Search results

146 results found containing Idox Software Limited in All categories

Choose a category

Apply filters

Clear filters
Supplier type
User support
Staff security clearance
Minimum government security clearance
Pricing options
146 results found

Content and software solutions

Idox Software Limited

Configurable national or regional content and software solutions. Includes, but not restricted to; national and regional funding and policy information portals and xml feeds.

Idox EDMS

Idox Software Limited

This product is the cloud implementation of the highly regarded Idox EDMS where all storage and infrastructure exists within the Idox private cloud.

Cloud Solution Architecture

Idox Software Limited

Reading Room is an expert in cloud technology and can advise you on the principles of cloud architecture. We will help to design and steer your requirements based on business needs, offering the most flexible, highly scalable and cost efficient way for you to host websites and web applications..

Cloud Infrastructure Architecture

Idox Software Limited

Cloud Infrastructure Architecture; Reading Room is expert in cloud technology and can advise you on the principles of cloud architecture. We help to design and steer your requirements based on business needs, offering the most flexible, highly scalable and cost efficient way for you to host websites and web applications.

Argonaut - Team Working, Inter Authority Data Sharing

Idox Software Limited

The solution links all systems with an overarching software module to facilitate strategic control across boundaries. All Authorities may share read and write capabilities with the option of relevant permissions, set strategies in a neighbouring authority. However, the individual databases will be retained.

AWS Gold Linux

Idox Software Limited

Website and application cloud hosting utilising Amazon Web Services (AWS), designed for highly available Linux environment that requires extremely high uptime. Using AWS platform, Reading Room will provide managed cloud hosting services for clients with very basic needs up to global enterprises that need powerful global hosting.

AWS Bronze Linux

Idox Software Limited

Website and application cloud hosting utilising Amazon Web Services (AWS), designed for highly available Linux environment that requires extremely high uptime. Using AWS platform, Reading Room will provide managed cloud hosting services for clients with very basic needs up to global enterprises that need powerful global hosting.

AWS Silver Linux

Idox Software Limited

Website application cloud hosting utilising Amazon Web Services (AWS) for hosting moderate to large bespoke PHP application or open source website with moderate load requirements. Using AWS platform, Reading Room provide managed cloud hosting services for clients with basic needs to global enterprises that need powerful hosting.

AWS Silver Windows

Idox Software Limited

Website and application cloud hosting utilising Amazon Web Services (AWS) for moderate to large bespoke .NET applications or websites with moderate load and traffic requirements. Using AWS platform, Reading Room provide managed cloud hosting services for clients with basic needs to global enterprises that need powerful hosting.

AWS Gold Windows

Idox Software Limited

Reading Room will provide, website and application cloud hosting utilising Amazon Web Services (AWS), suitable for common .NET CMS application deployments, such as two load balanced webservers, a database server and a dedicated testing/staging server.

AWS Bespoke Hosting

Idox Software Limited

Website and application cloud hosting utilising Amazon Web Services (AWS), designed for highly available Linux environment that requires extremely high uptime. Using AWS platform, Reading Room will provide managed cloud hosting services for clients with very basic needs up to global enterprises that need powerful global hosting.

ePollMail

Idox Software Limited

ePollMail is a service from Idox Elections, which allows you to email electors an electronic poll card.

Kentico Licence Purchase

Idox Software Limited

As a Kentico Gold partner, Reading Room (Idox) can source and supply Kentico software licences. Reading Room has extensive experience implementing Kentico solutions and we know how to do it successfully.

eCanvass

Idox Software Limited

eCanvass is an exclusive service from Idox Elections, which allows you to email electors a customisable link to a Household Enquiry Form for completion.

Data Mining

Idox Software Limited

Idox’s data mining module allows you to identify new electors from a variety of different sources and bulk upload data from places such as universities, higher education establishments and care homes

Argonaut - Variable Message Signs

Idox Software Limited

Argonaut’s adaptor which can automatically determine the appropriate legends to display on any operator station, or free-text VMS based on the conditions, and command the VMS to display the appropriate information. The user can test messages and legends before committing them to the system and or the sign.

Argonaut - Winter Maintenance

Idox Software Limited

idox Transport’s Winter Maintenance features in Argonaut and Voyager and assists local authorities to deploy winter maintenance treatment (gritting, de-icing, etc.) on a route-by-route basis, and display live and static data to the people via the Voyager web portal.

