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433 results found

433 results found in Cloud software in the category Virtual agents

  • Appointment Booking_Local Government

    ACF Technologies (UK) Limited

    ACF offer market-leading appointment booking solutions which combine the following components: Omni-channel booking via booking webpage, via phone, in-person, app etc. Automated notifications and reminders, internal easy-to-use web user interface, numerous check-in options, skills /needs matching, multi-language, pre-appointment online data / document collection, calendar synchronisation, room booking, surveying and more.

  • Civica Chatbot Frequently Asked Questions (FAQ) Service (Standard)

    Civica UK Limited

    Rapid deployment of Microsoft QnA Maker making complex frequently asked questions (FAQ) documentation readily accessible for up to 100 concurrent Chatbot users over web, social and voice channels. Includes advice to curate content sources and use of conversational AI to maximise value from Microsoft Bot Framework and Azure App Services.

  • Connected Bank as a Service - Microsoft Dynamics 365 for Banking

    EntServ UK Ltd part of the DXC Technologies Group

    DXC's leading Banking service offers a complete end to end solution for any channel, product or department - applicable to retail and commercial banking. The service can be deployed independently of legacy IT and existing programmes.

  • UiPath Intelligent Automation (RPA)

    FOUNDRY4 CONSULTING LTD

    UiPath's Robotic Process Automation (RPA) platform allows government (local, central and agencies)to rapidly automate much of the manual, repetitive, processes without changing the underlying technologies or the processes. The software robots mimic human work to deliver enhanced quality, better governance, greater efficiencies, managed costs and a better client experience.

  • Stellaris Managed MDT Video

    Cinos

    MDT Video Conferencing service from Stellaris leverages best-of-breed Cisco TelePresence to deliver video as a service (VaaS) into NHS MDT meetings. A fully managed video service available via HSCN, N3 or the Internet. Includes centralised scheduling, multi-party conferencing, MS Teams integration, and in-room A/V connection to PACS, Microscope etc.

  • FLEX AI Smart Houses

    ICS.AI LTD

    FLEX Smart Houses transform the way ‘care’ is delivered, by creating an experience-centered approach for older adults around ‘assisted living and loneliness’. Create AI led smart home services, accessing comprehensive knowledge about individual wellbeing by combining all  sensory, wearables and activity data into an expanded machine learning capability.

  • Engage Hub Cloud Solution

    Brainstorm Mobile Solutions Limited

    Engage Hub is a real-time journey orchestration and cross-channel communications platform delivering improved CX and operational efficiencies. Engage Hubs dedicated Agile team offers rapid journey automation and hands-on journey mapping for enterprise companies. Use cases include digital process automation, call centre optimisation, and multichannel communications.

  • Unified Communications as a Service (UCaaS)

    Cinos

    Unified Communications as a Service (UCaaS) by Stellaris leverages best-of-breed Cisco communications. Provides unified voice and video communications, multi-channel/omni-channel contact centre, voice/video/content conferencing, instant messaging/presence and voicemail to users in any location. With public or private cloud options, Stellaris delivers the organisational agility you need to drive true transformation.

  • Hosted PBX Solution

    UK IT Networks Limited

    Virtual Office unified communications PBX platform comes with company wide private chat, presence detection, softphones, web conferencing, optional video and Apple and Android mobile apps to improve collaboration on any device, anywhere.

  • Customer Communication Management

    Espire Infolabs Ltd

    Espire offers a comprehensive suite of Customer Communication Management services to enable inbound & outbound communication recipients using various channels like Print & dispatch, email, SMS, messengers ( WhatsApp, Facebook etc), available on Cloud as PaaS and onPrem.

  • RPA Prebuilt solution - Direct debit processing

    T-Impact Limited

    Processing direct debits, eliminating duplications Calculates and manages pro-rata'd periods and updating existing Finance IT Systems. A highly manual process that is easily and quickly automated with this service.

  • Microsoft Dynamics 365 Customer Service Package

    Incremental Group

    Incremental’s Microsoft Customer Service Package is a complete delivery approach delivering all the core functionality needed to optimise the customer service function. Covering call centre, managing queries, operational actions, complaints and case management, Microsoft Dynamics 365 Customer Service streamlines data and provides unified technology to deliver seamless, personalised customer experiences.

  • Cloud Robotic Process Automation

    Tocalabs Ltd.

    The Tocalabs Enterprise Automation Platform is enabling businesses in their digital transformation, improving operational efficiency and allowing them far greater agility than ever before. Toca provides rapid integration, is hyper scalable and is no-code. Toca’s core server builds workflows, automation scripts, schedules and manages pipelines, controls and maintains bot infrastructure.

  • OPTO4Contact - Contact Centre Solution

    SCB Global Ltd

    OPTO4Contact delivers intelligent Omni-Channel contact centre features both natively within Microsoft Teams or outside of it. OPTO4Contact seamlessly incorporates all communication channels including voice, mail, chat, text message, social media and video into one consistent contact experience, empowering agents by creating a holistic journey of communication for each customer.

  • Silverbear Self-Service / API Services Library

    Silverbear

    To provide members with 'Self-Service', Silverbear has developed a Self-Service Portal and an API / Web Services library that provides web integration from the Silverbear solution to our portal and / or membership organisation website.

