Search results

422 results found in Cloud software in the category Telephony (including VOIP and SIP connectivity)

Apply filters

Clear filters
Cloud deployment model
Supplier type
User support
Using the service
Metrics reporting
Connected public sector networks
Data protection between buyer and supplier networks
Data protection within supplier network
Data storage and processing locations
User authentication
Management access authentication
Security certification
Security governance standards
Datacentre security standard
Staff security clearance
Minimum government security clearance
Pricing options
422 results found

Puzzel Contact Centre

Puzzel Ltd

Puzzel Omni-channel Cloud Contact Centre solution offers Voice, Email, SMS, Web-chat and Social media channels, integrated in a single, compelling, UI. Puzzel also offers Workforce Optimisation (QM, WFM, PM), Speech Analytics, Payment, Chatbots, Knowledgebases and full integration to CRM systems via a comprehensive API.

Hosted 3020 LifeX: Dispatch and First Contact Solution for Critical Control Rooms

Frequentis AG

The on- or off premise hosted 3020LifeX solution provides a full web-based call centre solution including ACD, IVR, recording, and integration with Airwave and ESN (when available). Together with a host of other features tailored to safety critical control rooms it provides a reliable solution to base your operations on.

Dialogue Management & Contact Centre - Anywhere 365 from MeetingZone

MeetingZone Ltd

We partner with Workstream People, providing native integration to the Microsoft collaboration suite. This solution offers unrivalled interoperability and ease of use. All your user needs is a Skype for Business client (no superfluous applications required). Unique purchase model means no per user per month cost - simply site licences.

storm® VIEW™

Content Guru Ltd (Redwood Technologies)

storm® VIEW™ is a powerful management information reporting package that provides access to a range of sophisticated statistical analysis tools. VIEW delivers flexible and fully customisable real-time and historical reports and can integrate with any source of data, converging reporting across every element of your service into a single dashboard.

storm® CONTACT™

Redwood Technologies Ltd

storm® CONTACT™ is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, delivering iACD® (intelligent Automated Contact Distribution) for any size of organisation. This connects people and devices to the best automated or live resources, however, wherever, whenever and in whatever quantity they interact.

PureEngage Cloud

Genesys Europe B.V.

The Genesys PureEngage Cloud Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

storm® UC

Content Guru Ltd (Redwood Technologies)

storm® UC provides a unified telephony estate in the cloud, flexing with the requirements of your business and adding and removing licenses as required. Workers on the road or at home can use the same number wherever they are and the service can be managed from any location.

VoxivoCX - cloud contact centre

Foehn

VoxivoCX is a cloud Contact Centre platform, providing a fully feature voice only contact centre platform optimised for supervisors, agents and customers including browser based agent portal, supervisor tools, performance reporting, wallboards and integrations capability. VoxivoCX comes with a full suite of telecommunication, implementation and support services from Foehn.

Google Voice

Cloud Technology Solutions Ltd

Stay connected, organized, and on task with an easy-to-use phone solution that fits organisations of any size. Google Voice makes work calls less work. Make and receive phone calls using a work number on any device, anywhere. Start communicating more effectively. Modern, cloud based Unified Communications.

CenturyLink Ready Access Audio Conferencing Service

CenturyLink Communications UK Limited

The CenturyLink Ready-Access audio conferencing service is a global, reservation-less solution. Designed to function as a standalone service or fully integrated within unified communications applications, Ready-Access’ high-quality audio and robust feature set is enabled by a dynamic call routing architecture that’s tightly integrated with the CenturyLink network.

Hosted PBX Solution

UK IT Networks Limited

Virtual Office unified communications PBX platform comes with company wide private chat, presence detection, softphones, web conferencing, optional video and Apple and Android mobile apps to improve collaboration on any device, anywhere.

Microsoft Office 365

Synergi Software Limited

Office 365 provides industry leading productivity and collaboration tools for Office based and remote workers. Delivering the power of cloud productivity to organisations of all sizes and combining familiar Microsoft Office desktop suite with cloud-based versions of next-generation communications and collaboration services, including Office, Exchange, SharePoint, and Skype for Business.

