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829 results found

829 results found in Cloud software in the category Call centre

Mobile Number Validation

Data8 Ltd.

Our service is a fast and efficient method to validate which global mobile numbers are live. Our solution works by integrating in real-time with the telephone network, using our own custom hardware and software configuration to verify the number is live and will ring.

storm® CONTACT:WebRTC™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:WebRTC™ integrates storm’s multi-channel Cloud Contact Centre solution with cutting-edge WebRTC technology, delivering powerful new capabilities through direct browser-to-browser communications. It seamlessly introduces new channels in a single environment, enabling video, advanced collaboration, and file and screen sharing, as well as person-to-person voice calls, directly to the user’s browser.

RightAnswers

Upland Software

RightAnswers is a cloud-based knowledge management software and web self-service solutions provider for customer service and IT support. We combine software, knowledge, knowledge automation and services specifically designed to help enterprise organizations manage and share knowledge, resulting in a more efficient way to deliver knowledge throughout your enterprise.

Dynamics 365 Enterprise Plan 1

Bechtle direct Ltd.

Plan subscriptions are new with Dynamics 365. A Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365. Includes Dynamics 365 for Sales, for Field Service, for Customer Service, for Project Service Automation, and full PowerApps P2

CDW 8x8 Unified Communications

CDW Limited

Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

Workforce Management (WFM) & Optimisation (WFO)Employee Engagement, Value Realisation Services (VRS)

NICE SYSTEMS UK LIMITED

NICE WFM/EEM addresses all WFM needs: accuracy, simplicity, reliability, visibility, engagement. NICE WFM includes forecasting, planning, scheduling, daily management and communication, transforming operational efficiency while engaging employees across the entire operation. Value Realization Services leverages the full depth of NICE functionality, helping organisations drive business impact, the faster, the better.

Teleopti Workforce Management

Business Systems (UK) Ltd

Teleopti Workforce Management solutions (WFM) enables accurate scheduling, forecasting and resource planning in the contact centre and back office. With 30 years' workforce management and scheduling experience, we offer full consultancy, project management, implementation and support services to deliver best fit, optimal workforce management solutions.

Web Self-Service

Synthetix Limited

AI powered web self-service that allows customers to ask questions using natural language. This reduces unnecessary contact to the organisation leaving you free to deal with customers that require human interaction, whilst improving customer experience (CX).

NPS Transact - Tribunals and Dispute Resolution

Northgate Public Services UK Limited

Enables the supporting administration for a fair, efficient and accessible tribunal system. Includes the technology solution to deliver the service and offers optional administrative support. The service enables the processes of adjudication or dispute resolution ensuring that cases can be managed effectively to their conclusion.

Business Systems Workforce Management

Business Systems (UK) Ltd

At Business Systems we work with all major Workforce Management (WFM) manufacturers (Teleopti, NICE and Verint) and boast an outstanding Workforce Optimisation team of experts. With 30 years' workforce management experience, we offer full consultancy, project management, implementation and support services to deliver best fit, optimal workforce management solutions.

Ctalk Contact Centre Wallboard Licence

Ctalk Limited

Ctalk Contact Centre Wallboard provides visual, real-time statistics about the contact centre. The Wallboard can be fully customised to display information relevant to the business.

Hosted Cloud Telecommunications Services

Glemnet Ltd

A Cloud based IPPBX (VoIP) and Telephony platform used for 2-250,000 extensions across multiple sites and and multiple devices.

Silverbear Membership Essentials Server

Silverbear

Essentials Server provides core platform componentry designed to meet the current and evolving needs of membership organisations who are looking for an integrated system that will unify their data, deliver operational efficiencies through workflow and automation.

Liberator Smart Response solution for Local Authority Councils

Farthest Gate Limited

The Liberator Smart Response software is a market leading module forming part of the Liberator suite of products. Liberator SR can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

Microsoft Dynamics 365

FlexRM Limited

Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).

FLEX AI Office 365 Adoption and Teams Bot

Phoenix Software Ltd

The FLEX AI Office 365 Adoption Chatbot is an artificial intelligent assistant that enables you to quickly increase user adoption whilst dramatically reducing costs. The unique FLEX AI OneStopBot ensures all services can be easily accessed from a single bot.

Liberator self-service software for Councils

Farthest Gate Limited

The Scheduling and Booking self-service software for Councils is a market leading module forming part of the Liberator suite of products. Liberator Scheduling and Booking software can be used independently of other Liberator products. Easy to set up, configure and use and offers clients and their customers great efficiencies.

Focus Horizon

Focus Group

Focus Horizon is a complete communications service for your business that provides an extensive range of fixed and mobile telephony capabilities, via an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity. Stay connected anytime, anywhere.

Intelligent Cloud Telephony Inbound Service

Simplecall Business Ltd

Resilient Number Manager Platform delivers a wealth of call features including routing, queuing, recording, hunt group, multi-level IVR and blacklisting/whitelisting. Great for disaster recovery scenarios, capturing insights and analytics to help continually enhance and perfect inbound calling experience.

ITSM/ITIL based Solution built upon Atlassian Jira Service Desk

Valiantys Ltd

Platinum Atlassian partner Valiantys are offering an ITIL based modular solution built upon Jira Service Desk. This solution helps our client transform their organisation, enabling faster deployment and unmatched user adoption. Our unique ITSM implementation methodology includes pre-built processes for key ITIL processes and a dedicated Valiantys project manager.

Geomant Contact Expert

Geomant

Geomant's Hosted Contact Expert is a fully featured cloud contact center application created specifically for Microsoft Skype for Business Online users that require advanced contact center functionality including; Custom IVR, Skills-based Agent routing of Voice, Chat, and Email, Agent Scripting, Callback, and Supervisor functions.

Liberator Blue Badge solution for Local Authority Councils

Farthest Gate Limited

The Liberator Blue Badge software is a market leading module forming part of the Liberator suite of products. Liberator Blue Badge can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

Salesforce - Community Cloud

Softcat Limited

Salesforce Communities is the transactional, self-service web portal for government. Proactively push knowledge to answer citizen queries. Enable community collaboration and support. Allow users to create cases, browse case updates and transaction history. Generate web forms to submit information directly into support processes and the back office. SFDC2019GC11

storm® CONTACT:WFM™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:WFM™ is an automated scheduling and resource optimisation solution which integrates seamlessly with existing workforce management systems. CONTACT:WFM automatically routes calls to available experts based on up-to-date schedules, and if the system detects any gaps in scheduling, email or SMS alerts are automatically triggered, ensuring consistency across the workforce.

HIScall management suite software

Leicestershire Health Informatics Service

A custom-built communication system that utilises a cloud based VoIP PBX phone switching system. The VoIP technology, ensuring it provides a tailored service for all your telecom needs. Offering a fully featured telephone system with minimum recurring costs, HIStel can typically be provided for less than you might think.

Omnichannel Contact Centre Solution

Techsolve

RingCentral Contact Centre is a cloud based omnichannel contact centre solution that helps organisations deliver fast and personalised customer service as well as accelerate sales.

Firearms Licensing Referral and Management System

Empowering Communities

The Firearms Licensing, Referral and Management System is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online referrals, automatically populate a Management System, communicate with clients and record all interactions including emails, letters sent, phone calls made, face to face meetings and visits.

ASB Warning Notices System

Empowering Communities

The ASB Warning Notices System is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online referrals, automatically populate a Management System, communicate with clients and record all interactions including emails, letters sent, phone calls made, face to face meetings and visits.

Dynamics 365 for Marketing

Civica UK Limited

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarily aimed at B2B and low volume B2C organisations.

E-Surveys and Feedback

Leicestershire Health Informatics Service

On line responsive mobile friendly real time surveys for data collection, feedback forms; suitable for service users, patient and staff, such as Friends and Family Test, Patient Experience; Equality and Diversity Monitoring, Service and Customer Satisfaction, Organisational Performance, for Continuous Improvement and Quality, Internet and Intranet / Secure Encrypted Forms

Microsoft Dynamics 365 Correspondence Management

Ceox

Ceox's Microsoft Dynamics 365 Correspondence Management enables Public Sector organisations to manage correspondence and Freedom of Information requests with services to customise and configure Dynamics 365. Ceox Correspondence Management supports: FOI Requests, Inter-Ministerial (IM) Correspondence, Complaints, GDPR Requests, Environmental Information Regulation (EIR) Correspondence, Parliamentary Questions PQs, Subject Access Requests (SAR)

FORMS - Data Capture and Management

Britannic Technologies

FORMS allows your end users to build contextual forms and screens that help to digitise and automate processes internally, externally and simplify the process of data capture and data access. Forget manual inputting or flicking between multiple applications, it’s simple and quick for data to be collected, curated and updated.

Dynamics 365 Customer Engagement Plan Business Application Additional Storage Add-On

Civica UK Limited

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

Hosted Telephony Unified Communications and Collaboration

Exponential-e Ltd

Exponential-e's Hosted PBX & Unified Communications and Collaboration Service provides users with Private Branch Exchange (PBX) functionality from our centralised, resilient voice application servers. Our Hosted PBX Service is a Cloud-based Unified Communications Service which is delivered over our business-only, reliable and low latency network.

Abavus - Site License Medium Authority

Abavus.co.uk

A My Council Services site license provides site wide access to core license and product modules on the platform. It enables a multi-channel online & native mobile, customer self-service platform incorporating fully functional back office modules all supported by sophisticated workflow and automation tools.

ServiceNow

Fujitsu Services Limited

ServiceNow offers a portfolio of robust cloud-based applications that automate and manage enterprise services. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades

PCI Pal Automated Payment Services

PCI Pal

Customers expect businesses to provide multiple payment and engagement options. PCI Pal’s Automated Payments solution empowers customers to make payments 24/7 without speaking with an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud and can be integrated with your IVR or entirely within our platform.

Amazon Connect

Bytes Software Services

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics. bsscloud

Accenture ServiceNow Cloud Software Services

Accenture (UK) Limited

ServiceNow is an Enterprise platform, offering the world’s leading Service Management (SaaS) solution. Deployed to create a single system of record, to lower operational costs and enhance efficiency. Beyond IT, customers use ServiceNow to manage service relationships across the enterprise in areas such as Finance, HR, Procurement, Facilities and Legal.

Messaging

ECKOH UK LIMITED

Smart SMS enables brands and enterprises to create immersive, intelligent and valuable consumer communications via mobile apps and SMS. It uses its Mobile Intelligence Platform, which uses ‘Big Data’ analysis of our aggregated data to produce factual and behavioural information on mobile numbers and the devices they on.

Dynamics 365 Plan

Redspire Ltd

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

DTMF Call Masking

allpay Limited

allpay provides a cloud-based Dual Tone Multi Frequency (DTMF) masking product which is integrated within its Virtual Terminal, Callpay. This allows call centre environments to become fully Payment Card Industry Data Security Standard (PCI-DSS) compliant to SAQ-A when taking payments over the phone.

Contact Centre

Worldline

Worldline’s Cloud Omnichannel Contact Centre Platform provides customers with a personalised, frictionless, continuous experience regardless of channel (inc. Social Media), location or touchpoints; designed to harness both Artificial Intelligence (AI), Robotic Process Automation (RPA). Our Contact Self-service utilises IVR, Speech Recognition, Chatbots within a secure environment and full Audit trail.

FLEX AI IT Services Bot

Phoenix Software Ltd

The FLEX AI IT Support Bot uses AI technology and self-service to improve IT support 24/7 while reducing service delivery costs.

ICT and Telecoms Installation

Network 2 Supplies Ltd

N2S are specialists in large scale multi-site ICT installations, including desktops, screens, unified comms/telephony and managed print. Utilise a fleet of tracked vehicles to return equipment to headquarters for WEEE recycling or resale.

Microsoft Teams Telephony and Contact Centre solutions

VIA

VIA UC for Microsoft Teams is a cloud-based telephony and contact centre solution with PSTN calling for Microsoft Teams. Simple per month user pricing and VIA's unique online management portal provide full PBX replacement and Contact Centre features on top of the standard Teams offering from Microsoft.

storm® CONTACT:SOCIAL™

Redwood Technologies Ltd

storm® CONTACT:SOCIAL™ seamlessly incorporates social media channels into the multi-channel storm Cloud Contact Centre solution through intelligent Automated Contact Distribution®. This enables quick, informed responses to enquiries made through services like Facebook and Twitter, connecting people and devices to the best automated and live resources – however, wherever and whenever.

4net Hosted SIP Trunk Services

4net Technologies Ltd

4net's SIP services delivers VoIP over managed data connectivity to IP-enabled PBXs. 4net's SIP service offers an unlimited voice channels, where each channel supports one concurrent two-way call and its SIP telephone number(s), which can be Geographic or Non-Geographic Numbers. With the ability to create hybrid cloud PBX deployments.

Legacy CRM upgrade and cloud migration to Microsoft Dynamics 365 (CRM)

Incremental Group

Incremental provides services to prepare you for an upgrade to Dynamics 365 (CRM) or migration from an on-premise legacy CRM to the cloud. Operating a legacy CRM brings with it several risks to your organisation. Migrate your business from a legacy, dated CRM to Microsoft Dynamics 365 for Customer Engagement.

Remedyforce/Salesforce - IT Service Management Cloud Software Solution

AiM Ltd

BMC's Remedyforce is a modern ITIL aligned IT Service Management software tool. Developed through a joint venture with Salesforce hosted on the famous Force.com platform – the world’s most stable on-demand cloud platform. AiM understands an organisation's needs and configures and deploys the tool to fully meet functional requirements.

iClarity CRM, Campaigns and Loyalty Software

Horizon Software Solutions

iClarity Cloud CRM software delivers integrated marketing solution that keeps track of customers’ history and vendor relationship, enhances customer experience, automates and manages data across all departments. iClarity allows marketers to create automated, customer-focused campaigns based on customer segmentation and buying behaviour, then deliver them via customers’ preferred communication channels.

Exchange Communications Call Centre with BT Cloud IP Telephony

Exchange Communications Installations Ltd

Our Call Centre with BT Cloud IP Telephony incorporates Avaya Contact Centre Select (ACCS) on an Avaya IP Office platform delivered as a single instance hosted service through a BT Wholesale infrastructure. It provides a resilient fully featured call centre solution scalable to 400 agents and 3000 telephony users.

4net Hosted Workforce Management and Optimisation

4net Technologies Ltd

Provide your staff with tools that offer an insight into their performance and make them part of your business’s success. Using historic data, ensure the correctly trained staff are available when you need them to handle the workflows that need responding to, helping to improve customer service and controlling costs.

GOSS LiveChat

GOSS Interactive Ltd

GOSS LiveChat enables website/intranet visitors to use instant messaging, for immediate response by your Contact Centre agents. Used by Customer Service Teams, Sales Teams and Support Teams to deliver improved levels of customer satisfaction within Local Government/Authorities/Councils, Central Government Agencies, NHS Trusts, Police Authorities and Housing Associations.

Hosted SIP Service

Hello Telecom PLC

Hosted Voice Communications for offices, schools and other establishments that enjoy Cloud connectivity. Replacing legacy telephone systems with intelligent IP-based communications services. Integrating business management systems with fixed and/or mobile voice communications.

SIP Trunks - Resilient SIP Trunking from Gamma

Gamma

SIP Trunking from Gamma is the UK's leading IP telephony/VoIP service, utilising SIP protocol. This provides quality inbound and outbound voice calls. Gamma SIP, compatible with the majority of iPABX/SBCs (including Microsoft Teams/Skype and Cisco), delivers enhanced cloud features including; automatic failover, flexible SIP channels and inbound call control.

Liberator Air Quality Monitoring for Local Authority Councils

Farthest Gate Limited

FGL supply software solutions covering a range of environmental services. Here the air quality monitors are built to allow realtime transmission to our cloud based storage and presentation layer. Calibrated against Kings College standards we provide a means of collating and broadcasting realtime data bringing awareness to local conditions.

Liberator Case Management solution for Local Authority Councils

Farthest Gate Limited

The Liberator Case Management software is a market leading module forming part of the Liberator suite of products. Liberator Case Management can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

Liberator Bulky Waste software for Councils

Farthest Gate Limited

The Scheduling and Booking self-service software for Councils is a market leading module forming part of the Liberator suite of products. Liberator Scheduling and Booking software can be used independently of other Liberator products. Easy to set up, configure and use and offers clients and their customers great efficiencies.

XMA Salesforce Service Cloud

XMA Limited

Salesforce Service Cloud is a digital toolkit for Customer Relationship Management for Cases, Complaints, Contacts Centres or Back Office teams and processes. Capabilities include CRM, workflow, APIs into legacy applications, social and mobile collaboration; including the ability to assign tasks, send alerts and increase 1st contact resolution

Abavus - Web Map Service

Abavus.co.uk

Ability to display third party geospatial files as part of any customer or internal form or process

Yay.com - VoIP Telephony Phone System

Yay.com

Yay.com is a leading provider of innovative cloud-based VoIP phone systems and state-of-the-art telephony for businesses of all sizes. Our comprehensive, feature-rich 'Cloud PBX' is highly customisable and easy-to-manage. It is the ideal cost-effective solution when looking to update existing business phone systems, enhance productivity or simply seeking unrivalled service.

storm® Machine Agent

Redwood Technologies Ltd

Machine Agent brings together communications technology and A.I., acting as an intermediary to facilitate the integration and interpretation of customer and colleague data. This interaction informs intelligent decision making and creates mass-personalisation across the customer database, automatically updating customer profiles to enrich data and respond to their needs.

storm® SHIELD™

Redwood Technologies Ltd

storm® SHIELD™ uses intelligent IVR technology to field high volumes of calls before they reach agents, scaling in the cloud to meet any level of demand. The sophisticated voice response capabilities allow customers to access many services automatically - from an account balance, to a secure payment system.

Unified Comms Managed Service

Cisilion Limited

Cisilion provide customers with a range of services including cloud consultancy, professional services and ongoing support or managed services. Whether it's working with cloud, hybrid cloud or private cloud deployments, Microtech can provide the expertise to design, implement, migrate and support your cloud solutions.

Deskpro customer support helpdesk software

DESKPRO LTD

Deskpro is multi channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice. It is already in use by some of the largest UK Government departments and can help your team provide excellent service while saving time and money.

Amazon Connect

Mission Labs Limited

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics. Mission Labs implemented/managed.

Secure Web Chat payments

ECKOH UK LIMITED

Secure Chat allows you to offer real-time chat assistance and take secure payments to your website visitors. Your agents can chat , push urls, take secure payments and co-browse both reactively and pro-actively too. It is quick, efficient, customer friendly and what customers want.

Microsoft Office 365

Redcentric Solutions Limited

Redcentric Office 365 service is a cloud-based, subscription version of Microsoft’s productivity tools. Office 365 includes Microsoft’s range of Office applications and productivity services such as Exchange Online for email, SharePoint Online for collaboration, OneDrive, Skype for Business Online for unified communications and Power BI and Delve for personal insights.

storm® INTEGRATE™

Content Guru Ltd (Redwood Technologies)

storm® INTEGRATE™ leverages SOA (Service-Oriented Architecture) principles to allow the storm platform to link to any third-party system, database or remote information store. Using custom APIs (Application Programming Interfaces), cloud-based storm services can be integrated with existing data infrastructure, allowing information to flow between the two, over multiple channels.

XMA Salesforce - Lightning Service Cloud

XMA Limited

Salesforce Service Cloud is a digital toolkit for Customer Relationship Management for Cases, Complaints, Contacts Centres or Back Office teams and processes. Capabilities include CRM, workflow, APIs into legacy applications, social and mobile collaboration; including the ability to assign tasks, send alerts and increase 1st contact resolution

storm® CONTACT:SMS™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:SMS™ delivers a wide range of SMS solutions including automatic, mass outbound alerts, automated text enquiries and automated reminders, integrating with and leveraging information from existing CRM and back-end systems. CONTACT:SMS also manages inbound SMS, delivering messages to agents in a single, blended multi-channel queue to optimise communication processing.

storm® LOCK®

Redwood Technologies Ltd

storm® LOCK® is a PCI-compliant payment system which ensures that agents never directly handle customer payment details. LOCK can be fully automated or agent-assisted. If the agent can stays on the line to talk the customer through payment, the tones are masked to ensure that compliance is maintained.

Quality and performance management solution for contact centres

At The Touch of a Button Ltd

Easily create and maintain your contact centre quality evaluation forms; perform evaluations quickly and simply across any number of skills or media channels; meet with employees, give feedback, record and track action items; run your reports on demand and all users have access and a role to play. Simple.

Dynamics 365 Plan

FlexRM Limited

Microsoft Silver partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider.

VIA Contact Centre: Skype for Business and Microsoft Teams

VIA

VIA Contact Centre provides a fully integrated and cloud-based contact centre solution for Skype for Business and Microsoft Teams. It empowers organisations to route calls to agents more efficiently with real-time reporting, wallboards, supervisor and agent dashboards. Functionality includes call recording, PCI Compliance, CRM (Dynamics & Saleforce) and PowerBI integration.

RIVIAM Digital Care - Digital Immunisations Consent Service

Targett Business Technology Limited (TBT)

RIVIAM's Digital Immunisations Consent Service enables providers to co-ordinate a digital, paper-free immunisation programme improving delivery and patient care and reducing costs. The service includes eConsent forms for parents, online workflow triage and scheduling tools for service centres and a mobile application for school nurses with update of patient record.

Contact Centre as a Service ( CCaaS )

Six Degrees Technology Group Limited

Cloud based Contact Centre as a Service (CCaaS) using Avaya Contact Centre Select (ACCS). Ideal for across the public sector, including: healthcare, justice, central government, and local government.

Live Chat

Synthetix Limited

Synthetix live chat offers a unique set of features allowing your customers real-time contact with you in the most effective and efficient platform. Combining it with our AI knowledge-base, agents are 50% more effective than traditional live chat solutions.

Interactive Voice Response

Temple Interactive Media

Automated telephone call handling and IVR (Interactive Voice Response). Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.

Concept Evolution CAFM/IWMS

FSI (FM) Solutions Ltd

Concept Evolution is a browser-based CAFM/IWMS software solution. Easy and cost-effective to deploy and maintain, it offers a scalability from a single-property to an enterprise basis, and is used globally by many major service providers and direct organisations.

Microsoft Social Engagement Additional Posts Add-On

Civica UK Limited

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

Assistance Manager

Agile Byte Ltd

Assistance Manager is a simple, modern, secure enterprise level emergency response system. The solution is designed to efficiently capture and manage information from the outset of an event, maintaining a single view of an emergency that can be seen and updated by central control units and distributed rapid response teams.

RIVIAM Digital Care - Secure Referral Forms

Targett Business Technology Limited (TBT)

Secure Referral Forms allow referrers (GPs, health and social care professionals) and self referrers to safely and securely send sensitive information into RIVIAM Digital Care's platform. Information entered on the customised online form appears in RIVIAM within seconds of the user submitting the information.

Liberator Landlord Registration and Homes Inspection solution for Local Authority Councils

Farthest Gate Limited

The Liberator Landlord Registration software is a market leading module forming part of the Liberator suite of products. Liberator LR can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

Phoenix-CCE/Safeguarding (CountyLines) Management System

Empowering Communities

Phoenix-CCE/Safeguarding (CountyLines) Management System is a secure, private cloud based solution. It automatically imports data from other systems and enables Teams and Organisations to receive secure, encrypted, public and practitioner-facing online forms, automatically populate a Management System, communicate with stakeholders and record all interactions.

RESOLVE: Microsoft Dynamics 365 for Case Management

Tisski Limited

Resolve, a Microsoft Dynamics 365 case management solution provides a consistent process across your organisation. Designed by Tisski whilst working in the public sector, Resolve reduces staff workload by enabling web self-service, monitoring SLAs to improve performance, reducing time to case resolution, and improving data-driven decision making with real-time dashboards.

Impact Plus Facilities, Sports, Appointments, Courses and Events Bookings

Zipporah Ltd

Zipporah's Impact Plus brings the functionalities from the Room, Sport and Appointment systems and adds our Course & Events solution. From meeting rooms and 5-a-side pitches to benefit appointments, training courses and holiday clubs - this solution is our flagship product, bringing everything you need into a single, comprehensive solution.

Customer Care

Target Group

Our customer care expertise provides reliable, compliant customer support and remediation solutions. We enable our clients to manage customer requirements, react to regulatory challenges, remuneration requirements, or other ad-hoc remediation services. Our specialist, customer-care focused complaints solution enables efficient, transparent, FCA-regulated processes that deliver fair resolutions for your customers.

Domestic Abuse and Sexual Violence Referral and Management System

Empowering Communities

The Domestic Abuse and Sexual Violence Referral and Management System is a secure Multi Channel Solution where Teams and Organisations receive secure, encrypted, online referrals, automatically populate a Management System, communicate with clients and record all interactions including emails, letters sent, phone calls made, face to face meetings and visits.

D&B Optimizer for Microsoft

Dun & Bradstreet Ltd

Optimizer enables access to Dun & Bradstreet's database of over 300 million businesses for your data applications. Off line or Integrated (API) solutions gives in-date commercial data on businesses worldwide. Optimizer offers enterprise applications or data sets via file matching, data append and multiple data fields.

XMA Salesforce - Health Cloud

XMA Limited

Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys.

Cloud Search Platform

Google

Cloud Search Platform enables companies to quickly, easily and securely search for information across their business. Cloud Search utilizes machine learning to bring instant query suggestions and surface the most relevant results across different content systems — in over 100 different languages.

4net Hosted Contact Centre

4net Technologies Ltd

4net offers omni-channel contact centre services from world leading application providers. Our services can be delivered via a number of hosting options, private, public and hybrid cloud. Services include customer analytics, skills-based routing, enhanced IVR, preview campaign dialler, dashboards, customisable wallboards, quality monitoring, multi-level permissions, call recording and open APIs.

Hosted PBX

8x8 UK Limited

Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Team Messaging. Increased productivity.

Robotic Process Automation (RPA)

Human+

Human+ provides multi-vendor robotic process automation (RPA) (including Thoughtonomy, Blue Prism, UiPath). The software emulates how humans use existing applications and systems to automate a wide range of operational and business processes. Deployed rapidly and non-disruptively, it requires no replacement of systems, deployment of agents, software development or system integration.

RIVIAM Digital Care - Workflow

Targett Business Technology Limited (TBT)

RIVIAM's Workflow service allows providers to co-ordinate the delivery of care across multiple pathways from the receipt of referrals, through to allocation, delivery of care and discharge. Designed to work in community and primary care service centres and single points of access.

Engagement Management Professional (Public Cloud)

4 Roads Ltd

This solution enables public sector organisations achieve their customer engagement and digital transformation goals. Key aspects include a customer portal, case management, knowledge management, enterprise search, analytics, end-to-end process automation, CRM and social/email support. Delivered as a cost-effective public cloud solution, each tenant's data/services are securely maintained and individually configured.

Unified Communications as a Service

Complete IT Solutions

Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers

Micro Focus Service Management Automation X SMAX

Soitron UK Limited

SMAX offers unparalleled IT Service Management Experience via chatbot-powered virtual agent, mobile application, integrated social networking, smart ticketing with optical character recognition and smart email. SMAX is the industry’s first container-based, multi-tenant platform. Maintaining full data sovereignty, the security, data privacy and compliance of client information assets is ensured.