This opportunity is closed for applications

The deadline was Wednesday 27 July 2016
Health & Social Care Information Centre (HSCIC) & Department of Health (DoH)

HSCIC Dev Ops Contract - SOW 1 - Spine

0 Incomplete applications

12 Completed applications

6 SME, 6 large

Important dates

Published
Wednesday 13 July 2016
Deadline for asking questions
Wednesday 20 July 2016 at 11:59pm GMT
Closing date for applications
Wednesday 27 July 2016 at 11:59pm GMT

Overview

Summary of the work
Further information is available in the Information Document and SOW posted on the Delta website. The web link is https://www.delta-esourcing.com/ and the access Code: N7BGV62ZP6
Latest start date
01/10/2016
Expected contract length
2 Years
Location
Yorkshire and the Humber
Organisation the work is for
Health & Social Care Information Centre (HSCIC) & Department of Health (DoH)
Budget range
The Call-Off contract will have a maximum value of up to £28m per annum.
This cap is the cumulative total of spend approval across all suppliers during the term of the Call-Off Contract. Therefore, this is the cumulative aggregate spend across all such suppliers and is not indicative of the spend under this proposed Call-Off Contract.
Each Statement of Work shall detail the allocated spend to that particular project.
Pricing submission documents are available on the Delta portal and pricing requirements are outlined in the Instruction Document which are posted Delta. The web link is https://www.delta-esourcing.com/ and access Code: N7BGV62ZP6

About the work

Why the work is being done
To meet business demands a procurement is required for outcome based cross-programme services.
HSCIC is looking to create a pool of programme agnostic supplier contracts (estimated 6 suppliers) capable of supporting any programmes development activities.
This Statement of Work (SOW) will establish a call-off contract through which this SOW will be awarded and used for future allocation of SOW's.
This will allow the Supplier to deliver development services pursuant to SOWs agreed under this Call-Off Contract. Services may be delivered across any of the Buyers existing Portfolio of Programmes. SOW's will not be exclusive to any Supplier or Framework.
Problem to be solved
Further information is available in the Information Document which is posted on the Delta Portal. The web link is https://www.delta-esourcing.com/ and the access Code: N7BGV62ZP6
The Buyer requires development partners to assist the Buyer in the development of quality Digital Outcomes for a portfolio of programmes. Such programmes span across a number of areas of the digital health and social care landscape and by way of example could include solutions in areas such as national infrastructure projects, patient facing services, data analytic solutions and interoperability solutions. Neither DH or HSCIC will guarantee any future levels of business.
Who the users are and what they need to do
Further information is available in the Information Document which is posted on the Delta Portal. The web link is https://www.delta-esourcing.com/ and the access Code: N7BGV62ZP6

The users of the solutions span the health and social care network and may include patients', clinicians, support staff, providers of analytic services and many other end users in the health and social care field.
We are creating robust, scalable and reliable digital solutions to meet the needs of these end users.
Early market engagement
Any work that’s already been done
The portfolio of programmes will be at various stages of the lifecycle, further information is provided in the Statement of Work.
The initial statement of work is in relation to NHS Spine Core services.

NHS Spine Core has been developed over several years and presently in live running requiring ongoing support, maintenance and functionality enhancement projects.
Existing team
The supplier will be working with the buyer's incumbent development team and with other third party suppliers.
Current phase
Not applicable

Work setup

Address where the work will take place
Predominantly Leeds and potentially of the other UK sites as required (Exeter)
Working arrangements
Working with the on-site team as specified in the statement of work. This is required for collaborative working and security reasons. No expenses shall be paid for working at allocated base HSCIC location. Expenses will be paid in line with the contract schedule 1G if required to work at a different location.
Security clearance
As per security requirements as defined in the Digital Outcomes and specialist Framework Agreement Call-Off Contract ref HCON746 together with any additional requirements as detailed in the SOW. The SOW is posted on the Delta Portal. The web link is https://www.delta-esourcing.com/ and the access Code: N7BGV62ZP6

