Search results

1102 results found

1102 results found in Cloud software in the category Contact management

  • Civica Councillor and MP Contact Management for Local Government (iCasework Case Management)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s councillor and MP contact management solution enables questions from, and responses to, councillors, MPs and other key stakeholders to be fully traceable, reportable and managed in one place. The solution enables you to build appropriate levels of sign off into every response.

  • Custom Software Development

    Wirebox Ltd

    Wirebox's custom software development service allows us to build and implement solutions into your business that can help streamline and automate your business processes, reduce time spent on tasks and allow for remote working.

  • Civica Chatbot Frequently Asked Questions (FAQ) Service (Standard)

    Civica UK Limited

    Rapid deployment of Microsoft QnA Maker making complex frequently asked questions (FAQ) documentation readily accessible for up to 100 concurrent Chatbot users over web, social and voice channels. Includes advice to curate content sources and use of conversational AI to maximise value from Microsoft Bot Framework and Azure App Services.

  • Connected Bank as a Service - Microsoft Dynamics 365 for Banking

    EntServ UK Ltd part of the DXC Technologies Group

    DXC's leading Banking service offers a complete end to end solution for any channel, product or department - applicable to retail and commercial banking. The service can be deployed independently of legacy IT and existing programmes.

  • Welsh Local Government Digital Platform - private cloud

    S8080 Limited

    Open-source cloud CMS, a digital platform for Welsh Local Government. S8080’s icon-driven self-service digital platforms securely handle Welsh/English bilingualism, forms, CRM/case management integrations with single sign-on, transactions and devolved publishing. Choice of easy to use, powerful Welsh/English content management systems. Mobile and accessible, designed around your council’s user’s needs.

  • AppCheck

    Synectics Solutions Ltd

    AppCheck from the Cabinet Office National Fraud Initiative can help significantly reduce the number of application referrals organisations have to investigate. Using the AppCheck software will ensure that, from the outset, you have a validation and authentication process in place to minimise errors and costly investigations in the future.

  • Arcus Pest Control

    Arcus Global Limited

    Arcus Pest Control is a cloud based, mobile-by-default, all-in-one solution for local authority pest control officers. Arcus Pest Control helps teams do their jobs efficiently and effectively with flexible workflows for the handling of complaints, reports, contracts, enforcement, treatment, and creation of related follow-on processes.

  • Experian Data Management with Link SCV

    Experian

    Link SCV is an innovative, scaleable and flexible Single Customer View solution which encapsulates a series of matching routines that identify unique individuals in unique households and assigns persistent record keys to all of the data sources which it processes.

  • Fusion - 8x8 CPaaS (Contact platform as a Service)

    Charterhouse Voice & Data

    8x8’s Contact Platform as a Service. Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS

  • Microsoft Dynamics 365 Sales

    Kick ICT

    Make the sales journey as smooth as possible. Manage your sales leads and opportunities more efficiently with access to new levels of insight on customer behaviour. Super charge customer acquisition and empower your business development team like never before, combining Office 365, Outlook and LinkedIn to build customer engagement.

  • Wendia Service Management

    RMS Services Limited

    Service Management System that while based on ITIL, enables any department to customise the solution to benefit their customer service, asset management and Process Management within one environment.

  • Cloud Atereo Staff Directory Mobile App

    BTS Holdings plc

    Atereo App delivers savings by cutting staff and other costs in switchboards and contact centres. Giving access to a directory of services tailored to their current location, date and time, reducing the number and duration of calls to the organisation and improving the customer experience.

  • Automated Communications & Payments

    illion Digital Tech Solutions Ltd

    We build fully managed automated communication solutions for business to consumer organisations to improve customer engagement and lower cost to serve. illion digital tech solutions utilises SMS, email, Web, Interactive Voice Messaging, Interactive Voice Response & payment gateway technologies as alternatives to call centre agents and letters.

  • FLEX AI Smart Houses

    ICS.AI LTD

    FLEX Smart Houses transform the way ‘care’ is delivered, by creating an experience-centered approach for older adults around ‘assisted living and loneliness’. Create AI led smart home services, accessing comprehensive knowledge about individual wellbeing by combining all  sensory, wearables and activity data into an expanded machine learning capability.

  • CRM CMS: SugarCRM software subscription, implementation, consultancy and support services

    Format14CRM Limited

    We are an Advanced SugarCRM partner specialising in implementing Cloud based Citizen CRM and Case Management applications. We have extensive knowledge of open standards technologies providing innovative products & solutions across a wide range of public & private sector organisations. Our key focus is business transformation creating increased operational effectiveness.

