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420 results found

420 results found in Cloud software in the category Live chat

Puzzel Contact Centre

Puzzel Ltd

Puzzel Omni-channel Cloud Contact Centre solution offers Voice, Email, SMS, Web-chat and Social media channels, integrated in a single, compelling, UI. Puzzel also offers Workforce Optimisation (QM, WFM, PM), Speech Analytics, Payment, Chatbots, Knowledgebases and full integration to CRM systems via a comprehensive API.

Dynamics 365 for Project Service Automation

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Mobile Journey

Esendex Limited

A secure and interactive mobile messaging solution, facilitating the meaningful personalised connections you need to have with your customers. Whether you need to process payments or complete an income expenditure process, the Esendex Mobile Journey enables you to actively and efficiently engage with your customers on a whole new level.

Futr. Inside (Staff facing chatbot)

Futr AI Limited

Your organisation runs on all sorts of tools, services and systems, from expenses and holidays, to knowledge sharing and reporting harassment. Eliminate vendor lock-in and costly retraining by plugging your staff into your legacy systems through our light chatbot overlay. Everything they need, on whatever channel they have to hand.

Microsoft Conversational AI

Ceox

Ceox helps public sector exploit Artificial Intelligence to deliver intelligent conversational agents to interact with citizens. Ceox Conversational AI Services cover discovery, design, implementation and support. Microsoft’s public cloud Artificial Intelligence and Machine Learning tools and services are set-up to improve service delivery enabling users to interact with services naturally.

PureEngage Cloud

Genesys Europe B.V.

The Genesys PureEngage Cloud Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

Blue Lights Evolve - Workflow enabled digital Knowledge Solution

Blue Lights Digital

A mobile learning and operational reference solution delivering interactive, immersive multimedia digital training courses and resources. Accredited continual professional development (CPD) for smartphone, tablets and the web enabling access to knowledge, procedures, policy and intelligence. Scalable learning management system with RBAC admin rights, content design and publication and business insights.

Dynamics 365 for Team Members

Silverbear

Team Members subscription is a named user subscription for users who are not tied to a particular function who require basic Dynamics 365 functionality. This license includes read access and limited write access. Extremely suitable for use with solution such as Silverbear Membership.

Digital Customer Service Platform

Orlo

Orlo (SocialSignIn) enables hundreds of leading public sector organisations to create powerful customer experiences and communications that influence behaviour. Orlo consists of customer service, marketing, media monitoring and reporting modules - bringing together departments to work from a single system.

Dynamics 365 for Sales Device SL

Civica UK Limited

Multiple users can access the Dynamics 365 for Sales application through shared device login. The use rights are equal to the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device. Please note there is no Dynamics 365 Enterprise Plan 1 device license.

Microsoft Dynamics 365 for Field Service

Bytes Software Services

Microsoft Dynamics 365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders to deliver business process driven, best in class field service management. https://www.microsoft.com/en-gb/dynamics365/field-service bsscloud

DXC Technology ServiceNow Subscription Service for Health

CSC Computer Science Ltd part of the DXC Technologies Group

DXC Technology's ServiceNow for Health offers a portfolio of robust cloud-based applications that automate and manage enterprise services. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades.

One Housing

Capita Business Services Limited

One Housing is an integrated SaaS housing management solution for local authorities and registered providers of housing, encompassing the modules required for optimum performance. The system provides person and property-centric data, integrated with strong business process management, delivering a 360-degree view of the Customer and one version of the truth.

Dynamics 365 Plan

Phoenix Software Ltd

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

Case Management and Customer Service with Dynamics 365

Brightwire

Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and relationship management, complaints handling, legal matter management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.

Dynamics 365 for Field Service

Redspire Ltd

Microsoft Dynamics365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics365 case management capabilities and field service work orders to deliver business process driven, best in class field-service management. Capabilities include work order management, schedule, dispatch, routing capabilities, repairs&returns management, inventory management.

Cloud Software

ADM Interactive

Our professional and trusted software management services help the customers to take care of all the elements of software services, including but not limited to 24/7 health and uptime monitoring, 24/7 critical incident response, security patching, code deployments and other DevOps related work.

