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277 results found in Cloud software in the category Interactive voice response (IVR)

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277 results found

Puzzel Contact Centre

Puzzel Ltd

Puzzel Omni-channel Cloud Contact Centre solution offers Voice, Email, SMS, Web-chat and Social media channels, integrated in a single, compelling, UI. Puzzel also offers Workforce Optimisation (QM, WFM, PM), Speech Analytics, Payment, Chatbots, Knowledgebases and full integration to CRM systems via a comprehensive API.

Email Surveys

Rhubarb Business Services Limited

Everyone has a voice. Our multi-channel customer and engagement platform helps to engage and connect colleagues, patients, customers, staff and service users. Offering multi-language surveys with enhanced real-time dashboards and sentiment analysis.

Mobile Journey

Esendex Limited

A secure and interactive mobile messaging solution, facilitating the meaningful personalised connections you need to have with your customers. Whether you need to process payments or complete an income expenditure process, the Esendex Mobile Journey enables you to actively and efficiently engage with your customers on a whole new level.

Hosted 3020 LifeX: Dispatch and First Contact Solution for Critical Control Rooms

Frequentis AG

The on- or off premise hosted 3020LifeX solution provides a full web-based call centre solution including ACD, IVR, recording, and integration with Airwave and ESN (when available). Together with a host of other features tailored to safety critical control rooms it provides a reliable solution to base your operations on.

storm® CONTACT™

Redwood Technologies Ltd

storm® CONTACT™ is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, delivering iACD® (intelligent Automated Contact Distribution) for any size of organisation. This connects people and devices to the best automated or live resources, however, wherever, whenever and in whatever quantity they interact.

Microsoft Conversational AI

Ceox

Ceox helps public sector exploit Artificial Intelligence to deliver intelligent conversational agents to interact with citizens. Ceox Conversational AI Services cover discovery, design, implementation and support. Microsoft’s public cloud Artificial Intelligence and Machine Learning tools and services are set-up to improve service delivery enabling users to interact with services naturally.

PureEngage Cloud

Genesys Europe B.V.

The Genesys PureEngage Cloud Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

storm® UC

Content Guru Ltd (Redwood Technologies)

storm® UC provides a unified telephony estate in the cloud, flexing with the requirements of your business and adding and removing licenses as required. Workers on the road or at home can use the same number wherever they are and the service can be managed from any location.

Microsoft Cloud Services Consulting

ClearPeople Ltd

Utilising years of experience in Microsoft Azure, Office 365, SharePoint 2007, SharePoint Online, SharePoint 2010, SharePoint 2013, SharePoint 2016 and Sitecore projects, ClearPeople deliver Cloud Planning and Assessment services to rapidly deploy and leverage digital solutions driving productivity, improving efficiency and sharing knowledge.

VoxivoCX - cloud contact centre

Foehn

VoxivoCX is a cloud Contact Centre platform, providing a fully feature voice only contact centre platform optimised for supervisors, agents and customers including browser based agent portal, supervisor tools, performance reporting, wallboards and integrations capability. VoxivoCX comes with a full suite of telecommunication, implementation and support services from Foehn.

Intelligent Voice

Intelligent Voice

Scalable, Secure Speech Recognition and Natural Language Processing for highly regulated and privacy sensitive environments. The Intelligent Voice Speech Analysis Software provides a powerful and comprehensive suite of speech analysis capabilities, covering e-discovery / e-disclosure, live and post call compliance monitoring, PCI redaction, legal and regulatory services, and fraud prevention.

Hosted PBX Solution

UK IT Networks Limited

Virtual Office unified communications PBX platform comes with company wide private chat, presence detection, softphones, web conferencing, optional video and Apple and Android mobile apps to improve collaboration on any device, anywhere.

INVO HOSTED

INVO SOLUTIONS LIMITED

INVO HOSTED PBX The hosted IPBX provides modern, flexible communications with a wide choice of business applications for office, home and mobile users. A state of the art web interface allows real time access and moves and changes as well as adding new services.