  • Engage Hub Cloud Solution

    Brainstorm Mobile Solutions Limited

    Engage Hub is a real-time journey orchestration and cross-channel communications platform delivering improved CX and operational efficiencies. Engage Hubs dedicated Agile team offers rapid journey automation and hands-on journey mapping for enterprise companies. Use cases include digital process automation, call centre optimisation, and multichannel communications.

  • Palantir Border and Customs Management Platform (Customs and Immigration)

    Palantir Technologies UK, Ltd.

    Palantir's data management platform enables customs and immigration authorities to integrate vast, disparate data sources into 360-degree profiles of incoming shipments and passengers; triage records using a configurable risking engine; analyse and visualise data; and manage the deployment of agency-level resources, while securing data against unauthorised access and protecting privacy.

  • Liberator Penalty Charge Notices (PCN) enforcement

    Farthest Gate Limited

    A complete TMA PCN processing system.

  • Video Conferencing

    GLOBAL 4 COMMUNICATIONS LIMITED

    HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.

  • One Digital Forms and Contact Manager

    Capita Business Services Limited

    An intuitive and flexible forms solution, enabling the digital capture and processing of data. Creating highly configurable web forms, including powerful workflow, that engage customers in an integrated end-to-end process. The integrated Contact Management solution provides a single view of customer engagement, allowing users to assist customers with digital processes.

  • Arcus Building Control

    Arcus Global Limited

    Arcus Building Control is built in partnership with Building Control teams across the UK using the Salesforce platform. The solution provides for both application processing and for the wider needs of the service, including performance management and, uniquely, marketing of the service, supporting both client retention and increasing market share.

  • Arcus Food Hygiene

    Arcus Global Limited

    Arcus Food Hygiene is for local authority Food Hygiene Officers, a cloud based, mobile-by-default, all-in-one solution. Workflow built into the software alerts officers of upcoming, urgent and overdue tasks to enable them to easily manage their caseload and respond appropriately to urgent requests.

  • Asset Panda via Netpremacy

    Netpremacy Limited

    Asset Panda is a highly configurable fixed asset tracking system that works the way you do. Full action histories, warranty information, user manuals, photos, provide information from purchase to disposal With the right fit, you can enforce compliance, improve data integrity, and eliminate time-wasting duplicate processes.

  • Bramble Hub Icon - DOPiX

    Bramble Hub Limited

    DOPiX is an enterprise customer communication and output solution for fast transitioning of legacy Customer Communication Management (CCM) systems, which historically have proven to be difficult, time consuming and expensive to remove. DOPiX takes data directly from core mainframe applications (especially IBM) ensuring the correct variable data in all communications.

  • Correspondence Tracking System (SharePoint - Automated WorkFlows Cloud)

    Visionist

    A Sharepoint (Office 365) based Correspondence Tracking Service which provides automated workflow. Deployed within ISO27001 secure cloud services. DevOps and ServiceOps capability with industry leading experts to rapidly deploy a Microsoft Office integrated solution.

  • Liberator Bulky Waste software for Councils

    Farthest Gate Limited

    The Scheduling and Booking self-service software for Councils is a market leading module forming part of the Liberator suite of products. Liberator Scheduling and Booking software can be used independently of other Liberator products. Easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Microsoft Dynamics 365 Customer Service Package

    Incremental Group

    Incremental’s Microsoft Customer Service Package is a complete delivery approach delivering all the core functionality needed to optimise the customer service function. Covering call centre, managing queries, operational actions, complaints and case management, Microsoft Dynamics 365 Customer Service streamlines data and provides unified technology to deliver seamless, personalised customer experiences.

  • Impress Distribute

    QUADIENT UK LIMITED

    Impress Distribute is a user-friendly, cloud-based Hybrid Mail platform. It gives you the flexibility to send documents via multiple channels, to meet the preferences of you and your customers. Impress will support batch output from your back-office systems or individually generated communications from a desktop.

  • OPTO4Contact - Contact Centre Solution

    SCB Global Ltd

    OPTO4Contact delivers intelligent Omni-Channel contact centre features both natively within Microsoft Teams or outside of it. OPTO4Contact seamlessly incorporates all communication channels including voice, mail, chat, text message, social media and video into one consistent contact experience, empowering agents by creating a holistic journey of communication for each customer.

  • FORMS - Data Capture and Management

    Britannic Technologies

    FORMS allows your end users to build contextual forms and screens that help to digitise and automate processes internally, externally and simplify the process of data capture and data access. Forget manual inputting or flicking between multiple applications, it’s simple and quick for data to be collected, curated and updated.