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1921 results found in Cloud software in the category Customer relationship management (CRM)

Agilisys Care - Financial Assessments

Agilisys Ltd

Agilisys Care has two “service user contribution” Financial Assessment calculations, Homecare and Residential, integrated within our Information & Advice product, which can be used independently of the I&A content. These calculators can be adapted to local variants of the National FA formulae.

Agilisys Care - Children's Information & Advice with SEND Local Offer Functionality

Agilisys Ltd

Agilisys Care Children’s I&A is based on our Exemplar Adult’s Information & Advice functionality. Developed in collaboration with Council experts and parents/carers representing best-practice for meeting “Local Offer” and SEND Code of Practice. A ready-made library of “best-quality answers” it provides directories for local (& national) organisations & providers.

Agilisys Care - Adult Needs Assessment

Agilisys Ltd

SDS Needs Assessment is a truncated version of ‘Needs Assessment with FA & RAS’ which evaluates “Care Act eligibility” in our visually rich friendly process, without calculating indicative budgets. A process enabling users to clarify their needs signposting them to locally favoured solutions, information and support, for their individual circumstances.

Agilisys Care - Managing Demand Package

Agilisys Ltd

Agilisys’ Care Managing Demand package brings together four core modules to enable citizens to have choice and control over their care and support. Citizens are able to independently self-help to meet their needs within local communities. They are able to build their knowledge, skills and confidence in managing their needs.

Knowledge Management

Agilisys Ltd

Agilisys Knowledge is a knowledge management solution deployed in inbound customer service environments, Contact Centres, IT and HR Service Desks, Web Self-Service areas and for enterprise internal knowledge management needs. The platform enables these groups to access vital knowledge quickly and easily through a simple to use natural language interface.

Axellera Empower – Collaborative Performance Management

Bancstreet Capital Partners Ltd

Empower your teams to make decisions on the basis of evidence. Actual, auditable operational, financial and other data from any source. Empower team members to manage their performance by more seamlessly working together. Empower team members with powerful intuitive tools to analyse challenges, formulate and evaluate answers and communicate solutions.

Axellera Clarity - Digital for Data Management

Bancstreet Capital Partners Ltd

Empower your teams to on-board, quality assure, manage and govern and distribute decision making data from any source. Move from fragmented data silos and patchy audit-ability and governance to a business wide capability that not only streamlines the way you collect data & reduce risks but empower decisionmakers organisation wide

Atchai Foundation Chatbot Platform

Atchai Ltd

The Foundation Chatbot Platform provides a hosted chatbot and conversational UI engine that integrates with most common messaging apps including Facebook Messenger, Slack, SMS. The platform provides a way to program the behaviour (content and conversation flow) of the bot with a Domain Specific Language expressed in JSON format.

Hosted Intranet

Axis12 Limited

Our hosted intranet distribution can be deployed in under 10 minutes, and provides a secure fully featured Intranet (based on Drupal 7) out of the box. It meets all UK Government requirements with regards to accessibility and security along with advanced content management features typical of any enterprise-grade CMS.

GOSS Digital Platform (CMS, Forms and Self Service/Assisted Service Portal)

GOSS Interactive Ltd

The GOSS Digital Platform provides browser-based content management system (WCMS), forms, process mapping/workflow and My Account functionality built on open standards. Enables online citizen Self Serve and Assisted Service website and portal functionality. Public Sector (Central/Local Government/Authority/Council, Police, NHS and Housing) customers can self serve and transact online.

Ctalk Contact Centre Agent Chat Licence

Ctalk Limited

Ctalk Contact Centre Web Chat enables agents to chat with clients via web sites offering "click to speak" links. Web Chat can present automatic questions to clients before passing calls to agents. It makes use of all the features of the contact centre system including skills based routing and workflow.

CGI - SAP Cloud Advisory, Implementation and Support and Maintenance Services

CGI

To implement and support SAP cloud products including SuccessFactors, Hybris, Ariba, Concur, Fieldglass, HANA Enterprise Cloud, Simply Finance, S4H, Business Intelligence, Cloud for Customer

CDW - Informatica Data Governance

CDW Limited

The market leading data governance framework provides an intelligent solution for data governance and compliance playing an important role in addressing risk, compliance and regulation challenges including General Data Protection Regulation (GDPR) Features within the framework include data qualoty, data lineage, impact assesment, business glossary .

