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DfE Data Service Delivery Capability

DfE Data Directorate are looking for a supplier who will be able to provide service delivery capabilities on digital and technical projects as part of the DfE’s Data Transformation Portfolio. You will provide expertise and specialism to boost capacity and enhance capability, working alongside our in-house digital teams supporting delivery.

Microsoft Dynamics Platform Support Development Document

On-premises Dynamics CRM 2013 solution is used for: • Maintain a register of all our Pharmacists, all our Pharmacy Technicians and Pharmacy Owners • Manage all our Fitness to Practice cases • Maintain a list of all our Key Stakeholders

Data Goveranance Specialist

Develop, introduce and help maintain DWP Data Governance Policy and Framework including standards and approach. Review documents produced by Data Governance Team. Provide DWP Data Governance Team with expert Data Governance advice and support including coaching the Team to build capability and improve performance, Attend bi-weekly Data Governance workshop meetings.

C17966 Systems Audit Phase 2

A partner to provide phase-2 of an assessment of the systems being used across HO. An audit is taking place of the systems that are in scope for this phase. We now seek to develop the data to a greater level of detail and to bring in more systems into_scope.

MS Dynamics 365 Technical Architect

This person will guide and support the architectural development of the CRM Engagement Service for the R&R Programme

South Yorkshire Fire & Rescue - Website Accessibility Audit

The scope of the audit should cover: 1. Testing a sample of up to 8 navigation journeys to specific web pages and their content e.g associated document types 2. Producing a report identifying accessibility issues and providing guidance and support for prioritising and fixing these issues. 3. Completing a re-audit

Design Lab: Citizen WiFi

Run a Design Lab to develop a model for free ultra-fast public connectivity to drive economic, social and environmental outcomes. The main deliverable of the work will be a proposed Citizen Wi-Fi model, underpinned by user needs and technical viability. Propose a generic Design Lab approach for future projects.

ITSM Toolset Configuration Resource

The Ambulance Radio Programme wishes to procure services for “ITSM Toolset Configuration”.

Technical Delivery Partner

A partnership on a range of digital and technical programmes as part of HM Land Registry's Transformation Portfolio. You will provide expertise and specialism to boost capacity and enhance capability. You will work alongside our in-house digital teams supporting DDaT technical delivery, software development, technical architecture, webops and test practices.

T Level Service agile development- BA, user-centred design, development/delivery management services

We require project delivery services to support the development of GDS compliant digital services for T Level users to support the roll out of T Levels from September 2020.

Data Sharing across HMG Review (Ref:101896)

The project aims to identify barriers to public sector data sharing and ensure better use of data for improved delivery of public services. The study should deliver recommendations on how to maximise the benefits of data held by government bodies. This should include recommendations around systems, structures, practices and methodology.

02333-2020 Convex Data Resource

Local Authority data collection and cleansing, business process mapping and report creation.

Infrastructure support and maintenance for live running of Connect Digital Service

We are looking for a supplier who can support and maintain the infrastructure behind the Connect Service, working with internal Cabinet Office teams and a digital development supplier to ensure that new features and changes can easily be incorporated.

Quality Assurance Analyst 2/2

Software Application Tester / Engineer required to provide full quality assurance activities for College of Policing applications

Quality Assurance Analyst 1/2

Software Application Tester / Engineer required to provide full quality assurance activities for College of Policing applications

Tech Hub brand and website development requirements (Ref: 101903)

Develop a strong brand identity for the International Tech Hub Network and build a Hub website template. Following user testing, improve functionality then develop five additional websites based on the design template. Outputs: - Brand identity manual - 6 websites - Website design template, support/maintenance for six months, including training

User Research Participant Recruitment and Incentive Payments

DfE needs participants to take part in regular user research, which supports our digital transformation programme. We need the supplier to be able to reliably deliver participants nationwide, including members of the general public, professional users and people with access and assisted digital needs.

Business Analyst - IPO Transformation copy

You will be an experienced Business Analyst with proven experience of working on large scale process re-engineering programmes, with a demonstrable background in applying visionary and transformational thinking in relation to process definition, challenging the norms and driving forward whole scale change.

Learning Disability and Autism Workforce Digital Service

HEE requires a supplier with experience of developing digital education resources, who will be working with HEEs Learning Disability and Autism Programme Team, Digital Communications Team and Communications Team to develop a digital workforce development service.

