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335 results found

335 results found in Cloud software in the category Virtual agents

Dynamics 365 for Project Service Automation

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Futr. Inside (Staff facing chatbot)

Futr AI Limited

Your organisation runs on all sorts of tools, services and systems, from expenses and holidays, to knowledge sharing and reporting harassment. Eliminate vendor lock-in and costly retraining by plugging your staff into your legacy systems through our light chatbot overlay. Everything they need, on whatever channel they have to hand.

Custom Chatbot Service

Pulsion Technology Limited

This service will provide you with a custom chatbot that will interact with your audience. Our chatbot utilises Natural Language Processing (NLP) to provide rich conversations and is compatible across all platforms and devices.

Microsoft Conversational AI

Ceox

Ceox helps public sector exploit Artificial Intelligence to deliver intelligent conversational agents to interact with citizens. Ceox Conversational AI Services cover discovery, design, implementation and support. Microsoft’s public cloud Artificial Intelligence and Machine Learning tools and services are set-up to improve service delivery enabling users to interact with services naturally.

IBM Enterprise Managed Mobility (EMM)

IBM United Kingdom Ltd

IBM® MobileFirst Managed Mobility Services is focused on enabling and managing tasks on mobile devices.

PureEngage Cloud

Genesys Europe B.V.

The Genesys PureEngage Cloud Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

Dynamics 365 for Team Members

Silverbear

Team Members subscription is a named user subscription for users who are not tied to a particular function who require basic Dynamics 365 functionality. This license includes read access and limited write access. Extremely suitable for use with solution such as Silverbear Membership.

VoxivoCX - cloud contact centre

Foehn

VoxivoCX is a cloud Contact Centre platform, providing a fully feature voice only contact centre platform optimised for supervisors, agents and customers including browser based agent portal, supervisor tools, performance reporting, wallboards and integrations capability. VoxivoCX comes with a full suite of telecommunication, implementation and support services from Foehn.

Dynamics 365 for Sales Device SL

Civica UK Limited

Multiple users can access the Dynamics 365 for Sales application through shared device login. The use rights are equal to the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device. Please note there is no Dynamics 365 Enterprise Plan 1 device license.

Hosted PBX Solution

UK IT Networks Limited

Virtual Office unified communications PBX platform comes with company wide private chat, presence detection, softphones, web conferencing, optional video and Apple and Android mobile apps to improve collaboration on any device, anywhere.

Microsoft Dynamics 365 for Field Service

Bytes Software Services

Microsoft Dynamics 365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders to deliver business process driven, best in class field service management. https://www.microsoft.com/en-gb/dynamics365/field-service bsscloud

DXC Technology ServiceNow Subscription Service for Health

CSC Computer Science Ltd part of the DXC Technologies Group

DXC Technology's ServiceNow for Health offers a portfolio of robust cloud-based applications that automate and manage enterprise services. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades.

Dynamics 365 Plan

Phoenix Software Ltd

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

Case Management and Customer Service with Dynamics365

Brightwire

Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and relationship management, complaints handling, legal matter management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.

Dynamics 365 for Field Service

Redspire Ltd

Microsoft Dynamics365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics365 case management capabilities and field service work orders to deliver business process driven, best in class field-service management. Capabilities include work order management, schedule, dispatch, routing capabilities, repairs&returns management, inventory management.

Dynamics 365 Customer Engagement Plan Business Application Additional Storage Add-On

Phoenix Software Ltd

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

RPA Data de-duplication Robot

T-Impact Limited

Automatically merge duplicate records from your IT systems. Our data de-duplication Robot automates your IT system’s duplicate record checking. The Robot compares duplicate records, based on your business rules, and merges the records or marks them as not duplicate.

Becketts Cloud Voice, Contact Centre and Collaboration

Beckett Telecom

The Unify Cloud Voice, Contact Centre and Collaboration service is available at either ISO 27001 or Official security levels. Provides a secure high availability IP communication service from any location with a suitable data connection. Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX and Contact Centres.

Cirrus Wallboard License

Cirrus

The Cirrus Wallboard License will provide you with dashboards to give you instant contact centre performance metrics in the form of real-time information to aid in measuring call centre performance. You simply need a web browser to access service.

