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380 results found

380 results found in Cloud software in the category Interactive voice response (IVR)

  • Fusion - 8x8 CPaaS (Contact platform as a Service)

    Charterhouse Voice & Data

    8x8’s Contact Platform as a Service. Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS

  • Remote Patient Monitoring Platform

    Inhealthcare Ltd

    Inhealthcare's remote patient monitoring health platform allows clinicians to automate monitoring, self-care and behavioural change programmes, leveraging a range of patient communication tools. Partners can integrate their own products and services. We are clinician and patient led in everything we do, focussing on real NHS problems rather than technology.

  • StreamTranscribe

    Stream UK

    StreamTranscribe leverages the latest cloud technologies in machine learning, artificial intelligence and natural language processing to deliver accurate auto generated subtitles in over 30 languages in minutes rather than days. StreamTranscribe integrates seamlessly with existing video or audio libraries.

  • Stellaris Managed MDT Video

    Cinos

    MDT Video Conferencing service from Stellaris leverages best-of-breed Cisco TelePresence to deliver video as a service (VaaS) into NHS MDT meetings. A fully managed video service available via HSCN, N3 or the Internet. Includes centralised scheduling, multi-party conferencing, MS Teams integration, and in-room A/V connection to PACS, Microscope etc.

  • Automated Communications & Payments

    illion Digital Tech Solutions Ltd

    We build fully managed automated communication solutions for business to consumer organisations to improve customer engagement and lower cost to serve. illion digital tech solutions utilises SMS, email, Web, Interactive Voice Messaging, Interactive Voice Response & payment gateway technologies as alternatives to call centre agents and letters.

  • FLEX AI Smart Houses

    ICS.AI LTD

    FLEX Smart Houses transform the way ‘care’ is delivered, by creating an experience-centered approach for older adults around ‘assisted living and loneliness’. Create AI led smart home services, accessing comprehensive knowledge about individual wellbeing by combining all  sensory, wearables and activity data into an expanded machine learning capability.

  • Engage Hub Cloud Solution

    Brainstorm Mobile Solutions Limited

    Engage Hub is a real-time journey orchestration and cross-channel communications platform delivering improved CX and operational efficiencies. Engage Hubs dedicated Agile team offers rapid journey automation and hands-on journey mapping for enterprise companies. Use cases include digital process automation, call centre optimisation, and multichannel communications.

  • Video Conferencing

    GLOBAL 4 COMMUNICATIONS LIMITED

    HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.

  • Unified Communications as a Service (UCaaS)

    Cinos

    Unified Communications as a Service (UCaaS) by Stellaris leverages best-of-breed Cisco communications. Provides unified voice and video communications, multi-channel/omni-channel contact centre, voice/video/content conferencing, instant messaging/presence and voicemail to users in any location. With public or private cloud options, Stellaris delivers the organisational agility you need to drive true transformation.

  • Hosted PBX Solution

    UK IT Networks Limited

    Virtual Office unified communications PBX platform comes with company wide private chat, presence detection, softphones, web conferencing, optional video and Apple and Android mobile apps to improve collaboration on any device, anywhere.

  • Customer Communication Management

    Espire Infolabs Ltd

    Espire offers a comprehensive suite of Customer Communication Management services to enable inbound & outbound communication recipients using various channels like Print & dispatch, email, SMS, messengers ( WhatsApp, Facebook etc), available on Cloud as PaaS and onPrem.

  • Infobip - Moments - Omnichannel Customer Engagement Platform

    INFOBIP LIMITED

    Moments is an omnichannel customer engagement platform – omnichannel communication automation, event-based orchestration, personalized messaging, campaign analytics and customer data management. It helps enterprises to create personalized communications to deliver messages in the right moment and over the right channel - through the entire customer journey.

  • Gamma Horizon - Resilient Cloud Unified Communications (UCaaS) Platform

    GAMMA NETWORK SOLUTIONS LIMITED

    Gamma's Horizon Collaborate is a hosted UCaaS Platform providing features such as; voice/video conferencing, IM, presence, desktop and file sharing, integration with CRMs and IP telephony (VoIP). Operated through handsets, mobile or desktop apps. Web/App interfaces allow realtime access and changes to the many features available on a user basis.

  • Opinion8

    Square Systems Limited

    We empower organisations to be successful. We collate stakeholder feedback by IVR telephone, SMS, Email and the web around the clock in all languages. Real-time access to the feedback for analysis gives organisations a genuine understanding of the customer experience, identifies areas for improvement and promotes consolidation of good practice.

