BEIS

Energy Technology List: Online Services Discovery

Incomplete applications

17
Incomplete applications
13 SME, 4 large

Completed applications

24
Completed applications
21 SME, 3 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 20 February 2019
Deadline for asking questions Wednesday 27 February 2019 at 11:59pm GMT
Closing date for applications Wednesday 6 March 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work The aim is to provide an improved service to Energy Technology List website users in line with the GDS Digital Service Standard.
Latest start date Monday 11 March 2019
Expected contract length 4 to 6 weeks.
Location No specific location, eg they can work remotely
Organisation the work is for BEIS
Budget range

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done We communicate extensively with the public using a range of digital channels and we need to ensure that the Energy Technology List service continues to meet the needs of our users. We need to analyse the effectiveness and customer satisfaction of this service, establish a revised set of user needs, and identify opportunities which will support our business energy efficiency objectives. We aim to complete this Discovery project by 5 April 2019.
Problem to be solved Review and detail user website testing to understand the journey of users through the ETL service.

Conduct user research and testing to ensure there is enough to understand and develop a suite of user needs. Cover these user needs and ensure user stories are consistent with them.

Assess current user stories and personas to determine suitability, update where required and create further ones where gaps are determined given the results of the research. The personas should be tested through interaction with the defined user groups.

Scope out what website design and functionality should be looked at in the build phase.
Who the users are and what they need to do The users should represent a broad cross-section of business and commercial users whether these are manufacturers listing products or companies procuring ETL listed products.

We can provide contacts for some business users and trade bodies but the remainder would have to be sourced as part of the task.
Early market engagement N/A
Any work that’s already been done BEIS has already produced a set of discovery outputs including persona and journey creation, and these can be made available to the successful bidder.
Existing team The supplier will be working with the BEIS ETL Policy Team and its external delivery partners.
Current phase Live

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place As we want the provider to assess our digital services the majority of this work can take place off site. However, it will require time to be spent at our London office for project briefing, regular Agile ceremonies, reporting and feedback. There is a substantial element of the task involving direct contact with our user base.
Working arrangements We want the provider to communicate with our users and potential users so they can do this in whatever way they feel most appropriate and we would not require them to be on site for any specific amount of time.

We would expect them to visit our team and delivery partners in London as required for meetings and workshops as well as be available for regular teleconferences. They may need to visit our offices more in the initial phase of work as we plan and agree the scope of the project.

Expenses should be covered within budget for the project.
Security clearance Must comply with BEIS' Security requirements.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • experience of user research
  • experience of agile/product backlog development
  • website design
  • website content management
  • Experience of effective engagement with current and potential users, including assisted digital users.
Nice-to-have skills and experience
  • development of government websites
  • knowledge of energy efficiency research/data

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • Approach and methodology
  • Estimated time frames for the work
  • How the approach or solution meets our goals
  • Value for money
Cultural fit criteria
  • Work well in a collaborative agile team and be confident at communicating and demonstrating developments and ideas
  • Be respectful of different opinions and constructive in feedback
  • Can work with users with low technical expertise
  • Share knowledge and experience with the team
Payment approach Capped time and materials
Assessment methods Written proposal
Evaluation weighting

Technical competence

65%

Cultural fit

10%

Price

25%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. What is the budget for this project? The maximum budget for this project is £50,000.
2. Does the Energy Technology List service integrate/interact with any other digital channels? Yes.

The main interaction BEIS is interested in is the linkage between the ETL GOV.UK pages (https://www.gov.uk/guidance/energy-technology-list) and the ETL portal site (https://etl.beis.gov.uk/engetl/fox/live/ETL_PUBLIC_PRODUCT_SEARCH/search).
3. Does the current service run any web analytics tools? If it does, can suppliers please get view-only access at this stage? Yes, web analytics tools are run.

Data will only be made available to the successful supplier after contract award.
4. Who are BEIS’ external delivery partners? Will any of them be applying for this tender? BEIS' external delivery partners for the ETL Scheme are Carbon Trust Advisory Ltd, ICF Consulting Services Ltd and Fivium Ltd.

This opportunity is available under the DOS3 framework and any suppliers on that framework will be eligible to bid.
5. Please can you provide details of what the next steps are following this initial application i.e. deadlines for the written proposal? Initial applications will be evaluated on 7 March 2019 and three suppliers will be short listed. BEIS does not intend to provide any additional information or material to the short-listed suppliers.

Short listed suppliers will be asked to submit a written proposal by 14 March. BEIS will then assess those proposals on 15 March. Assessment will be made against the written proposal only.
6. Who from your team will be scoring applications for this opportunity and what positions do they hold? The panel will comprised of up to four BEIS staff. Staff will be drawn primarily from the relevant policy team.
7. Why are you only allowing until 5th April for this work to be completed? This work would include workshops with users and stakeholders as well as other research activities which would have to fit around users and stakeholders availability. It just isn't feasible to get the insights from users in this timeframe. Are you open to this work going on past this date to ensure a complete Discovery is conducted? BEIS believes that 4 to 6 weeks is a realistic and achievable timeline for completion of this work.
8. Is there an incumbent for this role? No. This is a new opportunity.
9. I see from the gov.uk performance dashboard that there were 202 transactions between October 2016 and September 2017 with a peak of 61 transactions in the last quarter.
Would you be able to provide the 2018 figures and how would you like to see the numbers change in the future?
Also, what is the current cost per transaction and how would you like to influence this?
This data can be made available to the successful supplier after contract award.
10. To clarify the budget:
Is the £50,000 budget to cover Discovery or all phases of service delivery (Discovery, Alpha, Beta, Live)? Or something else?
The budget is for the Discovery Phase.
11. Will ETL be moving to.gov and use the.gov design patterns? BEIS currently has no plans to move the ETL portal to.gov and use the.gov design patterns.
12. What are BEIS’ security requirements? Are there any specific levels of clearance required? The security requirements for this opportunity are as described in the DOS3 framework and set-out in the DOS 3 call-off contract.
13. What is meant by 'must comply with BEIS' Security requirements'? What are the BEIS security requirements? The security requirements for this opportunity are as described in the DOS3 framework and set-out in the DOS3 call-off contract.
14. Please can you advise if this is in or outside of IR35 and if there is a budget per day or delivery that is to be guided by. This opportunity is outside IR35.

There is no budget per day or delivery guide.
15. What are BEIS' Security requirements? The security requirements for this opportunity are as described in the DOS3 framework and set-out in the DOS3 call-off contract.
16. What are BEIS' Security requirements? The security requirements for this opportunity are as described in the DOS3 framework and set-out in the DOS3 call-off contract.
17. Could you please clarify the submission dates as there is a bit of inconsistency.
Am I correct that: submissions are due by 6th March and written proposals by 14th March.
The project start date is stated as Monday 11th March which is before the proposal submission. Could you clarify when the project start date will be and if the project due date is still the 5th April?
BEIS acknowledges that the start and completion dates originally published were incorrect.

The timetable is: -

1) Open for applications until Wednesday 6 March 2019 at 11:59 pm GMT (fixed)
2) Applications will be evaluated on 7 March 2019 (fixed)
3) Written proposals should be submitted by 14 March 2019 at 11:59 pm GMT (fixed).
4) Proposals will be evaluated on 15 March 2019 (fixed)
5) Contract award on 18 March (indicative)
6) Completion by 15 April - 29 April 2019 (indicative)

BEIS believes that 4 to 6 weeks is a realistic and achievable timeline for completion of this work.
18. What are BEIS' security requirements? The security requirements for this opportunity are as described in the DOS3 framework and set-out in the DOS3 call-off contract.