700418348 - Provision of DLMC Programme Delivery as a Service (DInfoCom/0113)

The customer is looking for a delivery partner to provide a small, focused team to support the establishment of the conditions for successful delivery of DLMC services in-line with a revised Mandate and in support of Defence People Strategic Objectives. COPY OF STATEMENT OF REQUIREMENT CAN BE OBTAINED FROM TONI.PRINCE177@MOD.GOV.UK

PNC 'Names' Application Development Consultant

The role requires in-depth knowledge of original PNC ‘Names’ application software development to enable provision of expert input into the design and construction of PNC software enhancements and developments and to act as a consultant to the ‘Names’ development team.

NLEDP 154 - Cyber Security Operations Team

In line with Industry Good Practice and HMG Policies the supplier will provide a Cyber Security wrap around applications and services hosted within out commodity cloud environments. The HO provide first line monitoring of the SIEM tooling. This team needs to be able to flex and accommodate any growth .

Senior Technical Architect for Dataworks replatforming

Provide technical architecture consultancy services. Create technical designs for schema evolution tools for Universal Credit Full Service (UCFS) data. Turn business needs for UCFS data into full technical designs for new products, develop them to port to AWS cloud. Document architectural designs, processes, tools. Provide ongoing skills transfer to DWP.

SPISN/0118 Technical Author Resource

Working with the System Operating Authority (SOA) you will interface on a daily basis with DE&S to Produce technical documentation for the Unified Communications (UC) project, which is required in order to deliver required GFI for the continued development of support documentation (AESPs).

WP1846 User Research Participants for GOV.UK Roadmap Missions

Providing user research participants for GOV.UK Roadmap Missions.

Home Office Police & Public Protection Technology (PPPT) Senior DevOps Engineer

A Senior DevOps Engineer is required to support the development of the design, strategy, execution and capability building of the DevOps function in a cloud platform development programme.

Data Hub Additional Development Team

An additional multidisciplinary team, working on a Call-Off Contract basis, is required to supplement existing capacity on the Department for International Trade's "Data Hub" Customer Relationship Management system. Built using Python/Django and React/Node, the system tracks how staff enable billions of pounds of international trade and investment each year.

X195 Water/Waste Water Pumping Analytics (dashboard)

This project is to help NIWater with Pumping Analytics to help provide continuous pumping performance statistics (dashboard style) with a live scoring system. The project is broken down into the following categories 1. IOC (Intelligent Operations Centre) Dashboard 2. Inputs 3. Outputs - what we would like you to do

Senior Project Manager - IPO Transformation

You will be an experienced Senior Project Professional with proven experience, capable of adapting and working alongside IPO staff whilst managing multi-disciplined teams to effectively deliver large and complex digital technology projects in an environment of continual change as part of IPO's transformation team.

Delivery Lead - IPO Transformation

You will be an experienced Delivery Lead proven in managing multi-disciplined teams to effectively deliver large and complex digital technology projects in an environment of continual change as part of IPO's transformation team.

User research into digital engagement with Leicester City Council

Aim: - Carry out user research, to evaluate our existing digital landscape, determine user needs, pain-points, and challenges faced by residents, businesses and visitors within the city. Deliverables: - A written report of activity and findings, with insight and analysis and actionable recommendations along with any other relevant outcomes

Multi Tax Delivery Platform (MDTP) Continuous Delivery Capability

Building and operating a Continuous Integration-Continuous Delivery (CI-CD) capability in public cloud, currently AWS, using open source technologies.

RTFO Operating System (ROS) - Discovery

• Deliver a discovery phase in line with GDS criteria and DfT’s digital standards; • Deliver a discovery report and presentation with analysis and supporting evidence; and • Deliver clear explanations of the options available, and recommendations on how to proceed, including solution suggestions.

CCT869 Pegasus EPM and RISK SME

The role is aimed at an experienced planner / risk manager and involves developing and actively managing plans, schedules and risks across ISG. Experience in Microsoft Project Online is essential, recent/relevant experience in the defence sector is essential.

Events Managment Application Development

To develop a compatible on prem solution to manage events as per SOR.

Technical Consultant

Working with the System Operating Authority (SOA) you will interface daily with DE&S to assist the delivery of an exciting IT capability based on Evergreen and Agile principles.

