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Organisation: The Department for Work and Pensions
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Location: London
Department for Work and Pensions Digital requires research participant recruitment for regular user research activities. We're looking for suppliers who can recruit participants who reflect the diverse make-up of individuals who use/claim DWP services.
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Organisation: Government Digital Service, part of Cabinet Office
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Location: London
Providing user research participants for GOV.UK Roadmap Missions.
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Organisation: HM Courts and Tribunals Service (HMCTS)
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Location: London
Large scale recruitment contract (c. £150k p.a.) for user research participants to support the development of the HMCTS Reform programme. The programme involves 15-20 service projects who require user participants on an ongoing basis so the successful supplier will need to be able to work on multiple project briefs concurrently
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Organisation: Money Advice Service
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Location: London
The Money Advice Service is looking for an agency to recruit users and undertake 1x round of usability testing for the Guaranteed income product tool with a final report and up to 3 rounds of the Income Drawdown tool, with 2 interim and 1 final report.
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Organisation: HM Land Registry
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Location: London
Need supplier to provide participants for user research activities (including testing, interviews, etc) for HM Land Registry. We are particularly interested in suppliers who can provide us with participants who need to use assistive technologies to use online services, and participants who have low digital skills or confidence levels.
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Organisation: Department for Transport
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Location: North West England
DfT has recently started a Beta-phase for a Blue Badge digital service.DfT are required to recruit users for the duration of Beta which ends on 31January2019.The recruitment agency is expected to-provide recruitment of users for research;pay incentives to users taking part in research;organisation of user participation and attendance.
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Organisation: HM Revenue and Customs
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Location: London
HMRC will conduct the research and provide the researchers discussion guides and any research materials needed. The recruitment agency is expected to:
- provide recruitment of users for research
- pay incentives to users taking part in research
- organisation of user participation and attendance on the day
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Organisation: Parliamentary Digital Service
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Location: London
We require a supplier to partner with for a series of participant recruitment projects that will deliver at least 10 rounds of user research with approx. 5-10 participants per round. Participants will largely be specialist user groups including political journalists, lobbyists, and people who currently interact with Parliament's website.
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Organisation: Department of Health and Social Care
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Location: North East England
User research participant recruitment for DHSC Overseas Healthcare Service.
The OHS is a complex service spanning 32 countries within EU/EEA/ Switzerland and other International territories.
This recruitment brief involves participants from within the EU/EEA/Swiss area including UK and is varied for a range of user samples and field work contexts.
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Organisation: Department of Health and Social Care
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Location: London
User research participant recruitment for the Department's Overseas Healthcare Service. This is a large, complex service spanning 32 countries within EU/EEA/ Switzerland and other International territories.
This participant recruitment brief involves participants from all areas and is a varied brief for a range of user samples and field work contexts.
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Organisation: Department for Work and Pensions
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Location: Yorkshire and the Humber
Department for Work and Pensions Digital requires participant recruitment for regular user research activities. Participants will take part in research for a number of projects delivering a wide range of services and will therefore need to be representative of the users of such services.
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Organisation: Department for Education
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Location: London
DfE requires participant recruitment for research activities.
DfE will conduct the research and provide the researchers discussion guides and any research materials needed. The recruitment service is expected to provide recruitment of users, incentives to all users taking part in research, organisation of user participation and attendance on the day.
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Organisation: Department of Digital, Culture, Media and Sport
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Location: London
The Department requires a new hosting platform system to replace an existing system. A user researcher is required to capture and baseline the requirements by identifying and researching user needs and benchmarking and presenting these finding which shows examples of user stories with clear acceptance criteria in a comprehensive report.
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Organisation: Department for Work and Pensions
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Location: London
We are looking to recruit parents who are either currently experiencing - or have recently experienced - relationship conflict with their partner. In this discovery phase, we intend to conduct depth interviews in order to; understand their experience, identify key challenges, and explore any support they may have received.