Additional information

Additional terms and conditions
Additional terms are outlined in the draft call-off contract which is posted on the Delta Portal. The web link is https://www.delta-esourcing.com/ and the access Code: N7BGV62ZP6

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Must have demonstrable capability of test driven development using Python
  • Must have demonstrable capability of using NoSQL databases
  • Must have demonstrable capability of working on high availabilty national services
  • Must have demonstrable capability of using JIRA
  • Must have demonstrable capability of using Confluence
  • Must have demonstrable capability of using GIT
  • Must have demonstrable capability of using Jenkins
  • Must have demonstrable capability of Riak
  • Must have demonstrable capability of Splunk
  • Must have demonstrable capability of Puppet (enterprise version)
  • Must have demonstrable capability of Redis
  • Must have demonstrable capability of NGINX
  • Must have demonstrable capability of using Selenium & page object pattern
  • Must have ability to upscale resources to meet future demand
  • Must have ability to deliver levels of reporting as outlined in schedule 1B of the Call-Off Terms
  • Must have ability to implement secure, robust and scalable solutions
  • Must have previously worked on health and social care related digital platforms utilising watefall and Agile methodologies.
  • Must have worked as part of a blended team (customer & multi supplier)
  • Ability of work across full development life-cycle (Visioning, Development, Service Management, Transitioning & Decommissioning)
Nice-to-have skills and experience
  • Demonstrable capability of using Tornado
  • Demonstrable capability of using RabbitMQ
  • Demonstrable capability of using OpenLDAP
  • Demonstrable capability of using Flask
  • Demonstrable capability of using Jinja2
  • Demonstrable capability of using Pystache
  • Demonstrable capability of using Schematron

How suppliers will be evaluated

How many suppliers to evaluate
5
Proposal criteria
  • Provide a statement identifying your organisation's capacity to access the required range of roles and volumes to meet the HSCIC requirements throughout the duration of the call-off contract. Weighting 3%
  • Provide a statement outlining how your organisation will ensure it has the ability to upscale resources to meet future demand. Weighting 3%
  • Provide a statement about how you will ensure the quality of staff and deliverables, including sub-contractors. Provide a statement outlining any sub-contractors that will be used. Weighting 3%
  • Provide a statement outlining how your organisation will deliver the levels of reporting outlined in schedule 1B of the Call-Off Contract. Weighting 3%
  • Provide a statement outlining how your organisation will ensure your staff are appropriatley managed. Weighting 3%
  • Provide examples of appropraite scale and complexity of using Python and NoSQL databases. Weighting 3%
  • Provide examples of appropraite scale and complexity of using JIRA and Confluence. Weighting 3%
  • Provide examples of appropraite scale and complexity of using GIT and Jenkins. Weighting 3%
  • Provide examples of appropraite scale and complexity of using high availability national services. Weighting 2%
  • Provide examples of approproate complexity and scale of using Riak and Splunk. Weighting 2%
  • Provide examples of approproate complexity and scale of using Puppet (enterprise version) and Redis. Weighting 2%
  • Provide examples of approproate complexity and scale of using NGINX and using Selenium & page object pattern. Weighting 2%
  • Provide a statement outlining your organisations capability to implement secure, robust and scalable solutions. Weighting 1%
  • Provide a statement outlining your organisations proficiencies around design, test and build. Weighting 1%
  • Provide examples of approproate complexity and scale of using Tornado and RabbitMQ. Weighting 1%
  • Provide examples of approproate complexity and scale of using OpenLDAP and Flask. Weighting 1%
  • Provide examples of approproate complexity and scale of using Jinja2 and Pystache. Weighting 1%
  • Provide examples of approproate complexity and scale of using Schematron. Weighting 1%
  • Please provide a statement outlining how you will ensure all resources are in place for the initial SOW start date of 1st Oct 2016.
Cultural fit criteria
  • Provide a statement outlining how you ensure your organisation is transparent and collaborative when making decisions. Weighting 2%
  • Provide a statement outlining how if you have a no blame culture and how you encourage people to learn from their mistakes. Weighting 2%
  • Provide a statement outlining how you create a environment that promotes performance and quality outputs. Weighting 2%
  • Provide a statement outlining how your organisation aligns with the HSCIC's Values (People Focused, Trustworthy, Professional, Innovative). Weighting 2%
  • Provide a statement outlining how you enable a culture of innovation and continuous improvement. Weighting 2%
  • Provide a statement outlining how you would scale up quickly to deliver new SOWs and how you would overcome any associated challenges and risks. Weighting 2%
  • Provide a statement identifying the timelines associated with mobilising staff for future packages of work based on the predetermined resource structures detailed in Pricing Matrix Cells 1-3. Weighting 2%
  • Provide a statement demonnstrating your capability and organisational capacity of working on health and social care programmes. Weighting 2%
  • Provide a statement outlining where your organisations has utilised both agile and waterfall methodologies. Weighting 2%
  • Provide a statement outlining your organisation's capability to work as a blended team (customer/multi-supplier) ensuring deliverables are met. Incldue your views of managing conflict within a blended team. Weighting 2%
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