INVO HOSTED

INVO SOLUTIONS LIMITED

INVO HOSTED PBX The hosted IPBX provides modern, flexible communications with a wide choice of business applications for office, home and mobile users. A state of the art web interface allows real time access and moves and changes as well as adding new services.

Cloud Direct Skype for Business as a Service

On Direct Business Services Limited

Hosted cloud-based Microsoft Skype for Business is an enterprise–ready unified communications platform that connects people everywhere as part of their everyday productivity experience, providing a consistent, single client experience for presence, instant messaging, voice, HD video and meetings. We can add further features at a charge such as call recording.

storm® MATRIX™

Content Guru Ltd (Redwood Technologies)

storm® MATRIX™ is a flexible, cloud-hosted, real-time system for teleconferencing and contact management, supporting tens of thousands of concurrent callers. Customers can self-serve via the phone or the web, or operators can manage multiple conferences through an intuitive desktop interface with participants automatically sent sign-in details by email or SMS.

Professional Audio, Web and Video Conference Calls from Speakserve

Speakserve Limited

Speakserve is a premium Software-as-a-Service (SAAS) solution delivering high quality audio, web and video conference calls and remote meetings for Government organisations. Our service is designed with robust security options, ease of use and affordability in mind. We offer highly competitive rates in the UK and internationally from 105+ countries.

Becketts Cloud Voice, Contact Centre and Collaboration

Beckett Telecom

The Unify Cloud Voice, Contact Centre and Collaboration service is available at either ISO 27001 or Official security levels. Provides a secure high availability IP communication service from any location with a suitable data connection. Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX and Contact Centres.

storm® RECORDER™

Redwood Technologies Ltd

storm® RECORDER™ provides a platform for converged recording of multi-channel of communications. Covering fixed line and mobile voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in compliance and quality control frameworks. The data produced can either be stored in the cloud or on a user’s own system.

Video as a Service

Redcentric Solutions Limited

The Redcentric video conferencing service is a hosted, fully managed state of the art solution which provides high quality video/voice conferencing and collaboration services. The service can be accessed via a range of endpoints from desktop PC's, laptops, mobile devices and room kits, for a fully immersive real time experience,

Office 365 Management Service

Six Degrees Technology Group Limited

Six Degrees Office 365 Management Service encompasses the entire Office 365 customer experience from licensing to initial discovery/readiness, solution design, migration, UAT, adoption to ongoing support, management and optimisation of Office 365. We ensure delivery of a secure, productive environment that allows for greatest control at device, application or data-level.

Cirrus Wallboard License

Cirrus

The Cirrus Wallboard License will provide you with dashboards to give you instant contact centre performance metrics in the form of real-time information to aid in measuring call centre performance. You simply need a web browser to access service.

Microsoft Teams Telephony with Direct Routing

Qubic Group plc

Qubic provides a Microsoft Teams telephony service that connects to the PSTN via our own direct routing with outstanding-value per minute billing. We can tightly integrate with phone systems including Mitel and provide extended features including contact centre, call logging, voice recording and UC.

Speech Analytics for Police

Business Systems (UK) Ltd

Speech Analytics solutions from Business Systems, to manage and analyse multi-channel interactions including audio, email and chat. With 30 years' Speech and Interaction Analytics experience, we offer full consultancy, project management, implementation and support services to deliver best fit Speech Analytics solutions to police forces.

Mitel Hosted IP Telephony, Unified Comms and Contact Centre

Britannic Technologies

Make your customer communications fast, simple and personal. Mitel solutions enable you to create omnichannel & personalised experiences, collaborative customer service across single or multi-site organisations and facilitates for a range of complimentary integrations that add even more value to your business. Each bespoke build is tailored to your business.

