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116 results found in Cloud software in the category Social media monitoring

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116 results found

Email Surveys

Rhubarb Business Services Limited

Everyone has a voice. Our multi-channel customer and engagement platform helps to engage and connect colleagues, patients, customers, staff and service users. Offering multi-language surveys with enhanced real-time dashboards and sentiment analysis.

PureEngage Cloud

Genesys Europe B.V.

The Genesys PureEngage Cloud Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

Digital Customer Service Platform

Orlo

Orlo (SocialSignIn) enables hundreds of leading public sector organisations to create powerful customer experiences and communications that influence behaviour. Orlo consists of customer service, marketing, media monitoring and reporting modules - bringing together departments to work from a single system.

Phishing As A Service

CyberWhite Limited

The service starts with an initial, automated employee assessment to benchmark individual users phishing recognition skills. Each user is then automatically graded, and based on performance levels, a training campaign comprised of short, staged, real-world phishing attacks is tailored to help improve the employees’ awareness of malicious email messages.

PRgloo Media Communications and Public Relations (PR) Services

PRgloo

PRgloo is a comprehensive media communications management service to help streamline media marketing workflows and improve media penetration. A modern intuitive, super-fast platform to allow real-time data entry. Includes contacts database, media and stakeholder enquiry management, online newsroom, press management and distribution, coverage and analysis/reporting.

Umbraco Development, Website Design and Hosting

Consult SMB Limited

CSMB's website design services include the planning, design, build, configuration and management of websites and online applications delivered in the cloud on a Content Management System you control. CSMB work to understand your business drivers, target audiences and objectives thus helping our clients deliver the best possible first impression.

Hootsuite Amplify Social Media Employee Advocacy Solution

Hootsuite Inc

Hootsuite Amplify is a solution for employee advocacy and employee engagement, that allows your employees to share organisation approved messages and content via their own social networks. Realise the full reach of your employees' social media footprint within a controlled and governed environment.

Advanced Media Monitoring

Orlo

Orlo (SocialSignIn) enables hundreds of leading public sector organisations to create powerful customer experiences and communications that influence behaviour. Orlo consists of customer service, marketing, media monitoring and reporting modules - bringing together departments to work from a single system.

Hootsuite Impact Social ROI Analytics Solution

Hootsuite Inc

Hootsuite Impact allows customers to optimise paid and organic social media activity. It provides precise and easy-to-understand recommendations for improving engagement and growing social media ROI. Hootsuite Impact calculates social-media ROI based on your specific objectives, taking into consideration all costs and inputs to provide accurate, real-time visual insights.

AI, NLP, Text Analytics, Multilingual Name matching, OSINT, Fake News

Basis Technology Ltd

Best of breed text analytics in over 40 languages that allows users to extract intelligence from unstructured text, understand context, extract entities, entity relationship and fuzzy cross lingual name matching capabilities. Media Monitoring and OSINT allow users to find threats or additional intelligence from public and social media content.

Silver Cloud Based EPOS Software

NFS Hospitality UK Limited

Silver, the cloud based EPOS from NFS Technology is the complete solution for managing your catering and restaurant operation. Available for iPad and as a touch screen terminal solution. The solution includes loyalty, payment processing, stock control, reporting and table management. It is the ideal affordable cloud EPOS solution.

Access Screening

The Access Group

Access Screening is one of the UK’s most respected background screening providers offering comprehensive vetting capabilities. Harnessing state-of-the-art functionalities, Access Screening delivers a highly automated cost-effective, user-friendly compliance solution that is already integrated into Access's own front office CRM system and can be integrated into HR and recruitment platforms.

Esuasive Membership CRM for Microsoft Dynamics 365

Esuasive

Esuasive Membership CRM for Microsoft Dynamics 365 has been designed from the ground up to support all aspects of membership management including member registration, renewals, subscriptions, card and direct debit payments, professional development, events, marketing, advertising and sales, funding, grants and member self-service.

Influencer Marketing Software Platform

Onalytica

Onalytica provides a platform which allows for Identification, Validation, Mapping, Management, Activation and Measurement of social media influencers.

Social

ECKOH UK LIMITED

Our Social tool is a comprehensive tool that monitors the entire Social Web - on social media, news sites, blogs and forums - for mentions made about a company and to a company. It then brings them all into one place for real time engagement.

