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907 results found

907 results found in Cloud software in the category Contact management

Connex One Contact Centre

Connex One

Connex One is a cloud based software as a service solution. It's an omnichannel, multi-channel data analytics platform and our clients can communicate with customers through several communication channels. The main contact centre communication channels being voice inbound/outbound, webchat, sms, email & social media.

Decision Time Grants

Decision Time Ltd

Decision Time Grants is a system that simplifies and streamlines the entire grant administration process. This end-to-end system makes online applications easy, supports real-time evaluation, scoring, monitoring and management of multiple grant streams from submission to close.

Microsoft Dynamics 365 Additional Portals and Page Views

Bytes Software Services

Default Portal provided with Dynamics 365 Plan 1 application subscriptions maybe extended by purchasing licenses for additional portals, for a non-production portal, or additional production portals. Customers may also extend the default 1Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000. bsscloud

Arcus Food Hygiene

Arcus Global Limited

Arcus Food Hygiene is for local authority Food Hygiene Officers, a cloud-based, mobile-by-default, all-in-one solution. Workflow built into the software alerts officers of upcoming, urgent and overdue tasks to enable them to easily manage their caseload and respond appropriately to urgent requests.

Dynamics 365 Enterprise Plan 1

Bechtle direct Ltd.

Plan subscriptions are new with Dynamics 365. A Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365. Includes Dynamics 365 for Sales, for Field Service, for Customer Service, for Project Service Automation, and full PowerApps P2

Microsoft Dynamics 365 for CRM - for Local Government

Hitachi Solutions

This service provides an accelerator to implement Microsoft's Dynamics 365 Customer Service and Sales modules for Local Government including basic Case Management. This provides a mobile, 360 view of customers and can be optionally integrated to other Systems. The service is fully defined in the specification available on request.

CDW 8x8 Unified Communications

CDW Limited

Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

Workforce Management (WFM) & Optimisation (WFO)Employee Engagement, Value Realisation Services (VRS)

NICE SYSTEMS UK LIMITED

NICE WFM/EEM addresses all WFM needs: accuracy, simplicity, reliability, visibility, engagement. NICE WFM includes forecasting, planning, scheduling, daily management and communication, transforming operational efficiency while engaging employees across the entire operation. Value Realization Services leverages the full depth of NICE functionality, helping organisations drive business impact, the faster, the better.

Teleopti Workforce Management

Business Systems (UK) Ltd

Teleopti Workforce Management solutions (WFM) enables accurate scheduling, forecasting and resource planning in the contact centre and back office. With 30 years' workforce management and scheduling experience, we offer full consultancy, project management, implementation and support services to deliver best fit, optimal workforce management solutions.

LexisNexis® Bridger Insight XG

LexisNexis Risk Solutions

Bridger Insight XG is a world leading screening tool with 2,700 active customers worldwide, designed to help organisations conduct customer screening, due diligence and comply with regulations within a single platform. WorldCompliance Database of heightened risk individuals and entities contains Sanctions and Enforcements, PEPs, Adverse Media and State-owned entities.

Business Systems Workforce Management

Business Systems (UK) Ltd

At Business Systems we work with all major Workforce Management (WFM) manufacturers (Teleopti, NICE and Verint) and boast an outstanding Workforce Optimisation team of experts. With 30 years' workforce management experience, we offer full consultancy, project management, implementation and support services to deliver best fit, optimal workforce management solutions.

OWL Lite

Direct Path Solutions Ltd

OWL is a twice Government award-winning neighbourhood engagement & alerting system for Police and CSPs. It’s used by several police forces and councils to reduce crime, fear of crime and maximise potential of Neighbourhood Watch, Business Watch, Rural Watch, general community messaging and many other schemes across society.

Silverbear Membership Essentials Server

Silverbear

Essentials Server provides core platform componentry designed to meet the current and evolving needs of membership organisations who are looking for an integrated system that will unify their data, deliver operational efficiencies through workflow and automation.

Liberator Smart Response solution for Local Authority Councils

Farthest Gate Limited

The Liberator Smart Response software is a market leading module forming part of the Liberator suite of products. Liberator SR can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

Microsoft Dynamics 365

FlexRM Limited

Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).

