HM Land Registry

HM Land Registry Service Improve Programme Partner

Incomplete applications

15
Incomplete applications
8 SME, 7 large

Completed applications

21
Completed applications
10 SME, 11 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 25 January 2019
Deadline for asking questions Friday 1 February 2019 at 11:59pm GMT
Closing date for applications Friday 8 February 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work We are looking for a development partner to work on the delivery of new systems and services as part of HM Land Registry's Service Improve Programme.

The supplier will work alongside HM Land Registry’s in-house teams covering all roles in agile multi-disciplinary teams.
Latest start date Monday 22 April 2019
Expected contract length The expected contract length is between 12 months with the potential to extend up to 24 months
Location South West England
Organisation the work is for HM Land Registry
Budget range The anticipated budget range for the 9-12 month term is £3.3 million. If the contract extends to up to 24 month the potential budget range is up to £4.5million

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done HM Land Registry's Service Improve Programme is looking to deliver improvements to legacy systems and services to deliver significant efficiencies. This forms one part of our Transformation Programme with the overall aim of simplifying, speeding-up and improving the process of land registration in England and Wales.

The supplier will work closely and collaboratively with HM Land Registry’s in-house team to enable effective knowledge transfer, ensuring any future systems and services can be fully maintained by HM Land Registry staff.
Problem to be solved HM Land Registry's Service Improve Programme will look to resolve the following:

•We need to maximize efficiencies by making short to medium term changes to existing HMLRs internal casework systems

•We need to increase our levels of full and partial automation

•We need to solve the most significant user pain points whilst aligning with transformational change in HMLR’s other change programmes

•We need to reduce rework for ourselves and customers by improving current channels and adding intelligent validation.
Who the users are and what they need to do User groups of HM Land Registry's services include:

Solicitors/conveyancers/mortgage lenders must be able to transact using intelligent online services when acting on behalf of buyers and sellers in registering land interests.

Caseworkers who process land registration applications require more automated, intelligent and consistent casework tools to enable more time to focus on quasi-legal decisions and judgements.

Other professional/commercial/academic groups with an interest in land information.
Early market engagement
Any work that’s already been done The teams delivering a new correspondence system and a new service for lodgement of applications are in delivery. Work to improve our data capture and increased automation is in discovery. We are also at the early stages of using new technologies like Robotic Process Automation.

Additional detail of the work completed to date, programme background, scope and goals can be issued to suppliers upon request. Please contact zoe.upton@landregistry.gov.uk to request this supporting information.

This work needs to align with our wider change programmes, especially our transformational change where we are developing a new internal casework system.
Existing team We currently have five multidisciplinary teams delivering new systems and services and enhancing existing systems through an Agile approach. The teams members are a mix of HM Land Registry and supplier. Current teams are at a variety of different phases, some in discovery, some in delivery. All teams are based in Plymouth.
Current phase Not applicable

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The majority of HM Land Registry's agile development teams are based in Plymouth, UK and this is where most of the work will take place.

There may a requirement to work at other HM Land Registry locations, including but not limited to Croydon, Nottingham and Gloucester.
Working arrangements This will be a five day per week (Monday to Friday) commitment and, although there may be some scope for remote working, our focus is to build co-located and integrated teams at our offices in Plymouth.

Detailed working arrangements, including team location, size and make-up, will be contained within each statement of work.

The development partner must follow HM Land Registry's IT and security procedures and policies in relation to access, data and equipment use.
Security clearance HM Land Registry requires all supplier staff to have baseline personnel security standard clearance. There may be a requirement for some of the work to require security clearance checks. This will be detailed in the Statement of Work.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions The standard terms and conditions of a DOS framework agreement call-off contract apply.

Any claim for Travel and Subsistence will be made in accordance with HM Land Registry's travel and subsistence (T&S) policy.

T&S will not be paid for travel to the "home" office which is Plymouth.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Evidence of working on complex transformation programmes with many dependencies and integrations with backend and legacy applications
  • Evidence of working in co-located, blended, multi-disciplinary teams.
  • Evidence of successful integration of their people within a client organisation
  • Evidence of building capability in client departments and leaving a self-sufficient, sustainable internal team.
  • Evidence of iteratively delivering complex transactional services in accordance with agile development project phases from Discovery through to Live in government
  • Evidence of effective user research, design and development; and creating services in line with the Government Digital Service Standard
  • Have evidence of iteratively developing internal casework systems
  • Have evidence of iteratively developing user interfaces and tools
  • Evidence of achieving high levels of automation through various techniques and technologies.
  • Have evidence of creating supportable robust modern solutions, making them live and ensuring they integrate into existing services
  • Evidence of delivering services using modern software development technologies and demonstrated understanding of applying appropriate security controls.
Nice-to-have skills and experience
  • Experience of working in a Land Registration or property sector environment.
  • Successful delivery of automation using Robotic Process Automation and / or Machine Learning.

