2758 results found in Cloud software in the category Customer relationship management (CRM)
Puzzel Omni-channel Cloud Contact Centre solution offers Voice, Email, SMS, Web-chat and Social media channels, integrated in a single, compelling, UI. Puzzel also offers Workforce Optimisation (QM, WFM, PM), Speech Analytics, Payment, Chatbots, Knowledgebases and full integration to CRM systems via a comprehensive API.
Rhubarb Business Services Limited
Everyone has a voice. Our multi-channel customer and engagement platform helps to engage and connect colleagues, patients, customers, staff and service users. Offering multi-language surveys with enhanced real-time dashboards and sentiment analysis.
"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."
A secure and interactive mobile messaging solution, facilitating the meaningful personalised connections you need to have with your customers. Whether you need to process payments or complete an income expenditure process, the Esendex Mobile Journey enables you to actively and efficiently engage with your customers on a whole new level.
Futr AI Limited
Your organisation runs on all sorts of tools, services and systems, from expenses and holidays, to knowledge sharing and reporting harassment. Eliminate vendor lock-in and costly retraining by plugging your staff into your legacy systems through our light chatbot overlay. Everything they need, on whatever channel they have to hand.
ABM Knowledgeware Ltd.
SAP Upgrade or support pack Services to assist customers with the latest technical and functional features of SAP. Latest versions of SAP ensure the better ROI, security, speed and productivity of the users. ABM provides upgrade services from various SAP versions as well as migrations to HANA landscape.
The SmartInbox allows any digital interaction or textual task (event) to be blended into single or multiple queues. Organising them by business context with smart tagging and search filters, the events can be automatically prioritised and categorised. Automating the route to the correct agent or business orchestration rule.
Marval Software Limited
Innovative IT Service Management software (MSM) empowers service delivery teams to provide a world class service to its customers. MSM is a secure & scalable, ITIL compliant, ISO/IEC20000, ISO27001 certified & cyber compatible deployed via SaaS or on-premise, enabling organisations to deliver flexible and cost-effective customer, service centric business solutions.
The on- or off premise hosted 3020LifeX solution provides a full web-based call centre solution including ACD, IVR, recording, and integration with Airwave and ESN (when available). Together with a host of other features tailored to safety critical control rooms it provides a reliable solution to base your operations on.
Specialist Computer Centres plc
Our consultative approach to ServiceNow(ITSM/ITOM/CSM) Enterprise Service Management(ESM) licensing enables us to deliver IMPACT to your organisation. Via our team of highly skilled Business Analysts we will work with you to define the correct approach for your needs, leveraging our knowledge as a ServiceNow customer to maximise benefits to you.
Servelec Social Care Ltd
Mosaic is designed for adult’s, children’s case management and associated finance services. It simplifies the recording and monitoring of pathways, saves time, reduces paperwork and minimises risk. Mosaic incorporates information on an individual, their immediate family and finances, providing you with a single view of a person and their environment.
Pulsion Technology Limited
This service will provide you with a custom chatbot that will interact with your audience. Our chatbot utilises Natural Language Processing (NLP) to provide rich conversations and is compatible across all platforms and devices.
Content Guru Ltd (Redwood Technologies)
storm® VIEW™ is a powerful management information reporting package that provides access to a range of sophisticated statistical analysis tools. VIEW delivers flexible and fully customisable real-time and historical reports and can integrate with any source of data, converging reporting across every element of your service into a single dashboard.
As a full service agency with over 20 years' extensive experience in delivering digital requirements, we develop enterprise-class .NET CMS solutions on the Episerver platform. Using Episerver best practise, we help our clients streamline and enhance their Web and content practices to achieve business goals quickly and efficiently.
PDMS Limited (Professional Data Management Services Limited)
Job Search, Job Board and Labour Market Data module to support organisations that want to promote, manage and report on employment/apprenticeship related opportunities. Enables employer job posting, managed opportunities on behalf of separate organisations, and application management. Dynamic and adaptable to the needs of the local labour and enterprise markets.
SurveyOptic is a digital survey solution for delivering and managing questionnaires, surveys, web forms and polls for research, consultations, feedback and assessments. It enables measurement of engagement and satisfaction, and requirements gathering for staff, customers, patients and key stakeholders, delivering real-time insights, analytics and analysis for data-driven decision making.