CDW - Informatica Cloud Data Integration / ETL (DI/ETL)

CDW Limited

Industry Leading Data Integration engine allowing batch, real-time and streaming of data. Pre-packaged adapters and accelerators for common databases/ applications. Drag and drop zero code development. Metadata approach allowing full data governance. Allowing ETL, ELT data migration, data integration, data streaming, Change Data Capture, CDC, data audit and data lineage.

RingCentral Office via Netpremacy

Netpremacy Limited

RingCentral Office is a fully-integrated communication platform offering a complete business phone system alongside advanced UC features. It is a fully-featured, compelling replacement for hardware-based PBXs, also featuring innovations only possible via the cloud-first architecture, like integrations with leading SaaS providers like Google, Salesforce and others to improve business productivity.

Mvine for Distributed Digital Identity Management

Mvine Limited

Mvine for Distributed Digital Identity Management works alongside GOV.UK Verify ID assurance. Process more identity attributes with Citizen consent. Cloud software for Central and Local Government, and Devolved Administrations aligning their digital services to the Government Transformation Strategy. Available today for procurement from the Digital Marketplace under G-Cloud 9 framework.

Fusion CRM Base Professional Offering Cloud Service (B86408)

Oracle Corporation UK Limited

Fusion CRM supports Government requirements to efficiently drive revenue and manage stakeholder engagements and cases. Easy-to-use CRM capability allows you to manage relationships and activities and collaborate with your team and partners. Improve stakeholder communications by maintaining a single customer record. Leverage analytics and reporting to gain insights.

Fusion CRM Base Standard Offering Cloud Service (B67267)

Oracle Corporation UK Limited

Fusion CRM supports Government requirements to efficiently drive revenue and manage stakeholder engagements and cases. Easy-to-use CRM capability allows you to manage relationships and activities and collaborate with your team and partners. Improve stakeholder communications by maintaining a single customer record. Leverage analytics and reporting to gain insights.

Address Verification Cloud Service (B79035)

Oracle Corporation UK Limited

Address Verification Cloud Service allows organisations to verify their customer record addresses against Loqate’s Worldwide Address Data packs, to improve customer address data integrity.

Oracle RightNow Enterprise Dynamic Agent Desktop Cloud Service (Hosted Named Seat Month)

Oracle Corporation UK Limited

Modern cloud based multi-channel customer engagement and CRM platform. Delivers consistent customer service experience. Combines web self-service (with Tier 1 sessions), email, social, telephone, case-management, contact centre service delivery functions; promotes digital channel shift, policies/regulations and empowers employees with powerful tools.

Fusion Voice Cloud Service for Oracle Sales Cloud (B78107)

Oracle Corporation UK Limited

Fusion Voice is a fun, Siri-like virtual assistant making it easy to interact with Oracle Fusion CRM on a smartphone simply by talking, tapping or typing. Having a fast, friendly and fun way to view and capture sales data boosts productivity and provides improved visibility across the organisation.

Social Network for Partners Cloud Service (B85215)

Oracle Corporation UK Limited

Oracle Social Network is a secure private network that provides a broad range of social tools designed to capture and preserve information flowing between people, enterprise applications, and business processes. This version allows access for external third parties.

eForms for GOV.UK from PretaGov

PretaGov Limited

Our eform building tool (PretaForm) allows internal staff to rapidly create eforms that complies with the GDS Service standard and cloud security. Once built it's GOV.UK ready. Internal staff can also prototype and modify the eforms easily. Our low code platform empowers your team to digitise faster and cheaper.

AvePoint Citizen Services

Phoenix Software Ltd

AvePoint Citizen Services is a SaaS platform that makes it easy for governments of any size to digitise Citizen services, modernise their case management, improve customer satisfaction, streamline their operations and surface deep insights about their municipality.

Bomgar Secure Remote Support (PAM)

Softcat Limited

Bomgar Secure Remote Support is a software platform used by Service Desk, Help Desk and Customer Support departments to establish secure remote access and control of desktops, laptops, servers and mobile devices.

Dynamics 365 for Field Service

Softcat Limited

Capavility for field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders. Field service management,work-order management, schedule, dispatch, routing capabilities, repairs-and-returns management, inventory management. Also Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/field-service

Dynamics 365 Additional Portals and Page Views

Softcat Limited

The default Portal provided with Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000.

