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835 results found in Cloud software in the category Call centre

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835 results found

Puzzel Contact Centre

Puzzel Ltd

Puzzel Omni-channel Cloud Contact Centre solution offers Voice, Email, SMS, Web-chat and Social media channels, integrated in a single, compelling, UI. Puzzel also offers Workforce Optimisation (QM, WFM, PM), Speech Analytics, Payment, Chatbots, Knowledgebases and full integration to CRM systems via a comprehensive API.

Dynamics 365 for Project Service Automation

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

SmartInbox - digital message & task orchestration - AI & RPA

Britannic Technologies

The smart inbox allows any digital interaction or textual task (events) to be blended into single or multiple queue(s) by business context with smart tagging, search and filters to prioritise and categorise these events to be automated, routed to an Agent or handled orchestrated by business rule.

Hosted 3020 LifeX: Dispatch and First Contact Solution for Critical Control Rooms

Frequentis AG

The on- or off premise hosted 3020LifeX solution provides a full web-based call centre solution including ACD, IVR, recording, and integration with Airwave and ESN (when available). Together with a host of other features tailored to safety critical control rooms it provides a reliable solution to base your operations on.

ServiceNow (ITSM/ITOM/CSM) - Licensing by SCC

Specialist Computer Centres plc

Our consultative approach to ServiceNow(ITSM/ITOM/CSM) Enterprise Service Management(ESM) licensing enables us to deliver IMPACT to your organisation. Via our team of highly skilled Business Analysts we will work with you to define the correct approach for your needs, leveraging our knowledge as a ServiceNow customer to maximise benefits to you.

storm® VIEW™

Content Guru Ltd (Redwood Technologies)

storm® VIEW™ is a powerful management information reporting package that provides access to a range of sophisticated statistical analysis tools. VIEW delivers flexible and fully customisable real-time and historical reports and can integrate with any source of data, converging reporting across every element of your service into a single dashboard.

Boomerang Triage

Boomerang I-Comms Ltd

Engage customers and stakeholders with a SMS and IVR engagement tool. Utilise a dynamic decision tree ensuring relevance and interest including the ability for data look up, security and identification for such things as surveys, helpdesk, inbound reporting, call-backs and much more. Complementary with Boommail and other Boomerang products.

storm® CONTACT™

Redwood Technologies Ltd

storm® CONTACT™ is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, delivering iACD® (intelligent Automated Contact Distribution) for any size of organisation. This connects people and devices to the best automated or live resources, however, wherever, whenever and in whatever quantity they interact.

Enquire

Bailey Solutions Ltd

Enquire is an inbound enquiry management system to help organisations of all sizes manage enquiries. It's different from CRM systems which are designed to manage outbound sales and marketing calls. Our system is all about managing inbound enquiries, helping you track them, follow-up and never miss a deadline. Highly configurable.

Microsoft Conversational AI

Ceox

Ceox helps public sector exploit Artificial Intelligence to deliver intelligent conversational agents to interact with citizens. Ceox Conversational AI Services cover discovery, design, implementation and support. Microsoft’s public cloud Artificial Intelligence and Machine Learning tools and services are set-up to improve service delivery enabling users to interact with services naturally.

Experian Data Management with Email Validation

Experian

Experian's cloud-based email validation tool removes bad email addresses at the point of capture to improve your sender reputation, increase deliverability and ensure your communications reach your citizens.

Computacenter – IT Service Management Tool (ITSM)

Computacenter (UK) Ltd

Computacenter provides ITSM, through TeamUltra, a portfolio of robust cloud-based applications that automate and manage enterprise services. Our IT Service Management Tool applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades.

PureEngage Cloud

Genesys Europe B.V.

The Genesys PureEngage Cloud Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

Bramble Hub Xn Leisure - Leisure Management Systems

Bramble Hub Limited

Xn Leisure is an innovative provider of comprehensive IT solutions for the public and private sport, leisure and fitness sectors. Cloud based front of house, on line, mobile, self service and business intelligence solutions reduce cost and positiveley change to way you connect with customers.