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 4
Proposal criteria
  • Work History, including experience of the essential and nice to have skills and experience detailed in stage 1 – 15%
  • Approach and methodology, including experience of the essential and nice to have skills and experience detailed in stage 1 – 15%
  • Ability to scale to exceed the existing resource levels as outlined in Annex 1 – 20%
  • Team structure, resourcing models, experience of working alongside clients in co-located - integrated teams, representative CV’s of key roles of the people involved in making the contract successful– 5%
  • Case studies with supporting references. We will follow up on all references given during evaluation so contact must be clear – 5%
Cultural fit criteria
  • Work as a team – Collaborate, establish good working relationships, generate team spirit – 2%
  • Innovate – Act on initiative, drive improvements, balance risks – 2%
  • Build capability – Encourage learning, share knowledge, address capability gaps, act on feedback – 2%
  • Focus on delivery – Focus on goals, set stretching targets, take responsibility for delivery – 2%
  • Provide value for money – Cost awareness, forecast and monitor performance, identify and address inefficiency – 2%.
Payment approach Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

10%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Note to suppliers HM Land Registry would like to provide additional information in support of this requirement, including 'Annex 1' referenced in the advert. To receive a copy of this supporting information please e-mail Zoe.Upton@landregistry.gov.uk
2. Can we please confirm the "Annex 1" referred to in question 3 of the proposal criteria is covered by the Programme size/shape information supplied. HM Land Registry would like to provide additional information in support of this requirement, including 'Annex 1' referenced in the advert. To receive a copy of this supporting information please e-mail Zoe.Upton@landregistry.gov.uk
3. Please would you confirm if this is a new piece of work or if there is an existing supplier providing support? This is an existing programme of work. HM Land Registry are working with a number of partners. Kainos /Redrock partnership are currently supporting this programme.
4. One of the skills and experience questions posted asks for, "Evidence of effective user research, design and development; and creating services in line with the Government Digital Service Standard." Does the authority require actual experience in a government department, or is it acceptable to quote an example of where we have followed the exact principles of the DSS, but within a private sector client? HM Land Registry are seeking to create services in line with Government Digital Standards. Suppliers will not be ruled out if they do not have actual experience in a government department, but it will be essential that they demonstrate in their response evidence of where the principles explained in the Government Service Design Manual have been followed (https://www.gov.uk/service-manual).
5. Please provide further details of the partnership you are seeking, and specifically the volume, timing and flexibility of the resources to be provided by the partner. The specification makes reference to “Appendix 1” but this does not appear to be attached. HM Land Registry would like to provide additional information in support of this requirement, including 'Annex 1' referenced in the advert. To receive a copy of this supporting information please e-mail Zoe.Upton@landregistry.gov.uk
6. Please provide further details of the existing contractors supporting your programme and their relationship to the work you are now seeking proposals for. HM Land Registry would like to provide additional information in support of this requirement, including 'Annex 1' referenced in the advert. To receive a copy of this supporting information please e-mail Zoe.Upton@landregistry.gov.uk
7. Please provide details of skills and experience of your internal project teams that you intend to assign to this work. Furthermore, please provide further details of the volume and timing of internal resources that will be assigned to this work. HM Land Registry would like to provide additional information in support of this requirement, including 'Annex 1' referenced in the advert. To receive a copy of this supporting information please e-mail Zoe.Upton@landregistry.gov.uk
8. Please clarify the issue regarding your Expenses policy, and whether this only relates to work conducted at satellite locations away from Plymouth. T&S will be handled in line with the buyer policy. This policy states that expenses are not payable for travel to the “home” office which for this programme of work is Plymouth. T&S for travel to other HMLR locations can be charged in line with the policy.
9. Are you looking for advisory change support or a provider that can build/run/implement the new systems you require; or a combination of both? Build and implement as part of our delivery capacity, using experienced resource who can also help grow our capability.

'Annex 1' referenced in the advert lists the roles that will be required. To receive a copy of this supporting information please e-mail Zoe.Upton@landregistry.gov.uk
10. What is the link to the digital and data partner programme procurement also current being run by the authority? HMLR has a number of programmes contributing to delivering their business strategy. Both the Digital and Data programme and the Service Improve programme are looking for delivery partners. There are dependencies between the programmes which would need to be managed. Suppliers are able to bid for both opportunities.
11. What is the size and make up of the in-house team? They are experienced mixed discipline teams (approx. 7- 10 people each) including Developers, Delivery Lead, BAs, Testers, Product and access to User Design, User Research and Web Ops. They will be tailored to what is needed. They all have experience of using Agile approach and expect to continually improve and learn.
12. What is the expected size and make up of the team required to fulfil the requirement? HM Land Registry would like to provide additional information in support of this requirement, including 'Annex 1' referenced in the advert. To receive a copy of this supporting information please e-mail Zoe.Upton@landregistry.gov.uk
13. Is there an incumbent supplier in place? Are you able to name them? HM Land Registry working with a number of partners. Kainos in partnership with Redrock are currently supporting this programme.
14. What is the expected timeline for procurement between now and the expected start date, 22nd April? Submission of evidence answers – 8th February
Evaluation of Stage 1 suppliers and shortlisting – w/c 11th February
Shortlisted suppliers notified – 18th February
Deadline for supplier responses to Stage 2 – 4th March
Supplier presentations – w/c 11th March
Contract award – w/c 11th April
15. With regard to Automation Technologies – can you please elaborate on which work/activities/workloads you are interested in automating? We are looking to automate elements of our current in-house Casework systems, enabling caseworkers to concentrate on complex decision-making activities.

HMLR’s Business Strategy 2017-2022 defines our current levels of automation and our targets for the next four years https://www.gov.uk/government/publications/hm-land-registry-business-strategy-2017-to-2022
16. In relation to question 7, can you confirm if you are intending to create a case management system from scratch? We have already developed a case management system under another programme within HMLR.