Awarded to Hippo Digital Limited

Start date: Monday 16 September 2019
Value: £1,989,000
Company size: SME
Department for Work and Pensions

Enhancing DWP's Digital Delivery Capability of Identity and Trust

21 Incomplete applications

16 SME, 5 large

14 Completed applications

8 SME, 6 large

Important dates

Published
Monday 24 June 2019
Deadline for asking questions
Monday 1 July 2019 at 11:59pm GMT
Closing date for applications
Monday 8 July 2019 at 11:59pm GMT

Overview

Summary of the work
Support DWP in exploiting and building on existing Identity and Trust capabilities elsewhere in Government by working as part of our AGILE programme team. DWP have hard dependencies to provide a Dynamic Trust Hub that enables citizens greater access to services via Digital Channels by proving who they are.
Latest start date
Monday 5 August 2019
Expected contract length
12 Months
Location
Yorkshire and the Humber
Organisation the work is for
Department for Work and Pensions
Budget range

About the work

Why the work is being done
DWP have a strategic requirement to develop DWP Identity and Trust capabilities and deliver a Dynamic Trust Hub, enabling citizens to interact with Government Digital Channels safely and to prevent fraud and error occurring in the Department. Delivery milestones are set for November 2019 and March 2020.
Problem to be solved
DWP needs to develop and enhance its Identity and Trust capabilities and deliver a Dynamic Trust Hub. To support this, a supplier is required that can provide Agile Digital teams with flexible capacity and capability to meet changes in demand over the life of the contract. These teams will work across multiple disciplines including, but not limited to, product ownership, business analysis, user research and delivery management to enable delivery of hard dependencies. They will be required to deliver outcomes that enable DWP to reduce its reliance on current identity solutions, whilst protecting current remote identity success rates.
Who the users are and what they need to do
Citizens accessing Government Digital Channels who need to securely verify their identity on-line, so that they can interact with our on-line services.
Early market engagement
DWP has carried out some early market engagement activity in relation to the Dynamic Trust Hub. An advert was published via Contracts Finder on 15th March 2019 inviting suppliers to apply to attend early market engagement discussions with DWP. These sessions helped DWP to define its requirements and develop a better understanding of the offerings and capability available in the marketplace.
Any work that’s already been done
There are 5 products at various stages of the AGILE lifecycle and each of these form part of the Dynamic Trust Hub capabilities.
Existing team
Current existing AGILE Programme team mixed with Civil Service employees and other supplier contractors based in DWP Sheffield Digital Hub
Current phase
Discovery

Work setup

Address where the work will take place
Kings Court, 80 Hannover Way, Level 2, Sheffield, S3 7UF
Working arrangements
Close working with the existing team in our Sheffield Hub, complimenting our capability to enable delivery of hard dependencies. Required to be on site in our Sheffield Hub 5 days per week (Monday-Friday). Any travel expenses to the Sheffield Hub should be included in individual day rates.
Security clearance
Minimum Baseline Personnel Security Standard (BPSS)

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Provide an example of where you have delivered an Identity and access management process that was shared across government departments, within constraints of legislation and within an agile delivery environment.
  • Demonstrate experience of rapid iterative prototyping secure digital solutions based on ongoing user research within an agile delivery environment
  • Provide an example of where you have delivered an identity proving service within another government department for a large front-facing programme.
  • Provide an example of where you prevented Fraud & Error entering a digital channel within an agile delivery environment
  • Provide an example of where you have delivered a service whilst adhering to the Good Practice Guide (GPG) 44 & 45 standards
  • Demonstrate experience of how you have ensured that you gain at pace, a detailed understanding of the service and project requirements to allow rapid, involvement in design and decision activities
  • Demonstrate experience of delivering design and development capability of Identity service in an Agile environment.
  • Demonstrate experience of aligning development activities with other parallel work streams across split sites, ensuring quality standards are maintained
  • Capability to supplement resources using a remote model (i.e. not at a DWP location) and have capability to deliver with compliance to ISO27001 standards.
  • Immediate capacity to supply experienced (2+ years) product owners, business analyst, user researchers and delivery managers
Nice-to-have skills and experience
Have experience of working within DWP or a comparable organisation within the last 3 years.