SAP Service Cloud

SAP UK Ltd

SAP Hybris Service Cloud is a omni channel solution that enables organizations to give its customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey.

storm® UC

Content Guru Ltd (Redwood Technologies)

storm® UC provides a unified telephony estate in the cloud, flexing with the requirements of your business and adding and removing licenses as required. Workers on the road or at home can use the same number wherever they are and the service can be managed from any location.

ELVIS - Vehicle Recovery System

WPC Software Ltd

ELVIS is a web-based system designed to manage the recovery, storage and administration of the vehicle recovery process. ELVIS provides an efficient and streamlined approach, ensuring that vital information is managed, available and shared appropriately.

Pitney Bowes EngageOne Connect

Pitney Bowes Software Europe Ltd

EngageOne® Connect lets you create more engaging end to end communications. Simple yet powerful browser-based interface lets anyone create and deliver fully-responsive email, SMS and push notifications with interactive, dynamic content optimized for display on any device.

VoxivoCX - cloud contact centre

Foehn

VoxivoCX is a cloud Contact Centre platform, providing a fully feature voice only contact centre platform optimised for supervisors, agents and customers including browser based agent portal, supervisor tools, performance reporting, wallboards and integrations capability. VoxivoCX comes with a full suite of telecommunication, implementation and support services from Foehn.

GOSS SelfServe

GOSS Interactive Ltd

The low-code GOSS SelfServe Platform provides Public Sector (Local/Central/Government/Authority/ Council/Police/NHS) clients capabilities to design, develop and build custom website/portal forms and workflows, enable online customer transactions and deliver enhanced self/assisted-service for citizens, reducing organisation overhead costs. GOSS SelfServe workflows can be optionally integrated with back office systems/data.

Axiell Library Management System

Axiell ALM Ltd

Axiell’s Library Management System is the cornerstone of the library, providing the technical foundation from which core library functions, administrative tasks, customer communications and service delivery all run.

Intelligent Voice

Intelligent Voice

Scalable, Secure Speech Recognition and Natural Language Processing for highly regulated and privacy sensitive environments. The Intelligent Voice Speech Analysis Software provides a powerful and comprehensive suite of speech analysis capabilities, covering e-discovery / e-disclosure, live and post call compliance monitoring, PCI redaction, legal and regulatory services, and fraud prevention.

Community Stakeholder Management System

Empowering Communities

The Community Stakeholder Management Solution is a secure Multi Channel Solution to help teams to efficiently develop, maintain and communicate with stakeholders from one secure place. Practitioners can quickly search and find individuals they need and the public can access a public-facing registration form that automatically populates a searchable database.

Google Voice

Cloud Technology Solutions Ltd

Stay connected, organized, and on task with an easy-to-use phone solution that fits organisations of any size. Google Voice makes work calls less work. Make and receive phone calls using a work number on any device, anywhere. Start communicating more effectively. Modern, cloud based Unified Communications.

Dynamics 365 for Sales Device SL

Civica UK Limited

Multiple users can access the Dynamics 365 for Sales application through shared device login. The use rights are equal to the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device. Please note there is no Dynamics 365 Enterprise Plan 1 device license.

Hosted PBX Solution

UK IT Networks Limited

Virtual Office unified communications PBX platform comes with company wide private chat, presence detection, softphones, web conferencing, optional video and Apple and Android mobile apps to improve collaboration on any device, anywhere.

Phoenix-Complaints/FOI/Subject Access Requests System

Empowering Communities

Phoenix-Complaints/FOI/Subject Access Requests System is a secure, private cloud based solution for the management of complaints, Freedom of Information and Subject Access Requests.

Case Management and Customer Service with Dynamics365

Brightwire

Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and relationship management, complaints handling, legal matter management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.