Cloud Voice SIP

Virgin Media Business

SIP Trunking is a hosted, IP based, voice service utilising the SIP standard. Customers can make calls, usually from an IP handset or desk-based client (soft phone), to the PSTN (Public Switched Telephone Network) and vice-versa. Unlike traditional services (ISDN) it enables voice and data consolidation within a single connection.

CardByPhone

X-on

CardByPhone removes credit and debit card data from being accessible within an organisation during phone transactions. PCI-DSS requirements which govern security when handling card data are taken out of scope. CardByPhone can be integrated with contact centre and order processing systems or as a complete hosted telephony environment.

SotaVOIP - Hosted Telephony

Sota Solutions Ltd

SotaVOIP – Hosted Telephony provides a highly resilient communication platform for installations of less than 150 handsets. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. See our Skype for Business solution for larger installations.

NICE inContact CXone Cloud Contact Centre Solutions for the Government by Business Systems

Business Systems (UK) Ltd

Cloud Contact Centre Solutions from Business Systems helps meet public expecations without breaking the budget, unifiying Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence. With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services for helping you deliver best possible service to citizens.

Wellola: Secure Patient Engagement & Communications Solutions

Wellola

Wellola’s patient portal software revolutionises the way hospitals & clinics care for & communicate with their patients, reducing costs/no shows. Patient self-scheduling for in-clinic & telecare appointments. Offer patients access to real-time care via video consultation, secure messaging, educational materials within your own branded app. Easy integration using FHIR/HL7 API

Audio Conferencing

8x8 UK Limited

HD Audio Conferencing service single click from 8x8's X Series (1-8), increases productivity, delivering a full collaborative solution via single web app, including conference calls with virtual online meetings; screen sharing; white-boarding; team meetings; video conferencing, Jitsi meeting experience (opensource); inbuilt telephony, IM & recording with call plans.

T-Pro Dictate - Digital Dictation & Speech Recognition Workflow Documentation Solution

NORTY LIMITED

T-Pro Dictate is a hosted platform that delivers Digital Dictation and Speech Recognition technology to boost productivity, reduce costs and drive innovation. Get users up and running immediately across workflows, settings, devices, and apps for a seamless, consistent, and personalised voice experience.

Stellaris-X Unified Communications, Video Conferencing & Collaboration

Cinos Communications Services

Stellaris-X, a secure, scalable and resilient communications service, enabling personnel in the MoD, military support organisations & executive agencies to talk, message, share video, share content, and collaborate. Built on Cisco. Hosted by UKCloud. Integrated by Cinos. Available as OFFICIAL or SECRET Tier 2 optimised delivery models.

NFON Enterprise Cloud Telephony

Bechtle direct Ltd.

A cloud telephone system specifically tailored to fit your business needs with scalability up to 250 thousand users. Free internal calls and you can work anywhere and make and take calls on your mobile or PC Softphone / Skype for business. No investment in on-premise expensive equipment and maintenance contracts.

telentConnect - Cloud Telephony and Unified Communications - Education

telent Technology Services Ltd

telentConnect is a hosted Voice and Unified Communications service provided as SaaS and powered by the award winning Unify OpenScape Enterprise technology. The telentConnect service provides a wide range of functionality to replace traditional business telephone systems and additional multi-media communication options to support collaborative, mobile and location independent working.

Gamma's Resilient Cloud Inbound Service

Gamma

Gamma's Inbound delivers ‘inbound’ calls from an advertised number of choice (01/02/03/08 - including existing numbers) forwarded to a destination telephone number of choice, regardless of location or device. The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR.

CDW 8x8 Audio Conferencing

CDW Limited

HD Audio Conferencing service single click from 8x8's X Series (1-8), increases productivity, delivering a full collaborative solution via single web app, including conference calls with virtual online meetings; screen sharing; white-boarding; team meetings; video conferencing, Jitsi meeting experience (opensource); inbuilt telephony, IM & recording with call plans.