Cloud Direct Skype for Business as a Service

On Direct Business Services Limited

Hosted cloud-based Microsoft Skype for Business is an enterprise–ready unified communications platform that connects people everywhere as part of their everyday productivity experience, providing a consistent, single client experience for presence, instant messaging, voice, HD video and meetings. We can add further features at a charge such as call recording.

storm® MATRIX™

Content Guru Ltd (Redwood Technologies)

storm® MATRIX™ is a flexible, cloud-hosted, real-time system for teleconferencing and contact management, supporting tens of thousands of concurrent callers. Customers can self-serve via the phone or the web, or operators can manage multiple conferences through an intuitive desktop interface with participants automatically sent sign-in details by email or SMS.

Becketts Cloud Voice, Contact Centre and Collaboration

Beckett Telecom

The Unify Cloud Voice, Contact Centre and Collaboration service is available at either ISO 27001 or Official security levels. Provides a secure high availability IP communication service from any location with a suitable data connection. Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX and Contact Centres.

Capita ePayment Touch Tone

Capita Business Services Limited

ePayment Touch Tone (DTMF automated telephone payments) supports self-service payments by debit or credit card using the telephone keypad.

storm® RECORDER™

Redwood Technologies Ltd

storm® RECORDER™ provides a platform for converged recording of multi-channel of communications. Covering fixed line and mobile voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in compliance and quality control frameworks. The data produced can either be stored in the cloud or on a user’s own system.

Mitel Hosted IP Telephony, Unified Comms and Contact Centre

Britannic Technologies

An Internet Protocol Telephony (IPT), Unified Communications Service and Contact Centre Solution. The service is based upon MITEL technology providing IPT, Instant Messaging, Rich Presence, Peer to Peer High Definition Video, Unified Messaging with Microsoft Integration, Soft phone and Smartphone integration and Omni Channel Contact Centre, WFM and Recording.

Cloud Voice SIP

Virgin Media Business

SIP Trunking is a hosted, IP based, voice service utilising the SIP standard. Customers can make calls, usually from an IP handset or desk-based client (soft phone), to the PSTN (Public Switched Telephone Network) and vice-versa. Unlike traditional services (ISDN) it enables voice and data consolidation within a single connection.

CardByPhone

X-on

CardByPhone removes credit and debit card data from being accessible within an organisation during phone transactions. PCI-DSS requirements which govern security when handling card data are taken out of scope. CardByPhone can be integrated with contact centre and order processing systems or as a complete hosted telephony environment.

NICE inContact CXone Cloud Contact Centre Solutions for the Government by Business Systems

Business Systems (UK) Ltd

Cloud Contact Centre Solutions from Business Systems helps meet public expecations without breaking the budget, unifiying Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence. With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services for helping you deliver best possible service to citizens.

Audio Conferencing

8x8 UK Limited

HD Audio Conferencing service single click from 8x8's X Series (1-8), increases productivity, delivering a full collaborative solution via single web app, including conference calls with virtual online meetings; screen sharing; white-boarding; team meetings; video conferencing, Jitsi meeting experience (opensource); inbuilt telephony, IM & recording with call plans.

Futr. Build (Conversation-as-a-Service)

Futr AI Limited

Subscribe to our vender agnostic conversation-as-a-service API, with endpoints for common use cases across the public sector. Whether its our natural language processing, translation or GDPR service, use the same serverless endpoints we use to power Futr’s conversation-as-a-service platform.

NFON Enterprise Cloud Telephony

Bechtle direct Ltd.

A cloud telephone system specifically tailored to fit your business needs with scalability up to 250 thousand users. Free internal calls and you can work anywhere and make and take calls on your mobile or PC Softphone / Skype for business. No investment in on-premise expensive equipment and maintenance contracts.

Gamma's Resilient Cloud Inbound Service

Gamma

Gamma's Inbound delivers ‘inbound’ calls from an advertised number of choice (01/02/03/08 - including existing numbers) forwarded to a destination telephone number of choice, regardless of location or device. The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR.

CDW 8x8 Audio Conferencing

CDW Limited

HD Audio Conferencing service single click from 8x8's X Series (1-8), increases productivity, delivering a full collaborative solution via single web app, including conference calls with virtual online meetings; screen sharing; white-boarding; team meetings; video conferencing, Jitsi meeting experience (opensource); inbuilt telephony, IM & recording with call plans.

