Equality and Human Rights Commission

Lead User Researcher

5 Incomplete applications

5 SME, 0 large

8 SME, 1 large

Specialist role: User researcher
Summary of the work: Lead the user research work to understand how people working in the field of equality and human rights might use the EHRC’s Measurement Framework and other research reports. Please see the following links:
https://www.equalityhumanrights.com/en/publication-download/measurement-framework-equality-and-human-rights
https://www.equalityhumanrights.com/en/our-work/our-research
Latest start date: Monday 4 February 2019
Expected contract length: 8 weeks FTE
Location: No specific location, eg they can work remotely
Organisation the work is for: Equality and Human Rights Commission
Maximum day rate: up to £450 per day ex VAT

Early market engagement
Who the specialist will work with: The specialist will work with a select group of people from teams across the EHRC including, but not limited to, Research, Programmes and Communications. The Research team is comprised of statisticians and social researchers. The Programmes team is comprised of policy leads working within the domain areas of Education, Work, Living standards, Health, Justice and personal security, and Participation. The Communications team oversee the design and delivery of all our digital and non-digital content.
What the specialist will work on: Work with the lead researcher, statisticians and digital content manager to help us identify the ways in which different audiences might use our research reports, the EHRC’s Measurement Framework and its underlying data. These audiences include UK and devolved governments, local authorities, other public sector organisations, civil society organisations, academics, other National Human Rights Institutions and international governments. The specialist will have overall responsibility for the user research planning and delivery. This will include project planning and participant recruitment, analysis and presentation of findings, write-up of final report, and general administration and logistics (e.g. arranging interview sessions, lab bookings).

Address where the work will take place: Manchester or London
Working arrangements: Our team is based across London and Manchester, so either of these locations is fine. Occasional remote working is accepted, but will primarily be co-located onsite with the existing teams. We work Mon-Fri with usual office hours. Travel to user research sessions at various locations is expected. We will cover standard EHRC travel expenses for any user research sessions held outside the user researcher’s main location.
Security clearance

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience: Proven experience of using a variety of techniques to recruit participants to meet a specific brief

Proven skills in autonomously planning and running user research sessions

Proven experience of facilitating group analysis of user research session output

Proven skills in web analytics and surveys to understand user behaviours and measure performance

Proven experience of prioritising user needs with product manager and team

Proven experience of identifying usability and accessibility issues

Experience of recruiting participants with accessibility needs

Experienced in understanding of best practice in user research

Experience of researching how users access and use data and statistics
Nice-to-have skills and experience: Experience of working with policy teams

Experience of working on agile projects as part of a multidisciplinary team, with regular user research

Knowledge of the technologies used to build and operate digital services.

Understanding of the different technical roles in a multidisciplinary team.

How many specialists to evaluate

Cultural fit criteria

Experience of successful collaborative working as part of a multi-disciplinary delivery team, sharing knowledge within the team
Experience of working with stakeholders and team members with low technical expertise
Experience of successful agile delivery in non-agile environments and bridging the two worlds
Demonstrate simplicity (e.g. explaining complex issues in a clear, simple way, break down and prioritise complex issues)
Displays cultural sensitivity and awareness

Assessment methods

Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

1. Is there any chance the contract will go beyond 8 weeks?: No, as we’ve budgeted for 8 weeks.
2. Location says No specific location, eg they can work remotely but Working arrangements says Our team is based across London and Manchester, so either of these locations is fine. Which is the case, can the role be 80% home based?: It would preferable the contractor to be based in either London or Manchester, but we will consider some home working.
3. Please can you clarify the role can be fulfilled from either Manchester or London offices or entirely via remote access.: It would preferable for the contractor to be based in either London or Manchester, but we will consider some home working
4. Can the authority please confirm the IR35 status of this role.: The recruiting manager will be completing the HMRC IR35 calculator in advance of the award evaluation stage. Where an opinion is given that the regulations do not apply this must be validated by the relevant Director and the People Team.