Liberator self-service software for Councils

Farthest Gate Limited

The Scheduling and Booking self-service software for Councils is a market leading module forming part of the Liberator suite of products. Liberator Scheduling and Booking software can be used independently of other Liberator products. Easy to set up, configure and use and offers clients and their customers great efficiencies.

TipSubmit

Motorola Solutions UK Limited

TipSubmit is designed to facilitate open and efficient communication between law enforcement personnel and citizens. TipSubmit enables community members to easily submit non-emergency tips to participating agencies, either anonymously or by creating a personal profile. This then allows the agency personnel to work in a more efficient manner.

CRM on Dynamics 365

Equiniti ICS Ltd

Customer Relationship Management on an Azure based Dynamics 365 platform. Designed to manage and maintain citizen relationships, track engagements and deliver actionable data. Data driven solution that improves how you interact with citizens. Tangibly streamline processes and increase citizen satisfaction with service.

Liberator Blue Badge solution for Local Authority Councils

Farthest Gate Limited

The Liberator Blue Badge software is a market leading module forming part of the Liberator suite of products. Liberator Blue Badge can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

Civica Cx Trading Standards

Civica UK Limited

Cx Trading Standards delivers local authorities an intelligent regulatory services solution, enabling management of inspections, complaints, samples, notices and other investigations. Designed with local authorities, Cx enables intelligent case association ensuring awareness of related incidents. It offers efficiencies via workflow and document automation e.g. communication - and decision making.

Salesforce - Community Cloud

Softcat Limited

Salesforce Communities is the transactional, self-service web portal for government. Proactively push knowledge to answer citizen queries. Enable community collaboration and support. Allow users to create cases, browse case updates and transaction history. Generate web forms to submit information directly into support processes and the back office. SFDC2019GC11

BMC Helix Business Workflows

Fusion Business Solutions

BMC Helix Business Workflows is a modern case management solution that extends services for lines of business including HR, facilities and other departments, in a scalable, managed, and automated way as a cloud service. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix Business Workflows.

ACT Cloud Settlement

ACT

As a next generation, self-service platform, Cloud Settlement transforms traditional methods of administrating complex journeys and multi-operator payments. ACT Cloud Settlement empowers transport organisations to: - 1. Use electronic data to reimburse operators for concessionary journeys (within a given period). 2. Apportion inter-operable commercial e-ticket sales revenue back to operators.

Viewdeck Productivity Suite for Business

Viewdeck Consulting Limited

Delivers safe and secure collaboration, bringing together internal distributed teams, external suppliers, subcontractors and homeworkers. Suite includes secure Chat, Video, Project Management, Wiki, Fileshare, GIT Service and Kanban through a combination of cloud-based web, mobile and desktop applications. Police, Education, Local Government, NHS Client Base.

Dynamics 365 for Marketing

Civica UK Limited

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarily aimed at B2B and low volume B2C organisations.

E-Surveys and Feedback

Leicestershire Health Informatics Service

On line responsive mobile friendly real time surveys for data collection, feedback forms; suitable for service users, patient and staff, such as Friends and Family Test, Patient Experience; Equality and Diversity Monitoring, Service and Customer Satisfaction, Organisational Performance, for Continuous Improvement and Quality, Internet and Intranet / Secure Encrypted Forms

SMS Campaign Manager

Esendex Limited

Surveys enable you to receive direct feedback from your customers at the time it's most relevant to them. By using the super-fast Esendex digital platform we are able to maximise your engagement and achieve response rates 10 times greater than traditional channels such as email, web and voice.

Microsoft Dynamics 365 Correspondence Management

Ceox

Ceox's Microsoft Dynamics 365 Correspondence Management enables Public Sector organisations to manage correspondence and Freedom of Information requests with services to customise and configure Dynamics 365. Ceox Correspondence Management supports: FOI Requests, Inter-Ministerial (IM) Correspondence, Complaints, GDPR Requests, Environmental Information Regulation (EIR) Correspondence, Parliamentary Questions PQs, Subject Access Requests (SAR)

FORMS - Data Capture and Management

Britannic Technologies

FORMS allows your end users to build contextual forms and screens that help to digitise and automate processes internally, externally and simplify the process of data capture and data access. Forget manual inputting or flicking between multiple applications, it’s simple and quick for data to be collected, curated and updated.