Chat

Esendex Limited

SMS Chat is one of many new innovations from Esendex, empowering Public Sector Organisations to engage in two-way conversations with customers via SMS. It provides a popular new communication channel for your customer, and, as multiple conversations can be held concurrently, improves productivity.

NICE inContact CXone Contact Centre Customer Satisfaction Surveys

Business Systems (UK) Ltd

NICE inContact CXone Customer Satisfaction surveys drive higher performance and increased customer satisfaction. With a simple, web-based interface, flexible dashboards and customizable views, agents and supervisors can identify opportunities for improvement and self-coaching.

Open Source Alfresco Content Management System (CMS)

Leicestershire Health Informatics Service

LHIS offers the Alfresco Enterprise Document and Records Management as a cloud hosted service. Alfresco is the market leading Enterprise Content Management platform, as of 2014 more than 1,300 organisations in 180 countries use Alfresco daily. Customers choose to use alfresco out-of-the-box or configure it to meet their specific requirements.

storm® SHOUT™

Redwood Technologies Ltd

storm® SHOUT™ is a mass multimedia alerts system which enables business to provision and distribute messages instantaneously. SHOUT delivers messages via SMS, voice, email, instant messaging or any other form of communication depending on what will best suit the situation and recipient, delivering effective, immediate mass communication.

Chatbot

Hopstay

Hopstay provides a chatbot solution to optimise customer support for local governments & councils. We automate responses to frequently asked questions & allow citizens to access key services through messaging & voice platforms. This improves accessibility & makes customer support more efficient.

Connex One Contact Centre

Connex One

Connex One is a cloud based software as a service solution. It's an omnichannel, multi-channel data analytics platform and our clients can communicate with customers through several communication channels. The main contact centre communication channels being voice inbound/outbound, webchat, sms, email & social media.

HISconnect integrated clinical record systems

Leicestershire Health Informatics Service

HISconnect integrates clinical record systems with the HIStel telephony solution to help Reception staff, Clinical staff and Managers to speed up patient verification, to keep patient contact details up to date, provide a personalised patient service and support QOF targets. *Product powered by Patient Connect.

Nexus Anywhere365 Contact Centre

Nexus Open Systems Ltd

The Nexus Anywhere365 Universal Contact Centre can be fully integrated into Microsoft Teams and Skype for Business, enabling you to manage all your interactions across all your channels, helping to make your organisation more productive whilst providing a seamless customer experience.

CDW 8x8 Unified Communications

CDW Limited

Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

NFON Hosted Telephony

Glemnet Ltd

A Cloud based IPPBX (VoIP) and Telephony platform used for 2-250,000 extensions across multiple sites and and multiple devices.

Focus Horizon

Focus Group

Focus Horizon is a complete communications service for your business that provides an extensive range of fixed and mobile telephony capabilities, via an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity. Stay connected anytime, anywhere.

SMS Reminders

MMG Mobile Marketing Group

SMS Messaging alert services. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials , Cyber Essentials Plus and Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider.

Intelligent Cloud Telephony Inbound Service

Simplecall Business Ltd

Resilient Number Manager Platform delivers a wealth of call features including routing, queuing, recording, hunt group, multi-level IVR and blacklisting/whitelisting. Great for disaster recovery scenarios, capturing insights and analytics to help continually enhance and perfect inbound calling experience.

Geomant Contact Expert

Geomant

Geomant's Hosted Contact Expert is a fully featured cloud contact center application created specifically for Microsoft Skype for Business Online users that require advanced contact center functionality including; Custom IVR, Skills-based Agent routing of Voice, Chat, and Email, Agent Scripting, Callback, and Supervisor functions.

RingCentral Meetings

RingCentral

RingCentral Meetings is a powerful online meetings and screen sharing solution that offers high quality experience anytime, anywhere, on desktop or mobile device. We also provide cloud telepresence solutions with RingCentral Rooms and RingCentral Room Connector. For organisations looking to make a bigger impact we also offer webinar solutions.