Boomerang I-Comms Ltd
Engage customers and stakeholders with a SMS and IVR engagement tool. Utilise a dynamic decision tree ensuring relevance and interest including the ability for data look up, security and identification for such things as surveys, helpdesk, inbound reporting, call-backs and much more. Complementary with Boommail and other Boomerang products.
Melissa Data Ltd
Melissa Geocode solutions convert addresses into geocodes (latitude and longitude coordinates). Providing precise rooftop geocodes for 95% of all physical addresses in the U.K., U.S. as well as 240+ countries around the world. Our unique parse and matching algorithms fix errors and complete addresses that have missing or invalid components.
Redwood Technologies Ltd
storm® CONTACT™ is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, delivering iACD® (intelligent Automated Contact Distribution) for any size of organisation. This connects people and devices to the best automated or live resources, however, wherever, whenever and in whatever quantity they interact.
EntServ UK Ltd part of the DXC Technologies Group
Following the introduction of the General Data Protection Regulations (GDPR) in May 2018, DXC has developed a “Personal Details Report” that can be run on demand to extract relevant data from core Oracle applications. This is extendable to include data held in user defined fields, custom tables and specialised modules
Leidos Innovations UK Limited
Leidos offers a full end-to-end service delivering Microsoft Dynamics CRM based solutions and Consultancy to align with your Cloud strategy. The services offered by Leidos include: •Replacing extensively customised legacy systems; •Dynamics CRM analysis; •Dynamics CRM architecture design; •Dynamics CRM development; •Dynamics CRM integration; •Dynamics CRM Support services.
MRI Software Limited
Our online portal is an interface between a landlord and their customers such as retail unit tenants or market stall licensees. Our portals drive community engagement, offer self-service and deliver personalised content. You can share information and guides; offer forums; present statements and agreements; offer online payments and much more.
Bailey Solutions Ltd
Enquire is an inbound enquiry management system to help organisations of all sizes manage enquiries. It's different from CRM systems which are designed to manage outbound sales and marketing calls. Our system is all about managing inbound enquiries, helping you track them, follow-up and never miss a deadline. Highly configurable.
Ceox helps public sector exploit Artificial Intelligence to deliver intelligent conversational agents to interact with citizens. Ceox Conversational AI Services cover discovery, design, implementation and support. Microsoft’s public cloud Artificial Intelligence and Machine Learning tools and services are set-up to improve service delivery enabling users to interact with services naturally.
Moortec Solutions Ltd
Moortec’s Drupal Hosting Service for the Cloud provides a managed hosting platform for Drupal-based Internet and Intranet web sites and services. Available on a range of commercial and secure underlying cloud hosting platforms (including AWS, VMware, Azure), for entry level and enterprise scale Drupal applications.
Cloud Cover IT Limited
This is a SharePoint app to help track the movement of staff onto remote sites. This can be used for payroll purposes to monitor the logon and logoff times from sites . It will give a Geo-located timestamp
Experian's cloud-based email validation tool removes bad email addresses at the point of capture to improve your sender reputation, increase deliverability and ensure your communications reach your citizens.
CenturyLink Communications UK Limited
The Public Protection Unit Database (PPUD) is an accredited Casework Management System for the management of Offenders and related Probation, Parole and Mental Health processes. Includes a full Document and Dossier management system and complex workflow processes. The license for this software is owned by the Ministry of Justice (MOJ).
Arcus Global Limited
Arcus Building Control is built in partnership with Building Control teams across the UK using the Salesforce platform. The solution provides both application processing and the wider needs of the service including, uniquely, marketing of the service and performance management. Supporting increased market share and client retention.
Umbraco private cloud hosted CMS for websites and digital services, ISO27001 certified. S8080's GDPR compliant Umbraco CMS platform securely handles multilingualism, CRM, integrations, single sign-on, forms and workflow. Umbraco content management system is open-source, easy to use, yet powerful. Umbraco CMS is mobile optimised, accessible and designed to user’s needs.
