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906 results found

906 results found in Cloud software in the category Contact management

Puzzel Contact Centre

Puzzel Ltd

Puzzel Omni-channel Cloud Contact Centre solution offers Voice, Email, SMS, Web-chat and Social media channels, integrated in a single, compelling, UI. Puzzel also offers Workforce Optimisation (QM, WFM, PM), Speech Analytics, Payment, Chatbots, Knowledgebases and full integration to CRM systems via a comprehensive API.

Dynamics 365 for Project Service Automation

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Mobile Journey

Esendex Limited

A secure and interactive mobile messaging solution, facilitating the meaningful personalised connections you need to have with your customers. Whether you need to process payments or complete an income expenditure process, the Esendex Mobile Journey enables you to actively and efficiently engage with your customers on a whole new level.

INBOX - Digital Interactions Management

Britannic Technologies

Our INBOX allows any digital interaction or textual task (event) to be blended into single or multiple queues. Organising them by business context with smart tagging and search filters, the events can be automatically prioritised and categorised. Automating the route to the correct agent or business orchestration rule.

Mosaic Social Care Case Management System

Servelec Social Care Ltd

Mosaic is designed for adult’s, children’s case management and associated finance services. It simplifies the recording and monitoring of pathways, saves time, reduces paperwork and minimises risk. Mosaic incorporates information on an individual, their immediate family and finances, providing you with a single view of a person and their environment.

Custom Chatbot Service

Pulsion Technology Limited

This service will provide you with a custom chatbot that will interact with your audience. Our chatbot utilises Natural Language Processing (NLP) to provide rich conversations and is compatible across all platforms and devices.

Leidos Dynamics CRM

Leidos Innovations UK Limited

Leidos offers a full end-to-end service delivering Microsoft Dynamics CRM based solutions and Consultancy to align with your Cloud strategy. The services offered by Leidos include: •Replacing extensively customised legacy systems; •Dynamics CRM analysis; •Dynamics CRM architecture design; •Dynamics CRM development; •Dynamics CRM integration; •Dynamics CRM Support services.

Remote Workforce App with SharePoint

Cloud Cover IT Limited

This is a SharePoint app to help track the movement of staff onto remote sites. This can be used for payroll purposes to monitor the logon and logoff times from sites . It will give a Geo-located timestamp

Experian Data Management with Email Validation

Experian

Experian's cloud-based email validation tool removes bad email addresses at the point of capture to improve your sender reputation, increase deliverability and ensure your communications reach your citizens.

Arcus Building Control

Arcus Global Limited

Arcus Building Control is built in partnership with Building Control teams across the UK using the Salesforce platform. The solution provides both application processing and the wider needs of the service including, uniquely, marketing of the service and performance management. Supporting increased market share and client retention.

Arcus HMO Licensing

Arcus Global Limited

Arcus Housing Licensing enables local authorities to manage all private sector housing licensing activities across mandatory/additional HMO Licensing schemes and selective licensing. Offering self-service processes, online forms with payment integration and evidence upload. Officers prioritise work, use mobile-ready online/offline forms, perform HHSRS risk assessments, automatically create notices using templates.

PureEngage Cloud

Genesys Europe B.V.

The Genesys PureEngage Cloud Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

Bramble Hub Xn Leisure - Leisure Management Systems

Bramble Hub Limited

Xn Leisure is an innovative provider of comprehensive IT solutions for the public and private sport, leisure and fitness sectors. Cloud based front of house, on line, mobile, self service and business intelligence solutions reduce cost and positiveley change to way you connect with customers.

Infreemation - Dedicated SAR case sofware

Digital Interactive Ltd

Infreemation is an advanced online cloud based application for processing SAR requests. This is a dedicated module designed to process SAR requests only.

JMS One

JMS Infotech Ltd

JMS One is a cloud based real-time staff management system for clients requiring end to end staff management. Seamless automation links on-boarding, compliance, rota, bank and agency bookings, time management and integrated timesheets. JMS One can be accessed either via the web or mobile app.

Xpand Access

Xpand Group Ltd.