HIScall management suite software

Leicestershire Health Informatics Service

A custom-built communication system that utilises a cloud based VoIP PBX phone switching system. The VoIP technology, ensuring it provides a tailored service for all your telecom needs. Offering a fully featured telephone system with minimum recurring costs, HIStel can typically be provided for less than you might think.

Azdio Technical Services Limited Cloud ICT Software Services

AZDIO TECHNOLOGY SERVICES LTD

Azdio Technical Services Limited provides a full suite of Cloud ICT Software Services, including scoping, UI, data import/export, application analytics/ scaling, in-transit/operational/staff security/asset protection, availability/resilience, identity/authentication support in a secure, certified and documented way, training/demonstrations as required, and ongoing support of products it builds along with its partners'/other selected products.

E-Surveys and Feedback

Leicestershire Health Informatics Service

On line responsive mobile friendly real time surveys for data collection, feedback forms; suitable for service users, patient and staff, such as Friends and Family Test, Patient Experience; Equality and Diversity Monitoring, Service and Customer Satisfaction, Organisational Performance, for Continuous Improvement and Quality, Internet and Intranet / Secure Encrypted Forms

SMS Campaign Manager

Esendex Limited

Surveys enable you to receive direct feedback from your customers at the time it's most relevant to them. By using the super-fast Esendex digital platform we are able to maximise your engagement and achieve response rates 10 times greater than traditional channels such as email, web and voice.

Hosted Telephony Unified Communications and Collaboration

Exponential-e Ltd

Exponential-e's Hosted PBX & Unified Communications and Collaboration Service provides users with Private Branch Exchange (PBX) functionality from our centralised, resilient voice application servers. Our Hosted PBX Service is a Cloud-based Unified Communications Service which is delivered over our business-only, reliable and low latency network.

A AI Artificial Intelligence & Machine Learning Cloud software solutions

AI Cloud Services

At AI Services we specialize in artificial intelligence and machine learning technologies. Our solutions include advance image and video analysis and recognition solutions. These can meet a range of business use cases which we work with customers to develop. e.g. CCTV image analysis and alerting of suspicious behaviour and individuals.

Arrow Cloud Telephony and Unified Communications Solution

Arrow Business Communications Limited

A secure cloud based telephony service utilising Mitel PBX software and handsets. Customers can add Contact Centre functionality, Compliant call recording, Call Analytics, Remote workers, mobile and soft clients and collaboration tools. The service is managed, monitored around the clock and customers are provided with a self service administration portal.

SMS Messaging NHS

MMG Mobile Marketing Group

SMS Messaging alert services. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials , Cyber Essentials Plus and Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider.

DTMF Call Masking

allpay Limited

allpay provides a cloud-based Dual Tone Multi Frequency (DTMF) masking product which is integrated within its Virtual Terminal, Callpay. This allows call centre environments to become fully Payment Card Industry Data Security Standard (PCI-DSS) compliant to SAQ-A when taking payments over the phone.

Contact Centre

Worldline

Worldline’s Cloud Omnichannel Contact Centre Platform provides customers with a personalised, frictionless, continuous experience regardless of channel (inc. Social Media), location or touchpoints; designed to harness both Artificial Intelligence (AI), Robotic Process Automation (RPA). Our Contact Self-service utilises IVR, Speech Recognition, Chatbots within a secure environment and full Audit trail.

FLEX AI IT Services Bot

Phoenix Software Ltd

The FLEX AI IT Support Bot uses AI technology and self-service to improve IT support 24/7 while reducing service delivery costs.

Microsoft Teams Telephony and Contact Centre solutions

VIA

VIA UC for Microsoft Teams is a cloud-based telephony and contact centre solution with PSTN calling for Microsoft Teams. Simple per month user pricing and VIA's unique online management portal provide full PBX replacement and Contact Centre features on top of the standard Teams offering from Microsoft.

storm® CONTACT:SOCIAL™

Redwood Technologies Ltd

storm® CONTACT:SOCIAL™ seamlessly incorporates social media channels into the multi-channel storm Cloud Contact Centre solution through intelligent Automated Contact Distribution®. This enables quick, informed responses to enquiries made through services like Facebook and Twitter, connecting people and devices to the best automated and live resources – however, wherever and whenever.

