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61 results found in Cloud software in the category Call accounting

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61 results found

Axiell Library Management System

Axiell ALM Ltd

Axiell’s Library Management System is the cornerstone of the library, providing the technical foundation from which core library functions, administrative tasks, customer communications and service delivery all run.

Google Voice

Cloud Technology Solutions Ltd

Stay connected, organized, and on task with an easy-to-use phone solution that fits organisations of any size. Google Voice makes work calls less work. Make and receive phone calls using a work number on any device, anywhere. Start communicating more effectively. Modern, cloud based Unified Communications.

Atos Operational Services; Multi Agency Incident Transfer (MAIT) Router

Atos IT Services UK Ltd

Atos’ Multi Agency Incident Transfer (MAIT) Router, is a cloud service designed to securely route MAIT Standards compliant incident data between Computer Aided Dispatch (CAD) systems in the contact centres and control rooms of emergency services authorities and other relevant users.

SotaVOIP - Hosted Telephony

Sota Solutions Ltd

SotaVOIP – Hosted Telephony provides a highly resilient communication platform for installations of less than 150 handsets. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. See our Skype for Business solution for larger installations.

Gamma's Resilient Cloud Inbound Service

Gamma

Gamma's Inbound delivers ‘inbound’ calls from an advertised number of choice (01/02/03/08 - including existing numbers) forwarded to a destination telephone number of choice, regardless of location or device. The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR.

Open Source Alfresco Content Management System (CMS)

Leicestershire Health Informatics Service

LHIS offers the Alfresco Enterprise Document and Records Management as a cloud hosted service. Alfresco is the market leading Enterprise Content Management platform, as of 2014 more than 1,300 organisations in 180 countries use Alfresco daily. Customers choose to use alfresco out-of-the-box or configure it to meet their specific requirements.

Staffplan SaaS Portfolio

Advanced Business Solutions

Staffplan Roster is designed specifically for community/home care providers and serves all functions of a modern care service, from initial referral through to scheduling, time-sheet processing, invoicing, gross payroll and reporting. Optional modules extend the solution: Mobile and landline phone Electronic Call Monitoring Staff, Service User Portals Business Intelligence reporting

SBL Microsoft Office 365 Package

Software Box Limited (SBL)

A Package of licences (O365 E3 and Win E3) available under the DTA MOU (VL EAS Licensing) to provide Office 365 Productivity and Windows Enterprise.

HISconnect integrated clinical record systems

Leicestershire Health Informatics Service

HISconnect integrates clinical record systems with the HIStel telephony solution to help Reception staff, Clinical staff and Managers to speed up patient verification, to keep patient contact details up to date, provide a personalised patient service and support QOF targets. *Product powered by Patient Connect.

Arcturus

Avari Solutions

Applicare application performance management (APM) solution that monitors improves enterprise application performance, stability and availability. Early detection of problems, significantly reducing mean time to repair preventing/eliminating outages. Applicare warns of system downtime symptoms and probable causes. Know exactly who is impacted, why, when and how to find the precise solutions.

HIScall management suite software

Leicestershire Health Informatics Service

A custom-built communication system that utilises a cloud based VoIP PBX phone switching system. The VoIP technology, ensuring it provides a tailored service for all your telecom needs. Offering a fully featured telephone system with minimum recurring costs, HIStel can typically be provided for less than you might think.

E-Surveys and Feedback

Leicestershire Health Informatics Service

On line responsive mobile friendly real time surveys for data collection, feedback forms; suitable for service users, patient and staff, such as Friends and Family Test, Patient Experience; Equality and Diversity Monitoring, Service and Customer Satisfaction, Organisational Performance, for Continuous Improvement and Quality, Internet and Intranet / Secure Encrypted Forms

Hosted Telephony Unified Communications and Collaboration

Exponential-e Ltd

Exponential-e's Hosted PBX & Unified Communications and Collaboration Service provides users with Private Branch Exchange (PBX) functionality from our centralised, resilient voice application servers. Our Hosted PBX Service is a Cloud-based Unified Communications Service which is delivered over our business-only, reliable and low latency network.

4net Hosted SIP Trunk Services

4net Technologies Ltd

4net's SIP services delivers VoIP over managed data connectivity to IP-enabled PBXs. 4net's SIP service offers an unlimited voice channels, where each channel supports one concurrent two-way call and its SIP telephone number(s), which can be Geographic or Non-Geographic Numbers. With the ability to create hybrid cloud PBX deployments.