Dynamics 365 Customer Engagement Plan Business Application Additional Storage Add-On

Phoenix Software Ltd

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

Becketts Cloud Voice, Contact Centre and Collaboration

Beckett Telecom

The Unify Cloud Voice, Contact Centre and Collaboration service is available at either ISO 27001 or Official security levels. Provides a secure high availability IP communication service from any location with a suitable data connection. Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX and Contact Centres.

Yoti Verify

Yoti Ltd

Yoti facilitates instant digital verification of individuals, through a free app, that is reusable following initial enrolment. Incorporating leading technology with manual checks to perform liveness, and document authenticity checks matched to an individual's biometric. A GDPR compliant service which is simple and secure for users and businesses.

Dynamics 365 for Customer Engagement

Redspire Ltd

Microsoft Dynamics 365 for Customer Service is the recommended choice for your customer support teams. It provides users with access to core customer service capabilities including case management, Interactive_Service_Hub, Unified_Service_Desk, SLAs and Entitlements. Each Dynamics 365 Customer_Service_User SL includes rights to Microsoft_Social_Engagement, Voice_of_the_Customer, Mobile_ Offline_Sync, Gamification and Microsoft PowerApps. www.microsoft.com/en-gb/dynamics365/customer-service

SmartAgent Automate - Chatbot

Mission Labs Limited

SmartAgent Automate will transform your customer care and sales teams with multi-channel and multilingual, asynchronous chat which seamlessly switches between integrated bot and agent, depending on the context. Completely deflect high volume, low value contacts via our automated chatbot, leaving your agents free to focus on serving high value contacts.

XMA Salesforce Add-ons

XMA Limited

Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services beyond the Salesforce platform is easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want.

Freshservice ITSM Service Desk: Employee Engagement Suite

Freshworks, Inc.

Affordable, configurable, ITIL V aligned, IT Service Desk (ITSM) software solution featuring intuitive UI, robust ticketing, a self-service portal with service catalogue & knowledge management, enterprise reporting, rich integration capabilities, Asset Management, smart automation and Artificial Intelligence/ Machine Learning capabilities. Optional Live Chat (Freshchat) and Call Center (Freshcaller) software integrations.

Advanced Media Monitoring

Orlo

Orlo (SocialSignIn) enables hundreds of leading public sector organisations to create powerful customer experiences and communications that influence behaviour. Orlo consists of customer service, marketing, media monitoring and reporting modules - bringing together departments to work from a single system.

Bold | Bold360

LogMeIn

Bold360 agent is a customer engagement solution that enable organizations to directly engage with and provide assistance to end-users via a variety of digital channels through a set of features which may include live agent or automated interactions. Bold360ai is a customer engagement solution that includes artificial intelligence-based self-service capabilities,

Dynamics 365 Non-Production Instance Add-On

Silverbear

The Production Instance Add-On is well suited for multi-instance deployments. Dynamics 365 Plan subscription users can access the default Dynamics 365 Plan instance included within subscription, and every Dynamics 365 Plan additional instance associated with the same tenant.

Dynamics 365 for Marketing

Silverbear

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations.

Mitel Hosted IP Telephony, Unified Comms and Contact Centre

Britannic Technologies

Make your customer communications fast, simple and personal. Mitel solutions enable you to create omnichannel & personalised experiences, collaborative customer service across single or multi-site organisations and facilitates for a range of complimentary integrations that add even more value to your business. Each bespoke build is tailored to your business.

NICE inContact CXone Cloud Contact Centre Solutions for the Government by Business Systems

Business Systems (UK) Ltd

Cloud Contact Centre Solutions from Business Systems helps meet public expecations without breaking the budget, unifiying Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence. With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services for helping you deliver best possible service to citizens.

Audio Conferencing

8x8 UK Limited

HD Audio Conferencing service single click from 8x8's X Series (1-8), increases productivity, delivering a full collaborative solution via single web app, including conference calls with virtual online meetings; screen sharing; white-boarding; team meetings; video conferencing, Jitsi meeting experience (opensource); inbuilt telephony, IM & recording with call plans.

HR Software

SCUBE LIMITED

Scube's HR Management System offers a wealth of modules to suit the needs of your business. This highly used system is feature-rich, direct and gives a key HR management platform along with free documentation and entry to large community of users.

T-Pro Dictate - Digital Dictation & Speech Recognition Workflow Documentation Solution

T-Pro

T-Pro Dictate is a hosted platform that delivers Digital Dictation and Speech Recognition technology to boost productivity, reduce costs and drive innovation. Get users up and running immediately across workflows, settings, devices, and apps for a seamless, consistent, and personalised voice experience.