Social media listening, audience intelligence and analytics platform

Fenix Media

Pulsar is an audience intelligence, social listening & analytics platform taking social data insights to a whole new level. Going beyond keyword tracking and text mining, Pulsar allows brand audience mapping/tracking how content spreads using cutting-edge data science, image analysis and premium data sources to help organisations improve their marketing.

CRM on Dynamics 365

Equiniti ICS Ltd

Customer Relationship Management on an Azure based Dynamics 365 platform. Designed to manage and maintain citizen relationships, track engagements and deliver actionable data. Data driven solution that improves how you interact with citizens. Tangibly streamline processes and increase citizen satisfaction with service.

The Zerofox Platform

Sapphire

ZeroFOX delivers automated threat detection and remediation of risks targeting organisations and employees across social media, mobile apps, web domains, surface, deep/dark web and collaboration platforms. The ZeroFOX platform automatically identifies and remediates risks inc. fraudulent accounts, phishing attacks, scams, exposed PII, insider threats, physical threats and more.

Cognizant LEAF - Learning Evolutionary AI Framework

Cognizant Technology Solutions UK Limited

Cognizant’s powerful Learning-Evolutionary-AI-Framework (LEAF™) is enables artificial intelligence to move beyond human limits to deal with this complexity today’s extremely complex problems and staggering amounts of data. Taking advantage of massive datasets and distributed computing capacity, it generates complex models and discovers novel decision-making strategies automatically, thereby optimizing business outcomes.

Website setup, testing and hosting service with provision of a CMS, ongoing support and training

Wigwam Digital Ltd

Wigwam Digital's offering includes brand setup, dynamic XML sitemaps, wireframe creation, front-end and back-end website setup, including compatibility, accessibility and performance testing. The provision of a CMS and full training is offered, along with ongoing support and secure hosting in a UK-based data centre.

Password Compliance as a Service

CyberWhite Limited

The Authlogics solution improves password security making it easier for users to access information whilst ensuring passwords are NIST SP800-63 compliant. Authlogics also provides Multi-Factor Authentication technologies with 100% offline functionality. Authlogics can also transition you away from passwords to remove the problem entirely, further increasing your security posture.

Redmoor Health Digital

Redmoor Health

Redmoor Health offer the complete range of digital marketing services, using search, social, content and reputation marketing. We support our clients to co-create a complete end-to-end package to maximise their online presence and opportunity.

Employment Screening, Disclosure & Barring Service (DBS) Checks and BPSS Vetting Services

VERIFILE LIMITED

Verifile provides employment screening, BPSS vetting and DBS services. Our secure and flexible platform enable employers to select global background check services. Direct integration with Disclosure and Barring Service ensure the fastest turnaround for UK criminal record checks. Authenticating all data sources ensures we mitigate against fake references and qualifications.

Access thankQ CRM

The Access Group

Access thankQ CRM is a user friendly and modular Contact Relationship Management solution which caters for non-profit, education and membership organisations. It addresses Marketing and Communications, Grant Awarding, Income / Donation Processing, Gift Aid, Volunteer Management and Event Management.

XMA Salesforce - Marketing Cloud

XMA Limited

Marketing Cloud is a leading global provider of cross-channel digital marketing software-as-a-service solutions that empower organisations of all sizes to communicate with their customers through email, mobile, social, ads, and web experiences

SBL Hootsuite Insights Social Media Listening Solution

Software Box Limited (SBL)

Hootsuite Insights is a social media listening solution which listens to and analyses social conversations from across more than 25 platforms and over 100 million data sources. It automatically analyses your social media data, forums, blogs and news sites to show insights relevant to your organisation in real time.

Microsoft Dynamics 365 Customer Engagement (CRM)

TECHNOLOGY SERVICES GROUP

Dynamics 365 Customer Engagement plan is a modern, cloud platform providing CRM functionality; includes, sales, project service automation, field service and marketing.

TISCreport Cloud Services

Nameless Media Group Ltd

For organisations wishing to monitor the compliance of their supply chain, we offer compliance checking and administering services through the tiscreport.org platform.

Esuasive Grants and Awards Management

Esuasive

Esuasive Grants and Awards Management meets the needs of organisations responsible for receiving, evaluating, tracking, processing and approving grant applications, setting up funding programmes and monitoring funds allocated, performance and outcomes.

EasiApp

CodePixel

Provides an app as a service to individuals/organisations who are unable to get an app developed themselves.