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Organisation: Her Majesty's Courts and Tribunals Service
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Location: North East England
Recruitment of participants across northern and central England for discovery and user testing to support the HMCTS Reform Programme. Participants will take part in research for projects delivering a wide range of justice services and will therefore need to be representative of the users of such services.
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Organisation: Her Majesty's Courts and Tribunals Service
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Location: London
Recruitment of participants across southern England and Wales for discovery and user testing to support the HMCTS Reform Programme. Participants will take part in research for projects delivering a wide range of justice services and will therefore need to be representative of the users of such services.
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Organisation: DVLA/DfT
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Location: Wales
The DVLA Customer Insight Unit will be undertaking a comprehensive programme of qualitative research over the next 24 months to gather insight from users around their expectations from future services, and their experiences of current services.
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Organisation: Government Digital Service, part of Cabinet Office
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Location: London
Providing research participants for user research for GOV.UK Verify.
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Organisation: Department for Education (DfE)
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Location: North West England
User research testing the usability and clarity of our guidance for the school complaints process and user journeys through our contact form with parents of children at a maintained/state-funded school, to understand their expectations, likely behaviour and motivation when escalating a grievance about how the school has handled a complaint
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Organisation: Her Majesty's Passport Office
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Location: London
Recruitment of users with access needs and low internet skills to participate in user research days for a new digital passport service which allows members of the public to renew their British passport online.
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Organisation: Home Office
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Location: London
Home Office Digital, Data and Technology requires participant recruitment for regular user research activities.
Digital services will enable the move to digital-by-default through experience gained through digital transformation.
The objective of this advert is to procure participants for regular user research days for services being developed by the Home Office.
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Organisation: HM Revenue and Customs
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Location: North East England
HMRC has a large team of user researchers based in Newcastle who conduct iterative user testing and require assistance in finding suitable participants to take part in research.
HMRC require agencies that are able to manage the volume and frequency of user recruitment requests in Newcastle or the North East.
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Organisation: Her Majesty's Passport Office
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Location: London
Recruitment of users with access needs and low internet skills to participate in user research days for a new digital passport service which allows members of the public to renew their British passport online
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Organisation: Her Majesty's Passport Office
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Location: London
Recruitment of participants for London based user research days for a new digital passport service which allows members of the public to renew their British passport online
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Organisation: Civil Service HR
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Location: London
To support CSHR in recruiting and selecting users to participate in user research to inform the building and development of CSHR products.
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Organisation: Office for National Statistics
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Location: Wales
ONS is undergoing a major digital transformation involving development of online products to gather data from responders and ensuring that the collection instruments (i.e. surveys) are easy to administer.
We need help:
• Identifying, contacting, scheduling, coordination of participants for user/qualitative research activities
• Managing incentives
• Managing participant attendance
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Organisation: Department For International Trade (DIT), Digital and Technology Directorate
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Location: London
We need to recruit participants for user research and testing. This will help us understand our customers’ needs and test the extent to which the services we've developed meet them. User testing will comprise 60 minute 1-to-1 interviews. We may use other research methods e.g. telephone interviews, online card sorting.
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Organisation: Government Digital Service, part of the Cabinet Office
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Location: London
60 minute 1-to-1 interviews. We may need to use other research methods, e.g. telephone interviews or online card sorting. In addition, from time to time, we may require external observation facilities, when our internal lab is not available (we think this may be for half of the rounds [42]).
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Organisation: HM Revenue and Customs
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Location: North East England
1) HMRC is seeking recruitment methods to be targeted to digitally excluded users.
2) HMRC welcomes interest from any sector of the Digital Marketplace with access to users who will meet our needs, even if recruitment is not your specialism.
3) HMRC would provide detailed briefs for each recruitment specification.
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Organisation: Office of the Public Guardian (Ministry of Justice)
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Location: London
User research participant recruitment for evaluating MoJ digital service.