Home Office UK

Participant recruitment for regular user research activities

3
Incomplete applications
3 SME, 0 large
2
Completed applications
2 SME, 0 large
Published Friday 21 June 2019
Deadline for asking questions Friday 28 June 2019 at 11:59pm GMT
Closing date for applications Friday 5 July 2019 at 11:59pm GMT

Overview

Summary of the work Digital services will enable the move to digital-by-default through experience gained through digital transformation.

The objective of this advert is to procure participants for regular user research days for services being developed by the Home Office.
Location London
Research dates To be agreed
Organisation the work is for Home Office UK
Budget range £25k

About the work

Early market engagement

About the research

Description of your participants Participants are likely to be from some of the following groups:

· All currently living in the UK
· Family members of foreign nationals including dependents
· Foreign nationals
· Foreign students
· University sponsors of foreign nationals
· Employers of foreign nationals
· Landlords of foreign nationals
· Visa applicants
· Migrant support charities
· Asylum seekers
· Refugees
· Non-native English speakers

Participants will be
· 18 years or older
· Spread of ages and socio-economic groups
· 50% of participants to demonstrate low levels of digital/online skills and
confidence*
· All must be willing to have the research sessions recorded on video and audio

Participants must not:
· Be involved in designing or building websites, or any other digital products or services
· Have illegal immigration status
Assisted digital and accessibility requirements
Research plan The Home Office wishes to commission suppliers to provide participant recruitment services for several programmes within the Home Office Directorates such as Immigration, Crime, Policing, Fire, Enablers and Borders. A call off contract shall be valid for 2 years. A statement of works shall be executed on a case by case basis.
Research location National / London / sheffield
Access restrictions at location This information shall be defined at statement of works stage upon contract award.
Number of research rounds To be agreed
Number of participants per round Variable – with a default minimum of 4 participants
How often research will happen To be agreed
Evening or weekend research
  • Weekday evenings
  • Weekends

Additional information

Additional terms and conditions Standard contract terms apply

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • • Can your organisation recruit against the participant profile?
  • • What is the process for screener for recruitment?
  • • Please detail which online channels are used to recruit such as phone e.g. social media
  • • Please detail which offline channels are used to recruit such as the high street
  • • How does your organisation provide regular updates on recruitment progress?
  • • Please detail how are participant profiles for review in advance?
  • • How does your organisation replace drop outs or wrongly recruited user without extra charge?
  • • How does your organisation incentivises participants to join?
  • • Please detail how your organisation recruit the target profiles UK wide
  • • Please detail how your organisation recruit the target profiles for research to take place in user’s homes or place of work
  • • Please detail how your organisation recruit non-native English speakers
  • • Please detail how your organisation replace participants if deemed unsuitable against recruitment profile
  • • Please detail how your organisation determines and recruit participants who demonstrate low levels of digital/online skills – Key requirement
  • • How does your organisation recruit users with mild impairments? – Key requirement
  • • How does your organisation recruit users with severe impairments? Key requirement
Nice-to-have skills and experience
  • • Does your organisation have a process in place to check quality of recruits by phone?
  • • Does your organisation have a process to check attendance prior to each session (e.g. night before or morning before?
  • • Please detail how does your organisation make use of customer data if supplied?
  • • Please detail how recruit participants working in partnerships with NGOs and Charities

How suppliers will be evaluated

How many suppliers to evaluate 3
Proposal criteria
  • • Meeting our requirements - 15%
  • • Online/Offline recruitment channels - 5%,
  • • Method of target profile recruitment - 5%
  • • Users with impairments - 15%
  • • Lead Times - 20%
  • • Capacity - 15%
  • • Price - 25%
Assessment methods
  • Written proposal
  • Case study
  • Reference
  • Interview
Evaluation weighting

Technical competence

40%

Availability

35%

Price

25%

Questions asked by suppliers

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