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425 results found

425 results found in Cloud software in the category Telephony (including VOIP and SIP connectivity)

  • Puzzel Contact Centre

    Puzzel Ltd

    Puzzel Omni-channel Cloud Contact Centre solution offers Voice, Email, SMS, Web-chat and Social media channels, integrated in a single, compelling, UI. Puzzel also offers Workforce Optimisation (QM, WFM, PM), Speech Analytics, Payment, Chatbots, Knowledgebases and full integration to CRM systems via a comprehensive API.

  • Hosted 3020 LifeX: Dispatch and First Contact Solution for Critical Control Rooms

    Frequentis AG

    The on- or off premise hosted 3020LifeX solution provides a full web-based call centre solution including ACD, IVR, recording, and integration with Airwave and ESN (when available). Together with a host of other features tailored to safety critical control rooms it provides a reliable solution to base your operations on.

  • Dialogue Management & Contact Centre - Anywhere 365 from MeetingZone

    MeetingZone Ltd

    We partner with Workstream People, providing native integration to the Microsoft collaboration suite. This solution offers unrivalled interoperability and ease of use. All your user needs is a Skype for Business client (no superfluous applications required). Unique purchase model means no per user per month cost - simply site licences.

  • storm® VIEW™

    Content Guru Ltd (Redwood Technologies)

    storm® VIEW™ is a powerful management information reporting package that provides access to a range of sophisticated statistical analysis tools. VIEW delivers flexible and fully customisable real-time and historical reports and can integrate with any source of data, converging reporting across every element of your service into a single dashboard.

  • storm® CONTACT™

    Redwood Technologies Ltd

    storm® CONTACT™ is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, delivering iACD® (intelligent Automated Contact Distribution) for any size of organisation. This connects people and devices to the best automated or live resources, however, wherever, whenever and in whatever quantity they interact.

  • PureEngage Cloud

    Genesys Europe B.V.

    The Genesys PureEngage Cloud Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

  • storm® UC

    Content Guru Ltd (Redwood Technologies)

    storm® UC provides a unified telephony estate in the cloud, flexing with the requirements of your business and adding and removing licenses as required. Workers on the road or at home can use the same number wherever they are and the service can be managed from any location.

  • VoxivoCX - cloud contact centre

    Foehn

    VoxivoCX is a cloud Contact Centre platform, providing a fully feature voice only contact centre platform optimised for supervisors, agents and customers including browser based agent portal, supervisor tools, performance reporting, wallboards and integrations capability. VoxivoCX comes with a full suite of telecommunication, implementation and support services from Foehn.

  • Google Voice

    Cloud Technology Solutions Ltd

    Stay connected, organized, and on task with an easy-to-use phone solution that fits organisations of any size. Google Voice makes work calls less work. Make and receive phone calls using a work number on any device, anywhere. Start communicating more effectively. Modern, cloud based Unified Communications.

  • CenturyLink Ready Access Audio Conferencing Service

    CenturyLink Communications UK Limited

    The CenturyLink Ready-Access audio conferencing service is a global, reservation-less solution. Designed to function as a standalone service or fully integrated within unified communications applications, Ready-Access’ high-quality audio and robust feature set is enabled by a dynamic call routing architecture that’s tightly integrated with the CenturyLink network.

  • Hosted PBX Solution

    UK IT Networks Limited

    Virtual Office unified communications PBX platform comes with company wide private chat, presence detection, softphones, web conferencing, optional video and Apple and Android mobile apps to improve collaboration on any device, anywhere.

  • Microsoft Office 365

    Synergi Software Limited

    Office 365 provides industry leading productivity and collaboration tools for Office based and remote workers. Delivering the power of cloud productivity to organisations of all sizes and combining familiar Microsoft Office desktop suite with cloud-based versions of next-generation communications and collaboration services, including Office, Exchange, SharePoint, and Skype for Business.

  • INVO HOSTED

    INVO SOLUTIONS LIMITED

    INVO HOSTED PBX The hosted IPBX provides modern, flexible communications with a wide choice of business applications for office, home and mobile users. A state of the art web interface allows real time access and moves and changes as well as adding new services.

  • Cloud Direct Skype for Business as a Service

    On Direct Business Services Limited

    Hosted cloud-based Microsoft Skype for Business is an enterprise–ready unified communications platform that connects people everywhere as part of their everyday productivity experience, providing a consistent, single client experience for presence, instant messaging, voice, HD video and meetings. We can add further features at a charge such as call recording.

  • storm® MATRIX™

    Content Guru Ltd (Redwood Technologies)

    storm® MATRIX™ is a flexible, cloud-hosted, real-time system for teleconferencing and contact management, supporting tens of thousands of concurrent callers. Customers can self-serve via the phone or the web, or operators can manage multiple conferences through an intuitive desktop interface with participants automatically sent sign-in details by email or SMS.