Cherwell Service Management

Softcat Limited

Cherwell Service Management is a powerful, modern IT service management (ITSM) software solution based on codeless architecture that provides organisations the flexibility needed for rapid configuration and customisation, minimal overhead, and frictionless upgrades—at a fraction of the cost and complexity associated with legacy ITSM tools.

Targeted Messaging Service

GovDelivery Inc.

Targeted Messaging Service (TMS) forms part of the unique GovDelivery Communication Cloud and network. It is a Software-as-a-Service solution that makes critical, large-scale email and SMS communication between government and the public more effective and reliable. TMS enables highly personalised, one-to-one and one-to-many messages with citizen

Citizen Participation Suite

GovDelivery Inc.

Granicus Citizen Participation Suite is designed to combine the power of social media and crowd sourcing with an online forum to help agencies gather input, prioritize projects and make the best decisions for their community.

webCAPTURE and eCAPTURE

Govtech Solutions Ltd

Hosted integration service for online Council Tax and Business Rates transactions with optional web forms

Cloud-based Robotic Process Automation

Deloitte LLP

Deloitte provides software that automates processes rapidly. We help you define, deploy, integrate, operate, test, and refine RPA solutions for quicker transaction processing, data manipulation, response triggering, and communicating between digital systems. We implement RPA capabilities, with alternative operating models, from initial build to running it as a managed service.

Cloud Drupal Service

Bang Communications Ltd

Bang’s Cloud Drupal service offers you all the benefits of a secure, fully managed, high performance, always available hosted Drupal solution without needing any infrastructure or technical team. You keep your content up to date and we will do the rest with a full Service Level Agreement underpinned by guarantee.

Connect Stakeholder Management and Communications Service

Bang Communications Ltd

Connect is an open source, cloud based stakeholder management and communications system developed for UK public sector. Featuring contact, user, organisation, interaction, email, event and consultation management, contact tagging, distribution lists, data import/export and email templates. Connect offers a quick, easy way to get a grip on your stakeholder communication.

Customer Relationship Management

Meritec Limited

Highly functional CRM application developed specifically for the public sector featuring Customer contact digital platform; Transactional Web Portal; Customer Self Service/Digital by Default; Citizen Account; Mobile Working; Case Management; Workflow; Document Management; Flexible reporting; Full integration with back-office systems; Seamless scalability; Highest levels of security

PureCloud Engage Contact Centre Solution

NTT DATA UK Limited

Interactive Intelligence cloud Contact Centre software that's powerful and easy to use. A complete customer engagement solution to serve your needs both today and tomorrow.

NEO COMMIT

MegaNexus Ltd

NEO COMMIT for mental health services is a solution aimed at supporting teams tasked with the provision of mental health care. Clinicians and administrators can track and notate the progress of mental health patients and produce tactical reports tailored to stakeholder groups and organisations.

NEO MIS (Management Information System)

MegaNexus Ltd

NEO Management Information System (MIS) provides a secure management portal for accredited Case Management. It is a customisable management solution designed to work across numerous sectors, enabling real-time tracking and monitoring. It can also be adapted to function across multiple organisations or partners.

penCRM

Pengower Limited

penCRM combines a rich mix of Customer Relationship Management, HR and ERP functionality, and provides a complete management suite that helps you have an all-round view of your organisation. penCRM enables you to improve stakeholder communications, increase efficiency, increase customer satisfaction and make well informed decisions through better managment information.

Viewdeck Freedom of Information Service (VFOI)

Viewdeck Consulting Limited

Viewdeck VFOI is a lifecycle request management solution built on the GoPro Advanced Case Management (ACM) platform, and provides organisations with an electronic workplace, with all required workflow, document, records management, as well as integrated collaboration functions for comprehensive case management, email integration, and by field-based users on mobile devices.

HCi - Connectsense - BizEye Analytics

Healthcare Clinical Informatics Ltd

Connectsense Analytics is a cloud-based business intelligence and analytics platform that enables both descriptive and predictive analytics in clinical, operational and financial domains. It aggregates data across multiple clinical and non-clinical systems and provides an analytics suite with powerful visualization tools to build dashboards and reports for near real-time analytics.

Viewdeck Cloud Surveillance Service (VCSS)

Viewdeck Consulting Limited

VCSS is a cloud based Video Streaming and Management Solution designed to utilise secure cloud services (both public and private) to give you access and control over live video feeds. It has the ability to capture content from multiple IP Streams and relay them to many recipients for real-time viewing.

