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1127 results found

1127 results found in Cloud software in the category Call centre

  • Appointment Booking_Local Government

    ACF Technologies (UK) Limited

    ACF offer market-leading appointment booking solutions which combine the following components: Omni-channel booking via booking webpage, via phone, in-person, app etc. Automated notifications and reminders, internal easy-to-use web user interface, numerous check-in options, skills /needs matching, multi-language, pre-appointment online data / document collection, calendar synchronisation, room booking, surveying and more.

  • Civica Councillor and MP Contact Management for Local Government (iCasework Case Management)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s councillor and MP contact management solution enables questions from, and responses to, councillors, MPs and other key stakeholders to be fully traceable, reportable and managed in one place. The solution enables you to build appropriate levels of sign off into every response.

  • Civica Chatbot Frequently Asked Questions (FAQ) Service (Standard)

    Civica UK Limited

    Rapid deployment of Microsoft QnA Maker making complex frequently asked questions (FAQ) documentation readily accessible for up to 100 concurrent Chatbot users over web, social and voice channels. Includes advice to curate content sources and use of conversational AI to maximise value from Microsoft Bot Framework and Azure App Services.

  • Connected Bank as a Service - Microsoft Dynamics 365 for Banking

    EntServ UK Ltd part of the DXC Technologies Group

    DXC's leading Banking service offers a complete end to end solution for any channel, product or department - applicable to retail and commercial banking. The service can be deployed independently of legacy IT and existing programmes.

  • UiPath Intelligent Automation (RPA)

    FOUNDRY4 CONSULTING LTD

    UiPath's Robotic Process Automation (RPA) platform allows government (local, central and agencies)to rapidly automate much of the manual, repetitive, processes without changing the underlying technologies or the processes. The software robots mimic human work to deliver enhanced quality, better governance, greater efficiencies, managed costs and a better client experience.

  • Word Processing system for African languages

    Gusoma Technology Company Limited

    A Digital System of Representation and Communication (DERC) is a complete solution for word processing, digital clock and calendar designed supporting African languages. At present the DERC of Gusoma supports 12 African languages. It can be embedded in software, online platforms, word processor, email client, electronic dictionary, or search engine.

  • Fusion - 8x8 CPaaS (Contact platform as a Service)

    Charterhouse Voice & Data

    8x8’s Contact Platform as a Service. Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS

  • Mobile Secure Communications Platform

    MEDICARE NETWORK LIMITED

    Our integrated (Al-powered) Secure Communications solution with Closed-User Group functionality enables you to fully secure and manage your complete enterprise communications stack, from PABX to Mobile calls, Email, Instant Messaging, Video calls and File sharing, whilst giving accurate voice to text transcription and indexing, simplifying, reducing effort, time and cost.

  • Wendia Service Management

    RMS Services Limited

    Service Management System that while based on ITIL, enables any department to customise the solution to benefit their customer service, asset management and Process Management within one environment.

  • Stellaris Managed MDT Video

    Cinos

    MDT Video Conferencing service from Stellaris leverages best-of-breed Cisco TelePresence to deliver video as a service (VaaS) into NHS MDT meetings. A fully managed video service available via HSCN, N3 or the Internet. Includes centralised scheduling, multi-party conferencing, MS Teams integration, and in-room A/V connection to PACS, Microscope etc.

  • Single Discretionary Award (SDA) Gateway

    Empowering Communities

    The SDA Gateway is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online Discretionary Award forms, automatically populate a Management System, prepare for the roll out of Universal Credit, tailor support around a customer’s individual needs and help them out of a crisis situation.

  • Citrix Content Collaboration (ShareFile)

    Howell Technology Group Limited

    Citrix Content Collaboration is an enterprise file sync and sharing service, satisfying both data security and user needs. Businesses can build a custom-branded and confidential virtual workspace in which users can access, sync and edit content anytime, anywhere and across all devices, with an audit trail.

  • Liberator Penalty Charge Notices (PCN) enforcement

    Farthest Gate Limited

    A complete TMA PCN processing system.

  • Video Conferencing

    GLOBAL 4 COMMUNICATIONS LIMITED

    HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.

  • Atos Engage ESM: ServiceNow Software

    Atos IT Services UK Ltd

    ServiceNow offers a portfolio of robust cloud-based applications that automate and manage enterprise services. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades. ITSM, HRSD, ITOM, SecOps, CSM and more

  • Process Mining

    BusinessOptix Ltd

    Process Mining / data scenario modelling.