Social Media Strategy & Delivery

Carve Consulting

Detailed analytics on effectiveness & efficacy of cloud & web-based marketing, advertising, promotion, networking & branding, Numerous metrics to ensure a ROI when messaging all, or segmented audiences, enabling hyper-targeting to address under-represented populations.

Modern Slavery Act Online Compliance and Supply Chain Tools

Nameless Media Group Ltd

For organisations wishing to monitor the compliance of their supply chain, we offer compliance checking and administering services through the tiscreport.org platform.

DIGITAL | CONFIDENCE

Sitemorse

Managed service to maintain your digital presence, intelligence driving the continual assessment of content, actions prioritised / distributed. - Publishing control within your content management system. - Content recording of incremental changes. - Continuous Assessment of live content. Machine intelligence breaking down the results and distributing automatically based on skill.

Data Analytics and Business Intelligence

Ecorys UK

Our approach to data visualisation and analytics considers how we can make use of data that will inform, inspire and add value. We take advantage of the ‘creative data’ trend and have developed social media dashboards, campaign measurement trackers, infographics, rich interactive visualisations and self-service business intelligence reports.

Microsoft Dynamics 365 / CRM for Regulatory Bodies

Esuasive

Microsoft Dynamics 365 / CRM for Regulatory Bodies has been designed to meet the specific requirements of central and local government, government agencies, statutory bodies, ombudsmen and professional membership organisations which implement regulation and monitor the activities of a particular constituency: public service bodies, financial entities and professional services firms.

Social Media & Live Chat Management Software

Orlo

Orlo (SocialSignIn) enables hundreds of leading public sector organisations to create powerful customer experiences and communications that influence behaviour. Orlo consists of customer service, marketing, media monitoring and reporting modules - bringing together departments to work from a single system.

Domain Name Registration Services

Safenames Ltd

Managing a portfolio of domain names can be both time consuming and challenging. The Safenames’ International Domain Portal (IDP) is a platform that enables you to register and manage thousands of domains names with great efficiency and effectiveness.

Polecat Reputation and Risk Intelligence

Polecat - risk intelligence

Polecat's intelligence platform ingests data across millions of sources and then applies algorithms to surface and analyse emerging trends, topics or stakeholders (media, social media, Influencers, Stakeholders, Governments, IGO's, NGO's, think tanks, health bodies, regulators and research institutes) across 234 countries. Polecat's platform eliminates resource needed to analyse big data.

MI View Cloud analytics

Total Intelligence Ltd (G8)

MI View is used for analysing (and combining) structured and/or unstructured data from single or multiple data sources (i.e. file directories, DB's). MI View can then be used to develop and deliver a variety of reports and dashboards in real time (if necessary) across the entire enterprise.

Hootsuite Ads Social Media Advertising Platform

Hootsuite Inc

With Hootsuite Ads, you can create, test, monitor, analyse, and optimise your Facebook and Instagram ads quickly and easily, all within your Hootsuite dashboard.

Cirrus Omni Social License

Cirrus

Our Cirrus Omni Social license enables agents to effortlessly manage social channels including Facebook posts, likes and mentions; Twitter mentions; Instagram posts; YouTube comments and App & Play Store app comments. Contact is consolidated into a single, easy-to-use view that agents love; making contact handling simple and efficient.

Darktrace Enterprise Immune System with Cloud Cyber Security

CyberWhite Limited

World-leading cyber-threat detection and real-time visibility in the Cloud. Compatible with all major Cloud providers (including AWS, Google Cloud Platform and Microsoft Azure). The service uses self-learning technology to detect threats and anomalous behaviours. Fully configurable, it allows organisations to monitor all or selected Cloud traffic, with minimal performance impact.

Hootsuite Insights Social Media Listening Solution

Hootsuite Inc

Hootsuite Insights is a social media listening solution which listens to and analyses social conversations from across more than 25 platforms and over 100 million data sources. It automatically analyses your social media data, forums, blogs and news sites to show insights relevant to your organisation in real time.

Gov360 OpenSky : Robotic Process Automation (RPA, AI, ML, UIPath)

Open Sky Data Systems

OpenSky’s Gov360 Robotic Process Automation (RPA, AI, ML) offers a comprehensive RPA service. Using a robust methodology, we can analyse/assess business processes for RPA suitability, build a business case for RPA investment, and configure and deploy the UI Path robots, replicating interactions of people and technology to automate your processes.