Gamma's SIP Trunks - Resilient Cloud Voice

Gamma

Gamma SIP Trunking is the UK's leading IP telephony/VoIP service, providing quality inbound and outbound voice calls over the customer’s choice of data connectivity. Compatible with the majority of iPABX/SBCs (including Microsoft Teams/Skype and Cisco), also delivers enhanced cloud features including; automatic failover, flexible call volumes and inbound call control.

Yay.com - VoIP Telephony Phone System

Yay.com

Yay.com is a leading provider of innovative cloud-based VoIP phone systems and state-of-the-art telephony for businesses of all sizes. Our comprehensive, feature-rich 'Cloud PBX' is highly customisable and easy-to-manage. It is the ideal cost-effective solution when looking to update existing business phone systems, enhance productivity or simply seeking unrivalled service.

Unified Comms Managed Service

Cisilion Limited

Cisilion provide customers with a range of services including cloud consultancy, professional services and ongoing support or managed services. Whether it's working with cloud, hybrid cloud or private cloud deployments, Microtech can provide the expertise to design, implement, migrate and support your cloud solutions.

Interactive Voice Response

Temple Interactive Media

Automated telephone call handling and IVR (Interactive Voice Response). Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.

Expense Management Software Hosting & Invoice Loading

Calero Software Ltd

Calero's Expense Management (EM) Software Hosting & Invoice Loading solution is utilised by customers for the purpose of reducing monthly personnel workloads while providing comprehensive insight into telecommunications charges, usage, and optimisation opportunities across the client organisation, allowing client teams to focus time and resources on their core business functions.

4net Hosted Contact Centre

4net Technologies Ltd

4net offers omni-channel contact centre services from world leading application providers. Our services can be delivered via a number of hosting options, private, public and hybrid cloud. Services include customer analytics, skills-based routing, enhanced IVR, preview campaign dialler, dashboards, customisable wallboards, quality monitoring, multi-level permissions, call recording and open APIs.

SBL Microsoft 365 E3

Software Box Limited (SBL)

Cloud Productivity & Security. Licensing suite for Office 365 Enterprise E3, Enterprise & Mobility Suite E3 and Windows 10 Enterprise E3

Amazon Chime

Mphasis

Amazon Chime is a secure, real-time, unified communications service that transforms meetings by making them more efficient and easier to conduct. https://docs.aws.amazon.com/chime/index.html

ServiceNow Reseller

SPOC

Resale of ServiceNow licenses along with consulting on optimum licensing model.

Opus SIP Trunking

Opus Telecoms

Opus offers, via our valued Service Provider Gamma, (the UK's leading voice over IP (VoIP) business service), quality inbound and outbound voice calls over a choice of data connectivity. Compatible with most telephony systems, we also deliver complementary cloud features including; automatic failover, flexible channel volumes and inbound call control.

HISpas - Patient Arrival System

Leicestershire Health Informatics Service

The HISpas touchscreen will allow the patient to automatically check-in for their appointment quickly and efficiently. The screen can be wall mounted or free standing and integrates with your SystmOne clinical system. HISpas also offers inbuilt Friends and Family Test and Patient Survey capture.

Hermes Cloud Contact Centre

Ciptex

Hermes Contact Centre is powerful communications software, designed for customer contact across multiple media channels. With Voice, Multimedia, and Social Media available as stand-alone contact channels, or integrated seamlessly for ‘omni-channel’ communications; delivered from the Cloud ‘as-a-service’ to any number of agents, anywhere.

Cloud Predictive Dialler

Genius Software Solutions Ltd

Our cloud predictive dialler software is a comprehensive omni-channel telephony management solution, comprising inbound/outbound call handling, predictive/progressive/preview dialling, IVR, call/screen recording, email, SMS, Web, Social Media, DTMF masked payment processing tools, comprehensive reporting, call monitoring and quality assurance and Decision Analytics tools. A complete contact centre in a box.

SwitchSmith

RelOps Ltd

SwitchSmith allows you and your group to manage and receive inbound calls on any mobile. After installing the SwitchSmith app, you set up instant ring groups for your business numbers. Your switchboard is live and at your fingertips. You manage your call activity visually, minimising interruptions to your team.

SBL Office 365 Enterprise E5 Suite

Software Box Limited (SBL)

E3 (Office apps and Exchange, Skype for Business, IM, voicemail, video dial-in conferencing, SharePoint collaboration and team sites, OneDrive, Yammer, enterprise social networking, Encryption, DLP, Rights Management) plus Phone System call management, PSTN-Conferencing, Business Intelligence, PowerBI-Pro, Delve Analytics, Personal-Org Analytics, Advanced Threat Protection, Advanced Security Management, Customer Lockbox, Advanced eDiscovery.