Dynamics 365 for Field Service

Redspire Ltd

Microsoft Dynamics365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics365 case management capabilities and field service work orders to deliver business process driven, best in class field-service management. Capabilities include work order management, schedule, dispatch, routing capabilities, repairs&returns management, inventory management.

storm® MATRIX™

Content Guru Ltd (Redwood Technologies)

storm® MATRIX™ is a flexible, cloud-hosted, real-time system for teleconferencing and contact management, supporting tens of thousands of concurrent callers. Customers can self-serve via the phone or the web, or operators can manage multiple conferences through an intuitive desktop interface with participants automatically sent sign-in details by email or SMS.

RPA Data de-duplication Robot

T-Impact Limited

Automatically merge duplicate records from your IT systems. Our data de-duplication Robot automates your IT system’s duplicate record checking. The Robot compares duplicate records, based on your business rules, and merges the records or marks them as not duplicate.

Becketts Cloud Voice, Contact Centre and Collaboration

Beckett Telecom

The Unify Cloud Voice, Contact Centre and Collaboration service is available at either ISO 27001 or Official security levels. Provides a secure high availability IP communication service from any location with a suitable data connection. Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX and Contact Centres.

Ctalk Contact Centre Survey Port Licence

Ctalk Limited

Ctalk Contact Centre Survey is a multi-channel survey product which engages customers and receives feedback. The ctalk contact centre survey system allows access to unlimited surveys which can be created using Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) with real time reports on the outcomes.

Atos Operational Services; Multi Agency Incident Transfer (MAIT) Router

Atos IT Services UK Ltd

Atos’ Multi Agency Incident Transfer (MAIT) Router, is a cloud service designed to securely route MAIT Standards compliant incident data between Computer Aided Dispatch (CAD) systems in the contact centres and control rooms of emergency services authorities and other relevant users.

storm® RECORDER™

Redwood Technologies Ltd

storm® RECORDER™ provides a platform for converged recording of multi-channel of communications. Covering fixed line and mobile voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in compliance and quality control frameworks. The data produced can either be stored in the cloud or on a user’s own system.

Video as a Service

Redcentric Solutions Limited

The Redcentric video conferencing service is a hosted, fully managed state of the art solution which provides high quality video/voice conferencing and collaboration services. The service can be accessed via a range of endpoints from desktop PC's, laptops, mobile devices and room kits, for a fully immersive real time experience,

Cirrus Wallboard License

Cirrus

The Cirrus Wallboard License will provide you with dashboards to give you instant contact centre performance metrics in the form of real-time information to aid in measuring call centre performance. You simply need a web browser to access service.

Dynamics 365 for Customer Engagement

Redspire Ltd

Microsoft Dynamics 365 for Customer Service is the recommended choice for your customer support teams. It provides users with access to core customer service capabilities including case management, Interactive_Service_Hub, Unified_Service_Desk, SLAs and Entitlements. Each Dynamics 365 Customer_Service_User SL includes rights to Microsoft_Social_Engagement, Voice_of_the_Customer, Mobile_ Offline_Sync, Gamification and Microsoft PowerApps. www.microsoft.com/en-gb/dynamics365/customer-service

UK Business Contacts Plus Data

Market Location Limited

Contacts Plus Business Data means you will be licensed for usage of a dataset of the 118 Group UK Business Database comprising of contacts in business Records for functional heads and Senior Decision Maker contacts. Usage Terms&Conditions apply.

SmartAgent Automate - Chatbot

Mission Labs Limited

SmartAgent Automate will transform your customer care and sales teams with multi-channel and multilingual, asynchronous chat which seamlessly switches between integrated bot and agent, depending on the context. Completely deflect high volume, low value contacts via our automated chatbot, leaving your agents free to focus on serving high value contacts.

Potentially Violent Persons Referral and Management System

Empowering Communities

The Potentially Violent Persons Referral and Management System is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online referrals, automatically populate a Management System, communicate with clients and record all interactions including emails, letters sent, phone calls made, face to face meetings and visits.

XMA Salesforce Add-ons

XMA Limited

Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services beyond the Salesforce platform is easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want.

