Hackney Council

Supporting and cloud hosting digital services whilst teaching devops practices

Incomplete applications

Incomplete applications
11 SME, 1 large

Completed applications

Completed applications
7 SME, 0 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 15 February 2019
Deadline for asking questions Friday 22 February 2019 at 11:59pm GMT
Closing date for applications Friday 1 March 2019 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Summary of the work Supporting and cloud hosting digital services whilst teaching devops practices
Latest start date Tuesday 2 April 2019
Expected contract length 2 years
Location London
Organisation the work is for Hackney Council
Budget range We anticipate spending c. £35-45,000 on support and maintenance of the existing applications per annum, excluding VAT.

We then expect to spend up to £200,000 in year 1 and £100,000 in year 2 in upskilling the current team. This will be subject to regular reviews (through show & tells and sprint planning) to ensure we're achieving positive results.

About the work

About the work
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Why the work is being done Hackney Council has built a number of new, innovative and successful services in house using Ruby, Ruby on Rails and .NET. To support and continually improve these new cloud based services we need help to upskill our existing teams to:
- Reduce the complexity of deployment.
- Provide monitoring, support and maintenance of new applications
- Implement continuous improvements to the applications

We plan to gradually reduce the amount of external support we need as the skills and confidence of the internal team grows.
Problem to be solved Hackney is transitioning from an ITIL approach to change management, to an Agile / continuous improvement approach. We’re developing the skills and resources to manage this in-house, but currently require external support for our new digital services. As a work-around we have agreed individual support arrangements and we are now looking to consolidate our approach as a next step.
Now our focus is on capability building as well as provision of daily support. We are looking to improve:
- Continuous delivery & integration
- Establishing robust development, staging and production environments
- Lean management and monitoring capabilities
Who the users are and what they need to do As an applications manager I need to learn how to approach continuous improvement so that I can effectively monitor support and improve services
As a developer I need to learn how to build services so that they can be easily maintained and continuously developed by myself and others
As a member of a delivery team I need to work with the DevOps team so that I can reduce delivery lead times
As a product owner I need to know we will continuously improve my service so that my users get the best possible experience
Early market engagement N/A
Any work that’s already been done We currently have a range of smaller support and maintenance contracts in place for individual services such as Repairs Hub and Pipeline.
Existing team Head of Service (project sponsor)

We have an existing application support team and an in-house development team. We also have apprentices in both teams who we would want to upskill through this work.
Current phase Live

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Hackney Council offices in Mare Street, E8
Working arrangements We would prefer co-location onsite for 3 days a week initially, most weeks in order to engage with the current ICT team, building broader engagement with the style of working (eg through show and tells), and capability building activity through activities such as pair programming. However we believe the level of onsite engagement needed will reduce over the period of the contract, and more remote working will be possible.
Security clearance

Additional information

Additional information
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Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Provide a multi-disciplinary team, including front-end and back-end developers, agile coach
  • Knowledge of Ruby on Rails and .Net
  • Demonstrate a track-record of user-centred design and Agile approaches to delivery
  • Have experience designing services for a wide range of digital skills and confidence
  • Demonstrate an understanding of Hackney’s emerging API layer
  • Share their work freely and openly with the Council and the wider community
  • Demonstrate a track record of successful capability building with internal teams
Nice-to-have skills and experience A track-record in role-modelling best practice in CI/CD practices in a complex multi-stakeholder environment

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • Understanding of user needs from the service
  • Clarity of the approach
  • Experience from a similar project
  • Team structure, including skills, experiences and relevance of individuals
  • Identification of risks and plan to mitigate them
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Share knowledge and experience with team members and the wider service
  • Hackney Council is a diverse organisation, reflecting the diversity of our borough. Describe how you would successfully work as a team with Hackney and other suppliers in a diverse environment.
Payment approach Time and materials
Assessment methods Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. For the question "Demonstrate an understanding of Hackney’s emerging API layer" Can you provide more information about the API layer All the information we have available is documented at: https://developer.api.hackney.gov.uk/