Survey and Feedback Platform - Enterprise

Rhubarb Business Services Limited

Everyone has a voice. Our multi-channel (email, SMS, online, telephone, tablet, kiosk and paper) customer and engagement platform helps to engage and connect colleagues, patients, customers, staff and service users. Offering multi-language surveys with enhanced real-time dashboards and sentiment analysis.

Unstructured Text Classification

eContext.ai

Turning digital data into operational intelligence. Organising and annotating any short or long form text with readable, consistent topic categories in a knowledge hierarchy. Customers manipulate these topics to perform behavioral analysis, content recommendation, ad targeting, document retrieval, data discovery, request routing, and more.

Netcall MATS Low-code Platform

Netcall Telecom Limited

MATS Low-code lets you develop your own digital services and applications with 5-10x less resource. MATS gives you a custom fit with all the digital features and communications you need but is more cost-effective than off-the-shelf solutions. It's extremely fast and simple to use with eLearning or 3-day onboarding training.

SBL Hootsuite Ads Social Media Advertising Platform

Software Box Limited (SBL)

With Hootsuite Ads, you can create, test, monitor, analyse, and optimise your Facebook and Instagram ads quickly and easily, all within your Hootsuite dashboard.

Microsoft Dynamics 365 / CRM for District, Borough and City Councils

Esuasive

Microsoft Dynamics 365 / CRM for District, Borough and City Councils supports the specific requirements of local authority service providers, spanning the provision of social housing, environmental health services, waste collection and disposal, leisure services, social care, planning and other local public services.

CONTENT | QA

Sitemorse

Cost effective service to; 1. Understand websites level of accessibility compliance (WCAG 2.1) accessibility, optimisation, and quality(UX) compliance, 2. Audit your website(s) 3. Automated priorities distribution ‘what actions will deliver the greatest improvements’. Site (and sections) are assessed each week, the number of pages automatically increasing as compliance improves.

SBL Hootsuite Amplify Social Media Employee Advocacy Solution

Software Box Limited (SBL)

Hootsuite Amplify is a solution for employee advocacy and employee engagement, that allows your employees to share organisation approved messages and content via their own social networks. Realise the full reach of your employees' social media footprint within a controlled and governed environment.

INBOX - Social Media Monitoring

Britannic Technologies

INBOX allows clients to connect and monitor to all their social channels and respond and route accordingly. It has advanced marketing and service functionality and allows integration into any contact centre solution or CRM system. Customer sentiment is also indicated.

Salesforce - Marketing Cloud

Softcat Limited

Marketing Cloud is a leading global provider of cross-channel digital marketing software-as-a-service solutions that empower organisations of all sizes to communicate with their customers through email, mobile, social, ads, and web experiences. SFDC2019GC11

Microsoft Dynamics 365 / CRM for Museums and Galleries

Esuasive

Microsoft Dynamics 365 / CRM for Museums and Galleries, developed in conjunction with the Museums Association, supports the specific requirements of museums, galleries and other arts and cultural organisations in the areas of CRM, membership management, subscriptions, events and conferences, funding and grants, education and professional development.

Inform 360

Inform Communications Ltd

Inform 360 is a range of automated, channel shift services designed specifically for UK public sector, central and local government. Unified communications services are created and deployed across IVR, email, mobile-web apps, SMS, Artificially Intelligent chatbot and social-media from one central application and can be hosted and managed or self-managed.

Keytree - RPA Robotic Process Automation

Keytree Limited

RPA automates manually processes, helping the human workforce focus on driving increased value tasks. RPA automates repetitive processes, runs unattended and follows a set of business rules. Keytree's RPA service provides a cost-effective, resilient and scalable solution in the cloud based on the leading providers (UI Path/Blue Prism).

Vuelio Media, Stakeholder and Political Services

AIMediaComms

Vuelio is an intuitive software & intelligence platform, used by over 450 public sector (and 3,000 private sector) organisations. We help you to manage media monitoring, coverage analysis, journalist contact information, press enquiries, lines-to-take, news distribution, publishing, stakeholder engagement, political monitoring and contacts - all in one place.

Gov360 OpenSky : Data Science as a Service (DSaaS) Weaving Trusted Data into Complex Policy Stories

Open Sky Data Systems

OpenSky’s Gov360 Data Science as a Service (DSaaS) covers business and data understanding, data preparation, modelling, evaluation, deployment, consultancy and support for data science & artificial intelligence (AI) services and machine learning (ML). Providing trusted and self serving data driven evidence for policy makers.