Drupal Development Service

CTI Digital

CTI’s Drupal Development Service consistently delivers high ­quality digital services in a predictable and cost­ effective manner. Teams are equally capable enhancing existing Drupal solutions, architecting new platforms. Reflecting extensive public sector experience, naturally our rigorous processes satisfies concerns relating to quality assurance, accessibility, security and governance.

Magento Development Services

CTI Digital

CTI’s Magento Development Service consistently delivers high ­quality digital services in a predictable and cost­ effective manner. Teams are equally capable enhancing existing Magento solutions, architecting new platforms. Reflecting extensive public sector experience, naturally our rigorous processes satisfies concerns relating to quality assurance, accessibility, security and governance.

Magento Agile Project Service

CTI Digital

Delivering frequent releases of high-quality software positions organisations more able to innovate. By shortening the time to market you are better placed to deliver up to date relevant services responding to the demands present in today’s fast paced world.

Repstor CRM Link - Outlook integration for Dynamics CRM and SharePoint/Office365

Repstor Limited

Repstor CRM link allows users to file and track email and other content relating to Dynamics CRM in SharePoint/Office365. It is an add-on module to Repstor affinity which is an Outlook integrated application that allows users to access, update and contribute content to SharePoint/Office365 and other cloud content stores.

Mydex Secure Attribute Exchange Platform

Mydex Data Services Community Interest Company

The digital economy requires data to be shared between individuals and organisations, spanning all sectors. The Mydex Secure Attribute Exchange Platform enables attributes to be collected, delivered and distributed using a person-centred approach. It delivers the informed consent and transparency required under data protection, information governance and GDPR regulations.

Skype for Business Cloud PBX

Trustmarque Solutions Limited

Cloud Voice. Skype for Business Cloud PBX call management enables you to use Skype for Business and either your company's existing phone lines or Skype for Business PSTN Calling service. Place, receive, transfer, and mute / unmute calls, from nearly anywhere with internet access. See https://products.office.com/en-gb/skype-for-business/cloud-pbx

Dynamics 365 for Team Members

Trustmarque Solutions Limited

For users who are not tied to a particular function, who require basic Dynamics 365 functionality. Includes read and some write access for select light tasks across Dynamics365. As more Dynamics 365 applications are adopted across an organization, any user with Team Members has access to those additional applications.

Social Engagement Additional Posts Add-On

Trustmarque Solutions Limited

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

Dynamics 365 for Field Service Device SL

Trustmarque Solutions Limited

Multiple users can access the Dynamics 365 for Field Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Field Service User SL, except that access is limited to only the licensed device.

Dynamics 365 for Sales Device SL

Trustmarque Solutions Limited

Multiple users can access the Dynamics 365 for Sales application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device.

pam

pam

pam is cost effective and secure cloud software for law enforcement, justice and other public sector solution areas. Whether you are seeking better ways of working internally, in sensitive multi-agency activity or other partner initiatives, you can make it happen quickly with pam.

Pitney Bowes Confirm OnDemand

Pitney Bowes Software Europe Ltd

Confirm is an enterprise asset management EAM software solution from Pitney Bowes specifically designed to empower public entities with the insight to make informed decisions on repair, maintenance and investment for critical public infrastructure assets against tightly constrained budgets and timescales.

Pitney Bowes Single Customer View for GDPR

Pitney Bowes Software Europe Ltd

Spectrum Single View for GDPR is a solution providing the data modelling and aggregation needed to offer the required transparency to the individual (Data Subject) of all the personal data processed by an organization (Data Controller or Data Processor) in accordance with GDPR, mainly articles 12-23.

Microsoft Dynamics CRM 365 IL3/ Official Assured

Civica UK Limited

Civica Digital's Dynamics 365 IL3 platform provides government organisations with OOB Microsoft Dynamics CRM securely hosted from a UK IL3/Official PGA Accredited Data Centre. The software as a service (SaaS) offering is managed in the UK and has been recently accredited for Official Sensitive use by the Home Office.

Mobile Search and Assist Portal for Policing

Civica UK Limited

Provides federated search from PC or smart mobile device for people, vehicles and locations across national systems including PNC, Midas and HOLMES2, and local systems such as Niche and gazetteer, outputting a de-duplicated, navigable web of results. Also allows for in-field capture of data for automated upload to backend systems

Connect 360

Civica UK Limited

Connect 360 is a powerful CRM solution providing digitally assisted service to handle customer contact. Connect 360 can be deployed on any device and provides council employees with a holistic view of the customer and associated line-of-business systems, enabling customer requests to be efficiently resolved at first point of contact.