4net Hosted SIP Trunk Services

4net Technologies Ltd

4net's SIP services delivers VoIP over managed data connectivity to IP-enabled PBXs. 4net's SIP service offers an unlimited voice channels, where each channel supports one concurrent two-way call and its SIP telephone number(s), which can be Geographic or Non-Geographic Numbers. With the ability to create hybrid cloud PBX deployments.

Debit and Credit Card Payments

allpay Limited

allpay’s Debit and Credit Card Payment Solutions are used by more than 550 clients encompassing all elements required to process a card payment. As well as providing a full range of front-end payment channels, allpay can provide organisations with a merchant account or work with their existing merchant account provider.

Gamma's SIP Trunks - Resilient Cloud Voice

Gamma

Gamma SIP Trunking is the UK's leading IP telephony/VoIP service, providing quality inbound and outbound voice calls over the customer’s choice of data connectivity. Compatible with the majority of iPABX/SBCs (including Microsoft Teams/Skype and Cisco), also delivers enhanced cloud features including; automatic failover, flexible call volumes and inbound call control.

Engagement Hub

iPlato Healthcare Ltd

iPLATO Engagement Hub allows central or regional teams (cancer screening, NHS Health Checks, etc.) to collaborate with GP practices around multi-channel patient engagement. The Hub supports safe and secure GDPR compliant patient communication using SMS, myGP® App, IVR, e-mail and letter.

Yay.com - VoIP Telephony Phone System

Yay.com

Yay.com is a leading provider of innovative cloud-based VoIP phone systems and state-of-the-art telephony for businesses of all sizes. Our comprehensive, feature-rich 'Cloud PBX' is highly customisable and easy-to-manage. It is the ideal cost-effective solution when looking to update existing business phone systems, enhance productivity or simply seeking unrivalled service.

storm® SHIELD™

Redwood Technologies Ltd

storm® SHIELD™ uses intelligent IVR technology to field high volumes of calls before they reach agents, scaling in the cloud to meet any level of demand. The sophisticated voice response capabilities allow customers to access many services automatically - from an account balance, to a secure payment system.

Deskpro customer support helpdesk software

DESKPRO LTD

Deskpro is multi channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice. It is already in use by some of the largest UK Government departments and can help your team provide excellent service while saving time and money.

Amazon Connect

Mission Labs Limited

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics. Mission Labs implemented/managed.

storm® CONTACT:SMS™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:SMS™ delivers a wide range of SMS solutions including automatic, mass outbound alerts, automated text enquiries and automated reminders, integrating with and leveraging information from existing CRM and back-end systems. CONTACT:SMS also manages inbound SMS, delivering messages to agents in a single, blended multi-channel queue to optimise communication processing.

storm® LOCK®

Redwood Technologies Ltd

storm® LOCK® is a PCI-compliant payment system which ensures that agents never directly handle customer payment details. LOCK can be fully automated or agent-assisted. If the agent can stays on the line to talk the customer through payment, the tones are masked to ensure that compliance is maintained.

Interactive Voice Response

Temple Interactive Media

Automated telephone call handling and IVR (Interactive Voice Response). Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.

Healthy New Towns

Inhealthcare Ltd

Inhealthcare's Digital Health Platform allows clinicians to automate monitoring, self-care and behavioural change programmes, leveraging a range of patient communication tools. Partners can integrate their own products and services. We are clinician and patient led in everything we do, focussing on real NHS problems rather than technology.

4net Hosted Contact Centre

4net Technologies Ltd

4net offers omni-channel contact centre services from world leading application providers. Our services can be delivered via a number of hosting options, private, public and hybrid cloud. Services include customer analytics, skills-based routing, enhanced IVR, preview campaign dialler, dashboards, customisable wallboards, quality monitoring, multi-level permissions, call recording and open APIs.

Hosted PBX

8x8 UK Limited

Unified Communications service from 8x8's X Series (1-8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM,conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers

Bill Payment Solutions

allpay Limited

allpay’s Bill Payment Solutions provide organisations with all forms of payment acceptance across cash, cheque, debit/credit card and direct debit from a single provider on a single platform. • Over the Counter Network Payment Solutions • Debit and Credit Card Payment Solutions • Direct Debit and Credit Solution

Unified Communications as a Service

Complete IT Solutions

Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers

Managed Office 365 Services

Pure Technology Group

Whether you’re working in your office or on the go, Office 365 provides a familiar, top-of-the-line set of productivity tools. Office 365 is always up to date, letting you create, edit and share with anyone in real time.