Dynamics 365 for Customer Engagement

Redspire Ltd

Microsoft Dynamics 365 for Customer Service is the recommended choice for your customer support teams. It provides users with access to core customer service capabilities including case management, Interactive_Service_Hub, Unified_Service_Desk, SLAs and Entitlements. Each Dynamics 365 Customer_Service_User SL includes rights to Microsoft_Social_Engagement, Voice_of_the_Customer, Mobile_ Offline_Sync, Gamification and Microsoft PowerApps. www.microsoft.com/en-gb/dynamics365/customer-service

AnyCal - Intelligent Booking App

Sandyx

AnyCAL is an intelligent appointment booking application that allows you to link locations, human resources and clients to a highly functional and flexible calendar system. Capable of managing complex booking and scheduling requirements; AnyCAL will turn your diary into a powerful resource management solution.

SmartAgent Automate - Chatbot

Mission Labs Limited

SmartAgent Automate will transform your customer care and sales teams with multi-channel and multilingual, asynchronous chat which seamlessly switches between integrated bot and agent, depending on the context. Completely deflect high volume, low value contacts via our automated chatbot, leaving your agents free to focus on serving high value contacts.

Bold | Bold360

LogMeIn

Bold360 agent is a customer engagement solution that enable organizations to directly engage with and provide assistance to end-users via a variety of digital channels through a set of features which may include live agent or automated interactions. Bold360ai is a customer engagement solution that includes artificial intelligence-based self-service capabilities,

Dynamics 365 Non-Production Instance Add-On

Silverbear

The Production Instance Add-On is well suited for multi-instance deployments. Dynamics 365 Plan subscription users can access the default Dynamics 365 Plan instance included within subscription, and every Dynamics 365 Plan additional instance associated with the same tenant.

Dynamics 365 for Marketing

Silverbear

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations.

FLEX AI Website Brand Bot

ICS.AI LTD

The FLEX AI Website Brand Bot uses AI technology and self service to increase website engagement and 24/7.

FLEX AI Employee services Bot

Phoenix Software Ltd

The FLEX AI Police Bot uses AI technology and self-service to increase employee engagement 24/7 while reducing service delivery costs.

Dynamics 365 Membership Management - CoreGov

Core

Core has configured Microsoft Dynamics 365 specifically for use by membership organisations, to accelerate CRM project delivery based on the best practice we have learned from working from membership organisations for the best part of a decade. The result is the familiar Microsoft interface centred around the member journey.

Dynamics 365 Housing Association Management - CoreGov

Core

A Dynamics 365 based solution to help social housing organisations better deliver targeted services to residents through process automation, call centre integration, case management, customisable reporting and much more. Consolidating data, drawing insights and expediting cases results in greater resident satisfaction and increased efficiency.

Microsoft Dynamics 365 for Operations Device SL

Bytes Software Services

Dynamics 365 for Operations device license multiple users can access through a device to operate a point of sale device, shop floor device, warehouse device or store manager device. bsscloud

Futr. Build (Conversation-as-a-Service)

Futr AI Limited

Subscribe to our vender agnostic conversation-as-a-service API, with endpoints for common use cases across the public sector. Whether its our natural language processing, translation or GDPR service, use the same serverless endpoints we use to power Futr’s conversation-as-a-service platform.

Surveys - Including Friends and Family (FFT) /User Experience/HR/Ad-Hoc Surveys

ERS Connect

Blended multi-channel surveys, Cost-effective routing, answer-based-response. SMS/Web/Email/Hyperlink/IVR/IVM/Agent/Paper/Postcard/Portal Maximum response rates through escalation channels Friends-and-Family-Testing (FFT) Staff surveys, user testing, employee engagement, post discharge, A&E, Unify report, sentiment analysis Supports Accessible-Information-Standards and digitisation of communications. See our other services for: Cloud-based, digital patient engagement

Dynamics 365 for Customer Service

Phoenix Software Ltd

Microsoft Dynamics 365 for Customer Service provides access to Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality. Each license includes rights to Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/customer-service

Microsoft Dynamics 365 for CRM - for Public Sector

Hitachi Solutions

This service provides an accelerator to implement Microsoft's Dynamics 365 Customer Service and Sales modules for the Public Sector including basic Case Management. This provides a mobile, 360 view of customers and can be optionally integrated to other Systems. The service is fully defined in the specification available on request.