GDPR compliant on-boarding for business support programmes. Better understand the insights of supported industries through live data. Xpand Access provides businesses with the information needed to get to market faster. Connect to the relevant organisations, on-board onto support services and start to understand how each business relates to other markets.

Dynamics 365 for Team Members

Silverbear

Team Members subscription is a named user subscription for users who are not tied to a particular function who require basic Dynamics 365 functionality. This license includes read access and limited write access. Extremely suitable for use with solution such as Silverbear Membership.

Time to Spare

Time to Spare

Time to Spare provides a platform to voluntary and community organisations to manage data and to safely share aggregated and anonymised reports of the work they do with funders and public bodies.

ELVIS - Vehicle Recovery System

WPC Software Ltd

ELVIS is a web-based system designed to manage the recovery, storage and administration of the vehicle recovery process. ELVIS provides an efficient and streamlined approach, ensuring that vital information is managed, available and shared appropriately.

Pitney Bowes EngageOne Connect

Pitney Bowes Software Europe Ltd

EngageOne® Connect lets you create more engaging end to end communications. Simple yet powerful browser-based interface lets anyone create and deliver fully-responsive email, SMS and push notifications with interactive, dynamic content optimized for display on any device.

VoxivoCX - cloud contact centre

Foehn

VoxivoCX is a cloud Contact Centre platform, providing a fully feature voice only contact centre platform optimised for supervisors, agents and customers including browser based agent portal, supervisor tools, performance reporting, wallboards and integrations capability. VoxivoCX comes with a full suite of telecommunication, implementation and support services from Foehn.

CareCaller CRM

Zippy Zebra limited

Manage your clients and volunteers in one simple application. Ideal for organisations needing to manage the interactions between clients and volunteers, record these interactions in an easy to use diary management process recording outcomes to interactions. Multiple customisable reports available for managing all aspects of your clients and volunteers.

Intelligent Voice

Intelligent Voice

Scalable, Secure Speech Recognition and Natural Language Processing for highly regulated and privacy sensitive environments. The Intelligent Voice Speech Analysis Software provides a powerful and comprehensive suite of speech analysis capabilities, covering e-discovery / e-disclosure, live and post call compliance monitoring, PCI redaction, legal and regulatory services, and fraud prevention.

Drupal Intranet

Affinity Digital (Technology) Ltd

Affinity is an experienced provider of enterprise-level Drupal Intranets and Extranets . Open Social's online community platform has a UX based on familiar social networking platforms like Facebook. We specialise in integration with line-of-business applications, thrive on complexity and offer full supporting services including analysis, upgrades and continual improvement .

PRgloo Media Communications and Public Relations (PR) Services

PRgloo

PRgloo is a comprehensive media communications management service to help streamline media marketing workflows and improve media penetration. A modern intuitive, super-fast platform to allow real-time data entry. Includes contacts database, media and stakeholder enquiry management, online newsroom, press management and distribution, coverage and analysis/reporting.

EasyDataFeeder

IEG4 Limited

IEG4's EasyDataFeeder provides a framework that collates data utilising the National Benefits Project, and other vendor’s APIs, into a structured set of data feeds that can be surfaced on a website when a citizen is logged in using IEG4 Identity Server.

Dynamics 365 for Sales Device SL

Civica UK Limited

Multiple users can access the Dynamics 365 for Sales application through shared device login. The use rights are equal to the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device. Please note there is no Dynamics 365 Enterprise Plan 1 device license.

Microsoft Dynamics 365 for Field Service

Bytes Software Services

Microsoft Dynamics 365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders to deliver business process driven, best in class field service management. https://www.microsoft.com/en-gb/dynamics365/field-service bsscloud

Microsoft Dynamics Business Central Advisory, Design and Delivery Services

KPMG LLP

KPMG offers advisory, governance, assessment, implementation and support services for the successful delivery of a Microsoft Dynamics Business Central cloud provisioned ERP solution. We can support your organisation with key challenges from cloud transition to operational transformation in order to deliver successful end-to-end business processes and technical solutions.