Strategic Surveillance delivery

Ensure we build on the success in delivering on the pipeline of use cases, to continue innovating and improve further our situational awareness for food and feed risk the Food Standards Agency requires a supplier to augment our internal team with highly skilled multi-disciplinary individuals/teams

Secure Design Lead & Information Assurance Services for Dataworks replatforming

Develop & document security-architecture & data-handling approach. Develop & maintain security policies and procedures. Security representation to senior stakeholders. Identify, document and manage security risks. Security input to project-planning. Conduct internal security-audits and remedial activities. Manage external security-audit (e.g.ITHC) and remedial-activities. Manage implementation of security-tooling. Ongoing skills-transfer to DWP staff.

Partner/Consultant to help develop and deliver NMITE's digital strategy

NMITE want to establish 'Digital Excellence' and are looking for a partner who will help them create a future fit Digital Strategy and to establish what is expected of a leading HE institution in this area.

Senior Web Ops Engineer for DataWorks replatforming

Document architectural designs. Provide ongoing skills transfer to DWP staff. New API endpoints to support NHS prescription exemption and healthy start. New management tooling to support deployments, user authentication and monitoring. New services for data scientists & data analysts. Establish processes to ensure quality and security assurances during code integration.

Senior Technical Architect for DataWorks replatforming

Provide technical architecture consultancy services. Provision new data analytics services for data science and data analysts. Oversee overall development and production of design artefacts. Lead on integration with other DWP and external service providers. Provide ongoing skills transfer to DWP staff.

Enhance and expand the Manage Arrears MVP for rent and service charge accounts

Enhance and expand a Beta Service for rent and service charge arrears teams.

Data Collection Overview - Collection and Management

The Data Collections Discovery is being established to examine the requirements for a solution to support the HEE data collection activity. A Discovery needs to identify the best way to undertake a multiple data collection exercises across England and the different services that support the NHS workforce.

One Web Phase 3 - Improving Queen Mary University of London's Research User Journey copy

The supplier will be required to research, develop and test improvements to the website to provide improved user journey experiences for content related to academic research. The supplier is required to review and refresh the Queen Mary University homepage design to provide a flexible page to support priority content.

face to face cyber security training for all staff at London Borough of Waltham Forest

Classroom based cyber security training is required for all Council IT System users to ensure wider awareness of risks of a breach. questions to happy to receive supporting documents/proposals via email, but please also complete the response online

DLS:DQS - SAS Data Quality and Remediation Functions copy

HMRC is introducing data quality improvements. This requires the delivery of a data validation solution within the Data Loading Service (DLS). The first stages of the validation tool have been delivered using SAS software. A fully operational validation solution embedded in DLS will be delivered by 31/03/2021.

Conclave - IDAM (CCSO20A10)

Development and implementation of a system to manage user accounts and sign-on for an unlimited number of CCS and wider Government systems (all current and future CCS systems, with additional consideration for wider government services).

Network Architect

Primarily employed as the Principal Architect for networks and communications within the Architecture and Design Authority (DA) and Network Delivery Team (NDT) covering the whole IT and networks portfolio within the customer organisation. Primarily responsible for aligning technical solutions to the evolving business vision, strategy and enterprise architecture.

Network Design Engineer

The Network Design Engineer is primarily employed the network capability design and delivery engineer for networks and communications within the Architecture and Design Authority (DA) and Network Delivery Team (NDT). Leading the technical solution development and delivery directed by the Network Architect, within the schedule of NDT Project Managers (PMs).

Business Analysis Capability Partner

HM Land Registry are looking for a partner specialising in Business Analysis, to deliver digital service development, transforming and continuously improve user-centred land registration and support services. This partnership will build Business Analysis knowledge and capability within the organisation.

Brent Cloud Programme - Implementation Services

Brent Council uses Oracle EBS as its ERP system. The system has been hosted, maintained and supported by Brent Council ICT since 2018 and L3 support is currently provided by a 3rd party. A new Oracle Cloud Finance and HR solution is now required to meet the Council’s objectives.

DDaT20015 - UKRI - Innovate UK – Technical support and development of the Innovation Funding Service

We are seeking a supplier to provide technical expertise to develop and support delivery of our ‘Business As Usual’ maintenance team to improve our digital GDS compliant Innovation Funding Service (IFS).