Intrado Cloud Contact Pro

Intrado Solutions Ltd

Intrado Cloud Contact Pro is a cloud hosted, multichannel contact platform designed to boost productivity, increase contact rates and build customer relationships. With more than 400 features, our service has the ability to deliver diverse call flows for customer acquisition, service, retention and collections, with workflow management tools and forecasting.

Gamma's Resilient Cloud Inbound Service

Gamma

Gamma's Inbound delivers ‘inbound’ calls from an advertised number of choice (01/02/03/08 - including existing numbers) forwarded to a destination telephone number of choice, regardless of location or device. The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR.

Dynamics 365 Additional Portals and Page Views

Insight

The default Portal provided with Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000.

Open Source Alfresco Content Management System (CMS)

Leicestershire Health Informatics Service

LHIS offers the Alfresco Enterprise Document and Records Management as a cloud hosted service. Alfresco is the market leading Enterprise Content Management platform, as of 2014 more than 1,300 organisations in 180 countries use Alfresco daily. Customers choose to use alfresco out-of-the-box or configure it to meet their specific requirements.

Dynamics 365 for Marketing

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Dynamics 365 Plan with Silverbear Membership SAL

Silverbear

A Silverbear Membership SAL with an embedded Dynamics 365 Plan, which includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

Service Management Automation (SMA-X) - from Micro Focus

MICRO FOCUS SOFTWARE UK LTD

Service Management Automation is an analytics-driven service management solution for managing the entire service portfolio and lifecycle within and beyond IT. Based on a unified platform, it accelerates agent productivity, reduces ticket volumes and increases user adoption and satisfaction.

Chatbot

Hopstay

Hopstay provides a chatbot solution to optimise customer support for local governments & councils. We automate responses to frequently asked questions & allow citizens to access key services through messaging & voice platforms. This improves accessibility & makes customer support more efficient.

Microsoft Dynamics 365 Additional Portals and Page Views

Bytes Software Services

Default Portal provided with Dynamics 365 Plan 1 application subscriptions maybe extended by purchasing licenses for additional portals, for a non-production portal, or additional production portals. Customers may also extend the default 1Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000. bsscloud

RightAnswers

Upland Software

RightAnswers is a cloud-based knowledge management software and web self-service solutions provider for customer service and IT support. We combine software, knowledge, knowledge automation and services specifically designed to help enterprise organizations manage and share knowledge, resulting in a more efficient way to deliver knowledge throughout your enterprise.

Dynamics 365 Enterprise Plan 1

Bechtle direct Ltd.

Plan subscriptions are new with Dynamics 365. A Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365. Includes Dynamics 365 for Sales, for Field Service, for Customer Service, for Project Service Automation, and full PowerApps P2

Microsoft Dynamics 365 for CRM - for Local Government

Hitachi Solutions

This service provides an accelerator to implement Microsoft's Dynamics 365 Customer Service and Sales modules for Local Government including basic Case Management. This provides a mobile, 360 view of customers and can be optionally integrated to other Systems. The service is fully defined in the specification available on request.

Workforce Management (WFM) & Optimisation (WFO)Employee Engagement, Value Realisation Services (VRS)

NICE SYSTEMS UK LIMITED

NICE WFM/EEM addresses all WFM needs: accuracy, simplicity, reliability, visibility, engagement. NICE WFM includes forecasting, planning, scheduling, daily management and communication, transforming operational efficiency while engaging employees across the entire operation. Value Realization Services leverages the full depth of NICE functionality, helping organisations drive business impact, the faster, the better.

Silverbear Membership Essentials Server

Silverbear

Essentials Server provides core platform componentry designed to meet the current and evolving needs of membership organisations who are looking for an integrated system that will unify their data, deliver operational efficiencies through workflow and automation.

Geomant Contact Expert

Geomant

Geomant's Hosted Contact Expert is a fully featured cloud contact center application created specifically for Microsoft Skype for Business Online users that require advanced contact center functionality including; Custom IVR, Skills-based Agent routing of Voice, Chat, and Email, Agent Scripting, Callback, and Supervisor functions.

Dynamics 365 for Marketing

Civica UK Limited

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarily aimed at B2B and low volume B2C organisations.