Torque2 CRM Software

Torque2 Ltd

Single Customer View database software solution that allows clients to collect, aggregate, store, access and interrogate data in a Single Customer View (SCV) for marketing, analysis and insight purposes. We also offer CRM consultancy to include, strategy, planning, data analysis, communication planning and project management to support the software above.

Cirrus Omni Suite License (Voice, Email, Messaging & Social)

Cirrus

Our Cirrus Omni Suite licence allows your organisation to only provision access for those who require the ability to engage with prospects and customers using social channels, meaning you only pay for what you need. Each user licence empowers the agent to utilise the full features of Cirrus Omni Suite.

The Access Platform

The Access Platform

For global education providers who want to recruit more numerous and diverse students, The Access Platform enables student-led content and conversations online, providing a more personal and authentic experience to potential applicants, creating a sense of belonging before arriving on campus, whilst saving staff time and reducing risk.

Gurgl CRM

Switchstance

Gurgl is a simple but powerful Marketing CRM platform with a mailer, insights, visitor tracking, social insights, and lead tracking. Gurgl provides a simple, user-friendly dashboard through which you can handle all your marketing in one place.

Keytree - KIT: Keytree In-store Technology Clienteling application

Keytree Limited

KIT puts the retail store at the heart of the customer journey, creating a connected store enhancing the retail experience, designed to leverage existing technologies to optimise customer engagement. Empowering store-associates, drives sales via four key features/functions: •Clienteling, •Assisted Selling •Store Operations •Performance Analytics.  KIT is scalable and easily implemented.

Friends & Family Test (FFT); Patient Experience, Satisfaction and Feedback Survey Platform

Rhubarb Business Services Limited

Everyone has a voice. Our multi-channel (email, SMS, online, telephone, tablet, kiosk and paper) customer and engagement platform helps to engage and connect patients, customers and service users. Offering multi-language FFT, patient experience, satisfaction and feedback surveys with enhanced real-time dashboards and sentiment analysis.

Brandwatch Vizia Data Visualisation and Live URL Distribution Platform

Brandwatch

Brandwatch Vizia is a real-time data visualisation and insight distribution platform. Vizia enables you to combine multiple data sources and visualise them on any screen across your organisation. Vizia Reporting is a central distribution platform that allows you to seamlessly share social and marketing insights via a Live URL.

Social Media Management Platform

Falcon Social ApS

We offer a SaaS platform for social media listening, engaging, publishing, advertising, measuring and managing customer data. With us, you can explore the full potential of digital marketing by managing multiple customer touchpoints from one platform. You will love the easy-to-use UI, backed by stellar support.

Brandwatch Social Media Monitoring & Analytics Service / Enterprise

Brandwatch

Brandwatch is a real time social media monitoring, social media listening, social analytics and consumer intelligence platform crawling millions of online sources, including all major social networks (Twitter etc.), news and review sites, blogs and forums, to provide owned and earned social media tracking and market research, including image recognition.

Microsoft Dynamics 365 for Social Housing

RSM

Microsoft Dynamics 365 for customer engagement, customer services, sales and marketing, operations, financials - configured template solution for Social Housing organisations wishing to implement Microsoft Dynamics 365.

ScreenCloud Digital Signage

ScreenCloud

We make digital signage - easy and fast - for any screen. We run on easily accessible low-expense consumer hardware (TVs you buy off Amazon) that are often already deployed. Setup is no harder than running Netflix at home. It's a fantastic user experience. Customers love how simple it is.

Online Brand Protection

Safenames Ltd

To combat the ever growing global problem of online brand abuse in the form of cyber-squatted domain names, Safenames has developed a fully managed and innovative brand protection service called Mark Protect. To simplify the overwhelming task of policing and taking action on trademark infringements across the Web.

Cirrus Omni Video License

Cirrus

Our Cirrus Omni Video license provides access to a premium quality video chat product that allows end-users and video-enabled agents to converse via video chat. Video chat provides real ROI in a number of applications including end-user technical support or verifying types of installed equipment (e.g. obsolete heating equipment).

SBL Hootsuite Enterprise Social Media Management Platform

Software Box Limited (SBL)

Hootsuite is a social media management, engagement, monitoring and listening platform. It enables organisations to collaboratively deliver social media strategies across departments and social networks from one secure, web-based and mobile dashboard. Hootsuite integrates with existing systems, helping organisations to more effectively inform and engage with communities through social media.

