Awarded to Reed Professional Services

Start date: Monday 2 September 2019
Value: £4,500,000
Company size: SME
Home Office

C16078 Home Office Infrastructure PPM Service

8 Incomplete applications

7 SME, 1 large

25 Completed applications

19 SME, 6 large

Important dates

Monday 10 June 2019
Deadline for asking questions
Monday 17 June 2019 at 11:59pm GMT
Closing date for applications
Monday 24 June 2019 at 11:59pm GMT


Summary of the work
Technical Project Managers (rough weighting 90%) and Technical Programme Managers (rough weighting 10%) are required to support a range of projects within the Digital, Data and Technology area.
Latest start date
Monday 5 August 2019
Expected contract length
2 years
North West England
Organisation the work is for
Home Office
Budget range

About the work

Why the work is being done
The Home Office requires Technical Project and Programme Management support services offering extensive skills and experience delivering changes to core infrastructure. The balance of work will be roughly 90% project and 10% programme management. They will support the infrastructure teams within the DDaT (Digital Data and Technology) Directorate in their ongoing operation of the Home Office's ICT platforms and services.
Utilising a blend of Agile and Waterfall methodologies, the service provider will support core infrastructure teams to implement and transition changes to a range of systems that are overhauling corporate technology across the Home Office.
Problem to be solved
Applying appropriate methodologies (DSDM, Prince2, Scrum), Technical PMs will be responsible for matrix managing teams of technical specialists to produce business cases/PIDs, monitor and communicate governance information, progress against plans (including financials), manage and where appropriate escalate risks/issues, track dependencies, ensure internal change/handover processes are adhered to etc. In addition to supporting Technical PMs, the Technical Programme Managers are required to ensure co-ordination/prioritisation of projects, resource and budgets to ensure that the required change is delivered, that correct governance procedures are enacted by the PMO, internal/third party dependencies are appropriately managed, senior stakeholders are consulted/updated.
Who the users are and what they need to do
Users of internal and external facing Home Office systems and services.
Early market engagement
Any work that’s already been done
The remit covers a range of work with some programmes / projects in their early stages (initiation / foundations). During this engagement it is anticipated that further work will be added to the pipeline, requiring end-to-end lifecycle management.
Existing team
The successful supplier will be responsible for providing Technical Project Management (roughly 90%) and Technical Programme Management (roughly 10%) services, reporting to senior stakeholders including the Head of Programmes and Project Delivery, Directors and Deputy Directors within DDaT. The service provider's resources will also be required to work alongside, engage and collaborate with a range technical architects, engineers and suppliers delivering works for internal and external customers.
Current phase
Not applicable

Work setup

Address where the work will take place
Work will be carried out from a Home Office location, primarily in Salford. Some travel may be required to other Home Office sites. Where resources are based at the Home Office location in Salford, and where infrequent travel is required to other sites, reasonable onward travel expenses will be paid, in line with HO travel policy (excluding subsistence).
Working arrangements
The supplier will be required to collaboratively work on site (5 days per week to allow sufficient stakeholder engagement and support to be provided). Supplier costs must be inclusive of all expenses. Supplier will be required to use the current Home Office timesheet system to provide time sheet information to I&P Finance on a weekly basis. The supplier will be required to report to the Head of Programmes and Project Delivery (or nominated representative), work collaboratively with live service representatives and report progress to required stakeholders within DDaT and their customer base.
Security clearance
All staff must have SC level security clearance prior to starting work. Staff not in current possession of SC security clearance must be willing to undergo and capable of achieving SC security clearance.

Additional information

Additional terms and conditions
Individual statements of work may be arranged on a fixed price, T&M or capped T&M basis. Travel expenses in line with Home office Travel Policy (excluding subsistence).