Educational Image Interpretation Platform

A supplier is required to establish the needs and requirements of a range of professions for an image interpretation platform, to lead to a proof of concept and prototype of the platform, against the Government Digital Service framework.

Navy Command Digital and IT Portfolio Manager

Portfolio Management across a full spectrum of digital programmes and projects delivering digital outcomes that enable current and future digital based capabilities supporting Navy Command Digital and IT, MoD, HM Government and national security outputs.

NHS Outpatient Patient Interface Review

It’s understood that patient interfaces (including patient portals, personal health records) have the potential to help outpatients in their experience of health and care. We are looking to review existing patient interfaces to know if they meet claimed outcomes.

Home Office - ServiceNow Security Architecture Capability

Provision of Security Architecture/assurance capability with specific knowledge/experience of the ServiceNow product integrations. This resource will fill a capability/capacity gap for the in-house ServiceNow DevOps team to achieve overarching Security Policy adherence/robust processes to maintain ongoing compliance as additional functionality, business areas and users are added to the platform.

Discovery into ’golden thread’ of building safety information

Following the Hackitt Review and the Building a Safer Future consultation, a proposal was made for a ‘golden thread’ of building safety information. This discovery will refine / identify options for the golden thread requirements, investigating the need for digital/ data standards and how these will help meet regulatory requirements

Unified Infection Dataset (UID) Systems Development

To perform Discovery, and subject to agreement, Alpha, Beta and Live phases of the development of a system capable of undertaking the automated linkage of several health surveillance 'Big Data' systems held by PHE.

1000151266 Software Development & Support of CBRN Modelling and Information Systems

The supplier will be asked to price software development requirements on a task by task basis through the duration of the contract. A tasking form will be issued with details of the specific task and a proposal requested on a capped time and materials basis, using a pre-agreed rate card.

Base Integrated User Services (IUS) Fixed Voice (FV) Programme Support

There is a continued requirement for SQEP resource to deliver the outcomes required in an agile manner throughout the IUS Programme Transition, Migration and Service Migration phases to achieve Programme success. Schedules currently indicate that all outcomes are required to be delivered by March 2021.

Website Development and Enhancement

Agile development team for 12 sprints (2 weeks per sprint), with developers experienced in Ruby on Rails, to support the vision for a web presence that showcases the University and its 2030 objectives

C17704 Technical Lead – Senior Developer (Data Services & Analytics)

To work in the data services and analytics on a Search & Analytics product providing services to the Home Office customers. The Developer will be the technical lead as part of a core product team. The developer will need good communication skills and be self motivated to deliver core services.

Service Delivery Capability

We are looking for Service Delivery capabilities, to work alongside our in-house digital teams and other suppliers, to manage the development, delivery and communication of effective, user-focused digital services, taking products from vision to delivery by engaging with the users, teams and stakeholders across DfE and wider.

CSSF Management Information System

• Scope, build and supply an improved MI System, including training, support and possible development • Improved user experience, including simplified and more intuitive interface for data input and retrieval • Improved MI and data analysis tools (i.e. sophisticated reports) • Provide system code for ongoing update purposes • O365-based

C17692 Ongoing digital transformation of Animals in Science Regulation Unit's operations

The ongoing digital transformation of ASRU’s operations, through the maintenance and improvements to the existing e-Licensing system; and the introduction of new digital services, such as inspection and compliance reports, the collection and reporting of annual statistics, and improved management reporting. This service is considered to be outside IR35.

Scoping Exercise for Alternative Accounting Software Solutions

Conduct a scoping exercise for alternative accounting software solutions for NILGOSC, to include procurement and contract management functionality. The supplier will be required to produce a written report for presentation to NILGOSC detailing the findings of this scoping exercise, the report must include advantages and disadvantages of each solution recommended.

BI Azure Consultancy

The work will cover but not limited to: - - Support the design of Azure Data Platform Architecture to minimise ongoing revenue costs - Support the implementation of the new Azure Data Platform to defined policy and design - Supporting the above implementation through any required app development

Level 2 support for HM Passport Office Digital Services

Deliver a service management function that meets performance, cost and functional service obligations as well as 2nd line engineering support, security monitoring services and common support services such as event monitoring.