Microsoft Dynamics 365 for Operations Device SL

Bytes Software Services

Dynamics 365 for Operations device license multiple users can access through a device to operate a point of sale device, shop floor device, warehouse device or store manager device. bsscloud

Futr. Build (Conversation-as-a-Service)

Futr AI Limited

Subscribe to our vender agnostic conversation-as-a-service API, with endpoints for common use cases across the public sector. Whether its our natural language processing, translation or GDPR service, use the same serverless endpoints we use to power Futr’s conversation-as-a-service platform.

Dynamics 365 for Customer Service

Phoenix Software Ltd

Microsoft Dynamics 365 for Customer Service provides access to Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality. Each license includes rights to Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/customer-service

Intrado Cloud Contact Pro

Intrado Solutions Ltd

Intrado Cloud Contact Pro is a cloud hosted, multichannel contact platform designed to boost productivity, increase contact rates and build customer relationships. With more than 400 features, our service has the ability to deliver diverse call flows for customer acquisition, service, retention and collections, with workflow management tools and forecasting.

NFON Enterprise Cloud Telephony

Bechtle direct Ltd.

A cloud telephone system specifically tailored to fit your business needs with scalability up to 250 thousand users. Free internal calls and you can work anywhere and make and take calls on your mobile or PC Softphone / Skype for business. No investment in on-premise expensive equipment and maintenance contracts.

Dynamics 365 Additional Portals and Page Views

Insight

The default Portal provided with Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000.

CDW 8x8 Audio Conferencing

CDW Limited

HD Audio Conferencing service single click from 8x8's X Series (1-8), increases productivity, delivering a full collaborative solution via single web app, including conference calls with virtual online meetings; screen sharing; white-boarding; team meetings; video conferencing, Jitsi meeting experience (opensource); inbuilt telephony, IM & recording with call plans.

Chat

Esendex Limited

SMS Chat is one of many new innovations from Esendex, empowering Public Sector Organisations to engage in two-way conversations with customers via SMS. It provides a popular new communication channel for your customer, and, as multiple conversations can be held concurrently, improves productivity.

NICE inContact CXone Contact Centre Customer Satisfaction Surveys

Business Systems (UK) Ltd

NICE inContact CXone Customer Satisfaction surveys drive higher performance and increased customer satisfaction. With a simple, web-based interface, flexible dashboards and customizable views, agents and supervisors can identify opportunities for improvement and self-coaching.

Barracuda Web Application Firewall

COOLSPIRiT

Barracuda Web Application NextGen Firewall, highly scaleable security solution protects applications from both targeted and automated attacks both on-prem or in the cloud with Amazon Web Services, Azure and Google Cloud Platform. Security is integrated into various firewall technologies as web filtering, malware, intrusion prevention, threat protection & anti-spam protection

Dynamics 365 for Marketing

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Dynamics 365 Plan with Silverbear Membership SAL

Silverbear

A Silverbear Membership SAL with an embedded Dynamics 365 Plan, which includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

IAM (Identity & Access Management)

Sitekit Systems Limited

Sitekit IAM platform delivers identity and access management capabilities for authority staff, partners or citizens, supporting appropriate access to digital services / applications.

Service Management Automation (SMA-X) - from Micro Focus

MICRO FOCUS SOFTWARE UK LTD

Service Management Automation is an analytics-driven service management solution for managing the entire service portfolio and lifecycle within and beyond IT. Based on a unified platform, it accelerates agent productivity, reduces ticket volumes and increases user adoption and satisfaction.

Chatbot

Hopstay

Hopstay provides a chatbot solution to optimise customer support for local governments & councils. We automate responses to frequently asked questions & allow citizens to access key services through messaging & voice platforms. This improves accessibility & makes customer support more efficient.

Connex One Contact Centre

Connex One

Connex One is a cloud based software as a service solution. It's an omnichannel, multi-channel data analytics platform and our clients can communicate with customers through several communication channels. The main contact centre communication channels being voice inbound/outbound, webchat, sms, email & social media.