Civica CFRMIS Solution

Civica UK Limited

CFRMIS Fire Risk Management solution, limited to 80 users. This solution is used and trusted by over 60% of English Fire and Rescue Services, it is the UK’s leading solution. It brings the power and accessibility of on-line environment to the strategically important fire risk management function.

Civica Civil Enforcement - Small

Civica UK Limited

Small Civil Enforcement solution for sites receiving up to 50,000 PCNs per annum. It provides a comprehensive suite of integrated solutions designed to optimise efficiencies and reduce operational risk across the end-to-end PCN and permit management lifecycle. It streamlines local processes from parking and permits administration to digital CCTV-based enforcement.

Dynamics 365 for Field Service

Civica UK Limited

Capability for field-based service teams, leveraging tight integration between Dynamics365 for Customer Service case management capabilities and field service work. Field service management,work-order management, schedule, dispatch, routing capabilities, repairs-and-returns management, inventory management. Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. Via Civica. https://www.microsoft.com/en-gb/dynamics365/field-service

Dynamics 365 for Team Members

Civica UK Limited

For users not tied to a particular function, who require basic Dynamics 365 functionality. Includes read and some write access for select light tasks across Dynamics365. As more Dynamics 365 applications are adopted across an organization, any user with Team Members has access to those additional applications. Microsoft. Via Civica.

Dynamics 365 Plan 1 Business Application Additional Storage Add-On

Civica UK Limited

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage. Via Civica.

Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Civica UK Limited

Resource Scheduling Optimization is an Add-on capability for the Microsoft Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimising appointment setting for travel time, mileage, and many other constraints. Via Civica.

Ivanti Service Management

Civica UK Limited

Ivanti Service Management, via Civica, is a robust, highly flexible IT and Enterprise Service Management application, built on best practices that helps customers meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery, and performance.

Patient-Controlled Records System with integrated online consultations

Patients Know Best

Patients Know Best is a patient-controlled record hosted within the NHS N3 network. It is a medical record designed for use by patients, carers, NHS Trusts, Local Authorities, Charities, Social Enterprises and other organisations involved in the care of patients, particularly those with complex, long-term conditions necessitating multidisciplinary care.

Integrated Digital Care Record with patient consent

Patients Know Best

Patients Know Best is a clinical portal designed for borderless sharing of information. The NHS N3-hosted cloud-based system delivers a consolidated record from all sources across primary, secondary, mental and social care, including public, private and third sectors. Uniquely, data sharing is under patient consent with granular privacy labels.

Cirrus Admin / Supervisor License

Cirrus

The Cirrus Admin / Supervisor license provides enhanced functionality to make and receive calls / interactions, manage interactions, and the ability to be able to view historical and real-time interaction management information. Users simply need a web browser to access the service.

Cirrus Workforce Optimisation License powered by Teleopti

Cirrus

Our individual user license allows your organisation to only provision access for those who require the Cirrus Workforce Optimisation functionality, meaning you only pay for what you need.

Resolver Complaints Case Management Service

Resolving Limited

An assisted complaint management platform allowing the organisation to log complaints, problems and issues and the helping the organisation to efficiently gather, understand, predict, respond and resolve. Full MI with key insights and benchmarking to drive service improvement. Reduce costs, understand your customer's issue and improve services.

Resolver Decider Platform

Resolving Limited

Decider is an online Tribunal and Court resolution platform that enables fast, simple and effective resolution of disputes and appeals. As an Online Dispute Resolution (ODR) tool, it provides a digital platform for effective case management. Decider reduces the complexity, lowers the cost and increases the convenience of dispute resolution

Microsoft Dynamics 365

Alscient Limited

Microsoft Dynamics 365 is a flexible business application that helps organisations increase business productivity and strengthen relationships across the company. Integrating seamlessly with other Microsoft technologies, it provides a flexible development framework for quick creation of line of business (LOB) solutions. Deployed in the Cloud or as a hybrid model.

Unified Communication

Alscient Limited

Alscient provides unified communications and collaboration services on the award winning Tadiran Aeonix platform which is a powerful, flexible and adaptable platform that can be delivered on premise or as pure cloud solution (hosted on AWS). Alscient provide architectural, operational and implementation expertise to provide a successful cloud transition.

iClarity Customer Relations Management, Marketing Automation and Mobile Engagement

Horizon Software Solutions

iClarity is a Cloud based Platform which delivers one solution to power marketing coordination across every channel and location. It contains all components for a modern marketing automation: Social CRM, Mobile Engagement Management, Campaign management, Loyalty management, standard Android and iOS Mobile applications powered by iClarity, Improved Data Management.