  • Unified Communications as a Service (UCaaS)

    Cinos

    Unified Communications as a Service (UCaaS) by Stellaris leverages best-of-breed Cisco communications. Provides unified voice and video communications, multi-channel/omni-channel contact centre, voice/video/content conferencing, instant messaging/presence and voicemail to users in any location. With public or private cloud options, Stellaris delivers the organisational agility you need to drive true transformation.

  • Hosted PBX Solution

    UK IT Networks Limited

    Virtual Office unified communications PBX platform comes with company wide private chat, presence detection, softphones, web conferencing, optional video and Apple and Android mobile apps to improve collaboration on any device, anywhere.

  • Customer Communication Management

    Espire Infolabs Ltd

    Espire offers a comprehensive suite of Customer Communication Management services to enable inbound & outbound communication recipients using various channels like Print & dispatch, email, SMS, messengers ( WhatsApp, Facebook etc), available on Cloud as PaaS and onPrem.

  • ICT Relocation - Data Centre

    Network 2 Supplies Ltd

    Relocating Cloud IT can be complicated. We will audit the physical hardware and provide a comprehensive inventory. We will provide assurance that all items are transported following being safely packed, in one of our fleet of tracked vehicles.

  • Ctalk Contact Centre Queue Capacity Licence

    Ctalk Limited

    Ctalk Contact Centre Queue Capacity allows calls to be queued in the cloud while waiting for an agent to be available.

  • Gamma Horizon - Resilient Cloud Unified Communications (UCaaS) Platform

    GAMMA NETWORK SOLUTIONS LIMITED

    Gamma's Horizon Collaborate is a hosted UCaaS Platform providing features such as; voice/video conferencing, IM, presence, desktop and file sharing, integration with CRMs and IP telephony (VoIP). Operated through handsets, mobile or desktop apps. Web/App interfaces allow realtime access and changes to the many features available on a user basis.

  • Opinion8

    Square Systems Limited

    We empower organisations to be successful. We collate stakeholder feedback by IVR telephone, SMS, Email and the web around the clock in all languages. Real-time access to the feedback for analysis gives organisations a genuine understanding of the customer experience, identifies areas for improvement and promotes consolidation of good practice.

  • Meetings Collaboration

    Amillan Ltd

    8x8 Video Meetings enables external participants to join meetings directly from their browser without the need to download plugins or software applications. 8x8 Video Meetings enables interactions that start as a chat or phone call to seamlessly move to a full HD video collaboration session with screen sharing.

  • Bramble Hub Icon - DOPiX

    Bramble Hub Limited

    DOPiX is an enterprise customer communication and output solution for fast transitioning of legacy Customer Communication Management (CCM) systems, which historically have proven to be difficult, time consuming and expensive to remove. DOPiX takes data directly from core mainframe applications (especially IBM) ensuring the correct variable data in all communications.

  • Ctalk Contact Centre Agent Personal Voicemail Licence

    Ctalk Limited

    Ctalk Contact Centre Agent Personal Voicemail License allows agents to have individual voice mailboxes which can be accessed via the ctalk toolbar.

  • Qualtrics NHS Patient Experience | Friends and Family Test (FFT)

    Qualtrics LLC

    Run your friends and family test internally at your trust or outsource it to the Qualtrics team. Build flexible patient experience dashboards linking FFT data with complaints and PALS. Give dashboard across the trust from ward managers to board members, giving them the insights to take actions and improve Quality.

  • Liberator Bulky Waste software for Councils

    Farthest Gate Limited

    The Scheduling and Booking self-service software for Councils is a market leading module forming part of the Liberator suite of products. Liberator Scheduling and Booking software can be used independently of other Liberator products. Easy to set up, configure and use and offers clients and their customers great efficiencies.

  • RPA Prebuilt solution - Direct debit processing

    T-Impact Limited

    Processing direct debits, eliminating duplications Calculates and manages pro-rata'd periods and updating existing Finance IT Systems. A highly manual process that is easily and quickly automated with this service.

  • Social Media Engagement

    UCcert Limited

    Uccert provides the quick, simple low-cost solution for social media data mining, allowing customers to interact across multiple platforms in a consistent and managed way. Allowing staff to respond to your customers’ needs or requests on social media.