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523 results found

523 results found in Cloud software in the category Live chat

  • Civica Chatbot Frequently Asked Questions (FAQ) Service (Standard)

    Civica UK Limited

    Rapid deployment of Microsoft QnA Maker making complex frequently asked questions (FAQ) documentation readily accessible for up to 100 concurrent Chatbot users over web, social and voice channels. Includes advice to curate content sources and use of conversational AI to maximise value from Microsoft Bot Framework and Azure App Services.

  • Connected Bank - Microsoft Dynamics 365 for Banking

    EntServ UK Ltd part of the DXC Technologies Group

    DXC's leading banking service offers a complete end to end solution for any channel, product or department - applicable to retail and commercial banking. The service can be deployed independently of legacy IT and existing programmes.

  • Word Processing system for African languages

    Gusoma Technology Company Limited

    A Digital System of Representation and Communication (DERC) is a complete solution for word processing, digital clock and calendar designed supporting African languages. At present the DERC of Gusoma supports 12 African languages. It can be embedded in software, online platforms, word processor, email client, electronic dictionary, or search engine.

  • Fusion - 8x8 CPaaS (Contact platform as a Service)

    Charterhouse Voice & Data

    8x8’s Contact Platform as a Service. Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS

  • Mobile Secure Communications Platform

    MEDICARE NETWORK LIMITED

    Our integrated (Al-powered) Secure Communications solution with Closed-User Group functionality enables you to fully secure and manage your complete enterprise communications stack, from PABX to Mobile calls, Email, Instant Messaging, Video calls and File sharing, whilst giving accurate voice to text transcription and indexing, simplifying, reducing effort, time and cost.

  • Video Conferencing

    GLOBAL 4 COMMUNICATIONS LIMITED

    HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.

  • Unified Communications as a Service (UCaaS)

    Cinos

    Unified Communications as a Service (UCaaS) by Stellaris leverages best-of-breed Cisco communications. Provides unified voice and video communications, multi-channel/omni-channel contact centre, voice/video/content conferencing, instant messaging/presence and voicemail to users in any location. With public or private cloud options, Stellaris delivers the organisational agility you need to drive true transformation.

  • One Digital Forms and Contact Manager

    Capita Business Services Limited

    An intuitive and flexible forms solution, enabling the digital capture and processing of data. Creating highly configurable web forms, including powerful workflow, that engage customers in an integrated end-to-end process. The integrated Contact Management solution provides a single view of customer engagement, allowing users to assist customers with digital processes.

  • Customer Communication Management

    Espire Infolabs Ltd

    Espire offers a comprehensive suite of Customer Communication Management services to enable inbound & outbound communication. We provide consulting, implementation and managed support services using Quadient (Inspire), OpenText Exstream, Stream Serve, PB Stack (EO, VIP/VDE), Sefas, Smart Communication and Kofax (KTA, KC and KTM).

  • Knowledgebase

    ECKOH UK LIMITED

    We offer an internal and external Knowledge Base service that allows web agents during their interaction with a customer to instantly access answers to their questions, without leaving the console or the chat or call. The agent chooses the best answer from those offered and pushes it to the customer.

  • Meetings Collaboration

    Amillan Ltd

    8x8 Video Meetings enables external participants to join meetings directly from their browser without the need to download plugins or software applications. 8x8 Video Meetings enables interactions that start as a chat or phone call to seamlessly move to a full HD video collaboration session with screen sharing.

  • Social Media Engagement

    UCcert Limited

    Uccert provides the quick, simple low-cost solution for social media data mining, allowing customers to interact across multiple platforms in a consistent and managed way. Allowing staff to respond to your customers’ needs or requests on social media.

  • Microsoft Dynamics 365 Customer Service Package

    Incremental Group

    Incremental’s Microsoft Customer Service Package is a complete delivery approach delivering all the core functionality needed to optimise the customer service function. Covering call centre, managing queries, operational actions, complaints and case management, Microsoft Dynamics 365 Customer Service streamlines data and provides unified technology to deliver seamless, personalised customer experiences.

  • OPTO4Contact - Contact Centre Solution

    SCB Global Ltd

    OPTO4Contact delivers intelligent Omni-Channel contact centre features both natively within Microsoft Teams or outside of it. OPTO4Contact seamlessly incorporates all communication channels including voice, mail, chat, text message, social media and video into one consistent contact experience, empowering agents by creating a holistic journey of communication for each customer.