L3C Content Moderation

L3C Limited

Solution for the detection and moderation of inappropriate visual content such as adult content, violence, inappropriate historical figures, abuse, self-harm, substance abuse and cultural specific content using machine learning.

Omni Channel Contact Centre

Cinos Communications Services

The Cinos contact centre service leverages best-of-breed Cisco Unified Contact Centre Express (UCCX). Delivering secure, highly-available, contextual omni-channel and multi-channel interactions to call centre agents for a connected, digitised customer journey. Reduce queue times and improve customer satisfaction by adding email, web chat, and social media channels.

IBM Microsoft Dynamics 365 for Case Management

IBM United Kingdom Ltd

IBM's solution for Case Management provides a modern digital services and customer engagement platform based on Microsoft Dynamics 365 and the Microsoft Cloud. A powerful omni-channel platform for digital transformation and 'Digital by Default' programmes successfully deployed to over 40 UK Public Sector organisations, providing accelerated service delivery.

Engagement Management Professional (Public Cloud)

Verint Systems Inc.

This solution enables public sector organisations achieve their customer engagement and digital transformation goals. Key aspects include a customer portal, case management, knowledge management, enterprise search, analytics, end-to-end process automation, CRM and social/email support. Delivered as a cost-effective public cloud solution, each tenant's data/services are securely maintained and individually configured.

Acquia Journey

Acquia Inc

Acquia Journey is a customer journey orchestration software that provides a visual journey map and intelligent tools to unify customer data, monitor their activity, and deliver best-next actions and offers in real time, across multiple channels.

infoboss data management

Clearview

The infoboss data management software platform provides a means to collect, organise and categorise data from multiple sources into a central repository, providing data governance, quality, GDPR compliance, audit, alerting and advanced search capabilities. Built on Elastic Search, the platform is scalable, quick to setup and very easy to use.

ACCESSIBILITY | FIRST

Sitemorse

Cost effective service to; 1. Understand your websites level of accessibility compliance (WCAG 2.1), 2. Audit your website(s) 3. Automated assessment review to focus on priorities ‘what actions will deliver the greatest improvements’. Site (and sections) are assessed each week, the number of pages automatically increasing as compliance improves.

Wordnerds Real-time Social Listening / Public Sentiment Analysis Platform

Nerds With Words Ltd

Our cutting-edge Social listening platform Sentiment+ combines AI with old-school linguistics, surfacing real-time sentiment, topics and contextual themes that can be trended/reported over time. Allowing government organisations to uncover and understand the true voice of the public. Platform Input sources include Social Media, Review Sites, Forums, owned CSV data.

Responsiv Solutions IBM Business Automation Content Services on Cloud

Responsiv Solutions Ltd

IBM Business Automation Content Services on Cloud provides superior scalability, security, stability, mobility, and cross-platform content management capabilities that can be utilized for a variety of use cases that include collaborative document management, imaging solutions, social content management, business and transactional content services, archiving, and more

Media monitoring

Meltwater

At Meltwater, we enable our clients to harness external data – the unstructured public domain of editorial and social media. We turn these into data-driven insights that guide organisational decision making. Helping our clients gather, analyse, and then distribute those insights, internally and externally via a blend of software.

SMART Stakeholder Engagement Platform

Syrenis Ltd

SMART, a secure cloud stakeholder management system for classifying and communicating with stakeholders (GDPR Compliant); classify using tags, map and track change in stakeholders’ attitudes, use dynamic web forms, automate responses, use broadcast email/SMS facilities, create engagement programmes, plus secure document collaboration, social-media management and full virtual press office module.

Redmoor Digital Health Analytics and Intelligence

Redmoor Health

Redmoor Digital Health Analytics and Intelligence Service is delivered by specialists with a proven track record in Health. Services include feasibility studies, benefits realisation and data analytics. Our specialists can help you to clearly understand what your data is telling you so you can enhance your decision making.

Nanowire Data Analysis Platform

Spotlight Data

The Nanowire data analysis platform uses Artificial Intelligence and machine learning to capture, extract, analyse, train and understand unstructured files and social media. Users can search, cluster, classify and report on hidden patterns across their data sources. The system features a user-friendly front-end and a scalable data processing pipeline.

Online display advertising

BeingOnline

The BeingOnline digital design team are experienced in designing, building and delivering assets for the digital display advertising for big brands such as Stena Line, Kia UK and Power NI. We propose to provide this service offering to the Digital Marketplace.