Argonaut - Access Control

Idox Software Limited

Idox Transport interfaces and controls highways systems that control access to traffic. The access control points include bridges, tunnels, railway crossings, bollards and other street furniture, and is delivered through a dedicated operator interface that gives access to the functions of controlling the variable directional signing and the traffic signals.

Argonaut - Team Working

Idox Software Limited

Idox Transport modules offer a number of options around team working, allowing working and information to be easily assigned or accessed in various ways. The modules enable closer cooperation between multiple parties with complete management and control through tracked audit trails. Allowing Office, Site or Home remote accessibility of documents.

Argonaut - Streetworks and Road Works

Idox Software Limited

The Argonaut strategic control system takes an automatic feed from the existing Street works system to include a copy of street works in the database. Idox Transport automatically publishes the street works to either the Voyager web outputs or to a page on your website, requiring no manual intervention.

Electoral Management Systems

Idox Software Limited

Idox Elections provide a number of modern, cutting edge electoral management systems and peripherals to UK councils to meet with ALL their electoral requirements. We offer both locally installed and browser based solutions, together with cloud based Apps and our unique cloud reporting.

Argonaut - Car Park Manager

Idox Software Limited

Idox Transport interfaces directly with the Car Park detectors and signs, providing a fully functional, configurable and feature rich Car Park Manager Module for Argonaut. The Operator views car park information graphically and in a tabular format, including locations/status, occupancies, maximum capacity, historic percentage and queuing after a defined point.

Icarus - Displays

Idox Software Limited

Idox Transport provides a range of display solutions. The information shown is defined by the input data so that stops can show only estimated departures, only estimated arrivals or both. The times shown are also configurable. Displayed content is controlled via the Icarus CMS and edited by authorised users.

Argonaut - Skips and Scaffolding

Idox Software Limited

Idox Transport has designed the Skips and Scaffolding solution to be a user-friendly online service, to enable companies to apply to place on the road, temporary structures such as skips, scaffolding, building materials, tables and chairs and site offices (e.g. Portakabins).

Argonaut - Abnormal Loads

Idox Software Limited

idox Transport Abnormal Loads is a freight specific portal allowing freight operators’ access to all information available on Voyager, focused on the needs of freight users. Features include news/events, branding/community engagement, low bridge, narrow lanes, weight restrictions mapped/bespoke dashboard on journey times and disruptions on a per route basis.

Kentico Intranet

Idox Software Limited

Reading Room (Idox) is a Kentico Gold Partner, with extensive experience delivering Kentico Intranet. The sophisticated functionality of Kentico’s Intranet & Collaboration solution gets the right knowledge to the right people, empowers cross-functional workgroups and creates a fully customized and personalized Kentico intranet employees will love in hassle-free, record time.

Display Advertising

Idox Software Limited

Reading Room (Idox) is an international digital consultancy. Our display advertising service will help you build brand awareness and increase exposure to your business, products and services. Run through the Googe Display Network (GDN), display adverts will appear across relevant websites.

Content Management System (CMS) Selection

Idox Software Limited

Reading Room (Idox) can help by providing a Content Management System (CMS) selection service and help you choose the right Content Management System (CMS) as part of a cloud solution to meet your business and user needs, as this can be extremely time consuming and daunting.

Drupal

Idox Software Limited

Reading Room's (Idox) Drupal website service includes the strategic planning, design, and configuration of websites/applications delivered in the cloud on the Drupal Content Management System (CMS). We will help you understand business goals/audience objectives to deliver prototypes for testing with real business and end users ahead of Drupal technical configuration.

Kentico Installation

Idox Software Limited

Reading Room (Idox) is an international digital consultancy and Kentico Gold implementation partner. Reading Room offer Kentico installation services aligning to Kentico best practice implementation guidelines. Reading Room’s approach is informed through extensive experience of successful Kentico installations and project experience.

Kentico Consultancy

Idox Software Limited

Reading Room's (Idox) Kentico consultancy services are designed to support organisations to implement Kentico and maximize the benefit they get from the technology. Reading Room couple behavioural and organisational insight with creative use of technology, to bring value to Kentico projects through implementation expertise, post implementation optimization and ongoing support.