  • Public and Hybrid Cloud Services

    Altiatech Ltd

    Altiatech’s Cloud Services supports your digital transformation, delivering a comprehensive solution to deploy, host and support your cloud environments with a mix of public or hybrid cloud solutions. Designed to maximise your cloud adoption quickly and securely, our services include Microsoft Azure, Amazon Web Services and Google Cloud Platform.

  • Silverbear Self-Service / API Services Library

    Silverbear

    To provide members with 'Self-Service', Silverbear has developed a Self-Service Portal and an API / Web Services library that provides web integration from the Silverbear solution to our portal and / or membership organisation website.

  • Unified Communications

    Opus Telecoms

    Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity.

  • UST SmartOps™

    UST Global Pvt Ltd

    UST SmartOps™ is an Intelligent Process Automation Platform that holistically learns and re-imagines your business processes while digitizing and compressing manual workflows. This empowers employees to focus on opportunities with the highest business impact. Combines AI, RPA & cognitive automation to streamline business operations, reducing costs, improving efficiency and profitability.

  • Insight 8x8 Contact Centre

    Insight

    8x8’s contact centre as a service (X Series 5-8). Telephony & UC Contact for superior customer service. Highly compatible. Omni-channel. Customer speech analytics, AI, skills-based routing, Intelligent IVR, preview campaign dialler, dashboards, customisable web wallboards, quality monitoring, Named User permissions, Universal Team Messaging. Call recording. Open APIs CRM integrations.

  • 8x8 UCaaS (Unified Communications as a Service)

    Softcat Limited

    Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity

  • Olympus MedPresence - Virtual Clinical Video Collaboration

    KEYMED (MEDICAL & INDUSTRIAL EQUIPMENT) LIMITED

    MedPresence, a secure virtual cloud video collaboration solution which integrates with any clinical video source (eg endoscopy camera) enabling instant access to a procedure room from anywhere in the world - participants can interact and communicate, just as if they were in the room together, leading to increased clinical efficiency.

  • OPTO4Teams - Direct Routing for Microsoft Teams

    SCB Global Ltd

    OPTO4Teams utilises voice services in the Microsoft Cloud via direct routing to provide a complete communications solution in Microsoft Teams. In addition to collaboration features such as calling, meetings chat and data sharing, OPTO4Teams also offers advanced functionality including global calling, omni-channel contact centre integration and sophisticated fraud protection.

  • Dynamics 365 Customer Engagement

    Redspire Ltd

    Microsoft Dynamics 365 for Customer Service is the recommended choice for your customer support teams. It provides users with access to core customer service capabilities including case management, Interactive_Service_Hub, Unified_Service_Desk, SLAs and Entitlements. Each Dynamics 365 Customer_Service_User SL includes rights to Microsoft_Social_Engagement, Voice_of_the_Customer, Mobile_ Offline_Sync, Gamification and Microsoft PowerApps. www.microsoft.com/en-gb/dynamics365/customer-service

  • Salesforce - Lightning CRM

    Softcat Limited

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCS2020GC12

  • Live Chat

    Synthetix Limited

    Synthetix live chat offers a unique set of features allowing your customers real-time contact with you in the most effective and efficient platform. Combining it with our AI knowledge-base, agents are 50% more effective than traditional live chat solutions.

  • Advanced Listening

    Orlo

    Orlo provides one platform to manage reputation and improve customer experience. From Customer Service to Marketing and Comms, hundreds of public sector organisations, including almost 1/2 of UK constabularies, 30% of local councils and many central government organisations, rely on us to manage and measure engagement across digital channels.

  • Fusion Teams - Managed Cloud Telephony & UC Service

    Charterhouse Voice & Data

    Fusion Teams is a hosted SBCaaS platform that allows for both Direct Routing connections to Microsoft Teams and for integration of legacy PBX solutions with Microsoft Teams

  • Insight 8x8 Voice for Microsoft Teams

    Insight

    Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

  • UCaaS (Unified Communications as a Service)

    GLOBAL 4 COMMUNICATIONS LIMITED

    Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity.

  • Webchat / click to call, co-browsing, video calling - WebRTC

    Britannic Technologies

    Web Real-Time Communications, enables peer-to-peer browser-based applications for voice, video, file sharing and chat (similar to Skype, without browser software plug-ins). WebCall is a cloud “Digital Collaboration” service improving citizen communication over digital platforms . WebCall can be integrated into existing telephony and contact centre platforms - supporting Omni-channel contact.