This work is being co-sponsored by the Department for Transport and Transport for the North.

Public Transport Smart Ticketing T/IT/0033 – the current landscape and options for the future

Incomplete applications

Incomplete applications
10 SME, 4 large

Completed applications

Completed applications
7 SME, 7 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 17 May 2019
Deadline for asking questions Friday 24 May 2019 at 11:59pm GMT
Closing date for applications Friday 31 May 2019 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Summary of the work The winning supplier will be required to deliver a Discovery report (MS word and PDF) with analysis and supporting evidence.
Latest start date Sunday 30 June 2019
Expected contract length 8 weeks with ad hoc days to undertake business case technical assurance and ad hoc technical advice
Location No specific location, eg they can work remotely
Organisation the work is for This work is being co-sponsored by the Department for Transport and Transport for the North.
Budget range £50,000-£100,000 including VAT

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done Supplier to deliver a Discovery Phase establishing:
- existing and medium-term landscape of public transport smart ticketing schemes within England;
- potential system architecture options, recommendations on, how multi-modal, multi-operator, multi-scheme public transport account-based ticketing (based on contactless EMV payments (open and closed loop), transport-specific smart cards or other validation approaches) could be rolled-out nationally across England (or excluding, but interoperable with TfL’s scheme in London) in a coordinated and coherent fashion;
- what options there are, with associated pros and cons, for DfT in facilitating the expansion of multi-modal account-based ticketing.

No Alpha or Beta project stage required.
Problem to be solved Explore how the growing number of regional and local smart ticketing schemes can offer the potential for a consistent customer experience through contactless payments (cEMV), in particular including interoperability.
Consider options for enabling multi-modal back office payment for travel across England, with their pros and cons, covering:
• the technological solution;
• the customer proposition;
• what the general commercial arrangements would need to be for each option to be viable (including what bodies / organisations would need to be involved).
There is an optional requirement should the Department require it relating to the provision of ad hoc technical advice.
Who the users are and what they need to do Primary users of the Discovery outcomes will be internal DfT users, including sponsorship, rail and bus policy teams, using the evidence to inform consideration of options on the future of multi-modal smart ticketing policy.
Early market engagement Not applicable
Any work that’s already been done Teams within DfT have a good understanding of the existing smart ticketing landscape within England, and ongoing/ proposed pilots being undertaken. This will be the first port of call for the successful supplier, before undertaking desk-based research, and liaising with DfT’s external stakeholders.
Existing team A Project Board will be established to oversee this work which will be made up of teams across the Department with an interest in smart ticketing, with the key contact point being from the smart ticketing sponsorship team. The specialisms on the Project Board will range from policy to governance, technology and programme delivery.
Current phase Not started

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The majority of the work will be conducted at the supplier’s own site (or other chosen location) though conducting of user research is likely to require travel around the UK to interview respondents at their premises or chosen location and meetings with DfT in their office in London as needed to complete the discovery activities, and fortnightly updates to the project board:

Department for Transport
Great Minster House
33 Horseferry Road

T&S will be paid in line with DfT rates and terms.
Working arrangements We are open to discussions around the best format for delivering the work. We would expect the successful supplier to be available during DfT working hours (Mon-Fri, 9-5), and for any knowledge transfer activities.

The supplier will need to either travel around England, or engage via video/teleconferencing to meet with key external stakeholders to get an understanding of the existing and medium-term smart ticketing landscape, as well as fortnightly meetings with the DfT Project Board, either in person or via tele-conference.

T&S will be paid in line with DfT rates and terms.
Security clearance Baseline Personnel Security Standard that should be active from when the contract commences.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Not applicable

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • An understanding of the policy and Project Management context across government
  • Some experience with transport data, but without being limited to the transport sector
  • Technical experience of smart ticketing solutions and Technical architecture
  • Practical experience of building models from Stakeholder data
  • Experience of desk-based research, and interviewing senior external stakeholders
Nice-to-have skills and experience
  • Demonstrable evidence where innovative solutions have been applied to assist in project delivery
  • Demonstrable experience developing options which combine functionality of multiple systems and open data sources.