How suppliers will be evaluated

How many suppliers to evaluate
5
Proposal criteria
  • Proposed approach and methodology to meet the Department's requirements.
  • Strength of deliverable outcomes and timeframe to undertake
  • Expertise in relation to maintaining delivery focus and accountability. How will this expertise be applied to benefit DWP
  • Processes for identification of risks and dependencies and the approaches to manage them
  • How the approach or solution meets DWP's policy or goal
  • Value for money
  • Team Structure
Cultural fit criteria
  • Demonstrable experience and evidence of engaging a diverse range of internal/external stakeholders, including Identity specialists, a variety of Agile roles and working at a senior level
  • Demonstrable experience and evidence of building relationships to support digital transformation
  • Demonstrable experience and evidence of transparent and collaborative working
Payment approach
Time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence

50%

Cultural fit

20%

Price

30%

Questions asked by suppliers

1. How will the new trust and identity system interact with the existing GOV.​UK Verify system?
Not relevant to this DOS procurement. We intend to have a suite of capabilities that interact in the context of the service and the action through the Dynamic Trust Hub, this includes GOV.UK Verify and potentially other GOV.UK products/ services .
2. Will the new system be required to operate non-digitally, e.g. taking account of citizens who are not online and operating over the phone, via post or in person?
Post 2020 we will be looking at Omni Channel capabilities but it is not a feature of the MVP.
3. Could you confirm the approved budget available for this opportunity
The budget DWP has covers the full design development and delivery of the solution. There is no specific allocation for this element of the activity.
4. Would it be acceptable for the supplier staff to be cleared to BPSS or 'equivalent' standards?
As published in the requirements of this procurement, Security clearance should be - Minimum Baseline Personnel Security Standard (BPSS)
5. We are interested in submitting a response to the opportunity, but please could the Authority clarify the following; if we were successful in being awarded this procurement, would it preclude us from bidding for the Dynamic Trust Hub opportunity when this comes out to market later this year ?
No this would not preclude any supplier from bidding for further opportunities relating to the Dynamic Trust Hub
6. Could you provide the list of suppliers that attended the early market engagement discussions with DWP?
Not relevant to this DOS Procurement as this piece of work is about sourcing Agile Digital teams with flexible capacity, capability and experience in Identity and Trust to support DWP in meeting changes in demand over the life of the contract.
7. Would DWP sponsor/support BPSS application?
No DWP will not support/sponsor BPSS application. All supplier staff will need to be cleared to BPSS standard
8. Could you please publish the procurement calendar up to the call-off contract award?
The last day suppliers can apply is 8th July. The suppliers will be shortlisted w/c 8th July and an RFP will be issued. Responses to RFP will be w/c 15th July. Supplier selection and contract drafting will be w/c 22nd July. Contract start date will be 5th August. All of the dates mentioned are indicative and subject to change.
9. Please confirm who the people on your selection panel are and their individual roles and responsibilities.
The individual names are not relevant for this exercise. There will be x2 Digital colleagues and a commercial representative as part of the evaluation team.
10. Does the DWP require suppliers and their delivery locations to be certified to ISO27001 standards? If not, how else do you expect them to deliver with compliance to ISO27001 standards?
Yes
11. Could you provide details of the five products that form the Dynamic Trust Hub?
Not relevant for this DOS exercise. This procurement notice is for the supplier to provide a team of specialists to support the current agile programme teams day to day operational requirements, the supplier will not be accountable for the software, solutions or design of the Dynamic Trust Hub. There will be a further procurement exercise in the near future in regards to building the Dynamic Trust Hub.
12. In the requirement details, you reference: There are 5 products at various stages of the AGILE lifecycle and each of these form part of the Dynamic Trust Hub capabilities. – could you please provide details of the 5 products?
Not relevant for this DOS exercise. This procurement notice is for the supplier to provide a team of specialists to support the current agile programme teams day to day operational requirements, the supplier will not be accountable for the software, solutions or design of the Dynamic Trust Hub. There will be a further procurement exercise in the near future in regards to building the Dynamic Trust Hub.
13. Could you confirm the current stage of implementation for the five products that form the Dynamic Trust Hub. Are these in design, development, testing etc ?
Not relevant for this DOS exercise. This procurement notice is for the supplier to provide a team of specialists to support the current agile programme teams day to day operational requirements, the supplier will not be accountable for the software, solutions or design of the Dynamic Trust Hub. There will be a further procurement exercise in the near future in regards to building the Dynamic Trust Hub.
14. Would it be an acceptable proposition to DWP if the supplier is to have some resources working from an offshore location in the EU or in India?
The requirement is for all resources supplied to be based in the DWP Sheffield Hub
15. Could you provide the details of the delivery milestones set for November 2019 and March 2020, i.e. what is expected to be achieved by these timescales.
Not relevant for this DOS exercise. This procurement notice is for the supplier to provide a team of specialists to support the current agile programme teams day to day operational requirements, the supplier will not be accountable for the software, solutions or design of the Dynamic Trust Hub. There will be a further procurement exercise in the near future in regards to building the Dynamic Trust Hub.
16. Could you provide the details of the deliverables expected from the successful supplier at the delivery milestones set for November 2019 and March 2020
Not relevant for this DOS exercise. This procurement notice is for the supplier to provide a team of specialists to support the current agile programme teams day to day operational requirements, the supplier will not be accountable for the software, solutions or design of the Dynamic Trust Hub. There will be a further procurement exercise in the near future in regards to building the Dynamic Trust Hub.
