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1138 results found

1138 results found in Cloud software in the category Call centre

  • RPA Prebuilt solution - Direct debit processing

    T-Impact Limited

    Processing direct debits, eliminating duplications Calculates and manages pro-rata'd periods and updating existing Finance IT Systems. A highly manual process that is easily and quickly automated with this service.

  • Social Media Engagement

    UCcert Limited

    Uccert provides the quick, simple low-cost solution for social media data mining, allowing customers to interact across multiple platforms in a consistent and managed way. Allowing staff to respond to your customers’ needs or requests on social media.

  • Microsoft Dynamics 365 Customer Service Package

    Incremental Group

    Incremental’s Microsoft Customer Service Package is a complete delivery approach delivering all the core functionality needed to optimise the customer service function. Covering call centre, managing queries, operational actions, complaints and case management, Microsoft Dynamics 365 Customer Service streamlines data and provides unified technology to deliver seamless, personalised customer experiences.

  • Cloud Robotic Process Automation

    Tocalabs Ltd.

    The Tocalabs Enterprise Automation Platform is enabling businesses in their digital transformation, improving operational efficiency and allowing them far greater agility than ever before. Toca provides rapid integration, is hyper scalable and is no-code. Toca’s core server builds workflows, automation scripts, schedules and manages pipelines, controls and maintains bot infrastructure.

  • OPTO4Contact - Contact Centre Solution

    SCB Global Ltd

    OPTO4Contact delivers intelligent Omni-Channel contact centre features both natively within Microsoft Teams or outside of it. OPTO4Contact seamlessly incorporates all communication channels including voice, mail, chat, text message, social media and video into one consistent contact experience, empowering agents by creating a holistic journey of communication for each customer.

  • Knowledge Management

    Opus Telecoms

    Feature rich knowledge management solution that ensures staff have the latest correct information and process to hand at all times ensuring consistent and correct delivery of service for customers. Coupled with insights reporting and approvals workflows, it is the complete knowledge management solution and the perfect accompaniment to Cirrus CCaaS.

  • Output Management Software: OMS-500 Cloud

    QUADIENT UK LIMITED

    OMS-500 (Output Management Software) is a customer communication management solution that helps small and medium-size organisations facilitate and streamline the consolidation and delivery of outgoing customer communications. OMS-500 is especially suited to automate and speed up the handling of regular transactional documents (invoices, overviews, or statements).

  • FORMS - Data Capture and Management

    Britannic Technologies

    FORMS allows your end users to build contextual forms and screens that help to digitise and automate processes internally, externally and simplify the process of data capture and data access. Forget manual inputting or flicking between multiple applications, it’s simple and quick for data to be collected, curated and updated.

  • Silverbear Self-Service / API Services Library

    Silverbear

    To provide members with 'Self-Service', Silverbear has developed a Self-Service Portal and an API / Web Services library that provides web integration from the Silverbear solution to our portal and / or membership organisation website.

  • INBOX - Social Media Monitoring

    Britannic Technologies

    INBOX allows clients to connect and monitor to all their social channels and respond and route accordingly. It has advanced marketing and service functionality and allows integration into any contact centre solution or CRM system. Customer sentiment is also indicated.

  • Unified Communications

    Opus Telecoms

    Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity.

  • RPA Prebuilt solution - Enhance single customer view

    T-Impact Limited

    Creating a Robot, acting as a 'central filing clerk', this service gathers documents creating a single view of your customer, responds to service requests and alerts relevant officers. Employees can tap into data and make smarter decisions, enhancing the customer experience.

  • Nexus Gamma Horizon & Collaborate

    Nexus Open Systems Ltd

    Gamma Horizon and Collaborate from Nexus is an enterprise-ready Unified Communications platform. The hosted UC Service provides features such as voice and video conferencing, instant messaging, presence, desktop and file sharing. A web platform and application allow real-time access to enable changes to features, configurations and users.

  • Microsoft Dynamics Implementation, License and Managed Services

    QuantiQ Technology Limited

    QUANTIQ resells Microsoft Dynamics Licensing and provides Consulting, Implementation, Support and Managed Services for cloud-based Microsoft Dynamics 365 Business Applications. Including, but not limited to Finance, Operations, ERP, CRM, HR, HCM, HR, Membership, Business Intelligence, Project Services, Field Service, Customer Service, AI, Power Apps and IP across all Public Sectors.

