North Lanarkshire Council

A Systems Integrator to provide an enterprise solution including Office365 and migration to cloud

Incomplete applications

12
Incomplete applications
7 SME, 5 large

Completed applications

12
Completed applications
3 SME, 9 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 27 March 2019
Deadline for asking questions Wednesday 3 April 2019 at 11:59pm GMT
Closing date for applications Wednesday 10 April 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Acting as a systems integrator to propose, obtain and implement the new technology that will empower DigitalNL’s vision. This new technology suite will enable DigitalNL to rapidly realise the benefits and business value of the digital programme. This vision can be found here https://northlanarkshire.gov.uk/CHttpHandler.ashx?id=21540&p=0
Latest start date Monday 1 July 2019
Expected contract length 2 years
Location Scotland
Organisation the work is for North Lanarkshire Council
Budget range Up to approximately £12m

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done North Lanarkshire Council has the ambition to be a leading Scottish Local Authority. To deliver services to customers and businesses using modern platforms and technology, across a range of channels, to meet changing customer demand.
The technology which underpins the change, service redesign and delivery for North Lanarkshire must be flexible, scalable, and able to evolve quickly to support new services, new working styles and integrate with, or take advantage of, new, disruptive, relevant technologies as they mature.
North Lanarkshire require a systems integrator partner to propose and implement an enterprise solution comprising of a wide range of technology components.
Problem to be solved In order to deliver NLC’s digital ambitions, NLC requires to transform its current technology landscape. NLC’s current technology will struggle to support the evolving needs of staff, customers and residents in a digital context. A key part of the transformation is to build digital capabilities through cloud, a digital platform and a collaboration suite. NLC requires skills and expertise from an SI to be able to deliver these technologies and operationalise them by embedding them in existing ecosystem. The delivery partner will source and implement these technologies which meet the needs and deliver business value to internal and external customers.
Who the users are and what they need to do The proposed solution is aimed for both internal and external users:
External Users:
As a citizen, visitor, customer or business in North Lanarkshire I want to engage with the Council in a way that’s convenient to me.
Internal Users
As a member of staff I need to work flexibly and be empowered, by using technology in a standard and consistent way.
As an elected member I need to engage with my community, have information to make decisions and understand any issues.
Early market engagement NLC have engaged with a number of technology vendors as part of a soft market testing exercise in a series of meetings and demonstration workshops in autumn 2018. To match NLC’s ambition of becoming a Leading Local Authority in Scotland, an approach was agreed to engage with a sample of global technology vendors who have the size and capabilities to match this ambition. Each vendor held initial discussions with the DigitalNL project team followed by vendor demonstration sessions to a wider NLC audience including members of DigitalNL, NLC IT and EAGG (Enterprise Architecture Governance Group). Suppliers engaged across both sessions were;
· Salesforce
· Microsoft
· AWS
· Google

Whilst these suppliers have been engaged with, the solution will not be limited to products by these suppliers.
Any work that’s already been done An assessment of the current technology estate has been completed which details risk areas and components and infrastructure which need to be upgraded or replaced. A high level target state architecture has been developed which identifies the technology components and infrastructure NLC requires. The high level architecture is technology agnostic and includes a wide range of digital, data and cloud components. This high level target state architecture will be shared in full with suppliers who reach the tender stage.
Existing team There is an existing DigitalNL transformation team. This includes comprehensive governance, programme and project support teams. There is also an in-house NLC ICT Team and an external Service Delivery Partner.
Current phase Alpha

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Civic Centre, Windmillhill St, Motherwell ML1 1AB
Working arrangements It is expected that the supplier would work onsite in the North Lanarkshire geographical area.
Security clearance N/A

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions To be discussed as part of the Tender phase