NICE inContact CXone Contact Centre Customer Satisfaction Surveys

Business Systems (UK) Ltd

NICE inContact CXone Customer Satisfaction surveys drive higher performance and increased customer satisfaction. With a simple, web-based interface, flexible dashboards and customizable views, agents and supervisors can identify opportunities for improvement and self-coaching.

storm® INTEGRATE™

Redwood Technologies Ltd

storm® INTEGRATE™ leverages SOA (Service-Oriented Architecture) principles to allow the storm platform to link to any third-party system, database or remote information store. Using custom APIs (Application Programming Interfaces), cloud-based storm services can be integrated with existing data infrastructure, allowing information to flow between the two, over multiple channels.

Cirrus PCI Pro User License

Cirrus

Our individual user licence allows your organisation to only provision access for those who require PCI DSS Compliant payment processing functionality, meaning you only pay for what you need.

Open Source Alfresco Content Management System (CMS)

Leicestershire Health Informatics Service

LHIS offers the Alfresco Enterprise Document and Records Management as a cloud hosted service. Alfresco is the market leading Enterprise Content Management platform, as of 2014 more than 1,300 organisations in 180 countries use Alfresco daily. Customers choose to use alfresco out-of-the-box or configure it to meet their specific requirements.

Nexus Hybrid Voice - SIP trunks

Nexus Open Systems Ltd

Nexus Hybrid Voice SIP trunks is the UK’s leading Voice over IP (VoIP) connectivity service delivered with superior support, reliability and value. Tested with all major PBX hardware providers and approved to work with Microsoft Teams and Skype for Business, drive down costs with this flexible and resilient service.

storm® SHOUT™

Redwood Technologies Ltd

storm® SHOUT™ is a mass multimedia alerts system which enables business to provision and distribute messages instantaneously. SHOUT delivers messages via SMS, voice, email, instant messaging or any other form of communication depending on what will best suit the situation and recipient, delivering effective, immediate mass communication.

Hosted Telephony (VoIP) - Broadsoft

Redcentric Solutions Limited

Unity IP Voice is Redcentric’s hosted enterprise voice solution (VoIP) for organisations needing to update their existing telephony system but who are also looking to control equipment, training and operational costs, and boost the resilience of critical telephony services. Part of our public sector IT services portfolio.

Crises Control Critical Mass Notification & Incident Management Platform

crises control ltd

Crises Control is a Global Mass Notification & Incident Management platform that enables you to co-ordinate your response to incidents of any nature and communicate to your audience, with a touch of your screen or via automation. Additional features include Task Manager, SOS tracking and emergency button, BCM plan builder.

Connex One Contact Centre

Connex One

Connex One is a cloud based software as a service solution. It's an omnichannel, multi-channel data analytics platform and our clients can communicate with customers through several communication channels. The main contact centre communication channels being voice inbound/outbound, webchat, sms, email & social media.

XRCom Secure Communications Solution

Xreach Limited

XRCom provides a closed group of mobile handset users a secure platform for communications. The mobile application enables users to make VOIP calls, send chat messages and exchange files safe in the knowledge that no one outside the group can access the encrypted information.

HISconnect integrated clinical record systems

Leicestershire Health Informatics Service

HISconnect integrates clinical record systems with the HIStel telephony solution to help Reception staff, Clinical staff and Managers to speed up patient verification, to keep patient contact details up to date, provide a personalised patient service and support QOF targets. *Product powered by Patient Connect.

CommandCentral CRS

Airwave

Integrated Communications Control System(ICCS) hosted within Airwave's secure private cloud or buyer's private cloud. Including automatic call distribution(ACD) and bulk voice recording capabilities. CommandCentral CRS is integrated with the Airwave radio network,ESN,PSTN,999(EISEC),and customer systems enabling seamless dispatching and call-taking. This describes the Premier offering. See ServiceDefinition for other Tiers.

