Home Office

THEMIS User Interface Framework

Incomplete applications

9
Incomplete applications
6 SME, 3 large

Completed applications

23
Completed applications
11 SME, 12 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Thursday 28 February 2019
Deadline for asking questions Thursday 7 March 2019 at 11:59pm GMT
Closing date for applications Thursday 14 March 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work The Home Office requires support to deliver the User Interface Framework that enables, standardises, and optimises consistent user interaction in a multi-supplier delivery environment.
Latest start date Friday 31 May 2019
Expected contract length 2 years, with the potential extension up to 6 months for exit assistance.
Location No specific location, eg they can work remotely
Organisation the work is for Home Office
Budget range £0.5m - £1.2m

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The Home Office is seeking to replace an intelligence capability that is vital to the UK Law Enforcement Community.

Operations are currently conducted using large monolithic solutions for the management, storage and analysis of intelligence.​ One of these is nearing end of supportable life.

The replacement capability, THEMIS, will be developed using a multi-vendor supply chain that delivers greater speed of change and reduced operating cost.
Problem to be solved The Authority is seeking either an individual supplier or consortia that can use evolutionary development techniques to deliver a lightweight and flexible User Interface Framework. This comprises modules, SDK, design artefacts and supporting services which will be used by other vendors in order to provide a consistent user experience e.g. the development of UI standards, patterns, processes and assets. This will consist of a combination of modern UX design and the construction of supporting services.
Who the users are and what they need to do The primary users of the system are from Law Enforcement including operational users (eg intelligence officers and operations managers) and business users (eg system administrator or inspectors).

Example user needs captured through stakeholder engagement include:
- As an intelligence officer, I need to search from anywhere in the system to find items easily
- As an operations manager, I need to receive a notification when a critical incident occurs so I can take appropriate action
- As an intelligence officer, I need to personalise my experience so that I can easily access the applications I need
Early market engagement
Any work that’s already been done The project has delivered an initial THEMIS architecture model that articulates the key elements of the THEMIS system as well as some key architecture principles informed by a proof of concept.

The interim D&A function has developed an outline of the requirements for the User Interface Framework. This includes UX design principles, design patterns, an information handling model and wireframes as appropriate.
Existing team The Authority is supported by a Design & Architecture function which includes:
- A product owner;
- A business analysis team who have conducted an initial requirements capture;
- An architecture team who've developed the outline solution architecture;
- A UX lead.

THEMIS is in the process of on-boarding a framework services supplier who will deliver the architecture framework, including CI/CD pipeline tools and environments.

Additional suppliers will be required in the future to deliver the remaining applications. All suppliers will be required to work collaboratively in the planning and delivery of the solution.
Current phase Discovery

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place "It is anticipated that development activities will be conducted from the suppliers own location.

Some non-development members of the suppliers' team will be required to work from locations in proximity to the Home Office (2 Marsham Street) in London on a regular basis. Work may be required at other locations nationally from time to time.
Working arrangements Suppliers are required to participate in collaborative planning and delivery involving the wider THEMIS supply chain for each delivery increment.

The UX designers will be required to work closely and collaboratively with the D&A as part of an integrated team.
Security clearance SC level clearance is required as a minimum for staff working under this contract or any subcontracts.

The supplier must have a location and technology to support development up to and including Official Sensitive.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions 1. Unless agreed, Home Office will retain ownership of the Intellectual Property Rights (IPR) created during the contract.
2. Travel and Expenses will not be paid within the M25.
3. Key Supplier staff included in proposals will be expected to work on the contract.
4. Home Office reserves the right to agree fixed price Statements of Work when it is deemed prudent; the Supplier shall not unreasonably withhold its agreement to such requests made by the Home Office.
5. Sub-contracting is permitted.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Demonstrate experience of delivering an excellent user experience that met complex user needs.
  • Demonstrate experience of developing User Interface standards, specifications and patterns.
  • Experience of designing services to best practice industry standar
  • Demonstrate experience of supporting development in a multi-vendor environment
  • Demonstrate experience in the complete evolutionary software development lifecycle including testing and deployment.
  • Demonstrate experience of working in an Official Sensitive environm
  • Have a suitable location and technology to support Software Development at Official Sensitive.
Nice-to-have skills and experience
  • Demonstrate experience of working in a regulated environment.
  • Provide evidence of Law Enforcement domain expertise.
  • Demonstrate experience of negotiating compromises between UI implementation and wider system implementation, whilst still trying to maintain UX quality.
  • Demonstrate experience of incremental delivery within a SOA/microservice-based architecture.
  • Demonstrate expertise in critically assessing and using current web UI technologies.
  • Demonstrate experience of having to use existing UI assets or developing shared ones.