Dynamics 365 Customer Engagement Plan Business Application Additional Storage Add-On

Civica UK Limited

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

Abavus - Site License Medium Authority

Abavus.co.uk

A My Council Services site license provides site wide access to core license and product modules on the platform. It enables a multi-channel online & native mobile, customer self-service platform incorporating fully functional back office modules all supported by sophisticated workflow and automation tools.

Identity check

Melissa Data Ltd

Verify an individual's: name, address, phone, email, DOB, and national ID - against trusted reference data. Checks include identity verification, PEPs sanctions/watchlists, proof of address, 2+2. Service can help with customer onboarding, regulatory compliance, AML, preventing fraud, KYC initiatives, threat protection and ensuring trust of the people accessing services.

Arrow Cloud Telephony and Unified Communications Solution

Arrow Business Communications Limited

A secure cloud based telephony service utilising Mitel PBX software and handsets. Customers can add Contact Centre functionality, Compliant call recording, Call Analytics, Remote workers, mobile and soft clients and collaboration tools. The service is managed, monitored around the clock and customers are provided with a self service administration portal.

Theseus: Integrated Health and Wellbeing

Cyber Media Solutions Ltd.

Theseus: Integrated Health and Wellbeing is a complete solution for integrated lifestyle services and local authority public health teams. It features integrated health and wellbeing self-assessments, a health improvement directory and comprehensive case management of internal and externally delivered services including stop smoking, health coaches, physical activity and weight management.

Stone Microsoft 365 Licensing Services

Stone Computers Limited

Microsoft 365 license procurement with licensing and product consultation. A complete, intelligent solution, including Office 365, Windows 10, and Enterprise Mobility + Security, that empowers everyone to be creative and work together, securely.

Trillium Dynamics 365 - Publications Accelerator

Trillium Systems

The Trillium Dynamics 365 Publications Accelerator is a proven application that allows you to streamline all aspects of publication management within not for profit organisations. It is architected to sit on top of and significantly enhance functionality available in Microsoft Dynamics 365 CRM.

CallReport

TransUnion

CallReport is a credit bureau report that allows accurate, up to date insight into an individual's financial status. It summarises an individual's credit history and allows clients to make multiple decisions as to how to deal with them throughout their engagement process.

Dynamics 365 Plan

Redspire Ltd

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

Digital Service Forms - Online & Offline forms

apto solutions limited

The apto digital services forms platform offers digital by default transactions through the production, submission and management of electronic forms (eforms) including all types of attachments. This is anytime, anywhere, any place, any device, digital service management and capture for external and internal users including offline use.

Microsoft Teams Telephony and Contact Centre solutions

VIA

VIA UC for Microsoft Teams is a cloud-based telephony and contact centre solution with PSTN calling for Microsoft Teams. Simple per month user pricing and VIA's unique online management portal provide full PBX replacement and Contact Centre features on top of the standard Teams offering from Microsoft.

Apto Customer Communication Management, Correspondence Creation

apto solutions limited

ACCM is a solution for generating dynamic, professional documents, for communication with your customers and suppliers across all communication channels. It enables complete control of outgoing correspondence integrating with your ERP, CRM and other systems you may have.

Microsoft Dynamics CRM Advisory, Design & Delivery Services

KPMG LLP

KPMG offers assessment, advisory, implementation and project governance services for the delivery of Microsoft Dynamics 365 cloud provisioned Customer Engagement solutions. We can support your organisation with key challenges from cloud transition to operational transformation to deliver end-to-end solutions and change management to meet the varying needs of your organisation.

360° Colleague and Patient Feedback for Doctors, Nurses and Midwives

Equiniti ICS Ltd

Equiniti provides an easy to use Cloud-based 360 feedback tool to assist doctors and nurses with their professional development and revalidation. The user friendly technology is backed up with personal support for doctors / nurses / midwives and appraisers via a dedicated helpline.

