our software integrates with Microsoft Outlook, CRM systems and any other application seamlessly

Cludo Site Search & Analytics

Cludo UK Ltd.

Cludo is an intelligent cloud-based Site Search & Analytics solution. Cludo empowers web and marketing teams to optimize the internal search solution of their organization's website, and provides valuable search and user analytics to shape the content of your website.

Digital Engagement Platform: Chatbot/Virtual Assistant, Live Chat & Messaging copy


Nuance’s Digital Engagement Platform is a market-leading Chatbot/Virtual Assistant, Live Chat/Messaging and Hybrid solution that integrates our conversational technology for web, mobile web, mobile app, synchronous & asynchronous messaging and the Internet of Things, combining the best in self & assisted-service, delivering an integrated end-to-end digital engagement solution.

OpenText Media Management Digital Asset Management for G-Cloud

OpenText Corporation

Media Management for G-Cloud digital asset management software serves as the centralized, secure and accessible repository to organize, store and deliver rich media assets such as images and video, enabling government agencies to manage the entire content lifecycle with workflows and features for production, collaboration, publishing and distribution of assets.

Digital Interview Recording

Business Systems (UK) Ltd

Interview recording solutions from Business Systems includes digital, video and audio interview recording. Solution ensures high quality recording with secure cloud storage, available to download from the portal within minutes. Used by the Home Office, the Digital Interviewing solution records, reviews and analyses conversations that matter on or off site.


Stream UK

StreamTranscribe leverages the latest cloud technologies in machine learning, artificial intelligence and natural Language processing to deliver accurate auto generated closed captions in minutes rather than days. StreamTranscribe integrates seamlessly with existing video or audio libraries. It generates Closed Captions to your audience.

Dictate IT Live

Dictate IT Ltd

Dictate IT Live is highly accurate, cloud-based medical speech recognition. It allows clinicians to dictate speech into an iOS or Android app and have it appear instantly on their PC, where it can be inserted into any desktop or web application. All processing is UK-based and data AES 256-bit encrypted.

Atos Cognitive Knowledge Management

Atos IT Services UK Ltd

Knowledge management and automation platform. Centralized knowledgebase with semantic search technology and integral API, enabling knowledge to be served consistently and accurately on public-facing websites, intranets, CRM and internal business systems.


HCL Technologies UK LImited

OPTIK is a device and platform agnostic solution, enabling Police Officers to connect to operational systems from remote locations. The service is integrated with force local and national systems. Based on SOA (Service Oriented Architecture) principles it provides officers with access to all critical information needed via handheld devices.

Cloud PBX

8x8 UK Limited

Unified Communications service from 8x8's X Series (1-8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM,conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers

Rant & Rave

Upland Software

We are a cloud-based customer engagement solution with a difference. Created with the belief that brands and consumers want the same thing – to deliver and receive great service – companies around the world rely on the solution to proactively communicate with, and capture emotion from, their customers and employees.

Resolver X - NLP Engine

Resolvercouk Limited

Resolver, the complaint specialists are uniquely positioned, through our complaint experts, several million data points per year and academic partnerships, to build complaint NLP. ResolverX tools label text with situational vulnerability, escalation prediction, topic/issue selection, detriment classification and more. Helping to automate customer process, assist reporting analysis, and improve responses.

Faculty Platform

Faculty Science Limited

Faculty Platform is a world class data science platform. It is a managed platform designed to support data scientists in their end-to-end workflow. Built on top of open source tools, it provides users with a fully customisable environment to design, develop, deploy and monitor machine learning models at scale.

Analytics and Business Intelligence

Nerds With Words Ltd

Wordnerds are teaching computers to understand language, make decisions and find actionable insight. Using AI and advanced linguistics, we are turning the internet into the world's biggest focus group. We help businesses and organisations understand large corpora of data to provide actionable insight.

Kreo Plan

Kreo Software Ltd

End-to-end pre-construction planning tool in BIM using AI. Get an accurate, integrated cost and schedule estimate from your BIM model. Use Kreo's 4D simulation to visualise changes to your schedule. Use Kreo's artificial intelligence for optioneering. Collaborate easily in Kreo's common data environment. Use Kreo to manage your bidding process.

LG Assist (CRM) Quick Start Package

Connect Assist Limited

A robust quick start package for Oracle Service Cloud Software (CRM) designed specifically for Local Government. This customer management platform (CRM) enables end-to-end digital self-service across a range of service areas. It is a comprehensive platform for omni-channel contact management implemented in a rapid, low risk package.

Dragon Professional Anywhere Cloud

VoicePower Ltd - The Speech Recognition People

Dragon Professional Anywhere Cloud is a speech recognition solution which enables users to create their written work more easily and more quickly. This solution enables people within organisations to dictate their emails, reports, letters and CRM entries 3 x faster than by manual typing.