Cloud Based Source to Pay Procurement Software - ProcureEdge

Infosys Limited

ProcureEdge offers a simple user interface effectively managing the performance of the source-to-pay cycle, enables increased compliant spend, improve procurement practice, report & track benefits/savings realization and identify early opportunities for savings/optimization. It provides cloud based platform for sourcing, contracting, e-procurement, invoice to pay, robotics automation and advanced analytics.

Brandwatch Vizia Data Visualisation and Distribution Platform

Brandwatch

Brandwatch Vizia is a real-time data visualisation and distribution platform. Vizia enables you to combine multiple data streams and visualise them on any screen across your organisation. The Hub is the distribution mechanism for distributing your reports and dashboards to the people and teams that matter across your organisation.

Atamis SA Spend Analysis

Atamis Limited

Atamis SA (also known as ProSpend) provides a secure web-based interface to improve visibility of your direct and indirect third-party expenditure. It automatically generates dynamic dashboards that summarise procurement performance including spend analysis, contract usage, compliance, supplier performance, savings and other KPIs.

Atamis SRM Supplier Relationship Management

Atamis Limited

Atamis SRM Supplier Relationship Management helps to maximise performance from key suppliers while minimising supply-side risk. Maintaining all supplier information in one place - contact details, communications, approval criteria, classifications, performance reviews, issues, risks, and all documentation, contracts and invoice payment details to save time and eliminate errors.

Amazon Connect

Amazon Web Services

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

Pro9 Event & Conference Management Solution

ProTech Computer Systems Ltd

The Pro9™ Event & Conference Management solution provides specialist capability to plan, design, deliver and quality assure a broad range of Events such as Conferences, Training Courses, Seminars, Exhibitions and many more. This is underpinned by our IL3 ('OFFICIAL') web solution to deliver online Event management features.

Pro9 Marketing & Campaign Management CRM

ProTech Computer Systems Ltd

The Pro9™ CRM Campaign Management & Marketing CRM solution delivers sophisticated and highly configurable Sales & Marketing features to IL3 ('OFFICIAL'). The platform includes sophisticated data segmentation, digital marketing, response tracking and ROI reporting.

Pro9 Membership Management and Professional Development Solution

ProTech Computer Systems Ltd

Pro9™ Membership Management and Professional Development Solution CRM at IL3 ('OFFICIAL') deploys a range of modules delivering CRM solutions for organisations delivering membership management products and services and professional development management / monitoring. Including contacts management, membership applications, subscriptions, learning frameworks, event management and student / tutor and centre management.

Pro9 Training and Competency Management Solution

ProTech Computer Systems Ltd

Pro9™ Training and Competency Management Solution provides capability to plan, design, deliver and quality assure a broad range of learning, educational and qualifications based interventions such as formal qualifications, training courses, examinations and work based placements. Underpinned by OFQAL / Awarding Body compliant, configurable web solution

'Quick Quality'

AnnanTech Ltd.

‘Quick Quality’ is a rapid problem solving service with ‘out of the box’ capability that enables users to prototype new products and concepts within minutes to give immediate tangible value in a cost sensitive environment. Benefits includes; web\mobile interface, developer tools for IT and enterprise capability from the outset.

SEAtS Student Success Software, Engagement, Attendance, Learning Analytics, Retention and Compliance

SEAtS Software

SEAtS is end to end student life cycle management solution for universities and colleges. SEAtS harvests engagement and attendance data from student touch-points across campus to build a single view. The SEAtS platform supports student engagement, retention and welfare processes, space/resource utilisation and critical UKVI and HE stakeholder compliance obligations.

F2 Digital Public Administration Platform

cBrain

F2 is a production platform for government work, developed in close collaboration with a number of Danish Ministries. It enables organisations to genuinely go paperless, and allows executives to run the business from an iPad rather than from ‘meeting packs’. Mobile working is a reality, not just an aspiration.

Hosted PBX Premium

Voicenet Solutions Limited

Hosted PBX tool from 8x8, Virtual Office Premium, increases productivity, delivering a full communications solution, including PBX telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, fax. App, softphone, portal access. Barge-monitor-whisper. Virtual numbers. Unlimited minutes to 30+ countries.