E-Surveys and Feedback

Leicestershire Health Informatics Service

On line responsive mobile friendly real time surveys for data collection, feedback forms; suitable for service users, patient and staff, such as Friends and Family Test, Patient Experience; Equality and Diversity Monitoring, Service and Customer Satisfaction, Organisational Performance, for Continuous Improvement and Quality, Internet and Intranet / Secure Encrypted Forms

Microsoft Dynamics 365 Correspondence Management

Ceox

Ceox's Microsoft Dynamics 365 Correspondence Management enables Public Sector organisations to manage correspondence and Freedom of Information requests with services to customise and configure Dynamics 365. Ceox Correspondence Management supports: FOI Requests, Inter-Ministerial (IM) Correspondence, Complaints, GDPR Requests, Environmental Information Regulation (EIR) Correspondence, Parliamentary Questions PQs, Subject Access Requests (SAR)

Dynamics 365 for Operations

Insight

Microsoft Dynamics 365 for Operations, brings together a complete set of adaptable enterprise resource planning functionality that include, financials, human resources, demand planning, procurement, supply chain, manufacturing and distribution that are combined with business intelligence, infrastructure, compute and database services in a single solution. https://www.microsoft.com/en-gb/dynamics365/operations

Dynamics 365 Customer Engagement Plan Business Application Additional Storage Add-On

Civica UK Limited

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

A AI Artificial Intelligence & Machine Learning Cloud software solutions

AI Cloud Services

At AI Services we specialize in artificial intelligence and machine learning technologies. Our solutions include advance image and video analysis and recognition solutions. These can meet a range of business use cases which we work with customers to develop. e.g. CCTV image analysis and alerting of suspicious behaviour and individuals.

Arrow Cloud Telephony and Unified Communications Solution

Arrow Business Communications Limited

A secure cloud based telephony service utilising Mitel PBX software and handsets. Customers can add Contact Centre functionality, Compliant call recording, Call Analytics, Remote workers, mobile and soft clients and collaboration tools. The service is managed, monitored around the clock and customers are provided with a self service administration portal.

ServiceNow

TESM

ServiceNow offers a portfolio of robust cloud-based applications that automate and manage enterprise services. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades. ITSM, HRSD, ITOM, SecOps, CSM and more.

Dynamics 365 Plan

Redspire Ltd

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

Contact Centre

Worldline

Worldline’s Cloud Omnichannel Contact Centre Platform provides customers with a personalised, frictionless, continuous experience regardless of channel (inc. Social Media), location or touchpoints; designed to harness both Artificial Intelligence (AI), Robotic Process Automation (RPA). Our Contact Self-service utilises IVR, Speech Recognition, Chatbots within a secure environment and full Audit trail.

Microsoft Office ProPlus

BIST Group

Office 365 ProPlus delivers both device and web Office applications. plus access to cloud file-storage and sharing. Business email and Skype/Teams not included. ideal for organisations that do not require cloud email but manage remote virtual desktops.

BMC Helix Digital Workplace Advanced

Fusion Business Solutions

BMC Helix Digital Workplace provides intuitive and intelligent consumer-like experiences. It delivers simple, context-aware interfaces that provide engaging experiences to support employees. Helix Digital Workplace offers omni-channel engagement extending beyond traditional service channels with chatbots and virtual agents. Fusion GBS is a Platinum Partner of BMC, reselling Digital Workplace.

Legacy CRM upgrade and cloud migration to Microsoft Dynamics 365 (CRM)

Incremental Group

Incremental provides services to prepare you for an upgrade to Dynamics 365 (CRM) or migration from an on-premise legacy CRM to the cloud. Operating a legacy CRM brings with it several risks to your organisation. Migrate your business from a legacy, dated CRM to Microsoft Dynamics 365 for Customer Engagement.

Remedyforce/Salesforce - IT Service Management Cloud Software Solution

AiM Ltd

BMC's Remedyforce is a modern ITIL aligned IT Service Management software tool. Developed through a joint venture with Salesforce hosted on the famous Force.com platform – the world’s most stable on-demand cloud platform. AiM understands an organisation's needs and configures and deploys the tool to fully meet functional requirements.

Microsoft Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Bytes Software Services

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints. bsscloud

XMA Salesforce Service Cloud

XMA Limited

Salesforce Service Cloud is a digital toolkit for Customer Relationship Management for Cases, Complaints, Contacts Centres or Back Office teams and processes. Capabilities include CRM, workflow, APIs into legacy applications, social and mobile collaboration; including the ability to assign tasks, send alerts and increase 1st contact resolution

Yay.com - VoIP Telephony Phone System

Yay.com

Yay.com is a leading provider of innovative cloud-based VoIP phone systems and state-of-the-art telephony for businesses of all sizes. Our comprehensive, feature-rich 'Cloud PBX' is highly customisable and easy-to-manage. It is the ideal cost-effective solution when looking to update existing business phone systems, enhance productivity or simply seeking unrivalled service.