40%

Cultural fit

20%

Price

40%

Questions asked by suppliers

1. Can you please tell me where I need to enter the Delta access code to see these details
You need to enter the access code on the Delta site at the following address: https://www.delta-esourcing.com/delta/signup.html?userType=supplier . You will be required to register on the system if you haven't already. Any questions around Delta access can be raised with Delta directly on 0845 270 7050 or via the contact us function on the Delta website.
2. Our understanding is if we apply for this position on DOS framework, we do not need to apply Via Delta Sourcing. Could you please clarify the exact route for this procurement.
As outlined in the Instruction Document the shortlisting phase is being undertaken via the DOS framework only. The documents provided on Delta are purely for information at this time. Following the shortlisting process, shortlisted suppliers will be invited to submit detailed responses via Delta.
3. Could you please clarify why this opportunity is advertised on DOS framework if we have to access Delta? The whole point of this framework is to advertise the position to suppliers who are on this framework and after the application submission, shortlisted suppliers are asked to present the case. I would appreciate some clarity over this process.
The DOS portal doesn't allow us to provide the level of detail we wanted to publish so in the interest of openness and transparency we have put supporting documents offering additional information on the Delta portal for suppliers to view.  The documents on Delta are purely for information at this stage. The process for suppliers to submit the requested shortlisting information will be entirely managed through the DOS portal.  At this time there are no requirements for suppliers to submit any documents into Delta. Once shortlisting is complete the shortlisted suppliers will be requested to submit detailed proposals via Delta.
4. Would you potentially consider alternative arrangements around on-site working? For example, a ramp-up period on-site followed by the remainder of the work being carried out from the supplier's site (with regular meetings via video call and face-to-face)? Or a number of days per week on-site and the rest at the supplier's site? It is clear that the supplier having a strong culture is very important for this procurement. It is significantly harder to maintain a strong company culture while staff are off-site and not benefiting from the formal and informal face-to-face interactions with colleagues which help to build that culture.
No, we would not consider alternative arrangements regarding on-site working, since our objective is in-house work and on-site working is essential to meet this.
5. I note that 3x SOW’s have been released within the last 24 hours for SUS, SPINE & SUS+, all referencing to programmes of work that will be part of an overarching framework, which HSCIC is creating for DEVOPS with an annual spend of £28m (eluded to within the last eRS market engagement day). To be included on this framework, should suppliers respond to all SOW notices that come out via DOS? Or would you expect suppliers to only submit one bid into the relevant SOW – in our case eRS which you have mentioned will be coming out in July?
We have also published a further 3 SOWs on the DOS portal bringing the total to 6. These are the procurements that are being used to establish the HSCIC wide call off contracts that I referred to at the eRS market engagement day. We expect suppliers to bid for the relevant SOW and the future eRS reuqirments will then be procured via the resultant call-off contracts.
6. If we only respond to 1 of the 6 programmes SoW , do we still have the ability to offer services on any of the other programmes, or do we need to respond to each of the programme SOW we believe we can provide services on?
Each of the call off contracts will allow for HSCIC to award work from any of its existing portfolio of projects. There will be no exclusivity of allocating work across programmes via the call-off contracts.
7. The desired essential & nice to have skills talks about prior experience; does this experience pertains to individuals who will be working on the project or is it company's experience? For example, a company like us is 3 years old but our team has extensive experience of 15 - 20 years.