Inoapps Subcontractor Management Cloud

INOAPPS LIMITED

Subcontractor Management Cloud delivers an end-to-end process in a single, fully integrated Cloud solution. The application is based on 10+ years’ experience of Oracle applications and technology. Our team also drew on its extensive Engineering & Construction sector experience to develop the application.

Dynamics 365 Non-Production Instance Add-On

Silverbear

The Production Instance Add-On is well suited for multi-instance deployments. Dynamics 365 Plan subscription users can access the default Dynamics 365 Plan instance included within subscription, and every Dynamics 365 Plan additional instance associated with the same tenant.

Dynamics 365 for Marketing

Silverbear

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations.

Speech Analytics for Police

Business Systems (UK) Ltd

Speech Analytics solutions from Business Systems, to manage and analyse multi-channel interactions including audio, email and chat. With 30 years' Speech and Interaction Analytics experience, we offer full consultancy, project management, implementation and support services to deliver best fit Speech Analytics solutions to police forces.

Mitel Hosted IP Telephony, Unified Comms and Contact Centre

Britannic Technologies

An Internet Protocol Telephony (IPT), Unified Communications Service and Contact Centre Solution. The service is based upon MITEL technology providing IPT, Instant Messaging, Rich Presence, Peer to Peer High Definition Video, Unified Messaging with Microsoft Integration, Soft phone and Smartphone integration and Omni Channel Contact Centre, WFM and Recording.

Cloud Voice SIP

Virgin Media Business

SIP Trunking is a hosted, IP based, voice service utilising the SIP standard. Customers can make calls, usually from an IP handset or desk-based client (soft phone), to the PSTN (Public Switched Telephone Network) and vice-versa. Unlike traditional services (ISDN) it enables voice and data consolidation within a single connection.

FLEX AI Website Brand Bot

ICS.AI LTD

The FLEX AI Website Brand Bot uses AI technology and self service to increase website engagement and 24/7.

Direct Debit service

PayPoint

The Direct Debit Service from PayPoint is a feature rich platform for managing all Direct Debit capabilities, including mandate set up through 8 different channels. Rich reporting gives you insight into customer behaviour, and full customer communications are included.

Dynamics 365 Membership Management - CoreGov

Core

Core has configured Microsoft Dynamics 365 specifically for use by membership organisations, to accelerate CRM project delivery based on the best practice we have learned from working from membership organisations for the best part of a decade. The result is the familiar Microsoft interface centred around the member journey.

EC Connect-Community Enforcement Notices

Empowering Communities

The EC Connect-Community Enforcement Notices System is a Multi Channel Solution for Teams and Organisations to receive secure, encrypted, public and practitioner-facing online forms, automatically populate a Management System, communicate with stakeholders and record all interactions including emails, letters sent, phone calls made, face to face meetings and visits.

CardByPhone

X-on

CardByPhone removes credit and debit card data from being accessible within an organisation during phone transactions. PCI-DSS requirements which govern security when handling card data are taken out of scope. CardByPhone can be integrated with contact centre and order processing systems or as a complete hosted telephony environment.

iProperty Cloud

TechLabs London

iProperty Cloud delivers Innovative Technology Solutions for the Property-Market, Local Authorities Housing Departments and Housing associations. The solution is built on the latest version of Microsoft Dynamics 365 Enterprise CRM & Microsoft's world-class Azure cloud. We also provide professional and consultancy services to departments considering or implementing Dynamics-365

Dynamics 365 Housing Association Management - CoreGov

Core

A Dynamics 365 based solution to help social housing organisations better deliver targeted services to residents through process automation, call centre integration, case management, customisable reporting and much more. Consolidating data, drawing insights and expediting cases results in greater resident satisfaction and increased efficiency.

SotaVOIP - Hosted Telephony

Sota Solutions Ltd

SotaVOIP – Hosted Telephony provides a highly resilient communication platform for installations of less than 150 handsets. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. See our Skype for Business solution for larger installations.