17. Could you provide details of the scope of work in relation to the problem to be solved, whether it is development/configuration of a technical solution, requirement and business analysis, project and product management, other delivery/operational elements. This would help us in understanding the skills/experience required for the resources.
We require 2+ years experienced resource across multiple disciplines including, but not limited to, product owners, business analysts, user researchers and delivery managers. We can confirm that the scope of work will include requirement and business analysis, project and product management and other delivery/operational elements.
18. Could you confirm the identity solution(s) that are in use currently or to be deployed as part of in-flight projects
Not relevant to the DOS. This procurement notice is for the supplier to provide a team of specialists to support the current agile programme teams day to day operational requirements.
19. Could you provide details of the 5 products that form the Dynamic Trust Hub capability. Please include the scope of these products, underlying technology, the probable date of roll-out and the role of this procurement on these 5 products.
Not relevant for this DOS exercise. This procurement notice is for the supplier to provide a team of specialists to support the current agile programme teams day to day operational requirements, the supplier will not be accountable for the software, solutions or design of the Dynamic Trust Hub. There will be a further procurement exercise in the near future in regards to building the Dynamic Trust Hub.
20. In relation to Q3, please can you explain what you mean with "front-facing programme"?
A programme that is a citizens first interaction with a digital service
21. Considering DWP's requirement on flexible capacity and capability of resources required for the project, could you indicate the resources that DWP expects to be available on Day 1. Also what would be the lead time made available to the supplier to ramp up/down during the course of the engagement?
Further information regarding lead time and immediate capacity required will be provided to the suppliers taken forward to the next stage of the process.
22. In relation to the questions asking for examples of work with other government departments, would you consider Post Office (given is reports to BEIS) to be a government body?
No
23. What digital channels are defined for citizens to interact with DWP?
Not relevant to the DOS. This procurement notice is for the supplier to provide a team of specialists to support the current agile programme teams day to day operational requirements.
24. The early engagement sessions helped DWP define its requirements. Can DWP provide/publish these requirements at high level?
Not relevant to the DOS. This procurement notice is for the supplier to provide a team of specialists to support the current agile programme teams day to day operational requirements.
25. In addition to the citizen facing identity and access management requirements, is there any internal identity and access management requirements for DWP staff or other third parties. If so, could you confirm whether the JML process has been defined and in place?
Not relevant to the DOS. This procurement notice is for the supplier to provide a team of specialists to support the current agile programme teams day to day operational requirements.
26. There are 5 products at various stages of the AGILE lifecycle and each of these form part of the Dynamic Trust Hub capabilities
Incomplete question
27. Does "Capability to supplement resources using a remote model (i.e. not at a DWP location)" refer to supplier staff having the capability to work on this engagement from their own offices? And would this be in addition to the supplier staff working onsite at the Sheffield Hub Monday to Friday (as explained in the Working Arrangements)?
The requirement is for all specialists supplied to be based in the DWP Sheffield Hub, Monday - Friday as per the working arrangements. However there may be some flexibility for specialists to work from other locations if required. This will be by exception.
28. There are 5 products at various stages of the AGILE lifecycle and each of these form part of the Dynamic Trust Hub capabilities. Is it possible to get more details about these 5 products?
Not relevant for this DOS exercise. This procurement notice is for the supplier to provide a team of specialists to support the current agile programme teams day to day operational requirements, the supplier will not be accountable for the software, solutions or design of the Dynamic Trust Hub. There will be a further procurement exercise in the near future in regards to building the Dynamic Trust Hub.
29. Delivery milestones are set for Nov 2019 and Mar 2020. How long will be discovery phase?
Not relevant to the DOS. This procurement notice is for the supplier to provide a team of specialists to support the current agile programme teams day to day operational requirements.
30. What are the existing IDAM capabilities within DWP? Can DWP provide a brief on current identity solutions?
Not relevant to the DOS. This procurement notice is for the supplier to provide a team of specialists to support the current agile programme teams day to day operational requirements.
31. What is meaning of identity proving service? Is it identity authentication or identity verification and assurance?
Includes all aspects to verify, assure, authenticate
32. Can you please confirm whether work with Gov.​uk Verify is an appropriate example of an identity and access management process for the first essential question?
Yes, it is.
33. In the first essential question, are you looking for one single identity and access management solution that the supplier has provided to be shared across government departments, or more an IdAM related way of working introduced by the supplier to several government departments?
The requirement of prospective suppliers is to provide an example of where they have delivered an Identity and Access Management process that was shared across government departments, within constraints of legislation and within an agile delivery environment.
34. In addition to citizens, are there other user types or third parties consuming this service?
Not relevant to the DOS. This procurement notice is for the supplier to provide a team of specialists to support the current agile programme teams day to day operational requirements.
35. What is existing IDAM technology landscape within DWP?
Not relevant to the DOS. This procurement notice is for the supplier to provide a team of specialists to support the current agile programme teams day to day operational requirements.
36. Are the supplier contractors in the existing AGILE programme team able to bid for this opportunity?
Yes