TPR1107 - Telephony and Network Solutions SME

Telephony Solutions & Network expert - Up to 3 months f/t - to define requirements, gather and present options and alternatives, liaise with IT and Procurement to design and frame a tender for replacement of our Contact Centre & IT Support Telephony service. Optional 3 months p/t for tender assessment.

Cloud Infrastructure Specialist for Analytical Platform

Opportunity to work on a Cloud Analytical platform and help build and improve its functionality, robustness and future proof its capability.

HMCTS User Experience/Research Services

Provide flexible-team of 7 experienced UX Designers,User Researchers&Content Designer(including UX Practice Lead)in accordance with best-practice&recognised standards to: •Provide programme/business assurance of comprehensive designs for Development •Drive&oversee Research plans&findings •Ensure feature wireframes/prototypes are delivered to a high-level •Provide high quality documentation required for the features •Maintain JIRA backlogs&confluence to a high-level

Phase 3 - Road Accident in Depth Studies (RAIDS) – Database Discovery Exercise

Discovery exercise for the Road Accident in Depth Studies database completed in line with the GDS Service Manual: and DfT Architecture principles and standards (made available upon request)

Digital Transformational Services

The Partner must enable DWP to develop new and existing digital services that will transform the citizen and contact centre agent journeys for Debt Management and Compensation Recovery. Delivered through SoW and partner provided muti-disciplinary teams providing services under Service Delivery, Software Development, User Research, User Experience and Design capabilities.

Developer - National Data Warehouse

An experienced developer is needed to: Work on the continuous development of HEE's National Data Warehouse (SQL server 2016, which is deployed on Azure) Onboard 100+ datasets into the National Data Warehouse and refine these to meet user needs.

Project Darwin

Provide support/maintenance and iterative development for the British Army website (, in line with GDS Standards. The British Army is looking to partner with a proficient digital agency to provide front/back end CMS maintenance/support. Innovative and vigorous thinking taking advantage of digital trends/technical possibilities shaped by user needs is essential.

Development Partner to enhance the Civil Service Careers Site (CCSO19B24)

The supplier will be responsible for technical activities required to develop, test and release enhancements. Activities may range from relatively minor changes, e.g. adaptations to existing page templates, to significant new functionality, e.g. creation of new page templates for Civil Service programmes such as the Fast Stream Graduate Programme.

Strategic Change Assist - Initial Operating Model

Discover the nature of the R&R Programme Understand & define the nature of the change required for next stages Develop agreed change methodology / strategy / roadmap Develop outline target state to be further developed later Develop a rough order of magnitude estimate for achieving the objectives

NIC Website Redevelopment Project

The NIC requires a new website to help us communicate more effectively with our various audiences, including government, industry and the media. We want to launch by September 2020, and then move into a maintenance service for two years post-launch.

CRM Implementation Specialist

Overall implementation of systems integration for CRM application Development and maintenance of the CRM Project Plan, RAIDS etc Liaison and influence project team to deliver to plan including IT and Digital. Liaising and management of selected supplier to deliver project to time and within budget

Network Engineer Unified Communications Pillar- CCNP (Collaboration) Qualified

DE&S requires an Enterprise Network Service to provide 3rd line support utilising suitably SQEP DV cleared UK nationals to provide on-site network engineering services across a number of systems. The team reports to the System Operating Authority for day to day prioritisation of tasks according to the Operational tempo.

WP1810 Digital Capability for Urgent DDaT Requirements

Following on from the success of WP1701,2&3 that provided resources across Government, to work on urgent EU Exit related projects. GDS requires a new supplier to work on time-constrained DDaT projects. The new contracts will continue to provide teams, or resources to supplement existing teams for Departments and ALBs.

Accessibility audit and testing

Web accessibility audit of RBG Kew's digital products to ensure compliance with WCAG 2.1 AA requirements, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Filemaker Developer

DCMS require a specialist IT developer to consult, develop, build and implement a small database for commercial and procurement data using Filemaker software.

Design, UX, and user testing of the Discover Uni Beta website to support prospective HE students

Design, user research and testing services for the Discover Uni website. To enhance the website design, look and feel and presentation of data insight, to enable better user-experience, access, user-journeys, understanding and use of the information and data to inform the course choice decisions of potential higher education students

Design, build and implement, host and support of Enfield council’s website and Web CMS

Enfield Council is looking to replace its web CMS and Website. This work will include the redesign of the website, improve Customer Experience, user research, implementation and build, content migration, testing and deployment, hosting, maintenance and support, consultancy and training. MVP to be delivered by August 2020.