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Delivery of significant technical infrastructure changes in areas such as: WAN/LAN/Wireless networking; Data Centre, On-Premise, Hybrid infrastructure implementation / transition; Cloud implementation/transition (PaaS, SaaS, IaaS); Network and hosting security.
  • Setting up and operating: Programme governance processes; Programme budgets; PMO teams
  • Management of projects and programmes of varying sizes and geographical locations (UK).
  • Delivery of a number of concurrent Technical Projects / Programmes.
  • Project Management methodologies such as Agile (DSDM, Scrum), Prince2 in the context of technical infrastructure projects
  • Programme Management methodologies such as SAFE, MSP in the context of technical infrastructure projects.
  • Transitioning change into ITIL managed services
Nice-to-have skills and experience

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Capability (Organisation and Team)
  • Approach and Methodology
  • Mobilisation, including timeframes
  • How they’ve identified risks and dependencies and offered approaches to manage them
  • Team structure
Cultural fit criteria
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Work history
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Will you support the SC clearance for the right candidate?
Home Office will sponsor and process the resource clearances.
2. What is the budget or day rate for this requirement?
The budget is not provided. The day rates will be requested from short-listed suppliers. Please note that this is an outcomes requirement and more than one resource is required.
3. Please can you advise the budget range?
There is no commitment to minimum spend over the term of the contract.

The maximum spend under the contract will be £4.5million.
4. Is there a budget allocated to this work that you are able to share?
See responses to clarification questions 2 and 3.
5. Do you have a forecast for the number of projects that are likely to run concurrently?
The number of in flight project varies between 50-100. Project vary in scale, maturity and the extent to which they are being actively worked on (e.g. some spend a significant amount of time awaiting customer approval). These works are currently split between approximately 10 PMs, 1 programme manager and a small PMO function.
6. You specific SC clearance for all staff is mandatory prior to start, but also that staff not in possession of SC are required to undertake it. Is the Home Office prepared to sponsor SC clearance as part of this work?
Yes - see response to question 1 above.
7. To what extent is the delivery of this requirement split between (a) establishing PMO and governance capability, and (b) managing programmes and projects?
The primary focus is on delivering programmes of work. It is anticiapted that an early part of this engagement may involve the establishment of more rigorous PMO process, but once established these will require little additional development work.
8. Please could you provide an indication of scale and complexity of the assignment so that we can derive appropriate answers to the questions asked and make a decision as to whether our team size is over / under qualified / too big / too small / too good / too bad? £100k programme? £2bn? 1 person envisioned / 10 people envisioned? 1 project / 20? Is the operating model held together currently by excel and string – or do you have a slick, integrated adat driven operation? Thanks in advance
Examples of specific projects will be given at the next stage. Example works range from 50k projects to implement specific technologies at individual locations, £500k projects to replace centrally hosted IBOs, £m deliverables requiring complete DC migration an outsource of large functional areas.
9. How many project / programme managers do you envisage requiring?
Are you expecting them ALL to be supplied by ONE successful bidder?
One supplier will be selected, the number of simultaneous appointments is expected to peak at around 10.
10. To help us understand the requiement better, what would be the indicative Civil Service Grades for
a) the programme managers?
b) the project managers?
e.g. Grade5, Grade 6, Grade 7, SEO, HEO etc
Programme Managers typically work alongside CS Grade 6, Project Managers alongside Grade 7, SEO & HEO.
11. Please can you confirm whether this procurement is under the Networks and Infrastructure (N&I) Capability Programme? If so, will the successful supplier be eligible to bid/win other opportunities in the same programme?
No, the contract is not one managed by the capability programme.
12. Is there a current provider providing this service?
Service provision is currently via a blended team of Civil Servants, Contingent Labour contractors and 3rd party managed services.
13. Can you please supply the job titles of those reviewing the answers?
Responses will be reviewed by Network Engineering Programme Manager, Head of Project Delivery, Network Engineering Project Manager and Commercial Manager.
14. Could you please outline who will be assessing and reviewing the completed bids?
See Q13
15. Could you please provide an overview of the current Project and PMO capabilities that is in place at the Home Office to support this programme of works?
See responses to clarification questions 10, 12 and 5. Further details will be provided at the next stage.
16. Do the Home Office have the complimentary Technical resources aligned to work with the Project team to complete the deliverable's?
17. Is the Home Office intending to contract with more than one supplier to provide the Technical Project management resources?
See response to question 9
18. Is there a requirement to have any higher level of security clearance such as DV for the delivery resource?
For the vast majority of roles, SC clearance will be sufficient. There may be specific circumstances where a higher clearance is required, in which case this will be included in the associated work package definition.
19. Please could you advise on the scale and level of team you envisage support from? We understand that is possibly a matter of design – but in indication of working assumptions would be appreciated.
As a minimum we expect account management to be provided, with appropriate escalation channels into the supplier's organisation. Account management is not expected to be a separate full time role. See also response to Q9.