Drupal Website

Idox Software Limited

Reading Room's (Idox) Drupal website service includes the strategic planning, design, and configuration of websites/applications delivered in the cloud on the Drupal Content Management System (CMS). Reading Room will help understand business goals/audience objectives to deliver prototypes for testing with real business and end users ahead of Drupal technical configuration.

Content Strategy

Idox Software Limited

Reading Room (Idox) offer a process for approaching Content Strategy. Content Strategy defines how organisations can develop, publish, and maintain, effective content across multiple web platforms. The focus is on ensuring that content is usable and readable, that it addresses user goals, and that it communicates organisational messages effectively.

Drupal Consultancy

Idox Software Limited

Reading Room's (Idox) Drupal consultancy services are designed to support organisations in the implementation of Drupal and maximize the benefit they get from the technology. Reading Room couple behavioural and organisational insight with creative use of technology, to bring value to Drupal projects.

Adhoc Maintenance

Idox Software Limited

Reading Room (Idox) provide a range of cloud based website & application support packages designed to meet the varied needs of individual buyers. Our ad-hoc service provides access to maintenance, upgrade, and strategy consulting services which can be called off as and when required.

User Research

Idox Software Limited

Reading Room's user research informs web development, digital strategy and service design projects; working with clients to develop key knowledge and understanding of primary audiences. Idox Digital use a variety of methods, dependent on research requirements. User research is delivered back to the client, in the format providing most value.

Drupal Installation

Idox Software Limited

Reading Room's (Idox) Drupal Installation service includes the strategic planning, design, and configuration of websites/applications delivered in the cloud on the Drupal Content Management System (CMS). We will help you understand business goals/audience objectives to deliver prototypes for testing with real business and end users ahead of Drupal technical configuration.

Drupal Support

Idox Software Limited

Reading Room (Idox) provide a range of cloud-based website & application support packages designed to meet the varied needs of individual buyers. We are committed to making our support options simple. We want work with you to hit your goals and be proactive in suggesting better ways to do this.

Content Management System (CMS) Comparison

Idox Software Limited

Reading Room (Idox) can help by providing a Content Management System (CMS) comparison service and help you choose the right Content Management System (CMS) as part of a cloud solution to meet your business and user needs, as this can be extremely time consuming and daunting.

AWS Consultancy

Idox Software Limited

Amazon Web Services offer the most flexible, scalable, cost efficient way to host websites/applications. Reading Room is expert in helping you make the right decisions from design through to implementation and support. Reading Room's consultancy solution is designed to meet individual needs and requirements with the ability to scale.

Tablet Canvassing

Idox Software Limited

Ensures your doorstep canvass is cost effective, timely and professional. View properties by list or interactive map. Offline capability so you can continue working with no signal. Upload into EMS to keep information synchronised. Complete ITRs at the doorstep, improving Canvass effectiveness and reduce data entry in back office.

Product Showroom

Idox Software Limited

Digital solution for online aggregation and display of social care products from the leading social care product providers. Uses Open Objects automatic data harvester populates and updates the showroom automatically you can add local providers if required.

Design and Functionality 10 day Work Package

Idox Software Limited

Packages of additional technical consultancy to tailor modules or graphic design changes.

Personal Assistant (PA) Network

Idox Software Limited

Digital solution for online registration and advertising community based Personal Assistants Job's for PA's. Dedicated search, sort, and shortlist functions based skill set, availability and cost. PA's keep their listing updated via secure login.

All Services Hub

Idox Software Limited

The All Services Hub provides Councils with a searchable information Hub bringing all community service information into one place for Adult Social Care, Family & Childcare Services, SEN and other community services to meet Care Act and Children's Act reforms. The All Services Hub is a SaaS solution.

Design and Functionality 5 day Work Package

Idox Software Limited

Packages of additional technical consultancy to tailor modules or graphic design changes.

Adult Social Care Hub

Idox Software Limited

The ASC Hub establishes a comprehensive online social care marketplace of all care services, advice and guidance. It includes a variety of self -serve options, pre-assessment and triaging tools addressing the key drivers of the Care Act. The ASC Hub is a SaaS solution.

Early Help Assessment Tool

Idox Software Limited

A standardised secure web based solution for professionals to capture and store key case information and make secure referrals when required.

