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826 results found

826 results found in Cloud software in the category Call centre

  • Puzzel Contact Centre

    Puzzel Ltd

    Puzzel Omni-channel Cloud Contact Centre solution offers Voice, Email, SMS, Web-chat and Social media channels, integrated in a single, compelling, UI. Puzzel also offers Workforce Optimisation (QM, WFM, PM), Speech Analytics, Payment, Chatbots, Knowledgebases and full integration to CRM systems via a comprehensive API.

  • Dynamics 365 for Project Service Automation

    Softcat Limited

    "Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

  • INBOX - Digital Interactions Management

    Britannic Technologies

    Our INBOX allows any digital interaction or textual task (event) to be blended into single or multiple queues. Organising them by business context with smart tagging and search filters, the events can be automatically prioritised and categorised. Automating the route to the correct agent or business orchestration rule.

  • Hosted 3020 LifeX: Dispatch and First Contact Solution for Critical Control Rooms

    Frequentis AG

    The on- or off premise hosted 3020LifeX solution provides a full web-based call centre solution including ACD, IVR, recording, and integration with Airwave and ESN (when available). Together with a host of other features tailored to safety critical control rooms it provides a reliable solution to base your operations on.

  • ServiceNow (ITSM/ITOM/CSM) - Licensing by SCC

    Specialist Computer Centres plc

    Our consultative approach to ServiceNow(ITSM/ITOM/CSM) Enterprise Service Management(ESM) licensing enables us to deliver IMPACT to your organisation. Via our team of highly skilled Business Analysts we will work with you to define the correct approach for your needs, leveraging our knowledge as a ServiceNow customer to maximise benefits to you.

  • storm® VIEW™

    Content Guru Ltd (Redwood Technologies)

    storm® VIEW™ is a powerful management information reporting package that provides access to a range of sophisticated statistical analysis tools. VIEW delivers flexible and fully customisable real-time and historical reports and can integrate with any source of data, converging reporting across every element of your service into a single dashboard.

  • Boomerang Triage

    Boomerang I-Comms Ltd

    Engage customers and stakeholders with a SMS and IVR engagement tool. Utilise a dynamic decision tree ensuring relevance and interest including the ability for data look up, security and identification for such things as surveys, helpdesk, inbound reporting, call-backs and much more. Complementary with Boommail and other Boomerang products.

  • storm® CONTACT™

    Redwood Technologies Ltd

    storm® CONTACT™ is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, delivering iACD® (intelligent Automated Contact Distribution) for any size of organisation. This connects people and devices to the best automated or live resources, however, wherever, whenever and in whatever quantity they interact.

  • Microsoft Conversational AI

    Ceox

    Ceox helps public sector exploit Artificial Intelligence to deliver intelligent conversational agents to interact with citizens. Ceox Conversational AI Services cover discovery, design, implementation and support. Microsoft’s public cloud Artificial Intelligence and Machine Learning tools and services are set-up to improve service delivery enabling users to interact with services naturally.

  • Experian Data Management with Email Validation

    Experian

    Experian's cloud-based email validation tool removes bad email addresses at the point of capture to improve your sender reputation, increase deliverability and ensure your communications reach your citizens.

  • Computacenter – IT Service Management Tool (ITSM)

    Computacenter (UK) Ltd

    Computacenter provides ITSM, through TeamUltra, a portfolio of robust cloud-based applications that automate and manage enterprise services. Our IT Service Management Tool applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades.

  • PureEngage Cloud

    Genesys Europe B.V.

    The Genesys PureEngage Cloud Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

  • Bramble Hub Xn Leisure - Leisure Management Systems

    Bramble Hub Limited

    Xn Leisure is an innovative provider of comprehensive IT solutions for the public and private sport, leisure and fitness sectors. Cloud based front of house, on line, mobile, self service and business intelligence solutions reduce cost and positiveley change to way you connect with customers.

  • storm® UC

    Content Guru Ltd (Redwood Technologies)

    storm® UC provides a unified telephony estate in the cloud, flexing with the requirements of your business and adding and removing licenses as required. Workers on the road or at home can use the same number wherever they are and the service can be managed from any location.

  • ELVIS - Vehicle Recovery System

    WPC Software Ltd

    ELVIS is a web-based system designed to manage the recovery, storage and administration of the vehicle recovery process. ELVIS provides an efficient and streamlined approach, ensuring that vital information is managed, available and shared appropriately.

