Awarded to Digi2al Limited

Start date: Thursday 2 May 2019
Value: £345,000
Company size: SME
Hackney Council

Supporting and cloud hosting digital services whilst teaching devops practices

12 Incomplete applications

11 SME, 1 large

7 Completed applications

7 SME, 0 large

Important dates

Friday 15 February 2019
Deadline for asking questions
Friday 22 February 2019 at 11:59pm GMT
Closing date for applications
Friday 1 March 2019 at 11:59pm GMT


Summary of the work
Supporting and cloud hosting digital services whilst teaching devops practices
Latest start date
Tuesday 2 April 2019
Expected contract length
2 years
Organisation the work is for
Hackney Council
Budget range
We anticipate spending c. £35-45,000 on support and maintenance of the existing applications per annum, excluding VAT.

We then expect to spend up to £200,000 in year 1 and £100,000 in year 2 in upskilling the current team. This will be subject to regular reviews (through show & tells and sprint planning) to ensure we're achieving positive results.

About the work

Why the work is being done
Hackney Council has built a number of new, innovative and successful services in house using Ruby, Ruby on Rails and .NET. To support and continually improve these new cloud based services we need help to upskill our existing teams to:
- Reduce the complexity of deployment.
- Provide monitoring, support and maintenance of new applications
- Implement continuous improvements to the applications

We plan to gradually reduce the amount of external support we need as the skills and confidence of the internal team grows.
Problem to be solved
Hackney is transitioning from an ITIL approach to change management, to an Agile / continuous improvement approach. We’re developing the skills and resources to manage this in-house, but currently require external support for our new digital services. As a work-around we have agreed individual support arrangements and we are now looking to consolidate our approach as a next step.
Now our focus is on capability building as well as provision of daily support. We are looking to improve:
- Continuous delivery & integration
- Establishing robust development, staging and production environments
- Lean management and monitoring capabilities
Who the users are and what they need to do
As an applications manager I need to learn how to approach continuous improvement so that I can effectively monitor support and improve services
As a developer I need to learn how to build services so that they can be easily maintained and continuously developed by myself and others
As a member of a delivery team I need to work with the DevOps team so that I can reduce delivery lead times
As a product owner I need to know we will continuously improve my service so that my users get the best possible experience
Early market engagement
Any work that’s already been done
We currently have a range of smaller support and maintenance contracts in place for individual services such as Repairs Hub and Pipeline.
Existing team
Head of Service (project sponsor)

We have an existing application support team and an in-house development team. We also have apprentices in both teams who we would want to upskill through this work.
Current phase

Work setup

Address where the work will take place
Hackney Council offices in Mare Street, E8
Working arrangements
We would prefer co-location onsite for 3 days a week initially, most weeks in order to engage with the current ICT team, building broader engagement with the style of working (eg through show and tells), and capability building activity through activities such as pair programming. However we believe the level of onsite engagement needed will reduce over the period of the contract, and more remote working will be possible.
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Provide a multi-disciplinary team, including front-end and back-end developers, agile coach
  • Knowledge of Ruby on Rails and .Net
  • Demonstrate a track-record of user-centred design and Agile approaches to delivery
  • Have experience designing services for a wide range of digital skills and confidence
  • Demonstrate an understanding of Hackney’s emerging API layer
  • Share their work freely and openly with the Council and the wider community
  • Demonstrate a track record of successful capability building with internal teams
Nice-to-have skills and experience
A track-record in role-modelling best practice in CI/CD practices in a complex multi-stakeholder environment

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Understanding of user needs from the service
  • Clarity of the approach
  • Experience from a similar project
  • Team structure, including skills, experiences and relevance of individuals
  • Identification of risks and plan to mitigate them
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Share knowledge and experience with team members and the wider service
  • Hackney Council is a diverse organisation, reflecting the diversity of our borough. Describe how you would successfully work as a team with Hackney and other suppliers in a diverse environment.
Payment approach
Time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. For the question "Demonstrate an understanding of Hackney’s emerging API layer" Can you provide more information about the API layer
All the information we have available is documented at: