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63 results found

63 results found containing nps in All categories

  • Live Chat

    Telsolutions Ltd

    In addition to traditional SMS, email, voice and social media messaging Telsolutions can integrate or offer a stand alone LiveChat facility.

  • Live Chat

    Synthetix Limited

    Synthetix live chat offers a unique set of features allowing your customers real-time contact with you in the most effective and efficient platform. Combining it with our AI knowledge-base, agents are 50% more effective than traditional live chat solutions.

  • Backup as a Service

    Intercity Technology Limited

    You need to keep your business running, no matter what happens. With Backup as a Service (BaaS), your off-site backups are always safe. Even if your data or critical systems are compromised and access to applications is lost, our BaaS solution will have you up and running in no time.

  • Disaster Recovery as a Service

    Intercity Technology Limited

    Utilising market-leading Veeam technology, Intercity's DRaaS platform allows you fast, simple recovery of business-critical data in the event of a disaster, helping you bring critical applications back online. Maintaining business continuity and minimising data loss while saving valuable budget and time. It is part of our Touch Cloud service family.

  • High Performing Digital Teams

    Alchemmy Consulting Ltd

    Alchemmy helps clients develop teams who are aligned with and committed to a common purpose, who consistently show high levels of collaboration and innovation and produce superior results. We understand the need to support teams and provide sustainable solutions and frameworks to ensure successful and collaborative working relationships.

  • Conversational AI Assistants - Voicebots & Chatbots

    SAI (UK) LTD

    SAI partners Gamut Analytics Private Limited (Saarthi) to design develop an omnichannel Multilingual Contact Centre AI Agent that can make semantically rich dialogues. Understands business goal, belief states and entities Voice biometrics & diarisation Context awareness Identify multiple intents single utterances, Interact via voice or text Emotions understood, empathetic responses

  • Resolver Complaints data

    Resolvercouk Limited

    Resolver has the largest complaints data in the UK. Complaints from our 3.8 million users describe the problems across the UK. We share information at sector, product, issue, and company level. Use this data to analyse the consumer landscape, identify growing sources of detriment, market intelligence, and policy making.

  • Customer Experience Transformation

    Alchemmy Consulting Ltd

    Providing an excellent customer experience is no longer enough, you must be able to engage your customers through multiple channels allowing them to seamlessly move between them without compromising service. Alchemmy helps clients understand how their customers engage with them; to define, implement and execute successful customer experience strategies.

  • IBM DBA: BPMS (Business Process Manager Suite) on Cloud

    T-Impact Limited

    IBM Business Process Manager is a comprehensive and consumable, business process management suite (BPMS) that delivers management of your business processes in a cloud environment. IBM BPM on Cloud provides a full lifecycle environment & tooling for process design, execution, monitoring & optimisation. Also IBM BAW and IBM DBA.

  • IBM BAW (Business Automation Workflow) on Cloud

    T-Impact Limited

    IBM Business Activity Workflow is a comprehensive and consumable, business process management suite (BPMS) that delivers management of your business processes in a cloud environment. It replaces IBM BPM on Cloud provides a full lifecycle environment & tooling for process design, execution, monitoring & optimisation. Also available via IBM DBA.

  • Conn3ct Voice Bot Natural Language Consultancy

    CONNECT MANAGED SERVICES (UK) LIMITED

    Technology agnostic professional services for the delivery of automated conversational applications in high volume customer facing enviroments. Significantly decreasing the cost to serve by automating processes and reducing the need for human interactions and at the same time improving the customer experience

  • IMIassist

    IMImobile Europe Ltd

    IMIassist delivers secure and high quality real time video interactions, allowing you to provide 'see what I see', personalised assistance from any device with no app download or software installation. IMIassist includes comprehensive analytics and adapts to network conditions with integrated bandwidth optimisation.

  • Conversion Rate Optimisation (CRO)

    Red Badger

    Red Badger’s CRO services combine science, data insights, analysis and UX to improve the customer journey across platforms. Optimisation increases orders, revenue, engagement and any other Key Performance Indicators (KPIs). With expertise in A/B and Multivariate Testing (MVT) Red Badger offer a full-service approach to maximising your online potential.

  • Channel Strategy

    Equal Experts UK Limited

    Designing channel strategies to determine the optimal place for customer interactions - matching the complexity and nature of each interaction to the most appropriate option (including web, mobile, app, contact centre and in-person) supported by cloud-based services. Successful channel shift drives customers to use intended channels to achieve desired outcomes.

  • Eli Onboarding

    CA3

    Eli is a personalised, content-rich digital onboarding platform which new employees can explore in their own time, before, and after, they join. Technology that starts conversations, builds connections, embeds values, empowers line managers, and automates process and tasks. It’s very engaging onboarding, and we’ve got the stats to prove it.