BMC Helix Digital Workplace Advanced

Fusion Business Solutions

BMC Helix Digital Workplace provides intuitive and intelligent consumer-like experiences. It delivers simple, context-aware interfaces that provide engaging experiences to support employees. Helix Digital Workplace offers omni-channel engagement extending beyond traditional service channels with chatbots and virtual agents. Fusion GBS is a Platinum Partner of BMC, reselling Digital Workplace.

Cyclops Cloud Criminal Justice Suite

Geoff Smith Associates Limited

Cyclops Cloud's Criminal Justice Suite provides a complete range of products which can be bought individually or in combination to enable organisations to professionally manage and demonstrate integrity within a Judicial setting including : Custody, Warrants, Property, Court, Tribunal ,Crime Recording ,Probation , Prisoner / Subject Management.

Legacy CRM upgrade and cloud migration to Microsoft Dynamics 365 (CRM)

Incremental Group

Incremental provides services to prepare you for an upgrade to Dynamics 365 (CRM) or migration from an on-premise legacy CRM to the cloud. Operating a legacy CRM brings with it several risks to your organisation. Migrate your business from a legacy, dated CRM to Microsoft Dynamics 365 for Customer Engagement.

Crimson - Investigation Management

WPC Software Ltd

Crimson is an efficient and intuitive investigation management system designed to streamline the management of incidents, intelligence, investigations and general records management. It delivers an intelligent secure database for any type of organisation. From complex investigations to straightforward lower level crime management, Crimson supports every stage of the investigative process.

XMA Salesforce - Lightning Sales Cloud

XMA Limited

Sales Cloud supports Government’s drive for revenue generation and comprehensive stakeholder management. Powerful CRM capability allows tracking of relationships, manage activities and assign tasks to other team members. From internal stakeholder management to grant and opportunity management, our extensive reporting provides the transparency and metrics to enable success.

SIP Trunks - Resilient SIP Trunking from Gamma

Gamma

SIP Trunking from Gamma is the UK's leading IP telephony/VoIP service, utilising SIP protocol. This provides quality inbound and outbound voice calls. Gamma SIP, compatible with the majority of iPABX/SBCs (including Microsoft Teams/Skype and Cisco), delivers enhanced cloud features including; automatic failover, flexible SIP channels and inbound call control.

Microsoft Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Bytes Software Services

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints. bsscloud

Liberator Air Quality Monitoring for Local Authority Councils

Farthest Gate Limited

FGL supply software solutions covering a range of environmental services. Here the air quality monitors are built to allow realtime transmission to our cloud based storage and presentation layer. Calibrated against Kings College standards we provide a means of collating and broadcasting realtime data bringing awareness to local conditions.

Liberator Case Management solution for Local Authority Councils

Farthest Gate Limited

The Liberator Case Management software is a market leading module forming part of the Liberator suite of products. Liberator Case Management can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

ECLIPSE Citizen Engagement Portal

OLM Systems

The ECLIPSE Citizen Engagement Portal delivers a quick/easy way for Citizens to access information and self-serve across Health and Social Care. It delivers information/advice, online needs and financial assessments, and back office integrations. The Citizen Engagement Portal is a Care Act compliant solution, built to work on any device.

Panacea Translation & Interpreting Manager

Panacea Applications Limited

Language services management tool creating simple end-to-end workflow. Online booking of translation and interpreting services provided by freelance or agency suppliers. Automated availability checks and fee estimating. Effective management and approval process. Attendance and receipt confirmations. Robust supplier payment process, interface with finance system. Real-time management information, monitoring and reporting.

Liberator Bulky Waste software for Councils

Farthest Gate Limited

The Scheduling and Booking self-service software for Councils is a market leading module forming part of the Liberator suite of products. Liberator Scheduling and Booking software can be used independently of other Liberator products. Easy to set up, configure and use and offers clients and their customers great efficiencies.

