Civica UK Limited
A highly configurable, AWS hosted SaaS solution, Civica’s councillor and MP contact management solution enables questions from, and responses to, councillors, MPs and other key stakeholders to be fully traceable, reportable and managed in one place. The solution enables you to build appropriate levels of sign off into every response.
ABM Knowledgeware Ltd.
Review customer landscape requirements. Conduct a complete business and IT strategy assessment. Understand business requirement impacting IT for past, present and neat term future, Prepare 5-10 years SAP roadmap.
EntServ UK Ltd part of the DXC Technologies Group
DXC's leading banking service offers a complete end to end solution for any channel, product or department - applicable to retail and commercial banking. The service can be deployed independently of legacy IT and existing programmes.
FOUNDRY4 CONSULTING LTD
UiPath's Robotic Process Automation (RPA) platform allows government
(local, central and agencies)to rapidly automate much of the manual,
repetitive, processes without changing the underlying technologies or the
processes. The software robots mimic human work to deliver enhanced
quality, better governance, greater efficiencies, managed costs and a better
Bureau van Dijk Electronic Publishing Ltd
Orbis is the world’s most powerful comparable data resource on private companies. It has information on over 375 million companies.
Use Orbis to find, analyse and compare companies, internationally, for better decision making and increased efficiency. Integrate Orbis into your CRM to enrich and refresh your data. Regional versions available.
Link SCV is an innovative, scaleable and flexible Single Customer View solution which encapsulates a series of matching routines that identify unique individuals in unique households and assigns persistent record keys to all of the data sources which it processes.
Charterhouse Voice & Data
8x8’s Contact Platform as a Service. Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS
Collections CRM is a fully integrated enterprise cloud software solution for any organisation that wants to process and manage Debt Collection. Our Collections CRM covers debtor analysis and court management helping to ensure a quicker turnaround on all debtor cases.
BCS GLOBAL NETWORKS LIMITED
Our Recruitment solution is currently utilised by the NHS and enables clients to identify, screen and interview prospective employees from any where in the world, much quicker, more accurately and for less money. Clients using this service experience up to a 50% reduction in their recruitment costs.
MEDICARE NETWORK LIMITED
Our integrated (Al-powered) Secure Communications solution with Closed-User Group functionality enables you to fully secure and manage your complete enterprise communications stack, from PABX to Mobile calls, Email, Instant Messaging, Video calls and File sharing, whilst giving accurate voice to text transcription and indexing, simplifying, reducing effort, time and cost.
BTS Holdings plc
Atereo App delivers savings by cutting staff and other costs in switchboards and contact centres.
Giving access to a directory of services tailored to their current location, date and time, reducing the number and duration of calls to the organisation and improving the customer experience.
The SDA Gateway is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online Discretionary Award forms, automatically populate a Management System, prepare for the roll out of Universal Credit, tailor support around a customer’s individual needs and help them out of a crisis situation.
We are an Advanced SugarCRM partner specialising in implementing Cloud based Citizen CRM and Case Management applications.
We have extensive knowledge of open standards technologies providing innovative products & solutions across a wide range of public & private sector organisations.
Our key focus is business transformation creating increased operational effectiveness.
GLOBAL 4 COMMUNICATIONS LIMITED
HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.
Data Lakes are the ideal solution for the collection and storage of big data for future use. EAL considers data as an enabler for business innovation, we work with our clients to deliver cloud-based data storage solutions that are well architected and geared to make data readily available for analysis.
8x8 Video Meetings enables external participants to join meetings directly from their browser without the need to download plugins or software applications. 8x8 Video Meetings enables interactions that start as a chat or phone call to seamlessly move to a full HD video collaboration session with screen sharing.
PRECISELY SOFTWARE LIMITED
Take advantage of proven data quality, geocoding and location analysis capabilities directly within Hadoop and Spark.
Aggregate, analyze and share data in ways that previously weren't possible.
Perform geocoding, location intelligence, geoenrichment and drivetime routing in a fraction of the time compared to existing solutions.
Certified for Cloudera and Hortonworks.
Processing direct debits, eliminating duplications Calculates and manages pro-rata'd periods and updating existing Finance IT Systems. A highly manual process that is easily and quickly automated with this service.
Uccert provides the quick, simple low-cost solution for social media data mining, allowing customers to interact across multiple platforms in a consistent and managed way. Allowing staff to respond to your customers’ needs or requests on social media.
Incremental’s Microsoft Customer Service Package is a complete delivery approach delivering all the core functionality needed to optimise the customer service function. Covering call centre, managing queries, operational actions, complaints and case management, Microsoft Dynamics 365 Customer Service streamlines data and provides unified technology to deliver seamless, personalised customer experiences.
enCircle Solutions Ltd.
Achieve accessibility compliance with the quickest and most cost effective method available in the marketplace today. Using Equalweb's cutting edge technology based on unique AI algorithms we can help you make your website and all your digital content accessible without modifying your code.
QUADIENT UK LIMITED
Impress (Output Management Software) is a customer communication management solution that helps organisations facilitate and streamline the consolidation and delivery of outgoing customer communications.
Impress is especially suited to automate and speed up the handling of structured and adhoc document communications, physical and digital (letters, appointments, billing, applications etc)
The Access Group
Access Care Planning is the UK's leading cloud-based digital care-planning, monitoring, case-management, eMAR, workflow solution. Delivered by browser and mobile app (online/offline), it removes paper, improves quality and compliance. Part of the Access Care Suite (used by 5,800+ registered providers), it's easy-to-use and helps you deliver outstanding care.
To provide members with 'Self-Service', Silverbear has developed a Self-Service Portal and an API / Web Services library that provides web integration from the Silverbear solution to our portal and / or membership organisation website.
ProTech Computer Systems Ltd
Protech’s ProConnect centre portal supports the delivery of qualifications through centre networks. The portal supports centre accreditation process, manages administration qualification and facilitates centre restrictions where necessary.
FRED: Feedback. Respond. Evaluate. Drive engagement. Organisations are increasingly seeking to connect with customers and engage with employees to measure satisfaction. With FRED you can create tailored, branched and multi-question two-way SMS based campaigns to increase response rates. Responses are saved and can be reported on for insight and action.
Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity.
A Customer Service / complaints management system for Transport Operators. Allowing the flexibility to pick and choose elements that work for franchises. Customisable by each organisation so that it works the way you work. Customer Services, Repair Management, Incident Management, Lost Property, Marketing and Reporting in one system.
Creating a Robot, acting as a 'central filing clerk', this service gathers documents creating a single view of your customer, responds to service requests and alerts relevant officers.
Employees can tap into data and make smarter decisions, enhancing the customer experience.
8x8’s contact centre as a service (X Series 5-8). Telephony & UC Contact for superior customer service. Highly compatible. Omni-channel. Customer speech analytics, AI, skills-based routing, Intelligent IVR, preview campaign dialler, dashboards, customisable web wallboards, quality monitoring, Named User permissions, Universal Team Messaging. Call recording. Open APIs CRM integrations.