Arcus Global Limited
Arcus Housing Licensing enables local authorities to manage all private sector housing licensing activities across mandatory/additional HMO Licensing schemes and selective licensing. Offering self-service processes, online forms with payment integration and evidence upload. Officers prioritise work, use mobile-ready online/offline forms, perform HHSRS risk assessments, automatically create notices using templates.
Computacenter (UK) Ltd
Computacenter provides ITSM, through TeamUltra, a portfolio of robust cloud-based applications that automate and manage enterprise services. Our IT Service Management Tool applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades.
Website Express Ltd.
The most widely distributed open-source platform for learning and development, the Moodle LMS offers secure, customizable and cost-effective eLearning functionality for all sizes of public and private organisations. As ISO 9001:2015 certified Moodle developers, Website Express' services include managed hosting, systems integration, training and plug-in management.
IBM United Kingdom Ltd
IBM® MobileFirst Managed Mobility Services is focused on enabling and managing tasks on mobile devices.
Genesys Europe B.V.
The Genesys PureEngage Cloud Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.
Bramble Hub Limited
Xn Leisure is an innovative provider of comprehensive IT solutions for the public and private sport, leisure and fitness sectors. Cloud based front of house, on line, mobile, self service and business intelligence solutions reduce cost and positiveley change to way you connect with customers.
Ivanti UK Ltd
Built from a single platform, Ivanti Service Manager and Ivanti Asset Manager offer a robust, highly flexible IT and Enterprise Service and Asset Management application. Helping organisations achieve the highest level of service quality, delivery and performance whilst managing assets throughout their lifespan from procurement, discovery to secure disposal.
Dun & Bradstreet Ltd
D&B Direct Onboard is an API that allows customers to screen businesses and principals, electronically documenting their due diligence process directly within their existing workflows. Key data points from D&B’s business database are integrated into customer systems in real-time, enabling the swift resolution of regulatory requirements.
We design, build and test mobile apps for both iOS and Android platforms, and are a member of the Apple Developer Program. APIs and Administration consoles can be created by our experienced team of application developers to support the app, allowing easy management of app content.
Digital Interactive Ltd
Infreemation is an advanced online cloud based application for processing SAR requests. This is a dedicated module designed to process SAR requests only.
Blue Lights Digital
A mobile learning and operational reference solution delivering interactive, immersive multimedia digital training courses and resources. Accredited continual professional development (CPD) for smartphone, tablets and the web enabling access to knowledge, procedures, policy and intelligence. Scalable learning management system with RBAC admin rights, content design and publication and business insights.
Big Blue Door Ltd
We offer Drupal design and development using certified Drupal developers and "Grand Masters", upgrading from Drupal 6 and Drupal 7 to Drupal 8. Whether you require a new enterprise-level website, intranet or extranet, development of your existing platform, new features, integration services, or hosting our certified Drupal team can help.
JMS Infotech Ltd
JMS One is a cloud based real-time staff management system for clients requiring end to end staff management. Seamless automation links on-boarding, compliance, rota, bank and agency bookings, time management and integrated timesheets. JMS One can be accessed either via the web or mobile app.
Xpand Group Ltd.
GDPR compliant on-boarding for business support programmes. Better understand the insights of supported industries through live data. Xpand Access provides businesses with the information needed to get to market faster. Connect to the relevant organisations, on-board onto support services and start to understand how each business relates to other markets.
Gathering, analyzing, acting on customer and employee feedback using the NPS (Net Promoter Score) survey framework. Supporting email, website, SMS, and event feedback surveys.
Civica UK Limited
Single Person Discount (SPD) Monitoring Service allows users to remove the resource intensive nature of the traditional batch annual review. Our service prevents fraud by identifying wrongful SPD awards within 8 weeks of their award date. This will ensure that fraudulent claims are minimised.
Team Members subscription is a named user subscription for users who are not tied to a particular function who require basic Dynamics 365 functionality. This license includes read access and limited write access. Extremely suitable for use with solution such as Silverbear Membership.
Content Guru Ltd (Redwood Technologies)
storm® UC provides a unified telephony estate in the cloud, flexing with the requirements of your business and adding and removing licenses as required. Workers on the road or at home can use the same number wherever they are and the service can be managed from any location.
Leicestershire Health Informatics Service
The use of eLearning is a powerful and engaging tool for communication, education and training. From concept o creation we can handle all parts of the process. Our content writing specialists are here to support you in creating the perfect bespoke eLearning package for your needs.