One Housing

Capita Business Services Limited

One Housing is an integrated SaaS housing management solution for local authorities and registered providers of housing, encompassing the modules required for optimum performance. The system provides person and property-centric data, integrated with strong business process management, delivering a 360-degree view of the Customer and one version of the truth.

Dynamics 365 Plan

Phoenix Software Ltd

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

Case Management and Customer Service with Dynamics365

Brightwire

Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and relationship management, complaints handling, legal matter management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.

Dynamics 365 for Field Service

Redspire Ltd

Microsoft Dynamics365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics365 case management capabilities and field service work orders to deliver business process driven, best in class field-service management. Capabilities include work order management, schedule, dispatch, routing capabilities, repairs&returns management, inventory management.

Workpro HR - employee relations case management system

Computer Application Services Limited

Workpro HR case management system tracks and processes employee relations casework. 24 configurable case types included (e.g. Disciplinary, Grievance, Health and Safety, Absence Management, Performance). Clear process steps, templates and targets ensure compliant, consistent case handling. Reporting and performance monitoring improves control and analysis. Integrates with other HR systems.

Dynamics 365 Customer Engagement Plan Business Application Additional Storage Add-On

Phoenix Software Ltd

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

RPA Data de-duplication Robot

T-Impact Limited

Automatically merge duplicate records from your IT systems. Our data de-duplication Robot automates your IT system’s duplicate record checking. The Robot compares duplicate records, based on your business rules, and merges the records or marks them as not duplicate.

NPS Citizen Access - Landlords

Northgate Public Services UK Limited

Allows landlords to access relevant information about their tenants' benefit claims and detailed information about benefit payments made directly to them. They can also view letters sent to them and upload details of changes in rent.

Atos Operational Services; Multi Agency Incident Transfer (MAIT) Router

Atos IT Services UK Ltd

Atos’ Multi Agency Incident Transfer (MAIT) Router, is a cloud service designed to securely route MAIT Standards compliant incident data between Computer Aided Dispatch (CAD) systems in the contact centres and control rooms of emergency services authorities and other relevant users.

Cirrus Wallboard License

Cirrus

The Cirrus Wallboard License will provide you with dashboards to give you instant contact centre performance metrics in the form of real-time information to aid in measuring call centre performance. You simply need a web browser to access service.

Tascomi Private Sector Housing

Tascomi Ltd

Tascomi Public Sector Housing is a key functional area within Tascomi’s comprehensive cloud-based Public Protection solution. Tascomi Public Sector Housing allows authorised users to manage workflows associated with Private Sector Housing, HMO Licensing and Grants. The system can be accessed on-the-go from any mobile device.

Dynamics 365 for Customer Engagement

Redspire Ltd

Microsoft Dynamics 365 for Customer Service is the recommended choice for your customer support teams. It provides users with access to core customer service capabilities including case management, Interactive_Service_Hub, Unified_Service_Desk, SLAs and Entitlements. Each Dynamics 365 Customer_Service_User SL includes rights to Microsoft_Social_Engagement, Voice_of_the_Customer, Mobile_ Offline_Sync, Gamification and Microsoft PowerApps. www.microsoft.com/en-gb/dynamics365/customer-service

AnyCal - Intelligent Booking App

Sandyx

AnyCAL is an intelligent appointment booking application that allows you to link locations, human resources and clients to a highly functional and flexible calendar system. Capable of managing complex booking and scheduling requirements; AnyCAL will turn your diary into a powerful resource management solution.

PeritoCase Case Management System

Equiniti ICS Ltd

Equiniti's case management solution allows government organisations to efficiently receive, record, and resolve cases in line with legislative requirements. We are a trusted provider of case management solutions - our case management software handles over 4.5 million cases per annum.

SmartAgent Automate - Chatbot

Mission Labs Limited

SmartAgent Automate will transform your customer care and sales teams with multi-channel and multilingual, asynchronous chat which seamlessly switches between integrated bot and agent, depending on the context. Completely deflect high volume, low value contacts via our automated chatbot, leaving your agents free to focus on serving high value contacts.