Unified Comms Managed Service

Cisilion Limited

Cisilion provide customers with a range of services including cloud consultancy, professional services and ongoing support or managed services. Whether it's working with cloud, hybrid cloud or private cloud deployments, Microtech can provide the expertise to design, implement, migrate and support your cloud solutions.

Dynamics 365 for Marketing

Phoenix Software Ltd

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations.

XMA Salesforce - Lightning Service Cloud

XMA Limited

Salesforce Service Cloud is a digital toolkit for Customer Relationship Management for Cases, Complaints, Contacts Centres or Back Office teams and processes. Capabilities include CRM, workflow, APIs into legacy applications, social and mobile collaboration; including the ability to assign tasks, send alerts and increase 1st contact resolution

XMA Einstein Analytics Cloud from Salesforce

XMA Limited

XMA and Salesforce offer Einstein Analytics - a self-service application that enables you to make sense of large amounts of data; Salesforce data and other core systems data sources. You can explore your data to discover new, unexpected insights. Visualisations showing how your business is doing, continually monitoring key metrics.

One Digital Enterprise

Capita Business Services Limited

One Digital Enterprise is an end-to-end digital platform, enabling organisations to deliver exceptional customer service. One Digital Enterprise incorporates the One Digital Portal and One Digital Forms and Contact Manager services. These individual components are both available via G-Cloud.

Interactive Voice Response

Temple Interactive Media

Automated telephone call handling and IVR (Interactive Voice Response). Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.

Microsoft Social Engagement Additional Posts Add-On

Civica UK Limited

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

Wipro HOLMES - Avaamo Chatbot Platform

WIPRO HOLDINGS (UK) LIMITED

Avaamo BOT builder platform to build chatbots and virtual assistants for all uses. The BOT studio is a user-friendly platform that needs no technical expertise to use and can be used to build chatbots once and test and deploy across many channels. These can also be linked to backend systems.

4net Hosted Contact Centre

4net Technologies Ltd

4net offers omni-channel contact centre services from world leading application providers. Our services can be delivered via a number of hosting options, private, public and hybrid cloud. Services include customer analytics, skills-based routing, enhanced IVR, preview campaign dialler, dashboards, customisable wallboards, quality monitoring, multi-level permissions, call recording and open APIs.

Robotic Process Automation (RPA)

Human+

Human+ provides multi-vendor robotic process automation (RPA) (including Thoughtonomy, Blue Prism, UiPath). The software emulates how humans use existing applications and systems to automate a wide range of operational and business processes. Deployed rapidly and non-disruptively, it requires no replacement of systems, deployment of agents, software development or system integration.

Engagement Management Professional (Public Cloud)

4 Roads Ltd

This solution enables public sector organisations achieve their customer engagement and digital transformation goals. Key aspects include a customer portal, case management, knowledge management, enterprise search, analytics, end-to-end process automation, CRM and social/email support. Delivered as a cost-effective public cloud solution, each tenant's data/services are securely maintained and individually configured.

Micro Focus Service Management Automation X SMAX

Soitron UK Limited

SMAX offers unparalleled IT Service Management Experience via chatbot-powered virtual agent, mobile application, integrated social networking, smart ticketing with optical character recognition and smart email. SMAX is the industry’s first container-based, multi-tenant platform. Maintaining full data sovereignty, the security, data privacy and compliance of client information assets is ensured.

Dynamics 365 Unified Operations Plan

Civica UK Limited

Dynamics 365 for Unified Operations Plan includes full read, edit and approval access across the entire ERP solution plus Microsoft PowerApps capabilities. Dynamics 365 for Finance and Operations Plan includes flexibility to use Dynamics 365 for Talent, Dynamics 365 for Retail, and full PowerApps P2.

FLEX AI Customer Services Bot

ICS.AI LTD

The FLEX AI Customer Services Bot uses AI technology and self-service to increase customer retention 24/7 while reducing service delivery costs.