XMA Salesforce Service Cloud

XMA Limited

Salesforce Service Cloud is a digital toolkit for Customer Relationship Management for Cases, Complaints, Contacts Centres or Back Office teams and processes. Capabilities include CRM, workflow, APIs into legacy applications, social and mobile collaboration; including the ability to assign tasks, send alerts and increase 1st contact resolution

Experian Data Management with Pandora

Experian

Our robust end-to-end data management platform Experian Pandora supports all your Data Management needs - Data Quality, Data Migration, Data Governance, Data Preparation and Single Customer View.

PEP, Sanctions, Watchlist checks

Melissa Data Ltd

Service checks an individual against global watchlists, and performs PEP checks for AML and fraud prevention purposes. The service uses multiple global sanctions data for politicians, prominent leaders, national legislatures and blacklisted individuals around the world. Covering 200+ countries and territories. Improves regulatory compliance for Anti-Money Laundering (AML)

storm® Machine Agent

Redwood Technologies Ltd

Machine Agent brings together communications technology and A.I., acting as an intermediary to facilitate the integration and interpretation of customer and colleague data. This interaction informs intelligent decision making and creates mass-personalisation across the customer database, automatically updating customer profiles to enrich data and respond to their needs.

Bespoke application development

Durable Digital LTD.

Durable is a digital agency focused on web, email, CRM and analytics platforms. From strategy, design, and development to training and support, we orchestrate the entire project lifecycle—building our clients’ knowledge and capability as we go.

Deskpro customer support helpdesk software

DESKPRO LTD

Deskpro is multi channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice. It is already in use by some of the largest UK Government departments and can help your team provide excellent service while saving time and money.

Customer Relationship Management

Meritec Limited

Highly functional CRM application developed specifically for the public sector featuring Customer contact digital platform; Transactional Web Portal; Customer Self Service/Digital by Default; Mobile Working; Case Management; Workflow; Document Management; Flexible reporting; Full integration with back-office systems; Seamless scalability; Highest levels of security

OneVu Customer Engagement System

IEG4 Limited

OneVu is a no code platform that enables councils to maximise channel shift by providing unrivalled user experiences irrespective of channel. Inbuilt CRM, LGaaP eForms, EDMS, workflow, progress tracking, unrivalled back office integration e.g. with Council Tax, Benefits, Business Rates, Housing, Licensing that evolves and puts you in control.

Dynamics 365 for Marketing

Phoenix Software Ltd

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations.

XMA Salesforce - Lightning Service Cloud

XMA Limited

Salesforce Service Cloud is a digital toolkit for Customer Relationship Management for Cases, Complaints, Contacts Centres or Back Office teams and processes. Capabilities include CRM, workflow, APIs into legacy applications, social and mobile collaboration; including the ability to assign tasks, send alerts and increase 1st contact resolution

Bramble Hub Bluestar Software - Corvus Operational Knowledge Base

Bramble Hub Limited

Provides a platform for a range of applications combined with a data integration capability exploiting an underlying organisation wide knowledge repository. Deployed as either a departmental, or enterprise level configuration depending upon the scale of the customer implementation required.

One Digital Enterprise

Capita Business Services Limited

One Digital Enterprise is an end-to-end digital platform, enabling organisations to deliver exceptional customer service. One Digital Enterprise incorporates the One Digital Portal and One Digital Forms and Contact Manager services. These individual components are both available via G-Cloud.

Access thankQ CRM

The Access Group

Access thankQ CRM is a user friendly and modular Contact Relationship Management solution which caters for non-profit, education and membership organisations. It addresses Marketing and Communications, Grant Awarding, Income / Donation Processing, Gift Aid, Volunteer Management and Event Management.

Dynamics 365 Plan

FlexRM Limited

Microsoft Silver partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider.

VIA Contact Centre: Skype for Business and Microsoft Teams

VIA

VIA Contact Centre provides a fully integrated and cloud-based contact centre solution for Skype for Business and Microsoft Teams. It empowers organisations to route calls to agents more efficiently with real-time reporting, wallboards, supervisor and agent dashboards. Functionality includes call recording, PCI Compliance, CRM (Dynamics & Saleforce) and PowerBI integration.