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Please provide an example of successfully migrating customer data between systems with organisations of a similar nature, size and complexity to that of a local authority the size of NLC
  • NLC requires an SI partner to propose, obtain and implement a range of technology products. Provide an example of when your organisation acted as systems integrator at a similar organisation
  • Provide a detailed example of when your organisation delivered digital solutions that have released significant savings in a Local Authority or similar organisation to NLC
  • The supplier will propose, provide and implement a CRM. Provide an example of when your organisation implemented a CRM system which realised benefits for a local authority or similar organisation
  • The supplier will propose, obtain and implement a data&analytics solution which provides BI reporting capabilities. Provide an example of when your organisation implemented an analytics solution at a similar organisation
  • An SI is required to provide skills including technical knowledge, commercial expertise, implementation planning, and programme and stakeholder management. Provide evidence your organisation possesses these skills, capabilities and experience
  • Benefits of the DigitalNL programme will include a digitally improved customer offering. Provide evidence of your organisation providing technology which enabled the use of new innovative, customer-centric digital services
  • The supplier will propose, provide and implement Internet of Things solutions. Provide an example of your organisation using IoT solutions to deliver benefits for a Local Authority or similar organisation
  • The supplier will be expected to implement the Office365 productivity suite. Provide an example of when your organisation has implemented Office365 to drive benefits in Local Government or similar organisation
  • Provide evidence that your organisation has knowledge and experience of implementing cloud solutions with the latest security and data regulations and legislation in Scotland
  • The change in delivery model requires that identity is paramount to secure solutions; provide an example of your organisation deploying an identity management solution in Local Government or elsewhere
  • The SI will act as an umbrella supplier. Provide an example of when your organisation has acted as an umbrella supplier and has sourced capabilities and skills from the market
  • Provide evidence that your organisation has capabilities in modern digital technologies including Cloud, Big Data, Enterprise integrations, Business Intelligence /Machine Learning /Robotic Process Automation /Artificial Intelligence
  • Provide evidence of leading the transformational journey from a traditional organisation to a digital organisation in a Local Authority or similar organisation to NLC
  • The SI will work alongside a Digital Business Partner, the Council’s DigitalNL and ICT Teams and Service Delivery Partner. Provide an example of working alongside a multiple team set up
  • Provide an example of where your organisation delivered a genuinely innovative digital solution at a Local Authority or similar organisation to NLC
Nice-to-have skills and experience

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Technical solution
  • Approach and methodology
  • How the approach or solution meets user needs
  • How the approach or solution meets your organisation’s policy or goal
  • Estimated timeframes for the work
  • How they’ve identified risks and dependencies and offered approaches to manage them
  • Team structure
  • Value for money
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Share an ambition to be digital innovators
  • A commitment to realising widespread community benefits through digital transformation
  • A commitment to following Council and other relevant security and data protocols
Payment approach Fixed price
Assessment methods
  • Written proposal
  • Case study
  • Presentation
Evaluation weighting

Technical competence

70%

Cultural fit

5%

Price

25%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. North Lanarkshire appointed PwC as their “Digital Business Partner”, who have developed business cases and plans for digital transformation. Can you please confirm whether PwC will be bidding for this “Systems Integrator” contract? NLC can confirm that PWC (Digital Business Partner) will not be bidding for this work
2. Please can you explain your understanding of ‘Fixed Price’? NLC will be looking to call off the framework for a set of fixed price statements of work. The first 3 of these will be focused on Digital Platform Build, Migration to a Cloud Service including a detailed cloud migration assessment and implementation of Office365
3. Please can you explain your understanding of ‘Fixed Price’? NLC will be looking to call off the framework for a set of fixed price statements of work. The first 3 of these will be focused on Digital Platform Build, Migration to a Cloud Service including a detailed cloud migration assessment and implementation of Office365
4. In using the term ‘fixed price’ – does this relate to the 2 years of the programme? NLC will be looking to call off the framework for a set of fixed price statements of work. The first 3 of these will be focused on Digital Platform Build, Migration to a Cloud Service including a detailed cloud migration assessment and implementation of Office365
5. In the essential skills you mention that the supplier will propose, provide and implement a CRM system. Do North Lanarkshire CC have an existing CRM system? If so, What is this system? Would NLC be looking to upgrade or migrate this system? North Lanarkshire Council currently use Lagan CRM. It is anticipated that the Lagan CRM will be replaced as part of the digital platform delivered by the transformation programme.
6. Do NLC have any specific requirements for the CRM system e.g. case management, customer services, contact management? Yes NLC do and these will be shared as part of the Tender phase documentation
7. Please can you confirm that the DOS procurement route is applicable to purchase software through a framework contract with the supplier. As an example the skills required include the following:

The supplier will propose, provide and implement a CRM. Provide an example of when your organisation implemented a CRM system which realised benefits for a local authority or similar organisation

The above example asks the supplier to obtain a solution and we would just like to confirm that this is allowable under this procurement vector.
We can confirm that DOS can be used to purchase the licenses required to enable the outcomes described. Clause 27.1 of the DOS call out contract describes an Exit Plan and how these licenses will be transferred at the end of the contract