Potentially Violent Persons Referral and Management System

Empowering Communities

The Potentially Violent Persons Referral and Management System is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online referrals, automatically populate a Management System, communicate with clients and record all interactions including emails, letters sent, phone calls made, face to face meetings and visits.

XMA Salesforce Add-ons

XMA Limited

Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services beyond the Salesforce platform is easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want.

ProConnect Training and Competency Management

ProTech Computer Systems Ltd

Protech’s ProConnect Training and Competency Management solution supports organisations in planning, designing, delivering and quality assuring a range of learning and educational intervention such as formal qualifications, training courses and work-based placements

After Francis: Making a Difference - Open Culture and Professional Responsibility Management

Resource4u Ltd

Commissioners, Trusts, Care Providers have a fundamental duty to establish and maintain an environment where the concerns about patient safety and care quality raised by clinicians or managers can be discussed openly and directly. Our management system offers supporting end-to-end alerts management to fulfill this duty.

iSpeakRevs&Bens

IEG4 Limited

iSpeakRevs&Bens is a speech-capable Q&A bot that allows citizens to quickly obtain personalised answers to questions e.g. ‘When is my next benefit payment’? The 40 most common questions citizens ask in relation to their Council accounts are included and the solution works with any of the 'big three' back offices.

Theseus: Stop Smoking Caseload Management

Cyber Media Solutions Ltd.

Theseus: Stop Smoking is a secure quit smoking and tobacco case management system with integrated NHS Digital Quarterly Monitoring Report generation. Theseus: Stop Smoking supports Nicotine Replacement Therapy (NRT) prescribing, CO reading assessments, smoking cessation 4 week follow-ups, 12 week follow-ups and 36 week quit smoking reports.

Pitney Bowes EngageOne™ Communicate

Pitney Bowes Software Europe Ltd

A complete, enterprise class, solution for managing in- and out-bound e-mail and SMS customer communications. It provides monitoring, management and work-flow processes to support the higher demands of sending service and transactional communications via digital channels.

Theseus: Social Prescribing Case Management

Cyber Media Solutions Ltd.

Theseus: Social Prescribing is designed for social prescribing link workers, health and wellbeing buddies and community navigators to efficiently assess and refer citizens to health and wellbeing providers, volunteers and other community assets. Theseus: Social Prescribing has integrated outcome reporting features and data dashboards for easy insight and management.

LexisNexis® IDU

LexisNexis Risk Solutions

LexisNexis® IDU enables you to have increased confidence in verifying an individual’s identity whilst supporting a frictionless customer journey. Providing a multi-layered check and screening against a variety of positive and negative datasets, IDU assists with verifying and authenticating identity documents, identifying risks and processing results against your bespoke scorecard.

Practice Messaging for Community

iPlato Healthcare Ltd

Practice Messaging for Community is a 2-way text messaging system that improves appointment attendance and improves the patient experience. Direct integration with Community PAS ensures full automation. Advanced routing of patient responses and customised templates based on Clinic ensures service safety, continuous improvement and delivery of benefits.

Dynamics 365 Non-Production Instance Add-On

Silverbear

The Production Instance Add-On is well suited for multi-instance deployments. Dynamics 365 Plan subscription users can access the default Dynamics 365 Plan instance included within subscription, and every Dynamics 365 Plan additional instance associated with the same tenant.

Dynamics 365 for Marketing

Silverbear

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations.

Dynamics 365 Membership Management - CoreGov

Core

Core has configured Microsoft Dynamics 365 specifically for use by membership organisations, to accelerate CRM project delivery based on the best practice we have learned from working from membership organisations for the best part of a decade. The result is the familiar Microsoft interface centred around the member journey.

iProperty Cloud

TechLabs London

iProperty Cloud delivers Innovative Technology Solutions for the Property-Market, Local Authorities Housing Departments and Housing associations. The solution is built on the latest version of Microsoft Dynamics 365 Enterprise CRM & Microsoft's world-class Azure cloud. We also provide professional and consultancy services to departments considering or implementing Dynamics-365

Dynamics 365 Housing Association Management - CoreGov

Core

A Dynamics 365 based solution to help social housing organisations better deliver targeted services to residents through process automation, call centre integration, case management, customisable reporting and much more. Consolidating data, drawing insights and expediting cases results in greater resident satisfaction and increased efficiency.