Contact Centre Digital

Voicenet Solutions Limited

Contact centre solution from 8x8, Virtual Contact Centre Digital, with Virtual Office integration for superior customer service, can be used with any telephony service. Multi-channel: email, chat. Advanced multimedia queuing, skills-based routing, historical/real-time reporting, dashboards. Transaction codes. Customer analytics. Browser-based: no downloads. Open APIs. Promotes channel shifting, transformation planning.

Contact Centre Pro

Voicenet Solutions Limited

Contact centre solution from 8x8, Virtual Contact Centre Standard, with Virtual Office integration: superior customer service, can be used with any telephony service. Multi-channel. Multimedia queuing, skills-based routing, historical/real-time reporting, dashboards. Transaction codes. Additional customer analytics. Browser-based: no downloads. Open APIs. Enhanced IVR. Call recording. Personal agent connect. Live barge-monitor-whisper.

Contact Centre Ultimate

Voicenet Solutions Limited

Contact centre solution from 8x8, Virtual Contact Centre Ultimate, with Virtual Office integration for superior customer service, can be used with any telephony service. Multi-channel. Customer analytics, skills-based routing, enhanced IVR, preview campaign dialler, dashboards, more customisable web wallboards, quality monitoring, Named User permissions, flexible training. Call recording. Open APIs.

Voice Automation

Esendex Limited

Esendex Voice solutions offer a simple and effective way to communicate with your customers. As long as you have a contact number, it does not matter whether this is a mobile or landline, our voice services can help with your contact strategy.

Video Conferencing Professional

Voicenet Solutions Limited

Video Conferencing and Communications service from 8x8, Virtual Office Professional, increases productivity, allowing rich communications: collaboration via video conferencing, video/ web chat, telephony, voicemail, messaging, conference calls, data sharing, online meetings; call recording, customer analytics, fax. Access via mobile apps, softphone clients and zero-download online portals. Includes unlimited UK calls.

Hosted PBX UK

Voicenet Solutions Limited

Hosted PBX service from 8x8, Virtual Office UK, increases productivity, delivering a full communications solution, including PBX telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Includes 1,000 call minutes, per user/month: UK local, national and mobile numbers.

Configuration (and aftercare) of websites and digital services on open source CMS

Binary Vision

Robust, responsive websites and digital services, delivered by open source Content Management Systems (Mura, Drupal, WordPress), and Magenta. CRM integration available. The service includes everything you need to migrate, create, populate and launch your Cloud website. We will support you every step of the way to launch – and after.

Workpro HR Employee Relations Case Management System

Computer Application Services Limited

Workpro HR Case Management software supports the efficient and effective tracking and processing of complex Employee Relations cases. 24 ER case types are included as standard. Clear process guidance, templates and targets ensure quality and consistency in case handling. Robust management information improves control and resource utilisation.

Made Open's Community Networking Platform

Made Open Communications Ltd

Our service is for communities and organisations that want to create change through a process of collaboration, crowdsourcing and the exchange of goods and services. Made Open is a configurable community-networking platform that helps to make communities better in partnerships that can include government, business, non-profits and local residents themselves.

Exchange Communications Call Centre (Small/Medium Enterprise)

Exchange Communications Ltd

Exchange Communications Call Centre (Small/Medium Enterprise) is built on the Avaya IP Office Contact Centre (IPOCC) platform and provides a robust, flexible and integrated Contact Centre solution for organisations with contact centres of upto 250 users wishing to transition to the Cloud.

Access thankQ CRM

The Access Group

Access thankQ CRM is a user friendly and modular Contact Relationship Management solution which caters for non-profit, education and membership organisations. It addresses Marketing and Communications, Grant Awarding, Income / Donation Processing, Gift Aid, Volunteer Management and Event Management.

GovMetric

ROL Solutions Ltd

GovMetric is an established service enabling over 75 public sector providers to gather customer feedback and thereby understand the quality and quantity of their service delivery across all of their access channels, 24 x7. Online reporting allows the data to be analysed, graphed, distributed and benchmarked thereby gaining maximum insight.

ServMetric

ROL Solutions Ltd

ServMetric is an established service enabling over 75 public sector providers to gather customer feedback and thereby understand the quality and quantity of their service delivery across all of their access channels, 24 x7. Online reporting allows the data to be analysed, graphed, distributed and benchmarked thereby gaining maximum insight.