INCESSANT TECHNOLOGIES (UK) LIMITED
We are an alliance partner with Appian. With close to 50+ Appian implementation experience and 20+ different customers spread across domains and business processes, our Service offerings include Holistic Program/CoE Management, Migration, Platform Upgrades, Business Consulting, Application Delivery, Testing, Production Support, Maintenance, Performance, Architectural Services and Legacy Application Integration.
Affinity Digital (Technology) Ltd
Affinity is an experienced provider of WordPress solutions, hosting and migrations for enterprise-level solutions . We specialise in integration with line-of-business applications, thrive on complexity and offer full supporting services including analysis, upgrades and continual improvement across Discovery (design), development, hosting and security for your website, intranet or extranet.
Collections CRM is a fully integrated enterprise cloud software solution for any organisation that wants to process and manage Debt Collection. Our Collections CRM covers debtor analysis and court management helping to ensure a quicker turnaround on all debtor cases.
Utilising years of experience in Microsoft Azure, Office 365, SharePoint 2007, SharePoint Online, SharePoint 2010, SharePoint 2013, SharePoint 2016 and Sitecore projects, ClearPeople deliver Cloud Planning and Assessment services to rapidly deploy and leverage digital solutions driving productivity, improving efficiency and sharing knowledge.
Yoti Travel provides an at home enrolment process for seamless travel through airports, seaports and across land borders, removing the need for onboarding kiosks / registrations. Provision of information is via Yoti app or an embedded service, incorporating remote ePassport chip reading matched to an individual's biometric and liveness check.
WorkInConfidence:MEASURE is the employee survey platform to run employee engagement surveys, short surveys or pulse surveys. The system helps increase employee engagement, employee satisfaction and performance and reduce turnover and absenteeism. The system can be also be used for onboarding / exit questionnaires and to measure staff satisfaction over time.
Time to Spare
Time to Spare provides a platform to voluntary and community organisations to manage data and to safely share aggregated and anonymised reports of the work they do with funders and public bodies.
WPC Software Ltd
ELVIS is a web-based system designed to manage the recovery, storage and administration of the vehicle recovery process. ELVIS provides an efficient and streamlined approach, ensuring that vital information is managed, available and shared appropriately.
Ripple Intranet Limited
Ripple is the communications intranet. Hosted in your Office 365 tenant. Connecting your workforce has never been easier.
PleaseReview allows multiple participants to review, co-author and redact the same document at the same time with complete control over the document's content and the process. PleaseReview's specialist, easy to use review functionality and detailed reporting enable companies to deliver higher quality documents whilst also saving significant time and money.
Pitney Bowes Software Europe Ltd
EngageOne® Connect lets you create more engaging end to end communications. Simple yet powerful browser-based interface lets anyone create and deliver fully-responsive email, SMS and push notifications with interactive, dynamic content optimized for display on any device.
ACM is a Case, Workflow and Document Management system providing comprehensive capabilities to deliver efficiency improvements while ensuring compliance with policies, procedures and legislation. It's proven "in service" scalability and security with Central and Local Government and Financial enterprises combines rich usability with functionality on Open, Microsoft and IBM infrastructures.
VoxivoCX is a cloud Contact Centre platform, providing a fully feature voice only contact centre platform optimised for supervisors, agents and customers including browser based agent portal, supervisor tools, performance reporting, wallboards and integrations capability. VoxivoCX comes with a full suite of telecommunication, implementation and support services from Foehn.
Zippy Zebra limited
Manage your clients and volunteers in one simple application. Ideal for organisations needing to manage the interactions between clients and volunteers, record these interactions in an easy to use diary management process recording outcomes to interactions. Multiple customisable reports available for managing all aspects of your clients and volunteers.
GOSS Interactive Ltd
The low-code GOSS SelfServe Platform provides Public Sector (Local/Central/Government/Authority/ Council/Police/NHS) clients CRM-Lite capabilities to design, develop and build custom website/portal forms and workflows, enable online customer transactions and deliver enhanced self/assisted-service for citizens, reducing organisation overhead costs. GOSS SelfServe workflows can be optionally integrated with back office systems/data.
