DVLA ITS – Service Creation

PS-19-22 Provision of a Delivery Manager

Incomplete applications

Incomplete applications
10 SME, 2 large

Completed applications

Completed applications
15 SME, 2 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 6 February 2019
Deadline for asking questions Friday 8 February 2019 at 11:59pm GMT
Closing date for applications Wednesday 13 February 2019 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Specialist role Delivery manager
Summary of the work Manage discovery to produce a strategic investment case for Enterprise Management tooling focussed on cloud-based services.

Outputs must include:

- High Level Strategic Case
- Business and Technical requirements
- Business case including High Level technical design, indicative BOM, cost model, benefits case and high level plan.
Latest start date Monday 22 April 2019
Expected contract length 4 months with the possibility of extending for a further 8 months.
Location Wales
Organisation the work is for DVLA ITS – Service Creation
Maximum day rate Supplier to propose.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement The Business case will cover the following areas:

- Monitoring/APM Tooling.
- Simplification of ServiceNow and BMC Atrium tooling already in use.
- Change Management (Jira and ServiceNow Integration)
- Configuration and Asset Management - DVLA's target is a federated CMS model, exploiting and expanding on tools we already have (BMC Atrium, Tufin, Tenable) and identifying additional capabilities that DVLA need (e.g. Software Asset Management).

Technical stack:

- Applications developed in Java and Ruby.
- Containerised deployments using Kubernetes and Docker.
- Logging and Monitoring through Elastic Stack.
- CI/CD Pipeline utilising tooling including Spinnaker and Drone.
- Various Platform, Database and Software as a Service.
- Environments within AWS, Azure and some on-site legacy.

Scaled Agile framework in use:

- DVLA use our own implementation of scaled agile that takes in aspects of SAFe, Disciplined Agile and LeSS.
Who the specialist will work with Internal service creation staff, third party contractors and internal stakeholders.

The specialist will work with the IT Service Creation team in DVLA which includes Technical Product Managers, Agile Delivery Managers, Delivery Managers, Solution Architects, Business Analysts, Software Engineers, Infrastructure Engineers and Testers.

DVLA will provide an overseeing architect, working to the Head of Architecture, and the Delivery Manager will report to the Portfolio lead.

Business requirements will be developed in collaboration with key stakeholders within the DVLA.
What the specialist will work on The supplier is to provide a Delivery Manager to work alongside DVLA to develop a business case and supporting technical documentation, including:

- High Level Strategic approach to Enterprise Management Tooling, with a focus on Cloud based services.
- High Level technical design.
- Indicative BOM.

The business case must include an options appraisal with supporting recommendations. Other mandatory information will include:

- Cost to deliver
- Impact on Staff/Resource requirements
- Benefit analysis
- Risks and Issues
- Dependencies
- High Level Milestones plan

DVLA is responsible for agreeing the overall solution architecture, requirements and the business case approval.

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place DVLA, Longview Road, Morriston, Swansea. SA6 7JL

DVLA, Richard Ley Development Centre, Upper Forest Way, Llansamlet, Swansea. SA7 0AN.
Working arrangements The Specialist will be expected to work on site (address details provided), 5 days per week.
Security clearance BPSS clearance is required, if SC clearance is required through the duration of the contract the DVLA will sponsor.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions DVLA currently see this advertised role as sitting outside of IR35 as the candidate would not hold a fixed office position and will not have direct day to day direction or supervision.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Evidence and experience of 3 or more years in delivering projects at pace introducing enterprise solutions for tooling across ITIL disciplines supported by delivery examples and contactable references.
  • Evidence and experience over a period of 1 or more years of construction of delivering large scale Enterprise Tooling projects.
  • Evidence and experience over a period of 3 or more years of delivering complex SaaS solutions capable of integration with both Cloud and localised physical infrastructure and applications.
Nice-to-have skills and experience
  • Evidence and experience in delivering IT investments and large scale projects with a proven track record of meeting these in the simplest manner possible. (Minimum of 1 example)
  • Evidence and experience over a period of 3 or more years of working in a successful agile delivery environment.

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 10
Cultural fit criteria
  • Provide at least one example of being able to form effective relationships with people of all seniorities and job types.
  • Provide at least one example of how you enable self-starters and inspire others to action.
  • Provide at least one example of supporting enablement of in-house subject matter expertise, engaging with staff and creating an environment of knowledge sharing.
  • Provide two or more examples of communication and influencing skills.
  • Provide at least one example of ability to coach, document and handover to staff.
Assessment methods
  • Work history
  • Reference
  • Interview
  • Scenario or test
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Is there a current incumbent? No, I can confirm that there is no current incumbent.
2. Please can you confirm if the DVLA will process the BPSS Clearance that is required? Yes, DVLA will process the BPSS Clearance along with SC if needed.
3. Could you please advise if this role is inside or outside of IR35? This requirement is an outcome based piece of work and is seen to be outside of IR35.
4. Could you confirm what you mean by Tooling - is this, for example, Microsoft Office as a tool? Tooling is in relation to Enterprise Management Tools (principally relative to Cloud Environments).
5. Do we need to quote the price excluding VAT or including VAT? Can you quote your price excluding VAT.
6. For the first key skill & experience you have stated you would like "contactable references" - would you like us to provide names and details in the response? Due to word count limits, applicants can make "contactable references" available at the shortlist stage, or upon request and not via the Portal if references provide exceeds the word count.
7. With regards to functional use of the tooling scope, please can you confirm these are the Service Management areas in scope;

- Change Management
- Configuration Management - CMDB
- Asset Management

These areas are not mentioned explicitly, please can you confirm if these areas are also in scope:

- Incident Management
- Problem Management
- Service Management Reporting
- Service Request Management
- Configuration Item Discovery
Yes, these items would be seen as being in scope of the requirement of knowledge. As previously mentioned, the focus however is on Cloud Enterprise Management.
8. Do DVLA want a comparison of costs between an "alternative suggested option" to their "current incumbent solution" I order to help determine the tool strategy? This would form part of the overall work, but this review is more to look at the future of the Enterprise Management Tooling, than what is currently in place.
9. Are we right in thinking that we don't have to mention anything (due to word limit) related to "contactable references" at this stage? You will assume that if the candidate has applied, he does have contactable references which will be provided at the shortlisting stage. Yes, this is correct. Due to word count limits, applicants can make "contactable references" available at the shortlist stage, or upon request and not via the Portal if references provided exceeds the word count limit.
10. Please can you also clarify what monitoring functions are in scope and for what platform types? Environment, Event and Capacity monitoring in the main on Cloud, (AWS, Azure and other cloud providers) Wintel, Network and Unix based hardware.