Microsoft Dynamics 365 Additional Portals and Page Views

Bytes Software Services

Default Portal provided with Dynamics 365 Plan 1 application subscriptions maybe extended by purchasing licenses for additional portals, for a non-production portal, or additional production portals. Customers may also extend the default 1Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000. bsscloud

Nexus Anywhere365 Contact Centre

Nexus Open Systems Ltd

The Nexus Anywhere365 Universal Contact Centre can be fully integrated into Microsoft Teams and Skype for Business, enabling you to manage all your interactions across all your channels, helping to make your organisation more productive whilst providing a seamless customer experience.

storm® CONTACT:WebRTC™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:WebRTC™ integrates storm’s multi-channel Cloud Contact Centre solution with cutting-edge WebRTC technology, delivering powerful new capabilities through direct browser-to-browser communications. It seamlessly introduces new channels in a single environment, enabling video, advanced collaboration, and file and screen sharing, as well as person-to-person voice calls, directly to the user’s browser.

RightAnswers

Upland Software

RightAnswers is a cloud-based knowledge management software and web self-service solutions provider for customer service and IT support. We combine software, knowledge, knowledge automation and services specifically designed to help enterprise organizations manage and share knowledge, resulting in a more efficient way to deliver knowledge throughout your enterprise.

Dynamics 365 Enterprise Plan 1

Bechtle direct Ltd.

Plan subscriptions are new with Dynamics 365. A Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365. Includes Dynamics 365 for Sales, for Field Service, for Customer Service, for Project Service Automation, and full PowerApps P2

CDW 8x8 Unified Communications

CDW Limited

Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

Teleopti Workforce Management

Business Systems (UK) Ltd

Teleopti Workforce Management solutions (WFM) enables accurate scheduling, forecasting and resource planning in the contact centre and back office. With 30 years' workforce management and scheduling experience, we offer full consultancy, project management, implementation and support services to deliver best fit, optimal workforce management solutions.

Firmstep CMS

GRANICUS-FIRMSTEP LIMITED

CMS is available to all platform customers, this solution is an ideal way to refresh your web presence, increase channel-shift and reduce costs. This is an open source distribution powered on Drupal. Hosted on AWS cloud infrastructure and Supported by Firmstep. Typically for both public website and internal intranet.

Business Systems Workforce Management

Business Systems (UK) Ltd

At Business Systems we work with all major Workforce Management (WFM) manufacturers (Teleopti, NICE and Verint) and boast an outstanding Workforce Optimisation team of experts. With 30 years' workforce management experience, we offer full consultancy, project management, implementation and support services to deliver best fit, optimal workforce management solutions.

Silverbear Membership Essentials Server

Silverbear

Essentials Server provides core platform componentry designed to meet the current and evolving needs of membership organisations who are looking for an integrated system that will unify their data, deliver operational efficiencies through workflow and automation.

Microsoft Dynamics 365

FlexRM Limited

Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).

FLEX AI Office 365 Adoption and Teams Bot

Phoenix Software Ltd

The FLEX AI Office 365 Adoption Chatbot is an artificial intelligent assistant that enables you to quickly increase user adoption whilst dramatically reducing costs. The unique FLEX AI OneStopBot ensures all services can be easily accessed from a single bot.

TipSubmit

Motorola Solutions UK Limited

TipSubmit is designed to facilitate open and efficient communication between law enforcement personnel and citizens. TipSubmit enables community members to easily submit non-emergency tips to participating agencies, either anonymously or by creating a personal profile. This then allows the agency personnel to work in a more efficient manner.

CRM on Dynamics 365

Equiniti ICS Ltd

Customer Relationship Management on an Azure based Dynamics 365 platform. Designed to manage and maintain citizen relationships, track engagements and deliver actionable data. Data driven solution that improves how you interact with citizens. Tangibly streamline processes and increase citizen satisfaction with service.

Geomant Contact Expert

Geomant

Geomant's Hosted Contact Expert is a fully featured cloud contact center application created specifically for Microsoft Skype for Business Online users that require advanced contact center functionality including; Custom IVR, Skills-based Agent routing of Voice, Chat, and Email, Agent Scripting, Callback, and Supervisor functions.

BigCommerce Implementation

twentysix Limited

twentysix has significant expertise implementing Commerce sites rapidly and to a very high standard. We are a certified BigCommerce partner.

storm® CONTACT:WFM™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:WFM™ is an automated scheduling and resource optimisation solution which integrates seamlessly with existing workforce management systems. CONTACT:WFM automatically routes calls to available experts based on up-to-date schedules, and if the system detects any gaps in scheduling, email or SMS alerts are automatically triggered, ensuring consistency across the workforce.