Cloud telephony Unified Communications with Mitel and optional S4B - ICON Communicate

Maintel Europe Limited

ICON Communicate is a cloud and managed communications service, encompassing enterprise cloud telephony, unified communications and contact centre, delivered, operated and fully managed by Maintel. Our cloud platform offers customers a range of flexible technology and service capabilities built around a service offering that allows tailoring to specific customer needs.

Elector Centre & Citizen Portal

Democracy Counts Limited

Our Elector Centre suite of products provides a modular solution to provide a citizen portal to a local authority and includes a democratic toolkit to support Electoral Registration, Election Management and Count Day activities.

storm® CONTACT:WebRTC™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:WebRTC™ integrates storm’s multi-channel Cloud Contact Centre solution with cutting-edge WebRTC technology, delivering powerful new capabilities through direct browser-to-browser communications. It seamlessly introduces new channels in a single environment, enabling video, advanced collaboration, and file and screen sharing, as well as person-to-person voice calls, directly to the user’s browser.

WAVE

Airwave

WAVE™ push-to-talk is a group communication service that connects your team at the push of a button across different networks and devices. Easily share voice, text, photos, video and more with a group or individual at the push of a button, all from one PTT application.

CDW 8x8 Unified Communications

CDW Limited

Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

CenturyLink Voice Complete SIP and TDM Calls

CenturyLink Communications UK Limited

Voice Complete is an Enterprise Grade IP Trunking solution which delivers PSTN access for TDM & IP telephony equipment. Voice Complete utilises an interface/vendor agnostic platform , delivering a seamless set of cloud based features, BCDR capability, at no extra cost, delivered by a single commercial model.

Arkadin Managed Video Meetings

Arkadin

Managed and secure video meeting service connecting participants using existing hardware - desktops, video conference rooms and / or mobile devices - to meet (virtually) face to face, share presentations and other content. Remote or on-site support and pre-meeting connection testing to ensure meetings start on time.

Microsoft 365

Grey Matter Ltd

Microsoft 365 Enterprise is a complete, intelligent solution that empowers everyone to be creative and work together securely. Microsoft 365 Enterprise consists of: Office 365 Enterprise; Windows 10 Enterprise; and Enterprise Mobility + Security (EMS). There are three plans to choose from: E3, E5 and F1.

Hosted Cloud Telecommunications Services

Glemnet Ltd

A Cloud based IPPBX (VoIP) and Telephony platform used for 2-250,000 extensions across multiple sites and and multiple devices.

Nexus Skype for Business

Nexus Open Systems Ltd

Skype for Business is an enterprise-ready Unified Communications platform that connects people everywhere as part of their everyday productivity experience, providing a consistent, single client experience for presence, instant messaging (IM), voice, video and meetings. Skype for Business offers reliable and flexible Unified Communications enabled by the Microsoft Cloud.

Armour Mobile

Armour Comms

A London based organisation providing NCSC certified secure mobile communications (voice, video, messaging, group chat and data) on iOS and Android smartphones and tablets and Windows 10. Supplying Governments with cost-effective, easy to use technology combined with advanced security techniques to deliver cloud-based and on-premises solutions up to UK SECRET.

Focus Horizon

Focus Group

Focus Horizon is a complete communications service for your business that provides an extensive range of fixed and mobile telephony capabilities, via an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity. Stay connected anytime, anywhere.

Intelligent Cloud Telephony Inbound Service

Simplecall Business Ltd

Resilient Number Manager Platform delivers a wealth of call features including routing, queuing, recording, hunt group, multi-level IVR and blacklisting/whitelisting. Great for disaster recovery scenarios, capturing insights and analytics to help continually enhance and perfect inbound calling experience.

Hosted Voice

Atlas Cloud Ltd

Our Hosted Voice service provides users with a highly scalable, feature rich, resilient and flexible solution. The system also supports remote working through softphone technology.

Geomant Contact Expert

Geomant

Geomant's Hosted Contact Expert is a fully featured cloud contact center application created specifically for Microsoft Skype for Business Online users that require advanced contact center functionality including; Custom IVR, Skills-based Agent routing of Voice, Chat, and Email, Agent Scripting, Callback, and Supervisor functions.