  • Insight 8x8 Contact Centre

    Insight

    8x8’s contact centre as a service (X Series 5-8). Telephony & UC Contact for superior customer service. Highly compatible. Omni-channel. Customer speech analytics, AI, skills-based routing, Intelligent IVR, preview campaign dialler, dashboards, customisable web wallboards, quality monitoring, Named User permissions, Universal Team Messaging. Call recording. Open APIs CRM integrations.

  • Civica Case Management (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows the recording and management of data for multiple purposes, especially for regulated and appeals processes. The system supports complex workflows and the production of branded documentation from templates, in both electronic and printed form..

  • 8x8 UCaaS (Unified Communications as a Service)

    Softcat Limited

    Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity

  • RPA Prebuilt solution - Adult Social Care (Care in the community)

    T-Impact Limited

    This service automates allocation and responses to requests received for nursing, transport and day-care. Filtering out duplications and confirming supervising authorities. Prepares correspondance to respond to requests Automating a highly manual process, leaving staff to manage critical tasks and customer facing activities.

  • Microsoft Dynamics 365 Tribunal & Appeals Management

    Ceox

    Ceox’s Tribunal & Appeals Management solution offers a modular Case Management solution built upon Microsoft Dynamics 365 with innovative features that enable organisations to administer hearings, tribunals, courts and appeals effectively and efficiently. The service gives organisations a platform to streamline processes, improve customer service and increase productivity.

  • OPTO4Teams - Direct Routing for Microsoft Teams

    SCB Global Ltd

    OPTO4Teams utilises voice services in the Microsoft Cloud via direct routing to provide a complete communications solution in Microsoft Teams. In addition to collaboration features such as calling, meetings chat and data sharing, OPTO4Teams also offers advanced functionality including global calling, omni-channel contact centre integration and sophisticated fraud protection.

  • GeDaP DTACT Raven Situational Awareness - Defence

    TeamLogic Systems Ltd

    DTACT Raven is a flexible, open standard, data streaming, distribution and smart transformation engine which runs agnostically on any infrastructure and connects from/to any data source, system or analytical tool or platform. The scalable Brick-based platform supports ongoing conventional military operations, protecting national security and providing conflict threat intelligence.

  • Cirrus Cloud Omni Contact Centre Service (CCaaS) from Civica

    Civica UK Limited

    Civica's Cirrus Cloud Omni Contact Centre (CCaaS) service provides an enterprise class, hosted solution on a pay-as-you-use basis that delivers a comprehensive virtual contact centre application capability. Services include omni (voice, email, messaging, social, chatbot and video), Microsoft Teams Integration, workforce optimisation (WFM), speech recognition/analytics, translation, call recording and more.

  • Microsoft Dynamics 365

    Ceox

    Ceox’s Microsoft Dynamics 365 enables Public Sector Organisations to transform their back-office operations and deliver services digitally. Based upon MS Dynamics 365 with options to provide services digitally using a portal means it’s an ideal, flexible cloud-based platform for digital transformation. Deliver better satisfaction and reduced costs by improving efficiencies.

  • Dynamics 365 for Customer Engagement

    Redspire Ltd

    Microsoft Dynamics 365 for Customer Service is the recommended choice for your customer support teams. It provides users with access to core customer service capabilities including case management, Interactive_Service_Hub, Unified_Service_Desk, SLAs and Entitlements. Each Dynamics 365 Customer_Service_User SL includes rights to Microsoft_Social_Engagement, Voice_of_the_Customer, Mobile_ Offline_Sync, Gamification and Microsoft PowerApps. www.microsoft.com/en-gb/dynamics365/customer-service

  • Salesforce - Lightning CRM

    Softcat Limited

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCS2020GC12

  • Live Chat

    Synthetix Limited

    Synthetix live chat offers a unique set of features allowing your customers real-time contact with you in the most effective and efficient platform. Combining it with our AI knowledge-base, agents are 50% more effective than traditional live chat solutions.

  • Digital Transformation, Recommendation on Legacy System Migration, Technical & Professional Services

    Jofel Consultancy Ltd

    Digital transformation that helps organisations to move away from legacy code base. We take responsibility in developing new application (or) migrating existing applications to the cloud in a phased approach in an agile environments that helps the clients to achieve success .

  • Insight 8x8 Voice for Microsoft Teams

    Insight

    Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

  • Student Support System

    Empowering Communities

    The Student Support System is a secure Multi Channel Solution where educational settings can receive secure, encrypted, online referrals, automatically populate a Management System, communicate with students and stakeholders and record all interactions including emails, letters sent, phone calls made, face to face meetings and visits.

  • Amazon Connect

    Mission Labs Limited

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics. Mission Labs implemented/managed.