Axiell ALM Ltd
Axiell’s Library Management System is the cornerstone of the library, providing the technical foundation from which core library functions, administrative tasks, customer communications and service delivery all run.
Sapient is an integrated marketing and technology services firm. We create and engineer highly relevant experiences that accelerate business growth and fuel brand advocacy for our clients. By combining multi-channel marketing, multi-channel commerce, and the technology that binds them.
Orlo (SocialSignIn) enables hundreds of leading public sector organisations to create powerful customer experiences and communications that influence behaviour. Orlo consists of customer service, marketing, media monitoring and reporting modules - bringing together departments to work from a single system.
Scalable, Secure Speech Recognition and Natural Language Processing for highly regulated and privacy sensitive environments. The Intelligent Voice Speech Analysis Software provides a powerful and comprehensive suite of speech analysis capabilities, covering e-discovery / e-disclosure, live and post call compliance monitoring, PCI redaction, legal and regulatory services, and fraud prevention.
IB Boost's OCTANE suite of automation software can support the design, development and implementation of Robotic Process Automation (RPA).
The Community Stakeholder Management Solution is a secure Multi Channel Solution to help teams to efficiently develop, maintain and communicate with stakeholders from one secure place. Practitioners can quickly search and find individuals they need and the public can access a public-facing registration form that automatically populates a searchable database.
Affinity Digital (Technology) Ltd
Affinity is an experienced provider of enterprise-level Drupal Intranets and Extranets . Open Social's online community platform has a UX based on familiar social networking platforms like Facebook. We specialise in integration with line-of-business applications, thrive on complexity and offer full supporting services including analysis, upgrades and continual improvement .
ROL Solutions Ltd
GovMetric is an established service enabling over 75 public sector providers to gather customer feedback and thereby understand the quality and quantity of their service delivery across all of their access channels, 24/7. Online reporting allows the data to be analysed, graphed, distributed and benchmarked thereby gaining maximum insight.
Thrive CSR Limited
Software platform that enables administrators to more easily receive, review and manage applications for support. Can handle grants programmes; ‘in-kind’ donations of items or time; requests from staff etc. The system will also handle communications with applicants as well as automatically collect project evaluations.
Affinity Digital (Technology) Ltd
Affinity is an experienced enterprise-level provider of Umbraco solutions, hosting and migrations. Especially for Councils. We specialise in integration with line-of-business applications, thrive on complexity and offer full supporting services including analysis, upgrades and continual improvement across Discovery (design), development, hosting and security for your website, intranet or extranet.
Cloud Technology Solutions Ltd
Stay connected, organized, and on task with an easy-to-use phone solution that fits organisations of any size. Google Voice makes work calls less work. Make and receive phone calls using a work number on any device, anywhere. Start communicating more effectively. Modern, cloud based Unified Communications.
GOSS Interactive Ltd
The ‘GOSS for FOI’ no code solution enables public sector organisations to manage Freedom of Information requests submitted by citizens. The accessible portal can be used 24/7/365 to raise and action FOI requests. Staff can query other teams and respond accordingly. Management staff monitor progress with a range of reports.
PRgloo is a comprehensive media communications management service to help streamline media marketing workflows and improve media penetration. A modern intuitive, super-fast platform to allow real-time data entry. Includes contacts database, media and stakeholder enquiry management, online newsroom, press management and distribution, coverage and analysis/reporting.
The Redkite Housing Management product provides all the functionality required by social landlords in order to run their business on a day to day basis. Based on Microsoft Dynamics 365 and intended to be modular the solution is designed to replace traditional housing management systems.
IEG4's EasyDataFeeder provides a framework that collates data utilising the National Benefits Project, and other vendor’s APIs, into a structured set of data feeds that can be surfaced on a website when a citizen is logged in using IEG4 Identity Server.
IDP Connect Ltd
The Educational Data Portal is a cloud-based tool to support the collection, management and dissemination of data on education providers and the learning provision they offer. The portal allows education providers to create and edit their own institution profile according to a standardised data model.
Civica UK Limited
Multiple users can access the Dynamics 365 for Sales application through shared device login. The use rights are equal to the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device. Please note there is no Dynamics 365 Enterprise Plan 1 device license.