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 6
Proposal criteria
  • Fit with technical competence criteria, approach and methodology (20%)
  • How the approach meets department’s goals and user needs (15%)
  • How they’ve identified risks and dependencies and offered approaches to manage them (5%)
  • How the approach or solution matches DfT’s existing skill set (5%)
  • How the approach will transfer knowledge to DfT staff (5%)
  • Estimated timeframes for the work (5%)
  • Team structure (3%)
  • CV (2%)
Cultural fit criteria
  • Experience of working as a team with our organisation and other stakeholders (3%)
  • Experience of the idiosyncrasies of the transport sector (7%)
  • Experience of interpreting the brief and applying sectoral knowledge (5%)
  • Experience of transparent and collaborative decision making (3%)
  • Experience of sharing approach, knowledge and skills with other team members and with the department by example (2%)
Payment approach Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Would DfT or TfN consider consultancies already advising bidders for the TfN IST tender conflicted from this work in any way, or would this actually help? Please can you elaborate on your question, more information is required to provide an informed response.
2. Please can you clarify what you would like applicants to focus on when demonstrating an understanding of the policy and project management context across government. Do you want to see evidence of participating in policy development projects and if so does the project management part of the question relate to how those projects were managed? If this interpretation of the question is incorrect, can you please set out the scope and content of projects that applicants should reference in their response in order to score at least a 2. We would like bidders to demonstrate an understanding of how policy development works within government, and the potential complexities involved, as well as outlining any experience that they have of working within this landscape. Similarly, demonstrating an understanding of how project management and spend approvals processes work within government would also be useful, again, outlining relevant experience in this area. Where possible, these examples should focus on transport related areas, demonstrating the complexity of the landscape
3. Could you please clarify if the evidence regarding "where innovative solutions have been applied to assist in project delivery" relates to solutions that will deliver this discovery or solutions that can assist in the delivery of a smart ticketing solution. These are clearly two very different things and could not be addressed in one response. I can confirm that the ‘demonstrable evidence where innovative solutions have been applied to assist in project delivery’ relates to solutions that will deliver this discovery project. Bidders should demonstrate how they have applied creative thinking, and developed innovative solutions to provide practical solutions on previous projects. Previous examples do not need to relate specifically to smart ticketing, but could relate to a transport related project, or other projects that bidders have been involved with.
4. Would DfT or TfN consider consultancies already advising bidders for the TfN IST tender conflicted from this work in any way, or would this actually help? If a supplier is registered on the DOS Framework, although they may have an interest in related procurements this does not exclude them from applying for a published opportunity. All bids will be considered equally during the evaluation and moderation processes. Where potential conflicts of interest may exist, bidders should flag these in their bid.
5. Please can you confirm that suppliers successfully bidding for this Discovery exercise will not be precluded from further related bidding and / or delivery activity This project is a Discovery phase, with no Alpha or Beta phases intended to follow. Should further opportunities arise from this work in the future, then the successful bidder will not be precluded from bidding for future opportunities.
6. What are the steps and expected timeline for procurement after the initial evidencing round? Following evaluation and moderation of Stage 1 bids, we aim to invite successful suppliers to Stage 2, and alert those unsuccessful Stage 1 bidders on 06th June. Stage 2 submission deadlines will be 13th June, and we aim to award the contract on or before 26th June.
7. As per DOS guidelines 'You should only provide one example for each essential or nice-to-have requirement', are DfT only requesting one example per skills and experience question? DFT are following the DOS Guidance.
8. For the first evaluation round (evidence), what would DfT expect to see from an answer for it to be deemed 'exceeding' and score 3 marks? DfT follow the Digital Outcomes and Specialist scoring guidance as follows:

Score Description
0 Not met or no evidence
1 Partially met
2 Met
3 Exceeded

We are unable to provide you with more detailed information as we expect bidders to demonstrate and evidence their knowledge and experience as noted within the evaluation criteria set out within the advert.
9. Will DfT be able to organise access to stakeholders throughout the project? Yes. DfT will make relevant introductions, and the successful supplier should not get in contact with stakeholders without having previously informed DfT.
10. Will there be a full time Product Owner provided by DfT to this project? There will be a Project Manager within DfT who will oversee the day-to-day running of this project for DfT, and be the single point of contact for the supplier’s Project Manager . There will also be a Project Board, comprising DfT and TfN staff, who will meet fortnightly with the supplier to receive updates, and provide steers. Draft documentation produced by the supplier will be subject to approval by the Project Board.
11. What roles are DfT/TfN expecting to provide and will these all be full time? DfT are going to be providing a Project Manager and Project Board for this project. The Project Manager will oversee this work alongside their business-as-usual role, but this project will be their priority. TfN will have a member on the Project Board, and will also be involved in providing information, and making introductions to stakeholders.
12. Has any other supplier been engaged with this specific project so far? No
13. Will the scores from the evidencing round be taken through to final evaluation? Or will they only be used for the purposes of shortlisting suppliers? Stage 1 evaluation scores are only used to shortlist suppliers as per the Digital Outcomes and Specialist Framework Guidance.
14. In order to compare suppliers like for like, how will price be evaluated? Price will account for 20% of the evaluation weighting. We would expect the supplier, as part of their proposal to suggest a team they feel capable of delivering our solution. How they resource this is their call.
15. Can you please elaborate on essential skill number 2 – Some experience with transport data, but without being limited to the transport sector. Does this mean an example with Transport data and then examples of wider experience as well? Bidders should outline their technical competence and experience of working with transport data, even if the project that the data was used in was not specifically within the transport sector.