Managed Open Source Website & Portal Service

Zaizi Limited

Scalable open source website and portal service based on either Drupal or Crafter CMS. The service is configured for clients needs on either client hosted infrastructure of public cloud (AWS/Azure). Optional DevOps / DevSecOps service provides continual enhancement support and we provide integration services with other systems and services.

BMC Helix Business Workflows

Fusion Business Solutions

BMC Helix Business Workflows is a modern case management solution that extends services for lines of business including HR, facilities and other departments, in a scalable, managed, and automated way as a cloud service. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix Business Workflows.

Viewdeck Productivity Suite for Business

Viewdeck Consulting Limited

Delivers safe and secure collaboration, bringing together internal distributed teams, external suppliers, subcontractors and homeworkers. Suite includes secure Chat, Video, Project Management, Wiki, Fileshare, GIT Service and Kanban through a combination of cloud-based web, mobile and desktop applications. Police, Education, Local Government, NHS Client Base.

Dynamics 365 for Marketing

Civica UK Limited

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarily aimed at B2B and low volume B2C organisations.

SMS Campaign Manager

Esendex Limited

Surveys enable you to receive direct feedback from your customers at the time it's most relevant to them. By using the super-fast Esendex digital platform we are able to maximise your engagement and achieve response rates 10 times greater than traditional channels such as email, web and voice.

Dynamics 365 Customer Engagement Plan Business Application Additional Storage Add-On

Civica UK Limited

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

Skype for Business Plan 1

Akhter Computers PLC

Microsoft Skype for Business Online is a hosted communications service that connects people anytime and from virtually anywhere and any device. It gives users access to presence, instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities

Arrow Cloud Telephony and Unified Communications Solution

Arrow Business Communications Limited

A secure cloud based telephony service utilising Mitel PBX software and handsets. Customers can add Contact Centre functionality, Compliant call recording, Call Analytics, Remote workers, mobile and soft clients and collaboration tools. The service is managed, monitored around the clock and customers are provided with a self service administration portal.

ServiceNow

TESM

ServiceNow offers a portfolio of robust cloud-based applications that automate and manage enterprise services. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades. ITSM, HRSD, ITOM, SecOps, CSM and more.

Dynamics 365 Plan

Redspire Ltd

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

SBRI Innovation Platform with Brightidea

Tenshi

A Small Business Research Initiative (SBRI) innovation platform based on a UK hosted/supported instance of BRIGHTIDEA, the global corporate Innovation Process Management Platform used by AXA, BT, CISCO, NEILSON. Tailored by Tenshi for UK SBRI (pre-commerical trials) it includes: Ideation, Challenges, SME engagement, competitive procurement and pre-commerical trials.

Live Chat Software

Orlo

Orlo (SocialSignIn) enables hundreds of leading public sector organisations to create powerful customer experiences and communications that influence behaviour. Orlo consists of customer service, marketing, media monitoring and reporting modules - bringing together departments to work from a single system.

Contact Centre

Worldline

Worldline’s Cloud Omnichannel Contact Centre Platform provides customers with a personalised, frictionless, continuous experience regardless of channel (inc. Social Media), location or touchpoints; designed to harness both Artificial Intelligence (AI), Robotic Process Automation (RPA). Our Contact Self-service utilises IVR, Speech Recognition, Chatbots within a secure environment and full Audit trail.

FLEX AI IT Services Bot

Phoenix Software Ltd

The FLEX AI IT Support Bot uses AI technology and self-service to improve IT support 24/7 while reducing service delivery costs.

Microsite and Sub domain Consolidation - Citizen facing, Digital First Communication

i3MEDIA

Consolidate all Sub-domain management in to one centralized system Pay, Report and Apply quickly and easily with limited interaction from the council. Multiple sites driven from one central CMS centralizes online communication reducing the need for multiple teams to manage and support micro-sites. One system one up to date message.

BMC Helix Digital Workplace Advanced

Fusion Business Solutions

BMC Helix Digital Workplace provides intuitive and intelligent consumer-like experiences. It delivers simple, context-aware interfaces that provide engaging experiences to support employees. Helix Digital Workplace offers omni-channel engagement extending beyond traditional service channels with chatbots and virtual agents. Fusion GBS is a Platinum Partner of BMC, reselling Digital Workplace.