Opus UCaaS Online

Opus Telecoms

Opus UCaaS Online delivers a cloud-based, enterprise grade, Unified Communications service, that replaces the need for onsite PBX equipment whilst providing customers access to the full suite of Mitel MiVoice Business features. Services are provided on a per user per month basis, with minimal upfront capital investment or in-house skills.

Cloud Call Logging Lite

BTS Holdings plc

Call reporting services for landlines and mobile devices. Supporting all types of telephony.

Hosted Telephony + Oak Integration, Unified Communications and Collaboration

Exponential-e Ltd

Exponential-e's Hosted PBX & Unified Communications and Collaboration Service (with Oak integration) provides users with Private Branch Exchange (PBX) functionality from our centralised, resilient voice application servers. Our Hosted PBX Service is a Cloud-based Unified Communications Service which is delivered over our business-only, reliable and low latency network.

SBL Microsoft 365 E5

Software Box Limited (SBL)

Cloud Productivity & Security. Licensing suite for Office 365 Enterprise E5, Enterprise & Mobility Suite E5 and Windows 10 Enterprise E5.

Expense Management Software Hosting & Business Process Outsourcing

Calero Software Ltd

Calero's Expense Management (EM) Software Hosting & Business Process Outsourcing (BPO) is utilised by our customers for the purpose of outsourcing their most critical telecommunications activities and processes, specifically contracts, inventory, and expenses. This allows for organisations to be able to focus time and resources on their core business functions.

Phone Verification

Melissa Data Ltd

Global Phone Verification can check whether a phone number is valid. The solution identifies: landline; VoIP; mobile and carrier. Mobile numbers can be detected as live and connected, and CallerID taps into real-time carrier data to return the name of the person or business associated with the number at activation.

SBL Office 365 Enterprise E3 Suite

Software Box Limited (SBL)

A Package of licences (O365 E3 and Win E3) available under the DTA MOU (VL EAS Licensing) to provide Office 365 Productivity and Windows Enterprise.

SCYTALE Armour Comms

GRC Ltd

Armour Mobile is a CPA certified encryption application for secure (voice, video, IM, group chat and data) available on iOS and Android devices. Offering to customers a cost-effective, easy to use technology combined with advanced security techniques available in cloud-based and on premise architectures, available up to UK SECRET.

GiNiEX Hosted Cloud Telephony

Glemnet Ltd

A Cloud based IPPBX (VoIP) and Hosted Telephony platform used for 2-250,000 extensions across multiple sites and and multiple devices.

Gamma's Horizon - Resilient UC and Cloud Voice Telephony Platform

Gamma

Gamma's Horizon Collaborate is a hosted UCaaS Platform providing features such as; voice/video conferencing, IM, presence, desktop and file sharing, integration with CRMs and IP telephony (VoIP). Operated through handsets, mobile or desktop apps. Web/App interfaces allow realtime access and changes to the many features available on a user basis.

Opus UCaaS Hosted

Opus Telecoms

Opus UCaaS Hosted delivers a cloud-based, enterprise grade, Unified Communications service, that replaces the need for onsite PBX equipment whilst providing customers access to the full suite of Mitel MiVoice Business features. Services are provided on a per user per month basis, with minimal upfront capital investment or in-house skills.

Axiell Arena Discovery Platform

Axiell ALM Ltd

Axiell Arena is a powerful, multifaceted discovery platform for library and other patrons to interact with library services in branch or on the go. Arena is also an effective engagement tool, helping library staff keep patrons informed of news and events using the built in content management system.

HISboard - Multifunctional Display Screen

Leicestershire Health Informatics Service

Notify patients that their appointment is due via an audio/visual alert from the display screen. HISboard can also be used to display essential health information and advice. Can be integrated with Systmone, and will update the clinical system in real time once the patient is called for their appointment.

Secure Inmate Telephony- PHONIO

Phonio UK Ltd (Telio)

Phonio is a telephony solution specially developed and tailored for use in a prison environment. Phonio enables secure in cell telephony, allowing inmates greater private contact with permitted recipients. All calling activity is controllable through an advanced call management platform including security monitoring and account administration.

Cloud Customer Experience Platform, Cloud Contact Centre Platform, Omnichannel Routing

NICE SYSTEMS UK LIMITED

Through the ability to capture metadata along with audio files, the application allows customers to query and search that data, then filter it by the various fields. The application provides reporting that can be used to help the businesses understand what is happening in their call center.

Cloud Voice

Virgin Media Business

Cloud Voice provides a seamless, flexible, cost-saving, centrally hosted voice platform, reducing a Buyers need for multiple supplier relationships and on-site maintenance contracts. The service is delivered over IP access and removes the need to have a PBX (Public Branch Exchange) and voice networking on each of your working sites.