  • SmartSurvey Business Individual Survey Software

    SmartSurvey Limited

    SmartSurvey is a UK-based online questionnaire tool which can be used to create and collect data through Online Forms, Emails, and QR codes. Customer Satisfaction Surveys, Employee Surveys, Market Research, Training Evaluation, Assessments, Patient Satisfaction, and much more.

  • Resolver Customer First - Intelligent Complaint Resolution

    Resolvercouk Limited

    An independent customer centric assisted complaint management platform, informing citizens of their rights, setting expectations and allowing the citizens to raise complaints, problems and issues. Then helping the organisation to efficiently gather, understand, predict, respond and resolve. Reduce inappropriate complaints, reduce costs, understand your customer's issue and improve services.

  • Text Message Survey Tool by SmartSurvey

    SmartSurvey Limited

    SmartSurvey is a UK-based online survey tool which can be used to create and collect data through online Forms. SmartSurvey also allows you to distribute your mobile friendly surveys via SMS (text messages), which you can fully customise.

  • SMS Survey Tool by SmartSurvey

    SmartSurvey Limited

    SmartSurvey is a UK-based online survey tool which can be used to create and collect data through online Forms. SmartSurvey also allows you to distribute your mobile friendly surveys via SMS (text messages), which you can fully customise.

  • Qualtrics Digital Experience platform

    Qualtrics LLC

    Understand your customers digital experiences through your website, online-app, live-chat and more. Qualtrics allows you to optimise your customers digital experience by collecting feedback through their digital journey, automatically analysing the data, allowing you to drive actions through the real-time, role-based interactive dashboards.

  • SmartSurvey Public Sector Survey Tool

    SmartSurvey Limited

    SmartSurvey is a UK-based, enterprise-level, online survey & questionnaire tool which can be used to create and collect data through Online Forms, Emails, SMS and QR codes for Customer Satisfaction Surveys, Employee Surveys, Market Research, Training Evaluation, Assessments, Patient Satisfaction, FFT Friends and Family Tests and much more.

  • SmartSurvey Enterprise Plus Survey Tool

    SmartSurvey Limited

    SmartSurvey is a UK-based, enterprise-level, online survey tool which can be used to create and collect data through Online Forms, Emails, SMS and QR codes for Customer Satisfaction Surveys, Employee Surveys, 360 Surveys, Market Research, Training Evaluation, Assessments, Audits, Tests and much more.

  • 360 Feedback Survey Tool

    SmartSurvey Limited

    SmartSurvey is a UK-based, enterprise-level, online survey tool which can be used to create and collect data through Online Forms, Emails, SMS and QR codes for Customer Satisfaction Surveys, Employee Surveys, 360 Surveys, Market Research, Training Evaluation, Assessments, Audits, Tests and much more

  • Questionnaire Software Tool by SmartSurvey

    SmartSurvey Limited

    SmartSurvey is a UK-based, enterprise-level, online survey tool which can be used to create and collect data through Online Forms, Emails, SMS and QR codes for Customer Satisfaction Surveys, Employee Surveys, Market Research, Training Evaluation, Assessments, Patient Satisfaction, FFT Friends and Family Tests and much more.

  • Patient Experience Survey Platform

    SmartSurvey Limited

    SmartSurvey is a UK-based online survey tool which can be used for Patient Experience & Feedback (including FFT). The NHS and other healthcare providers can collect secure patient feedback anonymously through dynamic Online Forms, Emails, SMS and even using Kiosks (online & offline).

  • Market Research Survey Tool by SmartSurvey

    SmartSurvey Limited

    SmartSurvey is a UK-based online market research tool which can be used to carry out surveys online. SmartSurvey also allows you to purchase respondents to take part in your surveys easily and cost effectively.

  • SmartSurvey Business Team Survey Tool

    SmartSurvey Limited

    SmartSurvey is a UK-based online questionnaire tool which can be used to create and collect data through Online Forms, Emails, and QR codes. Customer Satisfaction Surveys, Employee Surveys, Market Research, Training Evaluation, Assessments, Patient Satisfaction, and much more.

  • SurveyOptic

    SocialOptic Ltd

    SurveyOptic is a digital survey solution for delivering and managing questionnaires, surveys, web forms and polls for research, consultations, feedback and assessments. It enables measurement of engagement and satisfaction, and requirements gathering for staff, customers, patients and key stakeholders, delivering real-time insights, analytics and analysis for data-driven decision making.

  • Medallia Experience Cloud

    Medallia, Inc.

    Medallia captures feedback from customers, employees, patients, citizens through surveys, voice, SMS, video, social-media and pairs that information with operational data from platforms such as CRMs, HRIS, then analyses those data sets with AI machine learning capabilities to identify areas for improvement and take actions such as real-time close-loop capabilities.

  • Consultation Software by SmartSurvey

    SmartSurvey Limited

    Built with the specific needs of public sector consultations in mind, the SmartConsultations platform allows you to create consultations, manage participants, analyse and publish results easily, quickly, and securely. View and export comprehensive reports, create public and private consultations, and publish findings via a single portal. Supports Multilingual Consultations.