Home Office UK

User research participants recruitment for Assisted Digital and Access needs

3
Incomplete applications
3 SME, 0 large
3
Completed applications
3 SME, 0 large
Published Wednesday 26 June 2019
Deadline for asking questions Wednesday 3 July 2019 at 11:59pm GMT
Closing date for applications Wednesday 10 July 2019 at 11:59pm GMT

Overview

Summary of the work Digital services will enable the move to digital-by-default through experience gained through digital transformation.

The objective of this advert is to procure Access needs and assisted digital participants for regular user research days for services being developed by the Home Office.
Location London
Research dates tbc
Organisation the work is for Home Office UK
Budget range 25k

About the work

Early market engagement

About the research

Description of your participants Participants are likely to be from some of the following groups:

· All currently living in the UK
· Family members of foreign nationals including dependents
· Foreign nationals
· Foreign students
· University sponsors of foreign nationals
· Employers of foreign nationals
· Landlords of foreign nationals
· Visa applicants
· Migrant support charities
· Asylum seekers
· Refugees
· Non-native English speakers

Participants will be
· 18 years or older
· Spread of ages and socio-economic groups
· participants to demonstrate low levels of digital/online skills and
confidence*
· All must be willing to have the research sessions recorded on video and audio

Participants must not:
· Be involved in designing or building websites, or any other digital products or services
· Have illegal immigration status
Assisted digital and accessibility requirements Accessibility (Access Needs)

With an estimated 9.2 million adults in the UK who have never used the internet our requirements below should reflect this type of participants:

· are low confidence when it comes to doing things online or using computers
· use computers infrequently
· don’t own a device to access the internet
· would need help to complete an online application
· are willing to try or learn new things on a computer
· often need to get help from friends and family to carry out online tasks
Research plan The Home Office wishes to commission suppliers to provide participant recruitment services for several programmes within the Home Office Directorates such as Immigration, Crime, Policing, Fire, Enablers and Borders. A call off contract shall be valid for 2 years. A statement of works shall be executed on a case by case basis.
Research location London and Sheffield
Access restrictions at location This information shall be defined at statement of works stage upon contract award.
Number of research rounds To be agreed
Number of participants per round Variable – with a default minimum of 4 participants
How often research will happen To be agreed
Evening or weekend research

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Organisation should be able to work to a 2 week delivery (SLA) after receiving the brief
  • • Please detail how your organisation determines and recruit participants who demonstrate low levels of digital/online skills – Key requirement
  • • How does your organisation recruit users with mild impairments? – Key requirement
  • • How does your organisation recruit users with severe impairments? Key requirement
  • • Can your organisation recruit against the participant profile?
  • • What is the process for screener for recruitment?
  • • Please detail which online channels are used to recruit such as phone e.g. social media
  • • Please detail which offline channels are used to recruit such as the high street
  • • How does your organisation provide regular updates on recruitment progress?
  • • Please detail how are participant profiles for review in advance?
  • • How does your organisation replace drop outs or wrongly recruited user without extra charge?
  • • How does your organisation incentivise participants to join?
  • • Please detail how your organisation recruit the target profiles UK wide
  • • Please detail how your organisation recruit the target profiles for research to take place in user’s homes or place of work
  • • Please detail how your organisation recruit non-native English speakers
  • • Please detail how your organisation replace participants if deemed unsuitable against recruitment profile
  • • Does your organisation have a process in place to check quality of recruits by phone?
  • • Does your organisation have a process to check attendance prior to each session (e.g. night before or morning before?
  • • Please detail how does your organisation make use of customer data if supplied?
  • • Please detail how recruit participants working in partnerships with NGOs and Charities
Nice-to-have skills and experience

How suppliers will be evaluated

How many suppliers to evaluate 3
Proposal criteria
  • • Meeting our requirements - 15%
  • • Online/Offline recruitment channels - 5%
  • • Method of target profile recruitment - 5%
  • • Users with impairments - 15%
  • • Lead Times - 20%
  • • Capacity - 15%
  • • Price - 25%
Assessment methods
  • Written proposal
  • Case study
  • Reference
  • Interview
Evaluation weighting

Technical competence

40%

Availability

35%

Price

25%

Questions asked by suppliers

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