Legacy CRM upgrade and cloud migration to Microsoft Dynamics 365 (CRM)

Incremental Group

Incremental provides services to prepare you for an upgrade to Dynamics 365 (CRM) or migration from an on-premise legacy CRM to the cloud. Operating a legacy CRM brings with it several risks to your organisation. Migrate your business from a legacy, dated CRM to Microsoft Dynamics 365 for Customer Engagement.

Remedyforce/Salesforce - IT Service Management Cloud Software Solution

AiM Ltd

BMC's Remedyforce is a modern ITIL aligned IT Service Management software tool. Developed through a joint venture with Salesforce hosted on the famous Force.com platform – the world’s most stable on-demand cloud platform. AiM understands an organisation's needs and configures and deploys the tool to fully meet functional requirements.

GOSS LiveChat

GOSS Interactive Ltd

GOSS LiveChat enables website/intranet visitors to use instant messaging, for immediate response by your Contact Centre agents. Used by Customer Service Teams, Sales Teams and Support Teams to deliver improved levels of customer satisfaction within Local Government/Authorities/Councils, Central Government Agencies, NHS Trusts, Police Authorities and Housing Associations.

Microsoft Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Bytes Software Services

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints. bsscloud

XMA Salesforce Service Cloud

XMA Limited

Salesforce Service Cloud is a digital toolkit for Customer Relationship Management for Cases, Complaints, Contacts Centres or Back Office teams and processes. Capabilities include CRM, workflow, APIs into legacy applications, social and mobile collaboration; including the ability to assign tasks, send alerts and increase 1st contact resolution

Unified Comms Managed Service

Cisilion Limited

Cisilion provide customers with a range of services including cloud consultancy, professional services and ongoing support or managed services. Whether it's working with cloud, hybrid cloud or private cloud deployments, Microtech can provide the expertise to design, implement, migrate and support your cloud solutions.

Deskpro customer support helpdesk software

DESKPRO LTD

Deskpro is multi channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice. It is already in use by some of the largest UK Government departments and can help your team provide excellent service while saving time and money.

Secure Web Chat payments

ECKOH UK LIMITED

Secure Chat allows you to offer real-time chat assistance and take secure payments to your website visitors. Your agents can chat , push urls, take secure payments and co-browse both reactively and pro-actively too. It is quick, efficient, customer friendly and what customers want.

Dynamics 365 for Marketing

Phoenix Software Ltd

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations.

XMA Salesforce - Lightning Service Cloud

XMA Limited

Salesforce Service Cloud is a digital toolkit for Customer Relationship Management for Cases, Complaints, Contacts Centres or Back Office teams and processes. Capabilities include CRM, workflow, APIs into legacy applications, social and mobile collaboration; including the ability to assign tasks, send alerts and increase 1st contact resolution

One Digital Enterprise

Capita Business Services Limited

One Digital Enterprise is an end-to-end digital platform, enabling organisations to deliver exceptional customer service. One Digital Enterprise incorporates the One Digital Portal and One Digital Forms and Contact Manager services. These individual components are both available via G-Cloud.

Dynamics 365 Plan

FlexRM Limited

Microsoft Silver partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider.

Live Chat

Synthetix Limited

Synthetix live chat offers a unique set of features allowing your customers real-time contact with you in the most effective and efficient platform. Combining it with our AI knowledge-base, agents are 50% more effective than traditional live chat solutions.

Interactive Voice Response

Temple Interactive Media

Automated telephone call handling and IVR (Interactive Voice Response). Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.

Microsoft Social Engagement Additional Posts Add-On

Civica UK Limited

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

XMA Salesforce - Health Cloud

XMA Limited

Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys.

4net Hosted Contact Centre

4net Technologies Ltd

4net offers omni-channel contact centre services from world leading application providers. Our services can be delivered via a number of hosting options, private, public and hybrid cloud. Services include customer analytics, skills-based routing, enhanced IVR, preview campaign dialler, dashboards, customisable wallboards, quality monitoring, multi-level permissions, call recording and open APIs.

Hosted PBX

8x8 UK Limited

Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Team Messaging. Increased productivity.