UK IT Networks Limited
Virtual Office unified communications PBX platform comes with company wide private chat, presence detection, softphones, web conferencing, optional video and Apple and Android mobile apps to improve collaboration on any device, anywhere.
Bytes Software Services
Microsoft Dynamics 365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders to deliver business process driven, best in class field service management. https://www.microsoft.com/en-gb/dynamics365/field-service bsscloud
Vivantio ITSM is Service Management software designed to streamline, automate and improve the efforts of separate service teams across entire organisations. Departments served include IT, HR, Finance, Facilities Management, Customer Services and any other group that serves either internal employees or external customers, plus Managed Service Providers.
Phoenix-Complaints/FOI/Subject Access Requests System is a secure, private cloud based solution for the management of complaints, Freedom of Information and Subject Access Requests.
Bramble Hub Limited
247lib.com is a complete web library asset and online resource management system. 247lib.com allows you to implement dynamic content websites, discovery OPACs, enquiry management, social media management, acquisitions management, mobile library and public library management systems. All applications are backed by full training, migration, implementation and support services.
KPMG offers advisory, governance, assessment, implementation and support services for the successful delivery of a Microsoft Dynamics Business Central cloud provisioned ERP solution. We can support your organisation with key challenges from cloud transition to operational transformation in order to deliver successful end-to-end business processes and technical solutions.
CSC Computer Science Ltd part of the DXC Technologies Group
DXC Technology's ServiceNow for Health offers a portfolio of robust cloud-based applications that automate and manage enterprise services. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades.
Capita Business Services Limited
One Housing is an integrated SaaS housing management solution for local authorities and registered providers of housing, encompassing the modules required for optimum performance. The system provides person and property-centric data, integrated with strong business process management, delivering a 360-degree view of the Customer and one version of the truth.
Phoenix Software Ltd
Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.
ServiceClarity is for technology leaders and DevOps Managers to select best-practice KPIs, set targets and automate KPI reporting in order to understand, improve and optimise their customer support processes.
Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and relationship management, complaints handling, legal matter management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.
Microsoft Dynamics365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics365 case management capabilities and field service work orders to deliver business process driven, best in class field-service management. Capabilities include work order management, schedule, dispatch, routing capabilities, repairs&returns management, inventory management.
Our professional and trusted software management services help the customers to take care of all the elements of software services, including but not limited to 24/7 health and uptime monitoring, 24/7 critical incident response, security patching, code deployments and other DevOps related work.
Content Guru Ltd (Redwood Technologies)
storm® MATRIX™ is a flexible, cloud-hosted, real-time system for teleconferencing and contact management, supporting tens of thousands of concurrent callers. Customers can self-serve via the phone or the web, or operators can manage multiple conferences through an intuitive desktop interface with participants automatically sent sign-in details by email or SMS.
Mydex Data Services Community Interest Company
The Mydex Personal Data Protection Service enables organisation to outsource storage of the personal data on their customers, citizens and employees to the individuals themselves and sets in place a data sharing agreement that allows them to access it when and where they need to using the Mydex Trust Platform
Loqiva is a mobile city services platform for Councils and BIDs that provides residents and visitors with personalised information, a say on relevant local issues and the ability to pay for goods and services through a dedicated mobile app. Loqiva offers a turnkey, customisable solution for smart city initiatives.
Computer Application Services Limited
Workpro HR case management system tracks and processes employee relations casework. 24 configurable case types included (e.g. Disciplinary, Grievance, Health and Safety, Absence Management, Performance). Clear process steps, templates and targets ensure compliant, consistent case handling. Reporting and performance monitoring improves control and analysis. Integrates with other HR systems.
CHC2DST allows digital entry of e-Checklists, e-Assessments and e-DSTs mirroring national standards. Workflow automation accelerates communications and eligibility decisions across standard and Fast Track CHC processes. Eliminating paper improves case transparency and facilitates faster, better-documented decisions. Digital CHC reduces administration efforts and improves customer service, increases focus and reduces complaints/appeals.
Our service comprises an integrated security platform based on the Cysure Virtual Online Security Officer, integration with opensource and COTS cyber security products, services to create bespoke integrations to customer data sources in databases such as Ingres and defined services propositions to assist customers to adopt the service.