Flexiroute

Data Images Software Solutions Ltd

Scheduling and management of demand responsive passenger transport services. Used by Local Authorities, DRT Operators, Community Transport Schemes and Volunteer Car Schemes of all sizes.

Evolve for Higher Education

Pythagoras Communications Ltd

Evolve HE from Pythagoras is a CRM solution for Higher Education Institutions. It takes Microsoft Dynamics 365 and customises it for the Higher Education sector, supporting the full student journey. The university can take advantage of a single view of a student, adopting streamlined processes, and providing improved customer services.

NICE inContact CXone Cloud Contact Centre Solutions for the Government by Business Systems

Business Systems (UK) Ltd

Cloud Contact Centre Solutions from Business Systems helps meet public expecations without breaking the budget, unifiying Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence. With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services for helping you deliver best possible service to citizens.

Audio Conferencing

8x8 UK Limited

HD Audio Conferencing service single click from 8x8's X Series (1-8), increases productivity, delivering a full collaborative solution via single web app, including conference calls with virtual online meetings; screen sharing; white-boarding; team meetings; video conferencing, Jitsi meeting experience (opensource); inbuilt telephony, IM & recording with call plans.

Bank Validation

Data8 Ltd.

Our Bank Validation service enables faster and hassle free payments and help provide better customer experience. In addition to validating that the Account Number and Sort Code, the service returns BIC, IBAN, Branch name and bank name and services accepted such as Direct Debits etc.

Microsoft Dynamic 365 / Business Central

Synergi Software Limited

For organisations wishing to implement Microsoft Dynamics 365 for Customer Engagement, customer services, sales and marketing, operations, financials.

Customer Administration

Target Group

Our modular system functionality, coupled with our extensive market knowledge, experienced front and back-office teams, multi-product and asset-class capabilities, and group digital transformation insight, position us as Financial Services experts in end-to-end customer administration. Our solutions can be deployed as software-as-a-service, a managed service, or a business process outsourcing engagement.

Alscient Amazon Connect

Alscient Limited

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

Microsoft Dynamics 365/CRM Implementation and consultancy service

XRM Technologies

xRM Technologies offers the complete range of professional services, tailored for the delivery of Microsoft Dynamics 365 portal, Adxstudio and associated technologies. The end solution offers a rich self serve experience that supports your OMNI channel for customer interaction.

Amazon Connect

Gaia Technologies Plc

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

Experian Data Management with Contact Data Cleansing

Experian

Experian’s cloud-based address and email cleansing tool ensures your contact data is fit for purpose by validating it against robust refrerntial data sources (i.e. PAF). It will check and offer corrections for inaccuracies that already exist in your address and email databases.

West Cloud Contact Pro

West UC Limited

West Cloud Contact Pro is a cloud hosted, multichannel contact platform designed to boost productivity, increase contact rates and build customer relationships. With more than 400 features, our service has the ability to deliver diverse call flows for customer acquisition, service, retention and collections, with workflow management tools and forecasting.

NFON Enterprise Cloud Telephony

Bechtle direct Ltd.

A cloud telephone system specifically tailored to fit your business needs with scalability up to 250 thousand users. Free internal calls and you can work anywhere and make and take calls on your mobile or PC Softphone / Skype for business. No investment in on-premise expensive equipment and maintenance contracts.

Gamma's Resilient Cloud Inbound Service

Gamma

Gamma's Inbound delivers ‘inbound’ calls from an advertised number of choice (01/02/03/08 - including existing numbers) forwarded to a destination telephone number of choice, regardless of location or device. The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR.

Dynamics 365 Additional Portals and Page Views

Insight

The default Portal provided with Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000.

CDW 8x8 Audio Conferencing

CDW Limited

HD Audio Conferencing service single click from 8x8's X Series (1-8), increases productivity, delivering a full collaborative solution via single web app, including conference calls with virtual online meetings; screen sharing; white-boarding; team meetings; video conferencing, Jitsi meeting experience (opensource); inbuilt telephony, IM & recording with call plans.

Rapid application platform

Rapid Information Systems Ltd.