ASR - automatic speech recognition

Speech-i Ltd.

The Digital4Democracy provide a set of functionalities in the Cloud for parliamentary reporting, the core is the Automatic Speech Recognition that is integrated in the platform providing segmentations, dispatching, corrections, publication.

Media monitoring


At Meltwater, we enable our clients to harness external data – the unstructured public domain of editorial and social media. We turn these into data-driven insights that guide organisational decision making. Helping our clients gather, analyse, and then distribute those insights, internally and externally via a blend of software.

Intelligent cyber security awareness, behaviour, culture & data analytics platform


CybSafe is a British cyber security technology company. Their next-generation, award-winning, AI-driven security awareness training platform uses GCHQ accredited content, advanced analytics, psychology and behavioural science to measure, understand and report on cyber security culture, increase employee engagement and demonstrably reduce human-cyber and data protection risk

CCaaS (Contact Centre as a service)

8x8 UK Limited

8x8’s contact centre as a service (X Series 5-8). Telephony & UC Contact for superior customer service. Compatible with any telephony service. Multi-channel. Includes customer speech analytics, skills-based routing, enhanced IVR, preview campaign dialler, dashboards, customisable web wallboards, quality monitoring, Named User permissions, flexible training. Call recording. Open APIs.

Skype for Business PSTN Conferencing


Users can host or create meetings that contain dial-in phone numbers. Callers can then use those phone numbers to voice call into a meeting using their phone. You only need to set up dial-in conferencing for users who plan to schedule or lead meetings. See

Nanowire Data Analysis Platform

Spotlight Data

The Nanowire data analysis platform uses Artificial Intelligence and machine learning to capture, extract, analyse, train and understand unstructured files and social media. Users can search, cluster, classify and report on hidden patterns across their data sources. The system features a user-friendly front-end and a scalable data processing pipeline.

Alexa for Business


Alexa for Business gives you the tools you need to manage Alexa devices, enroll users, and assign skills. You can build your own voice skills using the Alexa Skills Kit and the Alexa for Business API. You can also make them available as private skills for your organization.

storm® FLOW™

Redwood Technologies Ltd

storm® FLOW™ is a feature-rich service management tool, allowing you to create a huge array of complex, automated, multi-channel, multimedia services for mobile and fixed networks. FLOW can be used to enable full communications integration, allowing customers to access services by email, SMS, phone, web or other media

Pitney Bowes EngageOne Converse

Pitney Bowes Software Europe Ltd

EngageOne® Converse helps you engage your customers in an automated fashion, at scale, with personalized 1:1 communications. It is optimized for messaging channels — from Facebook Messenger, to your own website or portal, and beyond. These automated conversations work seamlessly across channels, utilizing real-time customer data and location information.

Discovery and Disclosure


eDiscovery/eDisclosure Service delivers collaborative document and communications exploration, discovery and review. Uses keyword/custodian indexing, search and Technology Assisted Review. Uses a dynamic matrix meeting legal requirements. The service is ideal for managing: Litigation; Arbitration; Freedom of Information (FOI) requests; GDPR compliance; Investigations (Regulatory or HR compliance, employment tribunals et al).


Voicescape Limited

The Voicescape software allows social landlords to better understand tenant behaviour. Through better insight, our customers can deliver operational efficiencies throughout the income collection and satisfaction gathering functions. Our solution removes non-value-added tasks and delivers targeted engagement and real time insight.

Artificial Intelligence (AI) Powered Recruitment Services

Reliason Solutions Limited

AI-Powered Recruitment Services

4net Hosted PBX - IPT - Unified Communications

4net Technologies Ltd

A Unified Communications & Contact Center solution designed to help create a more agile workforce and improvement citizen/customer experience from 4net Technologies. Key features include telephony, voicemail, team collaboration via audio/video, IM, call recording, Omnichannel contact centre (voice/email/webchat) and customer analytics. Access via handsets/headsets, mobile apps and softphone clients.

Factmata Expert Media Intelligence & Social Listening


Factmata Expert Media Intelligence helps government departments spot claims and rumours online about any topic. Our software helps outline and identify key trends in public opinion, who is driving these, and where they originate. It also detects harmful rumours and disinformation, terrorist content and hate speech.

Conduit Global CX100 Cloud IVR

Conduit Global

Information and communication technology (ICT) // Conduit Global CX100 cloud IVR, based on industry leading technologies, providing automated speech recognition, payment processing, and self-service functions to enable channel deflection and reduce agent transactions.

Dexibit big data analytics for visitor attractions

Dexibit UK Ltd

Big data analytics for visitor attractions to predict and analyse visitor behaviour.