This opportunity is closed for applications

The deadline was Tuesday 11 June 2019

DCMS - User Researcher copy

9 Incomplete applications

9 SME, 0 large

24 Completed applications

20 SME, 4 large

Important dates

Tuesday 28 May 2019
Deadline for asking questions
Tuesday 4 June 2019 at 11:59pm GMT
Closing date for applications
Tuesday 11 June 2019 at 11:59pm GMT


Specialist role
User researcher
Summary of the work
A user researcher is required to capture and baseline requirements by identifying and researching user needs, benchmarking and presenting these finding which shows examples of user stories with clear acceptance criteria in a comprehensive report.
Latest start date
Monday 8 July 2019
Expected contract length
6 months (with option to extend)
Organisation the work is for
Maximum day rate
£400 to £600

About the work

Early market engagement
Who the specialist will work with
IT Dept
What the specialist will work on
Initial fast paced analysis of user requirements (10-15 days)
Plan, design and analyse research and usability testing
Generate user Persona and use scenarios
Conduct heuristic evaluations
Identify user requirements; help define project approach and user experience strategy
Set conceptual design and suggest product direction based on field research and functional requirements
Define user interaction model workflows
Refine the interactive experience produce designs consistent with the DCMS identity
Develop prototypes ranging from concepts to wireframes to high fidelity designs that represent the visual identity and interaction model required to ensure user success.
Facilitate project communications through all phases of the lifecycle.

Work setup

Address where the work will take place
DCMS, 100 Parliament Street, SW1A 2BQ
Working arrangements
On-site for face to face meetings as required.
Security clearance
Minimum of BPSS / DBS clearance.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Extensive experience of user journey mappings
  • Test hypotheses and generate specific kinds of insights into user behaviour and needs
  • Extensive experience of planning, and conducting user research programmes
  • Ability to analyse and develop actionable recommendations from user research
  • Working closely with design teams to incorporate user research findings into the design
  • Excellent communication skills both verbal and written
  • Manage effective engagement with all relevant stakeholders
  • Experience of working within an Agile framework
  • Degree in HCI/Usability/Cognitive Psychology or related field
Nice-to-have skills and experience
  • 1 years experience of user research within Government
  • 5 years experience as a user researcher

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Be accountable and take responsibility for their work
  • Be comfortable and adaptable speaking to non-technical user base
  • Transparent and collaborative when making decisions
  • Working collectively as a team with internal DCMS resources
Assessment methods
  • Work history
  • Interview
  • Scenario or test
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is this role inside/outside IR35 ?
This is a discreet project to help support the delivery of cloud platform service to DCMS and all tax queries are the reponsiblity of the named sponsor.
2. Is there a current incumbent?
3. Is this for a specific project or across multiple? Could you give a description of the project/s, please?
These are generic in nature and across DCMS.
4. You mention – On-site for face to face meetings as required. Would you allow working from home?
The engagement is to conduct 1-2-1 meetings on site. Analysis can be undertaken off-site if required. Commitment is required to deliver specific work packages .