ProConnect Membership Management

ProTech Computer Systems Ltd

Protech’s ProConnect membership management solution supports organisations who offer a membership scheme and supporting products and services. ProConnect can greatly simply the challenge of membership managing by automating many of the key processes which provides client’s members with a seamless and personalised online experience whilst reducing manual back office processes.

Interactive Voice Response

Temple Interactive Media

Automated telephone call handling and IVR (Interactive Voice Response). Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.

F2 Digital Public Administration Platform

cBrain

F2 is a process and case management platform designed specifically for public sector organisations and universities. It offers configurable case management capabilities that allows users to quickly and efficiently collaborate on cases and documents. F2 is used for many purposes including complex tax processes and legal processes.

Dynamics 365 portal - Adxstudio implementation service

XRM Technologies

xRM Technologies offers the complete range of professional services, tailored for the delivery of Microsoft Dynamics 365 portal, Adxstudio and associated technologies. The end solution offers a rich self serve experience that supports your OMNI channel for customer interaction.

Microsoft SharePoint Custom Application Support 2007, 2010, 2013, 2016, 2019/Online

Bridgeall Limited

Provides support around the platform and your organisations applications. Continual service improvement is included to leverage the most from your O365 assets.

Edge CRM

Mobile Edge UK

A CRM aimed at providing sales teams with a solution for customer tracking. It has an intuitive web-based interface that is easy to custom to suit the client's requirements. The application has built-in support for multi-tenancy.

Concept Evolution CAFM/IWMS

FSI (FM) Solutions Ltd

Concept Evolution is a browser-based CAFM/IWMS software solution. Easy and cost-effective to deploy and maintain, it offers a scalability from a single-property to an enterprise basis, and is used globally by many major service providers and direct organisations.

Microsoft Social Engagement Additional Posts Add-On

Civica UK Limited

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

Automated Ticket Triaging

Infosys Limited

"Automated Ticket Triaging is an solution offering the automated triaging of tickets raised in the ITSM tool. It extracts new tickets from ITSM tool (pre-built adapters exist for Service Now, Remedy, CA Service Desk) and automatically assigns them to the right team "

Arcus Regulatory Services

Arcus Global Limited

Arcus Regulatory Services is a flexible and intuitive cloud based solution for Environmental Health, Trading Standards, Private Sector Housing and Licensing teams to work efficiently and effectively. Online portals assist in supporting self-service and commercialisation of services agendas. The system is mobile response bt default.

Liberator Landlord Registration and Homes Inspection solution for Local Authority Councils

Farthest Gate Limited

The Liberator Landlord Registration software is a market leading module forming part of the Liberator suite of products. Liberator LR can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

RESOLVE: Microsoft Dynamics 365 for Case Management

Tisski Limited

Resolve, a Microsoft Dynamics 365 case management solution provides a consistent process across your organisation. Designed by Tisski whilst working in the public sector, Resolve reduces staff workload by enabling web self-service, monitoring SLAs to improve performance, reducing time to case resolution, and improving data-driven decision making with real-time dashboards.

Impact Plus Facilities, Sports, Appointments, Courses and Events Bookings

Zipporah Ltd

Zipporah's Impact Plus brings the functionalities from the Room, Sport and Appointment systems and adds our Course & Events solution. From meeting rooms and 5-a-side pitches to benefit appointments, training courses and holiday clubs - this solution is our flagship product, bringing everything you need into a single, comprehensive solution.

Customer Care

Target Group

Our customer care expertise provides reliable, compliant customer support and remediation solutions. We enable our clients to manage customer requirements, react to regulatory challenges, remuneration requirements, or other ad-hoc remediation services. Our specialist, customer-care focused complaints solution enables efficient, transparent, FCA-regulated processes that deliver fair resolutions for your customers.

Trillium Dynamics 365 - Self Service Portal Accelerator

Trillium Systems

The Trillium Dynamics 365 Self Service Portal Accelerator is a proven application that allows you to streamline all aspects of member self service within a member based organisations. It is architected to sit on top of and significantly enhance functionality available in Microsoft Dynamics 365 CRM.