UCaaS (RingCentral Office)

RE-SOLUTION DATA LTD

RingCentral Office is a fully-integrated communication platform offering a complete business phone system alongside advanced UC features. It is a fully-featured, compelling replacement for hardware-based PBXs, also featuring innovations only possible via the cloud-first architecture, like integrations with leading SaaS providers like Google, Salesforce, and others to improve business productivity.

Cloud Call Logging

BTS Holdings plc

Call reporting services for landlines and mobile devices. Supporting all types of telephony.

HISrecord secure call recording software

Leicestershire Health Informatics Service

HISrecord is a fully integrated, secure, call recording suite. Ensuring calls in and out of your organisation are stored for training, monitoring and audit purposes.*Product powered by RecordX

Managed Voice Services

TECHNOLOGY SERVICES GROUP

TSG's Managed Voice platform, built on Gamma Horizon, provides a fully managed voice service for business looking to leverage the power of cloud based voice services without the management over head.

Voicescape

Voicescape Limited

The Voicescape software allows social landlords to better understand tenant behaviour. Through better insight, our customers can deliver operational efficiencies throughout the income collection and satisfaction gathering functions. Our solution removes non-value-added tasks and delivers targeted engagement and real time insight.

One-Path Cloud

RPM Solutions

RPM’s One-Path Medical Solution provides cloud telephony functionality and technology with extensive and fully manageable features which give you complete control over your communications estate, whether you’re a single or multi-site environment with handset, mobile or desktop users.

Conduit Global CX100 Cloud IVR

Conduit Global

Information and communication technology (ICT) // Conduit Global CX100 cloud IVR, based on industry leading technologies, providing automated speech recognition, payment processing, and self-service functions to enable channel deflection and reduce agent transactions.

Audio Conference Calls, Web Conferencing and Video Conferencing from LoopUp

LoopUp Ltd

LoopUp is a Software-as-a-Service solution for secure audio conference calls, web and video conferencing. LoopUp eliminates common frustrations associated with remote online meetings, delivering a premium experience along with the quality, security, and reliability required by Government organisations. LoopUp is designed for ease of use and requires no user training.

Conduit Global CX100 omni-channel cloud Contact Centre Software as a Service (CCaaS)

Conduit Global

Conduit Global CX100 omni-channel cloud contact centre software, based on industry leading technologies, in any combination of PCI and GDPR compliant dedicated or multi-tenant private or public cloud environments; Offered on a 24x7, consumption based month-to-month or long-term commitment basis.

Timetoreply - Employee Responsiveness Email Monitoring Tool

Grove Information Systems

Timetoreply uses its proprietary algorithm to give your team the ultimate competitive advantage in adding all your email data and analytics in one dashboard with in-depth metrics that can be viewed and analysed anytime, anywhere.

HIStel VoIP Telephony

Leicestershire Health Informatics Service

A custom-built communication system that utilises a cloud based VoIP PBX phone switching system. The VoIP technology, ensuring it provides a tailored service for all your telecom needs. Offering a fully featured telephone system with minimum recurring costs, HIStel can typically be provided for less than you might think.

Axiell Collections Management System

Axiell ALM Ltd

Manage and organise museums, archives and special collections data reliably and safely. Whether cataloguing, managing acquisitions and loans, managing movements, storage or conservation, or organising events, you can handle all these processes and more easily. We help institutions manage, protect and share collections and the knowledge that those collections generate.

StreamCloud Hosted Telephony

Stream Networks Ltd

A flexible and scalable telephony system for 4 - 100,000 users. The StreamCom system is available as an on-premise, hosted and hybrid PBX. All systems and infrastructure are managed and supported by the Stream Networks technical team 24x7.

HISengage - Marketing Screens/ Digital Signage

Leicestershire Health Informatics Service

Marketing screens are not linked to the clinical system, this option is used as ‘digital signage’. An engaging and multimedia method of communicating key messages to your patients or customers. The additional marketing functionality can reduce the need for patient leaflets in reception/waiting areas for communication and education purposes.

IT Financial Management Services by ComSci

Upland Software

ComSci helps organizations manage and communicate the cost, quality and value of services they deliver (IT Services, Shared Services, or both), driving business alignment and IT transparency. ComSci also provides a managed service offering to streamline monthly data production to enable clients to focus on delivering value, not chasing data.

CloudTalk - Cloud Telephony

Spectrum Telecoms Ltd

CloudTalk is a cloud based, flexible, reliable, affordable Unified Communications service. Packages can include inbound voice services, IP handsets, resilient SIP connectivity, remote endpoint provisioning and management, planning, installation, training and support. Our service wrap includes security, integration and migration services for legacy pbx and Skype deployments with Sonus SBC.