Arcus Taxi Licensing

Arcus Global Limited

Arcus Taxi Licensing enables Authorities to manage all activities around taxi licences regulated: Hackney Carriage; Driver Licensing; Private Hire; Driver; Operators Licensing. Manages: application process, submission through consultation, decision and issuing of a licence. Once a licence has been issued Arcus Licensing handles the ongoing monitoring, enforcement and subsequent renewal.

Evolve for Higher Education powered by Microsoft Dynamics 365 for CRM

Pythagoras Communications Ltd

Evolve HE from Pythagoras is a CRM solution for Higher Education Institutions. It takes Microsoft Dynamics 365 and customises it for the Higher Education sector, supporting the full student journey. The university can take advantage of a single view of a student, adopting streamlined processes, and providing improved customer services.

NICE inContact CXone Cloud Contact Centre Solutions for the Government by Business Systems

Business Systems (UK) Ltd

Cloud Contact Centre Solutions from Business Systems helps meet public expecations without breaking the budget, unifiying Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence. With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services for helping you deliver best possible service to citizens.

Audio Conferencing

8x8 UK Limited

HD Audio Conferencing service single click from 8x8's X Series (1-8), increases productivity, delivering a full collaborative solution via single web app, including conference calls with virtual online meetings; screen sharing; white-boarding; team meetings; video conferencing, Jitsi meeting experience (opensource); inbuilt telephony, IM & recording with call plans.

CommsSender

Doccentrics

CommsSender is a hybrid mail solution that outsources your printed letter delivery. This simple technology enables you to quickly shift from desktop printing and manual post handling to commercial printing. Instead of printing locally, employees simply print to a virtual printer where the documents are processed for fast, affordable delivery.

Microsoft Dynamic 365 / Business Central

Synergi Software Limited

For organisations wishing to implement Microsoft Dynamics 365 for Customer Engagement, customer services, sales and marketing, operations, financials.

Leidos Cloud Enterprise Document and Record Management Service

Leidos Innovations UK Limited

The Leidos Electronic Document and Records Management (EDRM) service provides customers with a comprehensive, end-to-end, secure EDRM solution to support their document sharing/storage, collaboration and workflow strategy. We work with customers to define and validate business requirements and collaboratively implement EDRM solutions that support business outcomes and user needs.

Microsoft Dynamics 365 for Operations Device SL

Bytes Software Services

Dynamics 365 for Operations device license multiple users can access through a device to operate a point of sale device, shop floor device, warehouse device or store manager device. bsscloud

Dynamics 365 for Customer Service

Phoenix Software Ltd

Microsoft Dynamics 365 for Customer Service provides access to Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality. Each license includes rights to Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/customer-service

Microsoft Dynamics 365 for CRM - for Public Sector

Hitachi Solutions

This service provides an accelerator to implement Microsoft's Dynamics 365 Customer Service and Sales modules for the Public Sector including basic Case Management. This provides a mobile, 360 view of customers and can be optionally integrated to other Systems. The service is fully defined in the specification available on request.

Caseworker.gov

Elected Technologies

Caseworker.gov provides a simple, easy to use platform for casework, correspondence and request tracking for elected members, political groups, and correspondence, complaints or FOI teams. Unlike many CRM products Caseworker.gov is built from the ground up for the task of managing correspondence and requests.

Esuasive Membership CRM for Microsoft Dynamics 365

Esuasive

Esuasive Membership CRM for Microsoft Dynamics 365 has been designed from the ground up to support all aspects of membership management including member registration, renewals, subscriptions, card and direct debit payments, professional development, events, marketing, advertising and sales, funding, grants and member self-service.

Wired Plus

Wired Plus Ltd

We are a full service marketing automation platform and agency. We have created Automation Marketing Software backed up with a team of marketing experts focussed on one key principle: make better, confident marketing decisions, based on real data, emails, landing pages, surveys, lead scoring and web tracking.