Cloud Connect

Telsis Direct Limited

Telsis Cloud Connect is a cloud based contact centre solution supporting both voice and digital channels. Cloud Connect supports WebRTC for zero install deployments and a powerful graphic call flow editors for rapid design of IVR call services.

B2M and PagerSMS

Saadian Technologies UK Limited

B2M is a reliable and secure web-based SMS communication and messaging platform. B2M can integrate with external systems and be used for mass notifications and 2-way communications. B2M supports the PagerSMS emergency alerting service. This turns a mobile phone into a pager that alarms continuously until acknowledged by the recipient.

RingCentral Contact Centre

RingCentral

RingCentral Contact Centre is a cloud based omnichannel contact centre solution that helps organisations deliver fast and personalised customer service as well as accelerate sales.

SmartAgent Assist - agent desktop

Mission Labs Limited

Our powerful SmartAgent Assist app has been designed with your agents in mind. Consolidate all of your communication channels into a single interface, with all your contact and customer information integrated and displayed. Your agents focus on providing answers rather than figuring out why and who they’re talking to.

Qualtrics Customer Experience Platform

Qualtrics LLC

Measure your customer experience and turn it into actionable insights with the world’s most agile platform for customer experience improvement. Powered by iQ - our predictive intelligence engine – Qualtrics automatically surfaces deep insights and predicts the key customer experience drivers for your organisation with realtime, dynamic dashboards

2FA / OTP SMS

MMG Mobile Marketing Group

SMS Messaging alert services. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials , Cyber Essentials Plus and Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider.

storm® CONTACT:OUTBOUND™

Redwood Technologies Ltd

storm® CONTACT:OUTBOUND™ is a multi-channel outbound service, providing automated and live agent dialling, that fully integrates with your existing contact centre infrastructure and CRM systems. Its state-of-art dialler capabilities predictive, power and preview features, while multi-channel mass personalised engagement options facilitate proactive communication with consumers with tailored, effective content.

storm® CONTACT:SOCIAL™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:SOCIAL™ seamlessly incorporates social media channels into the multi-channel storm Cloud Contact Centre solution through intelligent Automated Contact Distribution®. This enables quick, informed responses to enquiries made through services like Facebook and Twitter, connecting people and devices to the best automated and live resources – however, wherever and whenever.

NICE inContact CXone Contact Centre Quality Management

Business Systems (UK) Ltd

NICE inContact CXone Contact Centre Quality Management enable operations to improve the customer experience, agent experience, and internal processes. With 30 years' worth of experience, Business Systems are the UK's leading provider in Call Recording & Quality Monitoring solutions and offer consultancy, implementation and support.

Opus SIP Trunking

Opus Telecoms

Opus offers, via our valued Service Provider Gamma, (the UK's leading voice over IP (VoIP) business service), quality inbound and outbound voice calls over a choice of data connectivity. Compatible with most telephony systems, we also deliver complementary cloud features including; automatic failover, flexible channel volumes and inbound call control.

NICE inContact CXone Cloud Contact Centre Automatic Call Distributor (ACD)

Business Systems (UK) Ltd

NICE inContact CXone Cloud Automatic Contact Distributor (ACD), optimises customer interactions by quickly matching callers in the queue to the agents who can best help them. This means efficient call resolution, happy customers and money saved for your contact centre

HISpas - Patient Arrival System

Leicestershire Health Informatics Service

The HISpas touchscreen will allow the patient to automatically check-in for their appointment quickly and efficiently. The screen can be wall mounted or free standing and integrates with your SystmOne clinical system. HISpas also offers inbuilt Friends and Family Test and Patient Survey capture.

Natural Language IVR

ECKOH UK LIMITED

Natural Language IVR simply asks, ‘how may I help you?’ Customers then use their own words to say why they’re calling and move directly to the right destination, eliminating menus altogether. It allows all inbound calls to use a single telephone number and be greeted with a natural dialogue.