Essentially both as the technical skills of your staff should contribute to the demonstrable capability of the organisation.
8. Is there any financial standing needs to be proved part of the selections criteria ?
Not at the shortlisting stage.
9. Could you kindly provide clarification for the differences between the 6 SOWs and their associated procurement timetables?
Each of the 6 SOWs is for a different package of works. Full details for each SOW and the timetable is available on the Delta website following the link provided on the DOS portal.
10. Please can you outline the specific timelines for each stage of the DOS procurement process, post-Application stage · When will the (100 word) evidence per essential and nice-to-have criterion template be issued? · Will it require 3x500 word case studies? · What will the deadline be for submitting the evidence template? · When will short-listed suppliers be notified? · When will the template for the written proposal be issued and what will the format be? · What will be the deadline for submitting the written proposal? · When will presentations be scheduled? · When will preferred bidders be notified?
Further details on the timeline and process are outlined in the Information Documents posted on the Delta website. Please follow the links and use the access codes outlined in the text provided on the Digital Marketplace opportunity/advert.
11. Why is price criterion set at 50% for SOWs 4, 5 and 6 whereas SOWs 1, 2 and 3 are set at 40%?
An internal decision was taken differentiate some of the SOWs through the evaluation criteria & weightings.
12. As a follow up to Question 4, please can you clarify why you have an objective for a 100% onsite team? Many other organisations consider a wider 'sourcing mix' what may include near-shore work in Central and Eastern Europe and within the EU. This is a very common engagement model used in industry and would save the UK tax payer a lot of money. Would you be willing to reconsider your practices? Surely what you really need is access to high quality and relevant skills at a competitive price?
It is our requirement that all suppliers be able to provide services onsite. This is required for a number of reasons, including; (1) The sensitive nature of the work that we do; (2) collaborative working with HSCIC development teams; and (3) adherence to our preferred development project approach.
13. Is each SOW intended to be mutually exclusive i.e. supplier involvement in one SOW would automatically exclude them from working on another, please clarify?
Each of the initial 6 SOWs are to be awarded to individual suppliers. This does not mean that other suppliers may not also be awarded subsequent SOWs to also work on those same programmes.
If a supplier is successful in being awarded a Call-Off Contract through this procurement then they may be awarded SOWs under the scope of the programmes detailed in the Call-Off contract. Being awarded any particular SOW does not preclude that supplier from being awarded other SOWs relating to the same, or different programmes/projects which are within the scope of the Call-Off Agreement.
14. "dos instruction doc” states "The Authority is looking to create a pool of programme agnostic supplier Call-Off contracts (estimated 6 suppliers/Call-Off contracts)” – Are these mutually exclusive contracts meanings supplier selected for SOW1 will not be selected for SOW2 – 6?
Each of the initial 6 SOWs will be awarded based on the evaluation criteria published. If a supplier is successful in being awarded a Call-Off Contract through this procurement then they may be awarded future SOWs under the scope of the programmes detailed in the Call-Off contract. Initially being awarded any particular SOW does not preclude that supplier from being awarded other future SOWs relating to the same, or different programmes/projects which are within the scope of the Call-Off Agreement.
15. Appendix 1 - dos sow5 states the supplier will provide DevOps service - does that mean the supplier will provide Development and Operations services (build, test and release) in an Agile methodology?
Yes
16. Do you expect this opportunity to fall under the proposed changes to off payroll working within the Public Sector, and will you be deducting tax at source? https://www.gov.uk/government/consultations/off-payroll-working-in-the-public-sector-reform-of-the-intermediaries-legislation
The provider will be responsible for ensuring compliance with tax obligations.