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Organisation: Her Majesty and Criminal Tribunal Service
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Location: London
Large scale recruitment contract (c. £100k p.a.) for user research participants to support the development of the HMCTS Reform programme. The programme involves 15-20 service projects who require user participants on an ongoing basis so the successful supplier will need to be able to work on multiple project briefs concurrently
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Organisation: Department for Business, Energy & Industrial Strategy
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Location: London
The project is to develop a new digital service for BEIS Net Zero Directorates that will help streamline access to funding for stakeholders and design application processes around user needs. BEIS Digital require access to user research/testing participants for the alpha phase.
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Organisation: NHS Test and Trace
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Location: London
NHS Test and Trace (T&T) needs participants to take part in user research activities. We need a supplier able to reliably deliver participants nationwide and remotely, including members of the general public, professional users and people with access and assisted digital needs.
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Organisation: The Corporate Officer of the House of Lords and The Corporate Officer of the House of Commons
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Location: London
PDS requires participants for regular user research supporting a range of projects and programmes across its digital portfolio (including its website) and possibly PDS's Transforming Digital programme. The supplier must reliably deliver participants nationwide.
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Organisation: Money and Pensions Service
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Location: London
The successful partner will supply:
• Preparation, moderation, and documentation of internal workshops;
• Test participant recruitment across a broad range of user needs;
• Remote and Online testing tools to support moderated and un-moderated testing;
• Test moderation, discussion guides, and analysis.
Some activities may require a TESTING LAB.
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Organisation: The Planning Inspectorate
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Location: South West England
The Planning Inspectorate assistance in the recruitment of research participants across England and Wales for user testing to support the Appeal a Planning Decision Service development.
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Organisation: Money and Pension Service
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Location: South East England
The work is 2 rounds of remote moderated user research for each of 3 customer journeys. Each round will run over 3 days and include 18 research participants (6 per journey).
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Organisation: Energy Performance of Buildings Division - Ministry of Housing, Communities and Local Government
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Location: London
MHCLG needs participants to take part in regular user research, which supports our Energy Performance and Buildings Register project. We need the supplier to be able to reliably deliver participants nationwide, including members of the general public, professional users and people with access and assisted digital needs.
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Organisation: Money and Pensions Service
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Location: London
Full accessibility audits of 3 live websites and 1 website currently under construction all within the Public Sector/ Government bodies. Accessibility statements for 4 websites, Accessibility testing for online tools and calculators. Reports and advisory fixes for accessibility issues.
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Organisation: Department for Education
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Location: London
DfE needs participants to take part in regular user research, which supports our digital transformation programme. We need the supplier to be able to reliably deliver participants nationwide, including members of the general public, professional users and people with access and assisted digital needs.
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Organisation: Government Digital Service, part of Cabinet Office
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Location: London
Providing user research participants for GOV.UK Roadmap Missions.
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Organisation: Money and Pensions Service
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Location: London
3 sets of moderated sessions to test designs for the navigation, search and unified contact system for a new website which merges the 3 legacy organisations that make up the MaPS, each session will comprise 12 users over two consecutive days, 6 for mobile and 6 for desktop.
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Organisation: DVLA / DFT
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Location: Wales
The DVLA Customer Insight Unit will be undertaking a comprehensive programme of qualitative research over the next 24 months to gather insight from users around their expectations from future services, and their experiences of current services
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Organisation: Money and Pensions Service
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Location: London
MAPS are seeking an organisation to provide a 'one stop solution' for research participants together with a suitable lab environment (London) to carry out user testing to enable MAPS to measure user engagement and understanding of a new web-based tool for consumers (General Public) seeking pension guidance.
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Organisation: NHSX - Department of Health and Social Care
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Location: London
The digital transformation team at NHSX needs a specialist service to recruit participants to take part in regular user research activities.
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Organisation: Department for International Trade
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Location: International (outside the UK)
Recruit Non-UK participants to attend various research sessions with the Department for International Trade
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Organisation: Department for International Trade
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Location: London
Call-off contract to recruit participants from UK companies to attend user research sessions at the Department for International Trade.
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Organisation: Money and Pensions Service
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Location: London
The Money and Pensions Service has built a prototype for a new Mortgage Advisor Directory tool. This tool will be a list of FCA approved Mortgage advisors who can offer advice on generic mortgages and there will be a filter for speciality mortgages.
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Organisation: Institute for Apprenticeships and Technical Education
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Location: London
The Institute for Apprenticeships and Technical Education seeks user research participants from a diverse user base of employers, training providers, assessment and awarding organisations, students, apprentices and careers advisors.
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Organisation: HMRC
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Location: North East England
HMRC’s large team of user researchers, based in Newcastle, conduct iterative user testing and require assistance in finding suitable participants to take part in research on a wide range of digital services.
The agency must be able to manage the volume and frequency of user recruitment requests in Newcastle/North East.
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Organisation: Ministry of Defence
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Location: Wales
In defining the MORPHEUS Evolve to Open (EvO) Project , the MoD directed a Scaled Agile Framework v 4.0 (SAFe 4.0) methodology, implementing a User Centred Design (UCD) design approach.
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Organisation: Cabinet Office
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Location: London
The objective of this advertisement is to procure participants for regular user research for digital services being developed by the Cabinet Office.
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Organisation: HM Land Registry
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Location: London
User Research Participant Recruitment: including for assisted digital and use of assistive tools.
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Organisation: Home Office UK
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Location: London
Digital services will enable the move to digital-by-default through experience gained through digital transformation.
The objective of this advert is to procure Access needs and assisted digital participants for regular user research days for services being developed by the Home Office.
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Organisation: Department for Work and Pensions
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Location: Yorkshire and the Humber
Department for Work and Pensions requires research participant recruitment for Identity and Trust Services until December 2021. We're looking for suppliers who can recruit participants who reflect the diverse make-up of individuals who use/claim DWP services. We require participants who interact with DWP online and those who don't.
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Organisation: Home Office UK
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Location: London
Digital services will enable the move to digital-by-default through experience gained through digital transformation.
The objective of this advert is to procure participants for regular user research days for services being developed by the Home Office.
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Organisation: Disclosure and Barring Service
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Location: North West England
Disclosure and Barring Service (DBS) requires participant recruitment for regular user research activities.
The objective of the advert is to procure participants for regular user research days for services being developed by DBS.
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Organisation: Office for National Statistics
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Location: Wales
The Office for National Statistics is currently undergoing a major digital transformation.
We need help:
• Identifying, contacting, scheduling, coordination of participants for user/qualitative research activities including (but not limited to) interviewing, focus groups, usability testing and cognitive interviewing.
• Managing and distributing incentives for participants
• Managing participant attendance
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Organisation: Single Financial Guidance Body (SFGB)
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Location: London
SFGB requires a one year call-off contract for the provision of testing participant recruitment. This will mainly be for development of SFGB’s Pension Wise service but also across the wider organisation. Recruitment will be on a project basis with different combinations of demographics, segments, and locations required.
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Organisation: Government Digital Service, part of Cabinet Office
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Location: London
Providing research participants for user research for GOV.UK Verify