Rapid is an easy to use open source platform for creating powerful web, mobile, and form applications. It lowers the skillset required to build applications and supports collaboration, re-use and sharing, radically reducing development time and cost. It is highly flexible and any integration is possible.

NICE inContact CXone Contact Centre Customer Satisfaction Surveys

Business Systems (UK) Ltd

NICE inContact CXone Customer Satisfaction surveys drive higher performance and increased customer satisfaction. With a simple, web-based interface, flexible dashboards and customizable views, agents and supervisors can identify opportunities for improvement and self-coaching.

Ctalk Scripter

Ctalk Limited

Ctalk Scripter is a drag and drop workflow based application that allows users to create and manage call scripts. By utilising the drag and drop functionality, users can quickly create scripts. These can be customised for each individual department, project or queue.

storm® INTEGRATE™

Redwood Technologies Ltd

storm® INTEGRATE™ leverages SOA (Service-Oriented Architecture) principles to allow the storm platform to link to any third-party system, database or remote information store. Using custom APIs (Application Programming Interfaces), cloud-based storm services can be integrated with existing data infrastructure, allowing information to flow between the two, over multiple channels.

Cirrus PCI Pro User License

Cirrus

Our individual user licence allows your organisation to only provision access for those who require PCI DSS Compliant payment processing functionality, meaning you only pay for what you need.

Open Source Alfresco Content Management System (CMS)

Leicestershire Health Informatics Service

LHIS offers the Alfresco Enterprise Document and Records Management as a cloud hosted service. Alfresco is the market leading Enterprise Content Management platform, as of 2014 more than 1,300 organisations in 180 countries use Alfresco daily. Customers choose to use alfresco out-of-the-box or configure it to meet their specific requirements.

Dynamics 365 for Marketing

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Aptvision Radiology Information System (RIS)

Aptvision Ltd

APTVISION created a unified Healthcare Information System embracing latest technologies to enable quicker and more effective outcomes for Patients, Clinicians and Healthcare Providers. Putting patients at the heart of care we have ten stand-alone, inter-operable software solutions to manage the end to end patient pathway for Radiology and other ologies.

storm® SHOUT™

Redwood Technologies Ltd

storm® SHOUT™ is a mass multimedia alerts system which enables business to provision and distribute messages instantaneously. SHOUT delivers messages via SMS, voice, email, instant messaging or any other form of communication depending on what will best suit the situation and recipient, delivering effective, immediate mass communication.

Barracuda Essentials for Microsoft Office 365

COOLSPIRiT

Barracuda Total Email Protection combines Barracuda's complete email protection portfolio in a single solution. featured areas include: all-in-one email security, backup and archiving for O365. A.I based protection from spear phishing, account takeover and business email threats. This also includes Anti-phishing training (and simulation), Barracuda Forensics and Incident Response

DataChain® - Work Management and Case Management Cloud Software Solution

AiM Ltd

DataChain® is AiM's complete and integrated collaborative work management tool, providing end-to-end straight-through processing capability for organisations that need control and management information over their a case- based operational process. The tool is fully agnostic using APIs and modern protocols to integrate with systems that input and output data.

Dynamics 365 Plan with Silverbear Membership SAL

Silverbear

A Silverbear Membership SAL with an embedded Dynamics 365 Plan, which includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

SBL Microsoft Office 365 Package

Software Box Limited (SBL)

A Package of licences (O365 E3 and Win E3) available under the DTA MOU (VL EAS Licensing) to provide Office 365 Productivity and Windows Enterprise.

Planroute

Data Images Software Solutions Ltd

Planning, Optimisation and management of Mainstream and SEN Home to School and Adult Social Care regular transport using own fleet and/or third party operators.

Amazon Connect

Ubertas Consulting Limited

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

VoiceScript Technologies PROFix

VoiceScript Technologies Ltd.

VoiceScript Technologies' (VST) solution is an automated, multi-person, multi-language, transcription and translation system that records multiple people in a room/court setting, providing verbatim, court-ready transcripts. The are diarised, time-indexed and each speaker is identified against their utterances. Clicking on the utterance produces the speaker’s voice, video clips and real-time notes.