BA with expertise in Finance/Purchasing. Knowledge of best market practice and technology solutions.

An opportunity for an experienced business or systems analyst with specialist knowledge of Finance and procurement processes to take a leading role in a project to replace London Fire Brigade’s Finance and Purchasing system.

Security Assurance Support to Base Services in Defence Digital

The team will undertake a variety of Security/Assurance related technical support tasks dependant on the business need but will cover support to software upgrades (O2016/ Windows 10), MODNET-Official, MODNET-Secret, MODNET-Overseas, O365 E5 licence capability rollout including 13 additional Defence-wide capabilities and IUS Fixed Voice and Mobile Voice & Data Services.

Back End Developer - Revalidation

(Please do not resubmit a previously unsuccessful specialist.) Back End Java Developer using open source and cloud technologies such as: Cloud Hosting (AWS) Appreciation of RESTful APIs and complex systems integrations Source Control: GitHub Working 'Agile' (using Scrum) in a pair programming environment

Alpha and Beta development of the Growth Gateway- an XHMG (DFID-DIT-FCO-BEIS) digital platform

The Growth Gateway will align and expand the HMG offer across trade and development. Gateway will streamline the way businesses are able to interact with and receive support and information from HMG by providing a single user-friendly web-presence for developing markets.

Defence Public Key Infrastructure (DPKI) Support Service

Strategic Command requires external assistance with PKI experience in order to run the Defence Public Key Infrastructure service. This work involves operating the PKI service whilst supporting our customers. Key areas involve identifying and reducing risks, resolving incidents, help desk requests and change request as when directed by the authority.

NHS Business Services Authority Website Discovery

The NHSBSA requires a Supplier to work with us to perform a discovery to identify needs and opportunities for delivery of integrated digital services to the NHS workforce.

iHuxley Phase 2 (ASDT0111)

Aligning to GDS & MOD Frameworks and Policies, within a multi-disciplinary multi-supplier team the Contractor will help grow and support the in-house capability in delivering Automated solutions to Defence, with a key focus, but not limited, to the Microsoft PowerPlatform using links from existing and new data sources.

Data and Information Services Foundation Architecture

Design and develop plans to implement initial data architecture components: a virtual computer aided design environment, develop data rather than file based survey data sets, design a master data management service initially to integrate with SharePoint, and become the enterprise MDM platform and develop a technique to solicit design requirements.

Ops Data Analysis and Support Service

Border Force require a services of a specialist Data partner in support of their Data Strategy to assist the senior leadership with strategic decision making, alongside product development. It will require a wide range of skills from Data Analysis, Economic Modelling to Strategic Thinking. Additionally, provide analysis governance/mentoring to staff.

Home Office- Her Majesty’s Passport Office – Senior Business Analyst

Business Analyst will build and support HM Passport Office’s Digital resource requirements over the next 2 years. Capturing technical and business requirements fit for the assurance of procurement documents. Including analysing the right procurement route to put in place contracts that meets our current and future digital procurement needs.

PU-20-0120 - Energy Data Visibility Discovery

Discovery phase delivery

Data Visualisation – Asset Creation

NHS England and NHS Improvement require a data sharing platform for the wider NHS. This is a larger solution to the one currently in place, which will build on the successful deployment of the current National Tableau platform to drive usage and adoption throughout the NHS.

User testing of a financial guidance website for the general public_Reaseach Lab and Participants

3 sets of moderated sessions to test designs for the navigation, search and unified contact system for a new website which merges the 3 legacy organisations that make up the MaPS, each session will comprise 12 users over two consecutive days, 6 for mobile and 6 for desktop.

Met Office - Business Group Services Development Portfolio - Delivery Partner

The Met Office Business Group are looking for a Delivery Partner to help it deliver a range of products in several sectors: regulated and commercial aviation, industry and infrastructure, onshore and offshore energy and surface transport.

DVLA / DFT Recruitment of Participants For Research

The DVLA Customer Insight Unit will be undertaking a comprehensive programme of qualitative research over the next 24 months to gather insight from users around their expectations from future services, and their experiences of current services