Early Years 2 Year Old Funding Eligibility Checker

Idox Software Limited

Online eligibility checker for two year old early years funding. Seamlessly interfaces with the governments Eligibility Checking System (ECS) to provide real time results for parent or professional. On approval, an automated confirmation message is generated for use with childcare provider. All data is securely captured for reconciliation and audit.

Education Health & Care (EHC) Hub

Idox Software Limited

Secure digital solution for EHC plan creation and review Multi-agency collaboration for information gathering & assessment EHC Journey tracker to engage everyone involved in the 20 week EHC process to make their contribution, see the contributions of others and all work towards a positive outcome.

Design and Functionality 3 day Work Package

Idox Software Limited

Packages of additional technical consultancy to tailor modules or graphic design changes.

Adult Social Care Front Door Screening & Signposting Module

Idox Software Limited

An online self-serve tool for adults to understand what social care they might be entitled to. The tool identifies whether an individual’s needs can be met through the provision of information and signposting to products and services or need referring for a more in-depth assessment.

Syndication & Data Sharing Portal

Idox Software Limited

• Two-way services data sharing with other portal subscribers • Outbound syndication feed of services data for 3rd party use • Multiple third party users (e.g. local CCG, Healthwatch etc) • Automated updates and 'on demand' availability • Fair usage policies apply

Early Years Provider Hub - 30 Hours Engagement Hub

Idox Software Limited

New generation digital solution handling funding claims, headcount/census data collection, Early Years Foundation Stage Pupil Progress Tracking and a full range of other essential Early Years interactions all through a single frontdoor. Provides an historical record of claims and other submissions for audit with built-in sufficiency reporting.

Wellbeing Wheel and Plan Tool

Idox Software Limited

Theme based interactive digital tool designed for independent living, includes signposting of information advice and guidance and support planning.

Early Years Provider Hub - 30 Hours Eligibility Code Checker

Idox Software Limited

Online 30 Hour Code validator for early years funding. Interfaces with government's Eligibility Checking System (ECS) to provide real time results for Early Years provider, parent or professional. On validation, an automated confirmation message is generated for use with childcare provider. All data securely captured for reconciliation and audit .

Design and Functionality 1 day Work Package

Idox Software Limited

Packages of additional technical consultancy to tailor modules or graphic design changes.

Family Information Services Hub (FIS Hub)

Idox Software Limited

The Hub is a complete end to end solution for Family Information Services. The FIS Hub takes care of the core business of managing all types of early years and childcare information including special education needs. The FIS Hub is a SaaS solution.

Carers Hub with Register & Assessment

Idox Software Limited

A complete website channel with interactive tools for Carers. Includes online assessment and enables Carers to understand their eligibility for funding and support, whilst Local Authorities can establish a register of Carers. The Module can further develop a support plan of information, services and solutions or referral to enhanced interventions.

Disabled Childrens Register

Idox Software Limited

Digital solution for secure online registration of disabled children in the Local Authority community area. Store and track information to help you to plan quality services for disabled children based on factual information, updated by parents, as child’s development/circumstances change. Includes “Care Passport” option that can be given to providers.

Sitecore Licence Purchase

Idox Software Limited

As a Sitecore Gold partner, Reading Room can procure Sitecore software licences on your behalf. Reading Room has been established as a Sitecore implementation partner for over six years and our implementation experience extends over hundreds of web and mobile sites on the Sitecore Experience Platform. £10,000 one off.

Business Analysis

Idox Software Limited

Business Analysis; Reading Room's Business Analysts will work with you to understand and map organisational objectives. Reading Room will elicit business needs and map them against those objectives; translating those user and business needs into user stories and documenting their acceptance criteria ready to develop into working software.

Electoral Management Call Centre Solution

Idox Software Limited

Browser-enabled, read-only access to the Register for Contact Centres. Searches can be done by property and electors, and answer questions eg ‘Where is my polling station?’, ‘elected representatives?’, ‘What elections can I vote in?’, ‘Why haven’t I received a poll card?’ and ‘Can I have a postal vote?’

Argonaut - Events Manager

Idox Software Limited

The events management functions includes a whole range of capabilities extending beyond standard traffic functions. The system was used extensively through the Dorset Olympics Sailing Event to manage car parks, crowd management of beaches and cliff tops as well as integration with the UK’s Police Silver and Gold command processes.