  • Pitney Bowes EngageOne Connect

    Pitney Bowes Software Europe Ltd

    EngageOne® Connect lets you create more engaging end to end communications. Simple yet powerful browser-based interface lets anyone create and deliver fully-responsive email, SMS and push notifications with interactive, dynamic content optimized for display on any device.

  • VoxivoCX - cloud contact centre

    Foehn

    VoxivoCX is a cloud Contact Centre platform, providing a fully feature voice only contact centre platform optimised for supervisors, agents and customers including browser based agent portal, supervisor tools, performance reporting, wallboards and integrations capability. VoxivoCX comes with a full suite of telecommunication, implementation and support services from Foehn.

  • GOSS SelfServe

    GOSS Interactive Ltd

    The low-code GOSS SelfServe Platform provides Public Sector (Local/Central/Government/Authority/ Council/Police/NHS) clients CRM-Lite capabilities to design, develop and build custom website/portal forms and workflows, enable online customer transactions and deliver enhanced self/assisted-service for citizens, reducing organisation overhead costs. GOSS SelfServe workflows can be optionally integrated with back office systems/data.

  • Axiell Library Management System

    Axiell ALM Ltd

    Axiell’s Library Management System is the cornerstone of the library, providing the technical foundation from which core library functions, administrative tasks, customer communications and service delivery all run.

  • Intelligent Voice

    Intelligent Voice

    Scalable, Secure Speech Recognition and Natural Language Processing for highly regulated and privacy sensitive environments. The Intelligent Voice Speech Analysis Software provides a powerful and comprehensive suite of speech analysis capabilities, covering e-discovery / e-disclosure, live and post call compliance monitoring, PCI redaction, legal and regulatory services, and fraud prevention.

  • Community Stakeholder Management System

    Empowering Communities

    The Community Stakeholder Management Solution is a secure Multi Channel Solution to help teams to efficiently develop, maintain and communicate with stakeholders from one secure place. Practitioners can quickly search and find individuals they need and the public can access a public-facing registration form that automatically populates a searchable database.

  • Google Voice

    Cloud Technology Solutions Ltd

    Stay connected, organized, and on task with an easy-to-use phone solution that fits organisations of any size. Google Voice makes work calls less work. Make and receive phone calls using a work number on any device, anywhere. Start communicating more effectively. Modern, cloud based Unified Communications.

  • Dynamics 365 for Sales Device SL

    Civica UK Limited

    Multiple users can access the Dynamics 365 for Sales application through shared device login. The use rights are equal to the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device. Please note there is no Dynamics 365 Enterprise Plan 1 device license.

  • Hosted PBX Solution

    UK IT Networks Limited

    Virtual Office unified communications PBX platform comes with company wide private chat, presence detection, softphones, web conferencing, optional video and Apple and Android mobile apps to improve collaboration on any device, anywhere.

  • Phoenix-Complaints/FOI/Subject Access Requests System

    Empowering Communities

    Phoenix-Complaints/FOI/Subject Access Requests System is a secure, private cloud based solution for the management of complaints, Freedom of Information and Subject Access Requests.

  • AMCS Mobile

    AMCS Group Ltd.

    AMCS Mobile Workforce is a platform for mobile devices which enables real-time connection with your drivers wherever they are. The application offers you constant oversight of your collection services, real-time adjustments to the drivers’ daily schedules, real-time capture of customer collection information and paperless management & tracking of your operations.

  • Case Management and Customer Service with Dynamics 365

    Brightwire

    Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and relationship management, complaints handling, legal matter management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.

  • Dynamics 365 for Field Service

    Redspire Ltd

    Microsoft Dynamics365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics365 case management capabilities and field service work orders to deliver business process driven, best in class field-service management. Capabilities include work order management, schedule, dispatch, routing capabilities, repairs&returns management, inventory management.

  • storm® MATRIX™

    Content Guru Ltd (Redwood Technologies)

    storm® MATRIX™ is a flexible, cloud-hosted, real-time system for teleconferencing and contact management, supporting tens of thousands of concurrent callers. Customers can self-serve via the phone or the web, or operators can manage multiple conferences through an intuitive desktop interface with participants automatically sent sign-in details by email or SMS.

  • RPA Data de-duplication Robot

    T-Impact Limited

    Automatically merge duplicate records from your IT systems. Our data de-duplication Robot automates your IT system’s duplicate record checking. The Robot compares duplicate records, based on your business rules, and merges the records or marks them as not duplicate.