Trillium Dynamics 365 - Exams Accelerator

Trillium Systems

Trillium's Membership Management System, based on Microsoft Dynamics 365, offers essential out of the box functionality, perfectly suited to the needs of membership organisations, associations and not for profit bodies.

Neotouch

Neopost UK Ltd

Hybrid Mail

Theseus: Health and Wellbeing Self-Assessment

Cyber Media Solutions Ltd.

Theseus: Health and Wellbeing Self-Assessment provides your organisation with an intuitive online health questionnaire to engage with citizens and suggest appropriate referral recommendations into your health improvement service or wellbeing hub. Theseus: Health and Wellbeing Self-Assessment opens meaningful dialogue with citizens and is ideal for health MOTs and self-referral processes.

Hosted PBX

8x8 UK Limited

Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Team Messaging. Increased productivity.

Franklin

Prodo Digital Marketing Ltd

Franklin is a subscription based self-service portal for housing associations that can be deployed in minutes, is fully content manageable and can integrate easily with almost any housing system. The platform allows tenants to undertake rent and repairs transactions through a secure personal account via any device at any time.

Microsoft Dynamics 365 for Sales - Licence, Support & Implementation Services

Total Enterprise Solutions

Enables sales people to build strong relationships with their customers, take actions based on insights, and close sales faster. Use Dynamics 365 for Sales to track of your accounts and contacts, nurture your sales from lead to order, create sales collateral, create marketing lists and campaigns, and much more.

Engagement Management Professional (Public Cloud)

4 Roads Ltd

This solution enables public sector organisations achieve their customer engagement and digital transformation goals. Key aspects include a customer portal, case management, knowledge management, enterprise search, analytics, end-to-end process automation, CRM and social/email support. Delivered as a cost-effective public cloud solution, each tenant's data/services are securely maintained and individually configured.

Micro Focus Service Management Automation X SMAX

Soitron UK Limited

SMAX offers unparalleled IT Service Management Experience via chatbot-powered virtual agent, mobile application, integrated social networking, smart ticketing with optical character recognition and smart email. SMAX is the industry’s first container-based, multi-tenant platform. Maintaining full data sovereignty, the security, data privacy and compliance of client information assets is ensured.

Dynamics 365 Unified Operations Plan

Civica UK Limited

Dynamics 365 for Unified Operations Plan includes full read, edit and approval access across the entire ERP solution plus Microsoft PowerApps capabilities. Dynamics 365 for Finance and Operations Plan includes flexibility to use Dynamics 365 for Talent, Dynamics 365 for Retail, and full PowerApps P2.

ESB Customer Feedback

Pentagull Ltd

ESB Customer Feedback system is a comprehensive system covering corporate complaints, compliments and comments as well as adult and children's services complaints. All of this is managed on one platform with customers input being automatically routed to the relevant officers.

D&B Compass

Dun & Bradstreet Ltd

Providing insight into the suppliers, customers and third parties to help procurement & compliance professionals make faster, more informed decisions. From identifying and verifying to due diligence and monitoring, D&B Compass empowers procurement & compliance professionals to manage their third-party throughout the entire lifecycle of the relationship.

Blackbaud Grantmaking - Grants Management Software

Buzzacott Computer Services Ltd t/as Buzzacott Giving Solutions

Our Service, Blackbaud Grantmaking (formerly known as MicroEdge GIFTS), is a SAAS off the shelf product designed to allow Online Applications, Reviews, Grants management, scholarships and outcomes. "Grantmaking" is designed to allow a user to tailor the system to meet an Organisation's workflow without the need for expensive custom programming.

Number Validation

CCS Limited

Validation of mobile and landline numbers

Trillium Dynamics 365 - Membership Accelerator

Trillium Systems

The Trillium Dynamics 365 Membership Accelerator is a proven application that allows you to streamline all aspects of membership within member based organisations. It is architected to sit on top of and significantly enhance functionality available in Microsoft Dynamics 365 CRM.

Trillium Dynamics 365 - Financials Accelerator

Trillium Systems

Trillium's Membership Management System, based on Microsoft Dynamics 365, offers essential out of the box functionality, perfectly suited to the needs of membership organisations, associations and not for profit bodies.