Microsoft Teams Managed Service provided by Arkadin

Arkadin

Managed Services for Teams is designed to help the customer achieve full business value from their investment in Microsoft Teams on Office 365. Arkadin’s service supports the customer in the day-to-day support of Teams, providing a Service Desk that can manage incidents and perform administration tasks, 24 x 7.

HIScall management suite software

Leicestershire Health Informatics Service

A custom-built communication system that utilises a cloud based VoIP PBX phone switching system. The VoIP technology, ensuring it provides a tailored service for all your telecom needs. Offering a fully featured telephone system with minimum recurring costs, HIStel can typically be provided for less than you might think.

Omnichannel Contact Centre Solution

Techsolve

RingCentral Contact Centre is a cloud based omnichannel contact centre solution that helps organisations deliver fast and personalised customer service as well as accelerate sales.

E-Surveys and Feedback

Leicestershire Health Informatics Service

On line responsive mobile friendly real time surveys for data collection, feedback forms; suitable for service users, patient and staff, such as Friends and Family Test, Patient Experience; Equality and Diversity Monitoring, Service and Customer Satisfaction, Organisational Performance, for Continuous Improvement and Quality, Internet and Intranet / Secure Encrypted Forms

Private Conference Cloud for Public Sector Organisations

Speakserve Limited

Your business is unique and so are your conferencing requirements, Whether you want to add a specific security feature, personalise your conference call experiences, add new features, request custom integrations and processes we can build a solution that empowers the unique ways that you do business.

Hosted Telephony Unified Communications and Collaboration

Exponential-e Ltd

Exponential-e's Hosted PBX & Unified Communications and Collaboration Service provides users with Private Branch Exchange (PBX) functionality from our centralised, resilient voice application servers. Our Hosted PBX Service is a Cloud-based Unified Communications Service which is delivered over our business-only, reliable and low latency network.

Prison Video "Virtual Visits"

Phonehub IO Ltd

Prison Video is a secure purpose-built video call system enabling fully-monitored "virtual visits" between prisoners and approved contacts, either social or professional.

Skype for Business Plan 1

Akhter Computers PLC

Microsoft Skype for Business Online is a hosted communications service that connects people anytime and from virtually anywhere and any device. It gives users access to presence, instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities

PCI Pal Automated Payment Services

PCI Pal

Customers expect businesses to provide multiple payment and engagement options. PCI Pal’s Automated Payments solution empowers customers to make payments 24/7 without speaking with an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud and can be integrated with your IVR or entirely within our platform.

Cloud Services By Xeretec

Landscape

A fully flexible Microsoft Office 365 service providing the full suite of products with pro rata charging. The service is enhanced with backup, email archive & continuity option. Full migration, training and licence management is available, all supported by a UK Service Desk.

Arkadin Crisis Communications

Arkadin

The Arkadin Digital Engagement team can facilitate crisis communications in a secure environment to bring together key stakeholders, often at short notice in a conference call or online meeting. The service offers small interactive meetings and larger one-to-many communications to promulgate guidance and messaging to larger team and departmental audiences.

DTMF Call Masking

allpay Limited

allpay provides a cloud-based Dual Tone Multi Frequency (DTMF) masking product which is integrated within its Virtual Terminal, Callpay. This allows call centre environments to become fully Payment Card Industry Data Security Standard (PCI-DSS) compliant to SAQ-A when taking payments over the phone.

Microsoft 365

Optimising IT Ltd

Microsoft 365 is a cloud-based IT Management service that offers robust security, reliability, and user productivity. Microsoft 365 is the new way of managing your IT environment across desktop, and mobile, includes core security features and capabilities and can also include the full Office 365 productivity suite.