  • UST SmartOps™

    UST Global Pvt Ltd

    UST SmartOps™ is an Intelligent Process Automation Platform that holistically learns and re-imagines your business processes while digitizing and compressing manual workflows. This empowers employees to focus on opportunities with the highest business impact. Combines AI, RPA & cognitive automation to streamline business operations, reducing costs, improving efficiency and profitability.

  • RPA Prebuilt solution - Enhance single customer view

    T-Impact Limited

    Creating a Robot, acting as a 'central filing clerk', this service gathers documents creating a single view of your customer, responds to service requests and alerts relevant officers. Employees can tap into data and make smarter decisions, enhancing the customer experience.

  • Microsoft Dynamics 365 Tribunal & Appeals Management

    Ceox

    Ceox’s Tribunal & Appeals Management solution offers a modular Case Management solution built upon Microsoft Dynamics 365 with innovative features that enable organisations to administer hearings, tribunals, courts and appeals effectively and efficiently. The service gives organisations a platform to streamline processes, improve customer service and increase productivity.

  • Microsoft Dynamics 365

    Ceox

    Ceox’s Microsoft Dynamics 365 enables Public Sector Organisations to transform their back-office operations and deliver services digitally. Based upon MS Dynamics 365 with options to provide services digitally using a portal means it’s an ideal, flexible cloud-based platform for digital transformation. Deliver better satisfaction and reduced costs by improving efficiencies.

  • Dynamics 365 for Customer Engagement

    Redspire Ltd

    Microsoft Dynamics 365 for Customer Service is the recommended choice for your customer support teams. It provides users with access to core customer service capabilities including case management, Interactive_Service_Hub, Unified_Service_Desk, SLAs and Entitlements. Each Dynamics 365 Customer_Service_User SL includes rights to Microsoft_Social_Engagement, Voice_of_the_Customer, Mobile_ Offline_Sync, Gamification and Microsoft PowerApps. www.microsoft.com/en-gb/dynamics365/customer-service

  • Microsoft Power Virtual Agents

    COLWYN TECHNOLOGIES LIMITED

    Empower business users by providing an easy to use solution to create and manage virtual agents/bots without having to write code. Power Virtual Agents leverages the flexibility/scalability of the Power platform with the power of AI to provide an extensible and customisable solution suitable for any customer service scenario.

  • WL Contact

    Worldline

    Worldline’s Cloud Omnichannel Contact Centre Platform provides customers with a personalised, frictionless, continuous experience regardless of channel, agent, location or touchpoints; designed to harness Artificial Intelligence (AI) to deliver the best CX at the lowest cost. Our Contact Self-service utilises IVR, Speech Recognition, Chatbots with a full Audit trail.

  • HGS Automated Digital Workforce; Amazon-Lex Chatbot, Intelligent and Cognitive Automation

    HGS UK

    Our certified automation experts support and deliver tailored HGS Automated Digital Workforce Software for Artificial Intelligence (AI), Machine Learning (ML), cognitive automation, RPA; interaction automation (Chatbot), OCR/ICR across all industry leading platforms. HGS is a trusted UK Government Tier 1 supplier with 100+ automated solutions ensuring reliability, security and compliance.

  • HISboard - Multifunctional Display Screen

    Leicestershire Health Informatics Service

    Notify patients that their appointment is due via an audio/visual alert from the display screen. HISboard can also be used to display essential health information and advice. Can be integrated with Systmone, and will update the clinical system in real time once the patient is called for their appointment.

  • Microsoft Teams Contact Centre

    UCcert Limited

    Uccert provides the quick, simple low cost-solution for contact centre including wall boards, reporting, outgoing voice calling and incoming call management so that call centre staff can make calls to and receive calls from people inside and outside of the organisation.

  • FLEX AI Medical Assistant

    Phoenix Software Ltd

    The FLEX AI Medical Assistant is an artificial intelligence assistant designed to support medical staff in self-serving hospital services 24/7. Junior medical staff spend more time on clerical work than practising medicine and many of the tasks can be repettive and prime for automation.

  • DXC Technology ServiceNow Subscription Service

    EntServ UK Ltd part of the DXC Technologies Group

    ServiceNow offers a portfolio of robust cloud-based applications that automate and manage enterprise services. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades. ITSM, HRSD, ITOM, SecOps, CSM and more.

  • Bold | Bold360

    LogMeIn

    Bold360 are digital engagement solutions that enable organizations to directly engage with and provide assistance to end users via a variety of digital channels through a set of features which may include live agent or automated interactions. This includes: - Bold360 Service - Bold360 Advise - Bold360 Helpdesk

  • Microsoft Power Apps Staff Engagement App

    Ceox

    Ceox’s Microsoft Power Apps Staff Engagement App provides a mobile centric platform perfect for events, crises and general staff wellbeing. Based upon Microsoft’s Low-Code Application Platform (LCAP), Power Apps, Ceox’s Staff Engagement App allows 2-way communication with teams, departments and stakeholders across the whole organisation leading to an engaged workforce.

  • Zendesk Marketplace via Netpremacy

    Netpremacy Limited

    The Zendesk Marketplace is a one stop shop to find applications and integrations to increase agent productivity and workflows. In the Marketplace, You'll find apps and integrations to enhance analytics and reporting, time tracking, agent productivity. Netpremacy is an official Zendesk partner guaranteeing the best results for your Zendesk deployment.