View buyer requirements for digital outcomes, digital specialists and user research participants.
41 results found containing Hackney in All categories
A review of the effectiveness of our current business intelligence infrastructure and governance to help us understand whether our current software, its implementation and the supporting processes are future proofed and flexible, and what investment is required if not.
Improve on a beta service for rent arrears caseworkers whilst rolling out functionality to other business teams who manage service charge arrears.
Two live services require re-platforming to standardise against our digital architecture
Development of part of a digital service to support the recruitment of foster carers, through iteration and improvement of an online eligibility checker and application form.
A programme to assess, buy and/or build the technology needed to support delivery of an affordable, efficient, empathic housing needs service
Supporting and cloud hosting digital services whilst teaching devops practices
Develop a MVP for New Builds team to improve the management of defects in new build properties. copy
An online reporting & tracking tool that is accessible to all parties involved in the whole defects journey to improve the customer experience.
A discovery phase to enable Leaseholders and Tenants to book Gas Servicing online.
Extension of Track a Repair to support the Repairs Contact Centre agents and workflow
Improvements to the digital service that supports Hackney residents to access pathways into employment. The service provides a more personalised and trusted service than commercial recruitment sites.
Discovery and development of an MVP to enable tenants to track a DLO repair
Project management and technical advice to support implementation of the digitisation of the transfer of care from hospital to local authority.
A technical discovery phase to identify the optimal master data approach for housing management data
Prototype and develop a production ready MVP Directory of Services which allows data to be entered and maintained in a central repository, which we can test and get feedback from.
Improve our minimum viable service for caseworkers so that it is easy to use and improves rent arrears management and collection. In addition, roll-out to other rent tenure types and to business teams who manage major works and service charge arrears.
A discovery phase to understand how we best provide a single view of citizens.
Delivering improvements to the online rent account service to increase the number of users who pay online.
2 - 3 day on site Qlik Sense training is required to provide sufficient hands on training to enable participants to link and work with multiple datasets from a range of sources; create interactive data visualisations; create data models and the skills to administer Qlik Sense.
The discovery phase is intended to assess what’s required of the minimum viable product and the business case for developing it. The MVP will address a slice of prioritised user needs.
Discovery phase to support the digitisation of the transfer of care from hospital to local authority
A discovery phase to support the digitisation of the transfer of care from hospital to local authority meeting the data standard and creating a replicable model for other health and local authority organisations that use the same COTS providers.
Developing LocalGovDigital Pipeline into software that can also support portfolio reporting for an individual borough or public sector organisation
A discovery phase to understand user needs for adult social care needs assessments.
Development of prototype tools to enable social workers to take a local area based approach to children’s safeguarding.
We want to create the minimum viable proposition for a digital service to enable users to submit, view and comment on a planning application. This is to be a step change in order to reduce the current demand failure and improve public engagement with the planning process.
Discovery and development of an MVP that joins-up council services for people moving in to the borough.
Improvement to the handling of the allocation of jobs to repairs operatives and management of those jobs.
Improvement to the digital repairs service and development of the contact centre service.
Developing a user research library to support sharing and collaboration of user research insights across multiple projects.
Supporting a team of developers to build high quality REST APIs
Developing the minimum viable product of a Business Index, giving a single customer view of business transactions with the council.
Support improvement of rent arrears collection by improving the system and process by which debt is managed.
A discovery phase for the creation of a directory of services, which can be largely automatically updated.
Development of part of a digital service to support the recruitment of foster carers, through the creation of an online eligibility checker and application form
A discovery phase to understand user needs for joining up financial support and assistance through a digital service.
A digital service that supports Hackney residents to access pathways into employment. The service should provide a more personalised and trusted service than commercial recruitment sites.
A discovery phase to show the ways in which digital technology can support the recruitment and retention of foster carers, validated through user research and underpinned by a business case to justify onward investment.
Discovery and prototyping for a digital service to manage submission of clear and valid information requests, and back office workflow to enable tracking and management of requests including reporting, and subsequent publishing of non-personal requests. Solution to be compliant with current legislation, and pre-empt upcoming changes (GDPR).
A ‘fix my home’ digital service for Hackney residents so good that people prefer to use it.
A short pilot of Robotics Process Automation to build a business case; understand the skills required; identify additional business processes that could benefit (achieved through internal comms) and provide assurance around technical, data and security risks.
A task to create the Wordpress templates enabling the JSNA to be published in HTML with categories and tags, with clear navigation and a professional, attractive user interface.
A digital service for Hackney residents and business that provides pathways into employment for Hackney people so that more local people know how to find a job, unlike the services offered by less personalised, more generic job boards.