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Approach and Methodology
  • Value for Money
  • Risk
  • Team Structure and Composition
Cultural fit criteria
  • Work as a Team
  • No-Blame Culture
  • Knowledge Sharing
  • Collaboration
Payment approach Time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Presentation
Evaluation weighting

Technical competence

57%

Cultural fit

13%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Will the home office sponsor SC clearance? Yes, the Authority can sponsor clearances. The project needs to meet tight delivery timescales so we anticipate that the core team members will need to have SC by the start of the contract. Note that there is the potential for some work to be abstracted and carried out at a lower classification and thus with a lower clearance requirement.
2. Is a there a requirement for a team of a particular size to work on this project (time and material)? Or will this be a fully outcome based project to be delivered by the supplier? We have a set of outcomes that we wish to achieve within a specific timescale but the work packages will be Time and Materials not Fixed Price, and will be based on three month increments. We will be able to provide more detail regarding the required work including the anticipated high-level build plan during the second stage of the procurement. We expect the successful supplier will provide an educated opinion on the team required to deliver the work.
3. Is this work deemed to be outside of IR35? The work will be outside IR35.
4. Is the request to design and establish a service model (e.g. methodology, tools to use, process to call off requests of the UX/UI team); or is the request to embed certain specialisms (UX design, UI development) into an existing service model; or is the request to come to the table with an existing SDK that allows you to fast-cycle development of UI solutions from day 1. The ITT seems to imply a blend of these things. A blend will be required to deliver the modules, SDK, design artefacts and supporting services required by other Suppliers in order to provide a consistent user experience across THEMIS e.g. the development of UI standards, patterns, processes and assets.
The use of existing products will be considered, although implications on IPR and licencing costs would need to be reviewed.
5. Are you looking for a fully responsive UI that can be deployed/accessed from a variety of mobile devices including smartwatches? It is not anticipated that THEMIS will need to be run on mobile devices.
6. We're assuming that User Research is also required for this opportunity? Some UR may be required to elaborate the requirements in the early stages of development, although a significant amount of UR has already been conducted by the D&A team. Testing with users will be required.
7. What is the CD/CI pipeline tool? The (non-UI) Framework Supplier will be providing a CI/CD pipeline. Although this Supplier has now been chosen, the choice of CI/CD pipeline has not been decided on yet.
8. Who has final sign-off of the design developed by the UX resources required for this opportunity? The Product Owner in the D&A team with provide sign off for designs, with support from the D&A UX Lead.
9. Has the User Interface Framework supplier been chosen? No, this competition is to chose the UI Framework Supplier. The Supplier for the central Framework and CI/CD pipeline was chosen under the following opportunity: https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/8298. More detail of the architecture and relationship between different lots will be provided in Stage 2 of the competition.
10. Who defines the methodology used to deliver the UX work? Suppliers who reach Stage 2 of the competition will be required to submit a proposal on their methodology to deliver this work. During delivery the Supplier and the D&A team will collaborate to define and iterate on this approach.
11. What is the role of the UX Lead mentioned as being part of the client-side team? The UX Lead in the D&A team is providing definition and guidance in the form of design principles and style guides, as well as some early wireframes. It is anticipated that this role will persist throughout delivery to provide oversight of the development of the UI Framework.
12. Can you provide more information/guidance on the requirements to have a location and technology to support development up to and including Official Sensitive? Please refer to the Government Security Classifications guidance for the specific requirements for working at OS: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/715778/May-2018_Government-Security-Classifications-2.pdf