  • Professional Audio, Web and Video Conference Calls from Babl (formerly) Speakserve)

    Speakserve Limited

    Babl (formerly Speakserve) is a premium Software-as-a-Service (SAAS) solution delivering high-quality audio, web, video conference calls & remote meetings for Government organisations. Our service is designed with robust security options, ease of use and affordability in mind. We offer highly competitive rates in the UK & internationally from 120+ countries.

  • Becketts Cloud Voice, Contact Centre and Collaboration

    Beckett Telecom

    The Unify Cloud Voice, Contact Centre and Collaboration service is available at either ISO 27001 or Official security levels. Provides a secure high availability IP communication service from any location with a suitable data connection. Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX and Contact Centres.

  • storm® RECORDER™

    Redwood Technologies Ltd

    storm® RECORDER™ provides a platform for converged recording of multi-channel of communications. Covering fixed line and mobile voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in compliance and quality control frameworks. The data produced can either be stored in the cloud or on a user’s own system.

  • Video as a Service

    Redcentric Solutions Limited

    The Redcentric video conferencing service is a hosted, fully managed state of the art solution which provides high quality video/voice conferencing and collaboration services. The service can be accessed via a range of endpoints from desktop PC's, laptops, mobile devices and room kits, for a fully immersive real time experience,

  • Office 365 Management Service

    Six Degrees Technology Group Limited

    Six Degrees Office 365 Management Service encompasses the entire Office 365 customer experience from licensing to initial discovery/readiness, solution design, migration, UAT, adoption to ongoing support, management and optimisation of Office 365. We ensure delivery of a secure, productive environment that allows for greatest control at device, application or data-level.

  • Cirrus Wallboard License

    Cirrus

    The Cirrus Wallboard License will provide you with dashboards to give you instant contact centre performance metrics in the form of real-time information to aid in measuring call centre performance. You simply need a web browser to access service.

  • Microsoft Teams Telephony with Direct Routing

    Qubic Group plc

    Qubic provides a Microsoft Teams telephony service that connects to the PSTN via our own direct routing with outstanding-value per minute billing. We can tightly integrate with phone systems including Mitel and provide extended features including contact centre, call logging, voice recording and UC.

  • Speech Analytics for Police

    Business Systems (UK) Ltd

    Speech Analytics solutions from Business Systems, to manage and analyse multi-channel interactions including audio, email and chat. With 30 years' Speech and Interaction Analytics experience, we offer full consultancy, project management, implementation and support services to deliver best fit Speech Analytics solutions to police forces.

  • Mitel Hosted IP Telephony, Unified Comms and Contact Centre

    Britannic Technologies

    Make your customer communications fast, simple and personal. Mitel solutions enable you to create omnichannel & personalised experiences, collaborative customer service across single or multi-site organisations and facilitates for a range of complimentary integrations that add even more value to your business. Each bespoke build is tailored to your business.

  • Cloud Voice SIP

    Virgin Media Business

    SIP Trunking is a hosted, IP based, voice service utilising the SIP standard. Customers can make calls, usually from an IP handset or desk-based client (soft phone), to the PSTN (Public Switched Telephone Network) and vice-versa. Unlike traditional services (ISDN) it enables voice and data consolidation within a single connection.

  • CardByPhone

    X-on

    CardByPhone removes credit and debit card data from being accessible within an organisation during phone transactions. PCI-DSS requirements which govern security when handling card data are taken out of scope. CardByPhone can be integrated with contact centre and order processing systems or as a complete hosted telephony environment.

  • SotaVOIP - Hosted Telephony

    Sota Solutions Ltd

    SotaVOIP – Hosted Telephony provides a highly resilient communication platform for installations of less than 150 handsets. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. See our Skype for Business solution for larger installations.

  • NICE inContact CXone Cloud Contact Centre Solutions for the Government by Business Systems

    Business Systems (UK) Ltd

    Cloud Contact Centre Solutions from Business Systems helps meet public expecations without breaking the budget, unifiying Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence. With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services for helping you deliver best possible service to citizens.

  • Wellola: Secure Patient Engagement & Communications Solutions

    Wellola

    Wellola’s patient portal software revolutionises the way hospitals & clinics care for & communicate with their patients, reducing costs/no shows. Patient self-scheduling for in-clinic & telecare appointments. Offer patients access to real-time care via video consultation, secure messaging, educational materials within your own branded app. Easy integration using FHIR/HL7 API

  • Audio Conferencing

    8x8 UK Limited

    HD Audio Conferencing service single click from 8x8's X Series (1-8), increases productivity, delivering a full collaborative solution via single web app, including conference calls with virtual online meetings; screen sharing; white-boarding; team meetings; video conferencing, Jitsi meeting experience (opensource); inbuilt telephony, IM & recording with call plans.