Nexus Voice Operations Centre

Nexus Open Systems Ltd

Nexus Voice Operations Centre (nvoc) provides centralised voice network management and monitoring for Microsoft Skype for Business and Teams environments. Nexus Voice Operations Centre (NVOC) is our intuitive, web-based management solution. It combines voice network device management and quality-of-experience monitoring into a single application.

Skype for Business Unified Communications Managed by CenturyLink

CenturyLink Communications UK Limited

The Skype for Business Service comprises the design, implementation and management of Microsoft Skype for Business Server. Services can be configured to serve single or multiple Customer sites and are based on a “private cloud” service and provided either using a virtualised infrastructure or a secure multi-tenant platform

Contact Centre

Worldline

Worldline’s Cloud Omnichannel Contact Centre Platform provides customers with a personalised, frictionless, continuous experience regardless of channel (inc. Social Media), location or touchpoints; designed to harness both Artificial Intelligence (AI), Robotic Process Automation (RPA). Our Contact Self-service utilises IVR, Speech Recognition, Chatbots within a secure environment and full Audit trail.

ICT and Telecoms Installation

Network 2 Supplies Ltd

N2S are specialists in large scale multi-site ICT installations, including desktops, screens, unified comms/telephony and managed print. Utilise a fleet of tracked vehicles to return equipment to headquarters for WEEE recycling or resale.

4K Cloud Video Conferencing

VideoCentric Ltd

Unlimited video, audio and web conferencing service for a high-quality collaboration experience across meeting rooms, desktops, mobiles and browsers for every employee. Multipoint calling, VMRs, 4K P2P, audio bridging, content sharing, IM/presence & Microsoft integration. Standards-based, designed for secure professional communications, service is provided by Lifesize's UK Gold Partner, VideoCentric.

Microsoft Teams Telephony and Contact Centre solutions

VIA

VIA UC for Microsoft Teams is a cloud-based telephony and contact centre solution with PSTN calling for Microsoft Teams. Simple per month user pricing and VIA's unique online management portal provide full PBX replacement and Contact Centre features on top of the standard Teams offering from Microsoft.

storm® CONTACT:SOCIAL™

Redwood Technologies Ltd

storm® CONTACT:SOCIAL™ seamlessly incorporates social media channels into the multi-channel storm Cloud Contact Centre solution through intelligent Automated Contact Distribution®. This enables quick, informed responses to enquiries made through services like Facebook and Twitter, connecting people and devices to the best automated and live resources – however, wherever and whenever.

Circuit Collaboration

Beckett Telecom

Circuit is a Unify internet collaboration overlay service supporting voice, video, messaging, and screen/file sharing. Conversation threads are created between individuals and groups using an intuitive interface available on a range of devices. It is an ideal way of bringing the benefits of collaboration to existing enterprise voice systems.

Cisco Collaboration by KCOM

KCOM GROUP PLC

The agile, elastic collaboration offerings: Webex Meetings – the leading enterprise solution for video conferencing & web conferencing; Webex Teams (formally Cisco Spark) – a secure app for continuous teamwork with video meetings, messaging, file sharing and white boarding. Integration with other KCOM Workplaces services further enhances the overall experience.

4net Hosted SIP Trunk Services

4net Technologies Ltd

4net's SIP services delivers VoIP over managed data connectivity to IP-enabled PBXs. 4net's SIP service offers an unlimited voice channels, where each channel supports one concurrent two-way call and its SIP telephone number(s), which can be Geographic or Non-Geographic Numbers. With the ability to create hybrid cloud PBX deployments.

Skype for Business PSTN Calling

Insight

PSTN voice calling is an add-in to Cloud PBX that allows you to search for, acquire, and assign phone numbers to users in your organization so that they can make calls to and receive calls from people inside and outside of the organization, directly from Office 365. See https://products.office.com/en-gb/skype-for-business/pstn-calling-plans

Debit and Credit Card Payments

allpay Limited

allpay’s Debit and Credit Card Payment Solutions are used by more than 550 clients encompassing all elements required to process a card payment. As well as providing a full range of front-end payment channels, allpay can provide organisations with a merchant account or work with their existing merchant account provider.