Factmata Expert Media Intelligence & Social Listening

Factmata

Factmata Expert Media Intelligence helps government departments spot claims and rumours online about any topic. Our software helps outline and identify key trends in public opinion, who is driving these, and where they originate. It also detects harmful rumours and disinformation, terrorist content and hate speech.

Newsdesk - Online, Press and Social Media monitoring with Analytics

LexisNexis

Newsdesk is a media monitoring and analytics solution. The easy-to-use interface provides access to a curated collection of global content including licensed news, web content, broadcast, blogs and user generated social content (e.g. twitter, facebook, Linkedin, YouTube etc). Users can search, analyse, create dashboards and share content across their enterprise.

MatsSoft: MATS SaaS

MatsSoft Limited

MATS Low-code lets you develop your own digital services and applications with 5-10x less resource. MATS gives you a custom fit with all the digital features and communications you need but is more cost-effective than off-the-shelf solutions. It's extremely fast and simple to use with eLearning or 3-day onboarding training.

Social Media Management Software

Orlo

Orlo (SocialSignIn) enables hundreds of leading public sector organisations to create powerful customer experiences and communications that influence behaviour. Orlo consists of customer service, marketing, media monitoring and reporting modules - bringing together departments to work from a single system.

SBL Hootsuite Impact Social ROI Analytics Solution

Software Box Limited (SBL)

Hootsuite Impact allows customers to optimise paid and organic social media activity. It provides precise and easy-to-understand recommendations for improving engagement and growing social media ROI. Hootsuite Impact calculates social-media ROI based on your specific objectives, taking into consideration all costs and inputs to provide accurate, real-time visual insights.

Microsoft Dynamics 365 / CRM for Housing

Esuasive

Microsoft Dynamics 365 / CRM for Housing meets the specific requirements of housing associations and local authority housing providers, reflecting the complex relationships between properties, tenants, tenancies and services and integrating with existing housing management systems to deliver ‘joined up’ services to customers.

Social Media Engagement

UCcert Limited

Uccert provides the quick, simple low cost solution for social media data mining, allowing customers to interact across multiple platforms in a consistent and managed way. Allowing staff to respond to your customers needs or requests on social media.

PureConnect Cloud

Genesys Europe B.V.

PureConnectCloud is a comprehensive set of on-demand services for contact centres elevating CX. Highly scalable, reliable, and secure architecture allows global companies to cost effectively rapidly scale up and down handling Omni-channel interactions (email,web-chat,SMS, & social), speech enabled IVR, Outbound, Recording & Quality Management, Speech Analytics, Process Automation & Reporting

Praedictio

Mitra Innovation

A managed service and tools that will help: Get control and visibility of all your data, Explore and exploit data to generate new innovations: Forecasts future performance Revenue, margin generating opportunities Improving customer experience Focused marketing activities Insight beyond human capabilities, Up and running with zero capital costs.

Smart Chat Framework

Mobile Edge UK

AI Chat service for Amazon Echo, Facebook and websites. AIML (version 2.0) is used to provide a common knowledge base, providing consistent responses across all channels. Can link to trained neural networks and authentication (IDV) services for account and status checking.

ReachBack Enterprise Social Network Platform

Built Intelligence Ltd

ReachBack is a collaborative community help desk. It provides an environment to build a library of high-quality questions from users with answers delivered and curated by experts in their field.

ClickDimensions Marketing Automation Services

Tisski Limited

As a ClickDimensions Gold Partner, we provide analysis, planning, design, deployment and support services for ClickDimensions for Microsoft Dynamics 365. ClickDimensions marketing automation solution includes essential marketing tools like email marketing, campaign automation, web intelligence, surveys, web forms and landing pages to help you effectively engage your customers.

Text Surveys

Rhubarb Business Services Limited

Everyone has a voice. Our multi-channel customer and engagement platform helps to engage and connect colleagues, patients, customers, staff and service users. Offering multi-language surveys with enhanced real-time dashboards and sentiment analysis.

Microsoft Dynamics 365 (Official Sensitive)

Civica UK Limited

Provides out of the box Microsoft Dynamics 365, securely hosted and managed within a UK-based, IL3 data centre. The SaaS offering has been accredited for Official Sensitive use by the Home Office, can process Official Sensitive data out-of-the-box and offers PSN-P connectivity.