Awarded to Integris Solutions

Start date: Thursday 20 June 2019
Value: £171,456
Company size: SME
Kettering General Hospital NHS Foundation Trust

EPR Implementation Support Team for Kettering General Hospital

11 Incomplete applications

8 SME, 3 large

23 Completed applications

19 SME, 4 large

Important dates

Friday 10 May 2019
Deadline for asking questions
Friday 17 May 2019 at 11:59pm GMT
Closing date for applications
Friday 24 May 2019 at 11:59pm GMT


Summary of the work
Provision of an experienced project management team resource for the implementation of the Trusts EPR system implementation. resources will include PMO,
programme director and manager
project managers
Senior Product Specialists
Configuration Support resources
technical teams
floor walking support
UAT teams
Latest start date
Thursday 20 June 2019
Expected contract length
1 year with the option to extend for a further six month period.
East Midlands
Organisation the work is for
Kettering General Hospital NHS Foundation Trust
Budget range
The Trust will be working on a Capped T&M model, however your day rates Must not exceed the framework for DOS and must be best on the most competitive market rate.

About the work

Why the work is being done
Kettering General Hospital (KGH) is working to complete its Electronic Patient Record (EPR) implementation. It has just awarded a contract to System C to implement a number of additional modules in a challenging timescale.
The Trust requires some additional support to ensure the implementation is efficient, moves at pace and delivers the patient and staff benefits as soon as possible.
Problem to be solved
The Trust requires a readily available project delivery team to represent the Client side of the Electronic Patient Record (EPR) project delivery team to ensure the successful implementation of the Trust EPR implementation by May 2020.
The team needs to be available to commence work as soon as possible but no later than 20th June. The supplier may phase in the delivery team in line with the priorities defined in the implementation support resource plan. More details on the skill sets and outcomes are available in a separate document, which interested suppliers are welcome to request by email.
Who the users are and what they need to do
The EPR system will be used across the Trust by clinicians and their administrators to efficiently provide patient care.
Early market engagement
Any work that’s already been done
Existing team
the team will be working with the Trust EPR system delivery partner System C and all other interfacing service providers.
The EPR Programme Structure is available by email request.
Current phase

Work setup

Address where the work will take place
Kettering General Hospital, Rothwell Road, Kettering, NN16 8UZ
Working arrangements
The team will be co-located within the Digital Care Services available Monday to Fridays. Outcomes will be agreed in discrete work packages. against a Statement of Work that will be aligned with the Trust priorities.
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Provide roles for Programme Director/ Managers, Project Managers, Product specialists, Trainers, Device Config specialists, Testers, floorwalking support
  • Evidence of working iteratively, and working in the health sector
  • Evidence of working on complex digital transformation programmes with many dependencies and integrations with backend and legacy applications
  • Evidence of managing complex digital delivery programmes
  • Evidence of working with 3rd party suppliers and across multifunction teams
  • Experience of providing comparable client side transformational change programme delivery support in the health sector
Nice-to-have skills and experience

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Approach for mobilisation of resources in a phased manner
  • Approach to working on the client side and working collaboratively
  • Proposed team for delivery including CV's and the supplier management team
  • Approach for meeting the project outcomes and achieving project milestones
  • Approach for managing risk
  • Acceptance of a payment by outcomes model where 10% of the payment is retained and paid on completion and acceptance of the performed milestone.
Cultural fit criteria
  • Take responsibility for their work
  • Have a no-blame culture, and learning from mistakes
  • Work effectively as a team and at all levels
  • Share knowledge and experience with other team members
  • Responsive and respectful
  • Thrive under pressure
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Webinar Q&A Session
The Trust will be hosting a Webinar Q&A session for interested suppliers on Thursday 16th May 2019 at 10.30am

Join from a video system or application:
You can also dial and enter your meeting number.

Join by phone
+44-20-3478-5289 United Kingdom Toll
Global call-in numbers

Add to Calendar
When it's time, start your meeting.
2. Does the trust have a preferred supplier for this programme of work?
No. This is a competitive exercise to ensure the Trust obtain value for money.
The Trust expects to identify a preferred supplier through this competitive exercise.
3. Could we know who will be reviewing the bids please?
The bids will be evaluated by the Trusts Chief Digital Information Officer and the Head of Digital Health Services.
4. "The EPR Programme Structure is available by email request."
Please may the email address be provided so we are able to request the programme structure, thank you.
Please email for all additional documentations
5. Please can you provide the email address for us to request the document for more details on the skill sets and outcomes?

What is the overall budget set a side for resources for this programme
Please email
The budget for this project will be approved at each work phase. The initial project value is £300k, however we are looking for the most competitive offer.
6. The Trust will be working on a Capped T&M model, however, your day rates Must not exceed the framework for DOS and must be best on the most competitive market rate.
If possible would you be able to provide us with the exact budget for this project?
The budget for this project will be approved at each work phase. The initial project value is £300k, however we are looking for the most competitive offer.
7. Is there an existing incumbent in post and if so, could the incumbent re-bid for this work?
No there isn’t, the ERP implementation was awarded to commence on 1st April 2019 and we are now in a position to appoint resources to represent the Client side.
8. One of the questions requires provision of roles. Are you looking for role descriptions and rates or, a description of an organisation structure within an outcomes based service provision context?
This is an outcomes based service provision.
9. Can you please provide the EPR Programme Structure.
Please email directly and the information will be sent to you separately. unfortunately the system does not accommodate attachments.
10. It states: "More details on the skill sets and outcomes are available in a separate document, which interested suppliers are welcome to request by email." please could you provide your email address so we can request the document?
Please email directly to obtain this information. unfortunately the DOS does not accommodate attachments.
11. What is the size of the team?
This information is available in the project structure
12. What is the size of the user base?
Approximately 3,000
13. What devices do you have in regards to the end user estate?
Windows desktops and laptops (currently migrating to Windows 10)
Also planning on purchasing iPads for eVitals use on wards
14. Is a meeting number required for the dial in on Thursday?
Join by phone
+44-20-3478-5289 United Kingdom Toll
Global call-in numbers
Meeting number (access code): 952 935 087
15. Just a quick thing, in the bid document it is stated that £300k is the budget, is this for the initial phase please and the successful bidders Programme Director would then request further budget?
The initial phase budget is 300k. where further phases are to be delivered in line with the projects priorities that will require budget approval. Each phase will be treated as a discrete work package which will be reviewed by the Chief Digital Information Officer and approved by the Trust Board.
16. To clarify is the 300k budget to cover full 1-year time period? If not, what time period does the 300k cover and which roles are expected for that?
The budget of 300k relates the initial delivery of our phase 1/priority 1 requirements as shown in the KGH EPR Implementation Support Document. This document is made available by email request to
17. Can you please share the slides from yesterday's webinar? Thank you.
Would you please submit your request for the slides of the webinar direct email to as we are unable to upload attachments to the portal.