Stellaris Managed MDT Video for Healthcare

Cinos Communications Services

The Cinos MDT Video Conferencing service leverages best-of-breed Cisco TelePresence to deliver video as a service into NHS MDT settings. A fully managed service available via HSCN, N3 or the Internet we facilitate a smooth transition. Includes centralised scheduling tool, multi-party conferencing and in-room A/V connection to PACS, Microscope etc.

Exchange Communications Call Centre with BT Cloud IP Telephony

Exchange Communications Installations Ltd

Our Call Centre with BT Cloud IP Telephony incorporates Avaya Contact Centre Select (ACCS) on an Avaya IP Office platform delivered as a single instance hosted service through a BT Wholesale infrastructure. It provides a resilient fully featured call centre solution scalable to 400 agents and 3000 telephony users.

Hosted SIP Service

Hello Telecom PLC

Hosted Voice Communications for offices, schools and other establishments that enjoy Cloud connectivity. Replacing legacy telephone systems with intelligent IP-based communications services. Integrating business management systems with fixed and/or mobile voice communications.

Gamma's SIP Trunks - Resilient Cloud Voice

Gamma

Gamma SIP Trunking is the UK's leading IP telephony/VoIP service, providing quality inbound and outbound voice calls over the customer’s choice of data connectivity. Compatible with the majority of iPABX/SBCs (including Microsoft Teams/Skype and Cisco), also delivers enhanced cloud features including; automatic failover, flexible call volumes and inbound call control.

Entrust Datacard SSL Certificate Service

Bridgeway Security Solutions

Entrust Datacard offers a certificate discovery and managed PKI service providing one-click visibility, greater simplicity and reporting via a customisable dashboard for ALL public and private trust SSL TLS certificates, regardless of CA. Our unique flexible subscription plans enable customers to reuse certificates on demand at no extra cost.

Yay.com - VoIP Telephony Phone System

Yay.com

Yay.com is a leading provider of innovative cloud-based VoIP phone systems and state-of-the-art telephony for businesses of all sizes. Our comprehensive, feature-rich 'Cloud PBX' is highly customisable and easy-to-manage. It is the ideal cost-effective solution when looking to update existing business phone systems, enhance productivity or simply seeking unrivalled service.

storm® SHIELD™

Redwood Technologies Ltd

storm® SHIELD™ uses intelligent IVR technology to field high volumes of calls before they reach agents, scaling in the cloud to meet any level of demand. The sophisticated voice response capabilities allow customers to access many services automatically - from an account balance, to a secure payment system.

Unified Comms Managed Service

Cisilion Limited

Cisilion provide customers with a range of services including cloud consultancy, professional services and ongoing support or managed services. Whether it's working with cloud, hybrid cloud or private cloud deployments, Microtech can provide the expertise to design, implement, migrate and support your cloud solutions.

Deskpro customer support helpdesk software

DESKPRO LTD

Deskpro is multi channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice. It is already in use by some of the largest UK Government departments and can help your team provide excellent service while saving time and money.

Amazon Connect

Mission Labs Limited

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics. Mission Labs implemented/managed.

Microsoft Office 365

Redcentric Solutions Limited

Redcentric Office 365 service is a cloud-based, subscription version of Microsoft’s productivity tools. Office 365 includes Microsoft’s range of Office applications and productivity services such as Exchange Online for email, SharePoint Online for collaboration, OneDrive, Skype for Business Online for unified communications and Power BI and Delve for personal insights.

storm® INTEGRATE™

Content Guru Ltd (Redwood Technologies)

storm® INTEGRATE™ leverages SOA (Service-Oriented Architecture) principles to allow the storm platform to link to any third-party system, database or remote information store. Using custom APIs (Application Programming Interfaces), cloud-based storm services can be integrated with existing data infrastructure, allowing information to flow between the two, over multiple channels.