Microsoft Dynamics 365 Enterprise for Policing

KPMG LLP

Microsoft Dynamics 365 Enterprise for Policing is a pre-configured Microsoft Dynamics 365 ERP solution focused on Police officers and staff and their ability to serve themselves in the following key areas; Finance; Crown Duties Management; Learning and Development; Expenses; Human Resources; Payroll; Fleet Management; and, Business insights.

Microsoft Dynamics 365 Finance and Operations Advisory, Design and Delivery Services

KPMG LLP

Microsoft Dynamics 365 Finance and Operations is a pre-configured solution based on Dynamics 365 enabling organisations to transform their finance functions speedily. It comprises a combination of pre-built ERP solution assets, delivery assets & tools and a delivery method for faster, lower-risk implementation of the solution and realisation of benefits

Xledger Finance Management Solution

Xledger UK

Xledger is a leading software vendor of cloud ERP finance systems. Designed for the Cloud, Xledger is ideal for organisations with complex finance management needs from a wide range of sectors including Charities, Not-for-Profits, Education, Faith, Housing, Residential Care, to the likes of Professional Services and Engineering

Experian Data Management with Contact Data Cleansing

Experian

Experian’s cloud-based address and email cleansing tool ensures your contact data is fit for purpose by validating it against robust refrerntial data sources (i.e. PAF). It will check and offer corrections for inaccuracies that already exist in your address and email databases.

Intrado Cloud Contact Pro

Intrado Solutions Ltd

Intrado Cloud Contact Pro is a cloud hosted, multichannel contact platform designed to boost productivity, increase contact rates and build customer relationships. With more than 400 features, our service has the ability to deliver diverse call flows for customer acquisition, service, retention and collections, with workflow management tools and forecasting.

NFON Enterprise Cloud Telephony

Bechtle direct Ltd.

A cloud telephone system specifically tailored to fit your business needs with scalability up to 250 thousand users. Free internal calls and you can work anywhere and make and take calls on your mobile or PC Softphone / Skype for business. No investment in on-premise expensive equipment and maintenance contracts.

Dynamics 365 Additional Portals and Page Views

Insight

The default Portal provided with Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000.

Civica Correspondence Management (Case Management) (iCasework)

Civica UK Limited

The configurable Correspondence Management SaaS solution is being used by existing customers and runs on our Amazon Web Services platform. It allows for the recording and management of correspondence received across multiple channels, and for specific workflow to be actioned for different correspondence types across the public and private sectors.

EQUINITI Toplevel - eApply

Toplevel

Based on Toplevel’s case management engine, the eApply service helps government meet Digital by Default Service Standards. Improve quality of applications by securely capturing electronic applications from your web site, e.g. for grants, accreditations, schemes, permits, licences. Built-in rules save time checking applications. Save staff effort keying into back-office systems.

CDW 8x8 Audio Conferencing

CDW Limited

HD Audio Conferencing service single click from 8x8's X Series (1-8), increases productivity, delivering a full collaborative solution via single web app, including conference calls with virtual online meetings; screen sharing; white-boarding; team meetings; video conferencing, Jitsi meeting experience (opensource); inbuilt telephony, IM & recording with call plans.

Chat

Esendex Limited

SMS Chat is one of many new innovations from Esendex, empowering Public Sector Organisations to engage in two-way conversations with customers via SMS. It provides a popular new communication channel for your customer, and, as multiple conversations can be held concurrently, improves productivity.

HMO Licensing software, landlord licensing, property licensing, inspection App, mobile working

Metastreet Ltd

Property Licensing software management system. Landlord HMO Licensing, Additional and Selective licensing. On line application, back office processing and management of applications. Split payments. Property inspection App. Performance reporting

Workbooks Business

Workbooks Online Ltd

Workbooks.com delivers award winning world-class CRM and business applications that provide you with the tools you need to accelerate growth, automate business processes, reduce operational costs and improve customer support. Our technology extends beyond sales, marketing and customer support to include order management, marketing automation, invoicing and customer support.