Sport bookings and club management

Zipporah Ltd

Sports booking and Club Management offers complete sports pitch and facility bookings alongside comprehensive service management. Our online solution gives real time visibility, automatic VAT information, variable charging levels, league and other third-party bookings, easy integration with existing systems, comprehensive reporting and quick, easy installation. Complete management of sport facilities.

Social

ECKOH UK LIMITED

Our Social tool is a comprehensive tool that monitors the entire Social Web - on social media, news sites, blogs and forums - for mentions made about a company and to a company. It then brings them all into one place for real time engagement.

Hosted Telephony (VoIP) - Broadsoft

Redcentric Solutions Limited

Unity IP Voice is Redcentric’s hosted enterprise voice solution (VoIP) for organisations needing to update their existing telephony system but who are also looking to control equipment, training and operational costs, and boost the resilience of critical telephony services. Part of our public sector IT services portfolio.

Global Address Verification

Melissa Data Ltd

20% of addresses entered online contain errors: spelling mistakes; wrong house numbers; incorrect postal codes; and formatting errors that don’t conform to a specific country’s postal regulations. Melissa service verifies addresses for UK and 240+ countries in real-time, at point of entry, to ensure only valid addresses enter your systems.

Chatbot

Hopstay

Hopstay provides a chatbot solution to optimise customer support for local governments & councils. We automate responses to frequently asked questions & allow citizens to access key services through messaging & voice platforms. This improves accessibility & makes customer support more efficient.

Vehicle licensing appointments and MOT bookings

Zipporah Ltd

An online booking and appointment solution for MOTs and Private Hire/Hackney carriage licenses (taxis). Empower your citizens to manage themselves though an easy online process. Accelerate first-time applications and renewals while freeing-up staff through the implementation of a simple, clear and staged processes. Improve communication between local authority and customer.

Ctalk Contact Centre Agent Predictive Dialler Licence

Ctalk Limited

Ctalk Contact Centre Agent Predictive Dialler has highly sophisticated pacing algorithms to ensure calls are placed appropriately for maximum use of resources. Unlike most platforms, Ctalk's system does not require any additional hardware and can operate completely standalone or the system can operate seamlessly with any PBX system.

Anywhere365 Contact Centre solution hosted by Arkadin

Arkadin

Anywhere365 is the largest native Microsoft Teams and Skype for Business Contact Centre and Dialogue Management platform used by more than 800 global customers in 50 countries. Anywhere365 provides full-fledged contact centre capabilities and/or advanced Skype for Business & Teams features.

Connex One Contact Centre

Connex One

Connex One is a cloud based software as a service solution. It's an omnichannel, multi-channel data analytics platform and our clients can communicate with customers through several communication channels. The main contact centre communication channels being voice inbound/outbound, webchat, sms, email & social media.

HISconnect integrated clinical record systems

Leicestershire Health Informatics Service

HISconnect integrates clinical record systems with the HIStel telephony solution to help Reception staff, Clinical staff and Managers to speed up patient verification, to keep patient contact details up to date, provide a personalised patient service and support QOF targets. *Product powered by Patient Connect.

Phoenix-VS - Victim Services Management System

Empowering Communities

Phoenix-VS is a secure, private cloud based solution for the Management of Victims of Crime. It automatically imports data from other systems and has been designed to help organisations meet their obligations under the Victim Code. Phoenix-VS increases productivity and engagement and has encrypted public facing self referral forms.

CommandCentral CRS

Airwave

Integrated Communications Control System(ICCS) hosted within Airwave's secure private cloud or buyer's private cloud. Including automatic call distribution(ACD) and bulk voice recording capabilities. CommandCentral CRS is integrated with the Airwave radio network,ESN,PSTN,999(EISEC),and customer systems enabling seamless dispatching and call-taking. This describes the Premier offering. See ServiceDefinition for other Tiers.