Awarded to Civica UK Limited

Start date: Thursday 13 June 2019
Value: £491,350
Company size: large
Highways England Company Limited

Technical Assurance and support services for Technology Operations Centre (T-TOC) Project

9 Incomplete applications

3 SME, 6 large

13 Completed applications

6 SME, 7 large

Important dates

Monday 25 March 2019
Deadline for asking questions
Monday 1 April 2019 at 11:59pm GMT
Closing date for applications
Monday 8 April 2019 at 11:59pm GMT


Summary of the work
Consultancy required to support Highways England and its primary supplier in the implementation and integration of its strategy and technology architecture to deliver the requirements specifications namely: ITIL-based Service Management Platform; Configuration management for Operational Technology; Roadside device monitoring; Non-real-time analytics; Planned engineering works management.
Latest start date
Wednesday 12 June 2019
Expected contract length
2 Years
No specific location, eg they can work remotely
Organisation the work is for
Highways England Company Limited
Budget range
Annual budget £300k

About the work

Why the work is being done
The Tools for the Technology Operations Centre (T-TOC) project will provide the tools and capability required to support implementation of the Technology Operations Centre (TOC), with the aim of improving availability and reducing cost in addition to other strategic and service management safety benefits. It will also support the Asset Management Strategy, as specified in the ISO 55000 standard, through the provision of a centralised asset inventory. ServiceNow will be used to deliver the T-TOC capability. T-TOC will also satisfy a need to replace a number of bespoke and costly to maintain legacy systems.
Problem to be solved
Highways England needs to collect, store, process, distribute and analyse various types of data relating to the operational technology assets deployed across the Strategic Road Network. Eg Asset data; fault and problem data; performance data; planned works data. This data is currently stored in a number of legacy systems these can be remotely accessed by Highways England stakeholders who deliver various maintenance, renewals and other support activities. Highways England teams also make use of the data from these systems to analyse the performance of the assets and our contractors and to identify ways to improve the performance of the technology.
Who the users are and what they need to do
As a roadside engineer I need to know technical and geographical details of our roadside technology devices so that I can attend at the roadside with the appropriate equipment to provide maintenance/fix faults
As a traffic technology engineer I need to know roadside technology performance details so that I can provide management reports to enable correct decisions to be made on technology replacement or maintenance programmes
As a Highways England manager I need to know how RTMC and similar contracts are performing to ensure that Highways England get value for money from their contracts
Early market engagement
Any work that’s already been done
A contract was let to deliver the above tools in October 2017. The chosen COTS product which is being used to deliver the Service Management function for our roadside technology is ServiceNow. To date the Proof of Concept has been delivered and the Minimum Viable Product (MVP) to support the first regional role out of CHARM will go live in June 2019.
Existing team
The successful supplier will be working closely with our prime T-TOC supplier, assuring their work and with any subcontractor. Also with the suppliers delivering interfacing projects such as CHARM, NRTS, IAMIS, AIMS.
The supplier will work closely with the T-TOC project manager and wider project team and attend regular project boards
The supplier will work closely with Product Owners providing advice and BA skills where necessary
Current phase

Work setup

Address where the work will take place
The consultant/consultants can work remotely but must be prepared to travel on a regular basis to any of Highways England's offices or Regional Control Centres or Outstations.
Working arrangements
The consultant will be expected to join a weekly progress call on Monday mornings and provide weekly updates on progress and planned activities for the following week. The constultant will also be expected to attend monthly Project Boards and engage regularly with key stakeholders. Also to attend discovery workshops with product owners, key stakeholders and the prime supplier to ascertain business requirements.
Security clearance
BPSS Clearance will be required

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Knowledge and understanding of Roadside Technology and Supporting systems
  • Knowledge and understanding of the Highways England Operational Technology Strategy
  • Knowledge and understanding of ITIL processes
  • Knowledge and Understanding of available Service Management COTS products particularly ServiceNow
  • Technically competent and understanding of Enterprise Service Bus (ESB) technology
  • Ability to and experience of gathering, understanding and specifying technical requirements and interfaces
  • Understanding of the Integration of systems (eg those supporting stores and logistics) using an Enterprise Service Bus (ESB) and how the technical solution would be applied
  • Excellent communication skills and the ability to explain Highways England technology strategy to key stakeholders
  • Experience of business requirements gathering and specification of processes and reporting requirements
  • Provision of technical assurance of the tasks carried out by the prime contractor ensuring that the solutions are aligned with HE technical strategy
  • Understanding of the fit of capabilities being specified as part of this task with the wider Operational Technology Architecture
Nice-to-have skills and experience

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Experience of the consultant working with and understanding roadside technology and supporting systems
  • Understanding of the HE operational technology strategy
  • Technical expertise in relevant operational technologies
  • Value for money of the proposed solution
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Transparent and collaborative when making decisions
  • Have a no-blame culture and encourage people to learn from their mistakes
Payment approach
Time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Does the identified budget include any requirement for T&S?
Yes. But there is some flexibility in the budget figure given.
2. How has technical assurance been performed since the contract was initially let?
By the incumbent supplier
3. Is there an incumbent supplier?
4. Will the incumbent supplier be able to re apply for this project
Yes, if they are a supplier on this Framework Agreement.
5. Please confirm the types of resources required to support this service. We assume the following:
Business Analysts
Architects and Designers
The role will definitely require Business Analysts, Architect and Designer skills but not necessarily Developers.
6. Please can you provide the name of the current incumbent?
7. Are you able to provide the size of the team of the current incumbant
On average the size of the team is 2 but this fluctuates according to project requirements