SMS Messaging

MMG Mobile Marketing Group

SMS Messaging alert services. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials , Cyber Essentials Plus and Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider.

Fuze Unified Communications

Unifii Ltd

Fuze is a global cloud communications and collaboration platform connecting the digital workforce. Through ONE simple, secure platform with a best-in-class user experience, enterprise technology leaders can transform communications, reduce complexity, and empower people to seamlessly collaborate on any device, whenever and wherever they want.

Secure SMS Messaging

MMG Mobile Marketing Group

SMS Messaging alert services. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials , Cyber Essentials Plus and Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider.

1Desk

IPsoft

IPsoft makes it possible to transform business performance through the employment of digital labor. Every day we automate thousands of IT and business processes for enterprises across a wide range of industries.

CDW 8x8 UCaaS (Unified Communications as a Service)

CDW Limited

Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

NICE inContact CXone Cloud Contact Centre Interactive Voice Response (IVR)

Business Systems (UK) Ltd

NICE inContact CXone Cloud Interactive Voice Response (IVR), optimises customer interactions by matching callers in the queue to their preferred type of communication (such as self-service) or speaking to the best skilled agent for their needs. Improve your customer experience whilst saving for your contact centre.

Alexa for Business

Amazon Web Services

With Alexa for Business, you can use the Alexa you know as an intelligent assistant to stay organized and focus on the work that matters. Alexa for Business includes the tools and controls that administrators need to deploy and manage shared Alexa devices, skills, and users at scale.

storm® TACTIC™

Content Guru Ltd (Redwood Technologies)

storm® TACTIC™ is an intelligent call-back and web chat solution. Queuing callers can book a time for a returned call via IVR. Web-browsing customers can also request call back or enter a live web chat with agents, sending a whisper prompt to the agent with details of their viewing behaviour.

Hermes Cloud Contact Centre

Ciptex

Hermes Contact Centre is powerful communications software, designed for customer contact across multiple media channels. With Voice, Multimedia, and Social Media available as stand-alone contact channels, or integrated seamlessly for ‘omni-channel’ communications; delivered from the Cloud ‘as-a-service’ to any number of agents, anywhere.

RingCentral Office

RingCentral

RingCentral Office is a fully-integrated communication platform offering a complete business phone system alongside advanced UC features. It is a fully-featured, compelling replacement for hardware-based PBXs, also featuring innovations only possible via the cloud-first architecture, like integrations with leading SaaS providers like Google, Salesforce, and others to improve business productivity.

storm® FLOW™

Content Guru Ltd (Redwood Technologies)

storm® FLOW™ is a feature-rich service management tool, allowing you to create a huge array of complex, automated, multi-channel, multimedia services for mobile and fixed networks. FLOW can be used to enable full communications integration, allowing customers to access services by email, SMS, phone, web or other media.

Odigo as a Service

Capgemini UK plc

Odigo is an omni-channel, cloud-based platform for Contact Centre as a Service. It can enable functionality, security, resilience and availability required by public sector Customers. Charges are opex-oriented and include a pay-per-minute component for voice. Much of configuration can be maintained by users. Access to upgrades is free of charge.

ABC SMS Messaging

MMG Mobile Marketing Group

SMS Messaging alert services. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials , Cyber Essentials Plus and Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider.

Cloud Contact

PUBLIC GROUP INTERNATIONAL LIMITED

The Cloud Contact Service offering is a cloud-based incident response system sitting on a global infrastructure , supported by a powerful ecosystem, delivering advanced IP-enabled communication features, AI-enriched response functionalities, IoT-enabled capabilities and state-of-the-art caller solutions with location, live video streaming, IP communication, call routing, prioritisation and texting capabilities.

Unified Communications

Cinos Communications Services

The Cinos Unified Communications service leverages best-of-breed Cisco telephony, Voice over IP (VoIP), Contact Centre and Collaboration services. The service provides IP telephony (IPT), omni-channel contact centre, voice and video conferencing, instant messaging and presence, voicemail and unified messaging, and softphone mobility for mobile, tablet and desktop users.