OPX Back Office Workforce Optimisation

Business Systems (UK) Ltd

Back Office Workforce Optimisation solutions from Business Systems provide the ability to seamlessly manage resources (humans and robotic) and processes regardless of location, allowing an organisation to dramatically improve business performance in the back office. We offer consultancy, implementation and support services to deliver best fit Back Office Optimisation solutions.

Dynamics 365 for Team Members

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Dynamics 365 for Sales Device SL

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

RingCentral Contact Centre

RingCentral

RingCentral Contact Centre is a cloud based omnichannel contact centre solution that helps organisations deliver fast and personalised customer service as well as accelerate sales.

Dynamics 365 for Sales

Phoenix Software Ltd

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

SmartAgent Assist - agent desktop

Mission Labs Limited

Our powerful SmartAgent Assist app has been designed with your agents in mind. Consolidate all of your communication channels into a single interface, with all your contact and customer information integrated and displayed. Your agents focus on providing answers rather than figuring out why and who they’re talking to.

Microsoft Dynamics 365 Online Portal for Cloud self service

Incremental Group

Incremental Group offers the build and implementation of Microsoft Dynamics 365 Online Portals and bespoke cloud developments. These services are designed to maximise business benefit and Return on Investment through the implementation of cloud web portals to engage self service citizens, suppliers, employees and members online.

Discourse

Daden Limited

Discourse is a conversational AI/chatbot development platform optimised for employee support. It is designed so that authors can focus on content management rather than natural language understanding, and uses database and flow-chart type tools to rapidly author content. Full analytics are provided, and an API supports any UI.

Dynamics 365 Plan

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Silverbear

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints.

Dynanmics 365 Production Instance Add-On

Insight

For multi-instance deployments such as departmental applications configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access Dynamics365 P1 Business Applications instance included in the subscription, and every Dynamics365 Plan1 Business Application additional instance associated with the same tenant, shared across the Plan1 Business Applications.

Azdio Limited Cloud Software CRM Services

Azdio Limited

Azdio Limited provides a full suite of Cloud Software CRM Services, including scoping, UI, data import/export, application analytics/scaling, in-transit/operational/staff security/asset protection, availability/resilience, identity/authentication support in a secure/certified and documented way, training/demonstrations as required, and ongoing support of products it builds along with its partners'/other selected products.

Firmstep MyServices

GRANICUS-FIRMSTEP LIMITED

MyServices' are a catalogue of 100+ managed online services ready to be enabled. Designed to be easy to adopt, centrally managed, and can be configured to meet local requirements, including integrations. MyServices Premium are comprehensive end to end applications which work in the same way.

HISpas - Patient Arrival System

Leicestershire Health Informatics Service

The HISpas touchscreen will allow the patient to automatically check-in for their appointment quickly and efficiently. The screen can be wall mounted or free standing and integrates with your SystmOne clinical system. HISpas also offers inbuilt Friends and Family Test and Patient Survey capture.

Robotic Process Automation (RPA)

Avenir Business Solutions Ltd

Avenir Digital help enterprises acquire or extend automation capabilities. Enterprises can leverage our RPA services to discover, design, trial, and implement automation in processes that involve high-volume and repetitive interactions between people and technology.

Social Engagement Additional Posts Add-On

Silverbear

The Additional Posts Add-On provides additional capacity to a Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. Unused posts expire at the end of each month.

GoodSAM Pro

GoodSAM Limited

GoodSAM Pro (www.goodsamapp.org) is a Web/Smartphone Application based personnel management, tracking, communications and dispatch system e.g. for emergency services, co-responders/CFRs. The Responder application enables streaming of scene video and real time staff/resource mapping. The system has major incident / joint-command capabilities and applications in elderly care / long-term care management.

GCC Microsoft Dynamics 365 Customer Engagement SaaS services

GCC innova Ltd

Service is to provide Microsoft Dynamics 365 Customer Engagement SaaS services along with associated services

BMC Helix Cognitive Automation

Fusion Business Solutions

BMC Helix Cognitive Automation utilises artificial intelligence and machine learning engine from industry leading vendors. These cloud capabilities radically improve service management experience and efficiency. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix Cognitive Automation.

IBM Watson AI Platform

IBM United Kingdom Ltd

Transform your business, enhance competitive advantage, and disrupt your industry by unlocking the potential within unstructured data. From gaining insights from text to automating interactions and analyzing images and video, tap into the power of Watson APIs to build your cognitive apps.