Onsite Licensing Enforcement

Idox Software Limited

This product will provide a mobile working solution to help Licensing Officers administer licensing enforcements, whilst providing them with the information and tools they need whenever and wherever they need it, even when offline.

Uniform Remote Private Cloud

Idox Software Limited

This product is the private cloud implementation of the Uniform back office system utilising the Uniform Remote Client. The product provides functions and features for the management of case data across Planning, Building Control, Environmental Health Gazetteer, Housing, Land Charges and Estates Management.

Argonaut - Team Working, Control Room Log

Idox Software Limited

The Control Room Log is an integrated solution that works as an additional feature in Argonaut. It is developed to provide unrivalled assistance to controllers for recording all user actions and those initiated by the Strategy Manager. It not only records, but also helps to communicate and attain strategic control.

Service Request Customer Journey

Idox Software Limited

The product will provide an online solution for the submission of standard Service Requests to the local authority.

Taxi Licensing Application Customer Journey

Idox Software Limited

This product will provide an online solution for the submission of Taxi Licensing applications.

Icarus - Driver Messaging

Idox Software Limited

Enables bi-directional messaging between vehicles and the centre using short text-based messages. Vehicles may be selected based on a specific driver, shift number, service, route or region, district, locality, or simply select all ETIMs for messaging. Messages initiated from drivers appear within the Icarus tool bar with optional audible alerts.

Argonaut - Road closures and diversion routes

Idox Software Limited

The Route Closure and Diversion solution is a single source for planning, creating, managing and publishing route closure and diversion information. It deeply integrates with Icarus and Voyager which helps to efficiently manage and annotate temporary traffic arrangements to travellers, public transport operators, emergency services, etc.

Funding and policy information portals

Idox Software Limited

Off-the-shelf, funding and policy portals for internal use and to support partnership working. Includes; GRANTfinder, POLICYfinder and RESEARCHconnect

Argonaut - Network Management

Idox Software Limited

Data Broker, based on the Datex II standard, is a reliable single collective data hub that allows uninterrupted information exchange between disparate systems, deployed across diverse geographies, transferring data from one format to another. It works with the broadest possible range of data formats such as RTIG, SIRI, VDV, etc.

Argonaut - Speed Amelioration

Idox Software Limited

Focusing on ameliorating vehicle speeds using traffic signals and data from various sources enabling authorities to minimise road disruptions and to automatically control traffic lights to help reduce the number of speeding vehicles. It reduces the risk of accidents e.g. such as approaches to schools and other congested areas.

Icarus - Stand Manager

Idox Software Limited

A stand management system that assists bus terminal operators to ensure smooth throughput of buses on bus stands, based on the scheduled data and also dynamically based on the requirements of the ‘now’. The solution allocates vehicles to appropriate stands and provides vehicle information to drivers, operations staff and passengers.

Atlas Geospatial

Idox Software Limited

Atlas eliminates the manual processes in implementing boundary changes, allowing you to engage visually and spatially on an interactive map instead. Reducing time-intensive processes, and allows quality checking that all changes have taken place correctly. This graphical approach of visualising boundaries, helps improve the accuracy of your property database.

Building Control Application Customer Journey

Idox Software Limited

The product will provide an online solution for the submission of Building Control applications.

Argonaut - CCTV

Idox Software Limited

Integration of Argonaut with CCTV systems supporting a wide variety of interfaces (either IP or serial) such as Traffic Wales and the Highways Agency’s TIH network. Where the CCTV system does not have a defined open protocol we work closely with all parties to agree an approach.

Onsite Planning Visits

Idox Software Limited

This product will provide a mobile working solution to help Planning Officers carry out planning visits, whilst providing them with the information and tools they need whenever and wherever they need it, even when offline.

Customised Compliance e-learning

Idox Software Limited

Customised compliance training on GDPR, Anti-Corruption, Information Security and other regulatory topics. Enhanced to reflect an organisation specific environment and corporate identity, hosted or delivered for onsite hosting, including campaign management and reporting.

Pest Control Booking Customer Journey

Idox Software Limited

This product will provide an online solution for the public to request services from the Pest Control department for assistance with pests such as Rats, Mice, Fleas, Wasps etc.

Election Trainer

Idox Software Limited

Election Trainer provides a modern, web-based learning tool that offers a complete training solution for your poll team and allows for a self-paced, online learning environment. Covering the roles of both the Presiding Officer and Poll Clerks and their responsibilities before, during and after polling day.