  • Qualtrics NHS Patient Experience | Friends and Family Test (FFT)

    Qualtrics LLC

    Run your friends and family test internally at your trust or outsource it to the Qualtrics team. Build flexible patient experience dashboards linking FFT data with complaints and PALS. Give dashboard across the trust from ward managers to board members, giving them the insights to take actions and improve Quality.

  • Social Media Engagement

    UCcert Limited

    Uccert provides the quick, simple low-cost solution for social media data mining, allowing customers to interact across multiple platforms in a consistent and managed way. Allowing staff to respond to your customers’ needs or requests on social media.

  • OPTO4Contact - Contact Centre Solution

    SCB Global Ltd

    OPTO4Contact delivers intelligent Omni-Channel contact centre features both natively within Microsoft Teams or outside of it. OPTO4Contact seamlessly incorporates all communication channels including voice, mail, chat, text message, social media and video into one consistent contact experience, empowering agents by creating a holistic journey of communication for each customer.

  • Unified Communications

    Opus Telecoms

    Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity.

  • Insight 8x8 Contact Centre

    Insight

    8x8’s contact centre as a service (X Series 5-8). Telephony & UC Contact for superior customer service. Highly compatible. Omni-channel. Customer speech analytics, AI, skills-based routing, Intelligent IVR, preview campaign dialler, dashboards, customisable web wallboards, quality monitoring, Named User permissions, Universal Team Messaging. Call recording. Open APIs CRM integrations.

  • 8x8 UCaaS (Unified Communications as a Service)

    Softcat Limited

    Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity

  • RealPlay-AI-Simulated-Learning-Solution

    TTEC (UK) SOLUTIONS LIMITED

    TTEC's role-playing RealPlay™ learning solution leverages Artificial Intelligence (AI) and machine learning technology to simulate real-world scenarios. Employees learn by completing the job and getting real-time feedback and coaching. The training is completely digital, on-demand and asynchronous, enhancing the learner experience while saving organisations time, money and improving citizen satisfaction.

  • OPTO4Teams - Direct Routing for Microsoft Teams

    SCB Global Ltd

    OPTO4Teams utilises voice services in the Microsoft Cloud via direct routing to provide a complete communications solution in Microsoft Teams. In addition to collaboration features such as calling, meetings chat and data sharing, OPTO4Teams also offers advanced functionality including global calling, omni-channel contact centre integration and sophisticated fraud protection.

  • Insight 8x8 Voice for Microsoft Teams

    Insight

    Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

  • Amazon Connect

    Mission Labs Limited

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics. Mission Labs implemented/managed.

  • UCaaS (Unified Communications as a Service)

    GLOBAL 4 COMMUNICATIONS LIMITED

    Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity.

  • WL Contact

    Worldline

    Worldline’s Cloud Omnichannel Contact Centre Platform provides customers with a personalised, frictionless, continuous experience regardless of channel, agent, location or touchpoints; designed to harness Artificial Intelligence (AI) to deliver the best CX at the lowest cost. Our Contact Self-service utilises IVR, Speech Recognition, Chatbots with a full Audit trail.

  • SBL Amazon Connect

    BOXXE LIMITED

    Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

  • INVO HOSTED

    INVO SOLUTIONS LIMITED

    INVO HOSTED PBX The hosted IPBX provides modern, flexible communications with a wide choice of business applications for office, home and mobile users. A state of the art web interface allows real time access and moves and changes as well as adding new services.

  • Fusion - 8x8 Managed Cloud Contact Centre Service

    Charterhouse Voice & Data

    8x8’s contact centre as a service (X Series 5-8). Telephony & UC Contact for superior customer service. Highly compatible. Omni-channel. Customer speech analytics, AI, skills-based routing, Intelligent IVR, preview campaign dialler, dashboards, customisable web wallboards, quality monitoring, Named User permissions, Universal Team Messaging. Call recording. Open APIs CRM integrations.

  • HGS Automated Digital Workforce; Amazon-Lex Chatbot, Intelligent and Cognitive Automation

    HGS UK

    Our certified automation experts support and deliver tailored HGS Automated Digital Workforce Software for Artificial Intelligence (AI), Machine Learning (ML), cognitive automation, RPA; interaction automation (Chatbot), OCR/ICR across all industry leading platforms. HGS is a trusted UK Government Tier 1 supplier with 100+ automated solutions ensuring reliability, security and compliance.