AvePoint Citizen Services

Phoenix Software Ltd

AvePoint Citizen Services is a SaaS platform that makes it easy for governments of any size to digitise Citizen services, modernise their case management, improve customer satisfaction, streamline their operations and surface deep insights about their municipality.

Online Customer Engagement

KPMG LLP

Microsoft Dynamics 365 Customer Engagement is a cloud service provided by Microsoft offering Customer Relationship Management capabilities. It provides a number of features around Sales, Service and Marketing that will help you engage with a variety of departments.

SuiteCRM

Salesagility Ltd

SuiteCRM is an open source enterprise-class Customer Relationship Management solution. Our Cloud Software provides a robust, secure and flexible CRM perfect for the public sector. Each module has been tailored to assist with the various disciplines across your organisation with the sole purpose of helping your organisation run more effectively.

Open Source Alfresco Content Management System (CMS)

Leicestershire Health Informatics Service

LHIS offers the Alfresco Enterprise Document and Records Management as a cloud hosted service. Alfresco is the market leading Enterprise Content Management platform, as of 2014 more than 1,300 organisations in 180 countries use Alfresco daily. Customers choose to use alfresco out-of-the-box or configure it to meet their specific requirements.

Mutual Exchange Locata Service - MEL

Locata Housing Services Limited

Locata Pros Exchange Locata provides customers a way of advertising their property and searching for possible swaps. Exchange Locata is a direct, online social housing exchange service for tenants and landlords to exchange their homes. Customers register directly and if they find a potential swap, they then approach their Landlords.

Dynamics 365 for Marketing

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Dynamics 365 Plan with Silverbear Membership SAL

Silverbear

A Silverbear Membership SAL with an embedded Dynamics 365 Plan, which includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

Health Wheel (myHealthWheel, HealthWheel Connect)

Captive Health

HealthWheel enables healthcare providers to create personalised digital experiences of care as a complete engagement and insight tool. Built exclusively for healthcare, HealthWheel is a powerful Staff Engagement and Patient Engagement solution.

EQUINITI Toplevel - eCourse Booking

Toplevel

Toplevel eCourse Booking helps government meet the Digital by Default Service Standard and improves customer service by enabling secure 24x7 online self service booking. It saves staff time answering the phone and prevents overbooking by using a single shared repository of course information for all course management staff and customers.

LexisNexis® TraceIQ

LexisNexis Risk Solutions

LexisNexis® TraceIQ® - our online tracing and investigation system - unites a wealth of consumer data with user-friendly search tools and intuitive functionality. This powerful combination allows you to create a full profile of the individual you are dealing with and ultimately improve your tracing and investigation activity.

DutySheet: Online Volunteer Management

DutySheet Ltd

DutySheet is the UK's leading volunteer management system. Accessible via any internet enabled device and with its user friendly design, DutySheet allows volunteers to log & manage their shifts, view upcoming events, communicate with colleagues and supervisors, keep their details up to date.

Passenger 365

ixRM Limited

A Customer Service / complaints management system for Transport Operators. Allowing the flexibility to pick and choose elements that work for franchises. Customisable by each organisation so that it works the way you work. Customer Services, Repair Management, Incident Management, Lost Property, Marketing and Reporting in one system.

OpenCRM

Software Add-Ons Ltd - OpenCRM

OpenCRM is a feature rich, secure Cloud based system that has been built and supported by the same people who started the business back in 2005. We pride ourselves on providing friendly and knowledgeable service from the foot of the Yorkshire dales.

Global Address Verification

Melissa Data Ltd

20% of addresses entered online contain errors: spelling mistakes; wrong house numbers; incorrect postal codes; and formatting errors that don’t conform to a specific country’s postal regulations. Melissa service verifies addresses for UK and 240+ countries in real-time, at point of entry, to ensure only valid addresses enter your systems.

Core-Vet - Vetting Management

WPC Software Ltd

Core-Vet is a web-based system designed to manage the entire vetting process, from notification that vetting is required; to the receipt of an application; to the checking process; through to the post-clearance after-care. Core-Vet provides an efficient and streamlined approach, ensuring that vital vetting data is available and managed appropriately.