Argonaut

Idox Software Limited

Network control and providing an integrated view of traffic and travel information on a single user display. The system is entirely modular in design ensuring that all adaptors and features are simply “plug and play” making upgrades or adding new adaptors without any need to change the underlying architecture.

Local funding and policy information portals

Idox Software Limited

Off-the-shelf, local access, funding and policy portals to support members, students and/or the local business or community sector. Includes Open 4 Business, Open 4 Community and Open 4 Learning.

Icarus - Ideal Timetables

Idox Software Limited

Ideal timetables can be generated based on a set peak vehicle availability and planned with the best headway in mind, or likewise generate the operational running board required for a service to maintain a specific headway throughout the day.

Bespoke Compliance e-learning copy copy

Idox Software Limited

Bespoke compliance training on regulatory topics, including GDPR, Anti-Corruption, Information Security and others. Tailored to an organisation's specific environment, corporate identity and needs, hosted, including campaign management and reporting or delivered for onsite hosting.

Icarus - Timetable Publisher

Idox Software Limited

A simple, accurate and automated route scheduling solution to generate easy to read printed timetables, ensuring travellers make the best use of public transportation. Using existing technology embedded within Microsoft Excel (such as pre-defined templates and in-built macros), Timetable Publisher enables users to easily add, edit and create timetables.

Argonaut - Alerts

Idox Software Limited

For Subscribed Users, travel alerts allow users to be automatically notified when a change in the user’s defined route occurs. Users may then register for SMS and email alerts and may define the time periods for when they would like to be alerted.

Onsite Service Requests

Idox Software Limited

This product will provide a mobile working solution to help local authority officers deal with service requests in the field, providing them with the information and tools they need whenever and wherever they need it, even when offline.

Argonaut - Traffic Signal Control

Idox Software Limited

Traffic signal control providing fixed time, adaptive control, traffic signal priority and remote monitoring of traffic signals. Compatible to all UK standards, the solution is entirely modular in design ensuring that all signals and algorithms are supported using the underlying architecture.

MOT Booking Customer Journey

Idox Software Limited

This product will provide an online solution for vehicle owners to book an MOT or inspection as part of the Private Hire or Hackney carriage licensing process.

CAFM Explorer

Idox Software Limited

CAFM Explorer is a total facilities management product. Functionalities include: Web, mobile and PC access; Reactive & planned maintenance; Health & Safety and Compliance; Asset tracking of both plant and business critical assets; Space management, utilisation & planning; Property Management, leases & tenures; Room Booking; Cost Control; Management Information.

Icarus

Idox Software Limited

Management over passenger information and fleet management. View real time location of all vehicles within the fleet and generate reports showing statistics on vehicle operation and movements.

Argonaut - Air Quality

Idox Software Limited

Air quality monitoring in key areas. With static monitoring, integrating with any 3rd party monitoring system (UTMC enabled or not). Road side interface using our open platform UTMC out station unit, via 3rd party data feed or system interface. Our simple adaptor architecture dramatically speeds up and simplifies integration.

Onsite Commercial Premises

Idox Software Limited

This product will provide a mobile working solution to help Environmental Health Officers carry out inspections and risk assessments for areas such as food hygiene and health and safety, whilst providing them with the information and tools they need whenever and wherever they need it, even when offline.

Standard Compliance e-learning

Idox Software Limited

Off-the shelf compliance training on GDPR, Anti-Corruption, Information Security and others. Hosted, including reporting.

Argonaut - Portable Traffic Signals

Idox Software Limited

The solution offers a Temporary Traffic Signals application and approval process, as a means to allow utility companies or their contractors and local authorities to apply and approve temporary signals applications online. The application and approval cycle is carried out electronically replacing the existing paper/fax based systems.

EasyPrint

Idox Software Limited

EasyPrint, our online portal, allows users to order and proof all election materials.

Onsite Building Inspector

Idox Software Limited

This product will provide a mobile working solution to help Building Control and Building Standards officers carry out inspections whilst providing them with the information and tools they need whenever and wherever they need it, even when offline.

Apollo

Idox Software Limited

An asset and fault management system which integrates with existing systems (such as UTC, RMS, Wisnet) to allow faults to be identified automatically with no manual intervention and processed automatically through to an Engineer.