Awarded to Gofore UK Limited

Start date: Wednesday 13 February 2019
Value: £14,850
Company size: SME
Equality and Human Rights Commission

Lead User Researcher

5 Incomplete applications

5 SME, 0 large

9 Completed applications

8 SME, 1 large

Important dates

Monday 21 January 2019
Deadline for asking questions
Wednesday 23 January 2019 at 11:59pm GMT
Closing date for applications
Monday 28 January 2019 at 11:59pm GMT


Specialist role
User researcher
Summary of the work
Lead the user research work to understand how people working in the field of equality and human rights might use the EHRC’s Measurement Framework and other research reports. Please see the following links:
Latest start date
Monday 4 February 2019
Expected contract length
8 weeks FTE
No specific location, eg they can work remotely
Organisation the work is for
Equality and Human Rights Commission
Maximum day rate
up to £450 per day ex VAT

About the work

Early market engagement
Who the specialist will work with
The specialist will work with a select group of people from teams across the EHRC including, but not limited to, Research, Programmes and Communications. The Research team is comprised of statisticians and social researchers. The Programmes team is comprised of policy leads working within the domain areas of Education, Work, Living standards, Health, Justice and personal security, and Participation. The Communications team oversee the design and delivery of all our digital and non-digital content.
What the specialist will work on
Work with the lead researcher, statisticians and digital content manager to help us identify the ways in which different audiences might use our research reports, the EHRC’s Measurement Framework and its underlying data. These audiences include UK and devolved governments, local authorities, other public sector organisations, civil society organisations, academics, other National Human Rights Institutions and international governments. The specialist will have overall responsibility for the user research planning and delivery. This will include project planning and participant recruitment, analysis and presentation of findings, write-up of final report, and general administration and logistics (e.g. arranging interview sessions, lab bookings).

Work setup

Address where the work will take place
Manchester or London
Working arrangements
Our team is based across London and Manchester, so either of these locations is fine. Occasional remote working is accepted, but will primarily be co-located onsite with the existing teams. We work Mon-Fri with usual office hours. Travel to user research sessions at various locations is expected. We will cover standard EHRC travel expenses for any user research sessions held outside the user researcher’s main location.
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Proven experience of using a variety of techniques to recruit participants to meet a specific brief
  • Proven skills in autonomously planning and running user research sessions
  • Proven experience of facilitating group analysis of user research session output
  • Proven skills in web analytics and surveys to understand user behaviours and measure performance
  • Proven experience of prioritising user needs with product manager and team
  • Proven experience of identifying usability and accessibility issues
  • Experience of recruiting participants with accessibility needs
  • Experienced in understanding of best practice in user research
  • Experience of researching how users access and use data and statistics
Nice-to-have skills and experience
  • Experience of working with policy teams
  • Experience of working on agile projects as part of a multidisciplinary team, with regular user research
  • Knowledge of the technologies used to build and operate digital services.
  • Understanding of the different technical roles in a multidisciplinary team.

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Experience of successful collaborative working as part of a multi-disciplinary delivery team, sharing knowledge within the team
  • Experience of working with stakeholders and team members with low technical expertise
  • Experience of successful agile delivery in non-agile environments and bridging the two worlds
  • Demonstrate simplicity (e.g. explaining complex issues in a clear, simple way, break down and prioritise complex issues)
  • Displays cultural sensitivity and awareness
Assessment methods
  • Work history
  • Reference
  • Interview
  • Scenario or test
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is there any chance the contract will go beyond 8 weeks?
No, as we’ve budgeted for 8 weeks.
2. Location says No specific location, eg they can work remotely but Working arrangements says Our team is based across London and Manchester, so either of these locations is fine. Which is the case, can the role be 80% home based?
It would preferable the contractor to be based in either London or Manchester, but we will consider some home working.
3. Please can you clarify the role can be fulfilled from either Manchester or London offices or entirely via remote access.
It would preferable for the contractor to be based in either London or Manchester, but we will consider some home working
4. Can the authority please confirm the IR35 status of this role.
The recruiting manager will be completing the HMRC IR35 calculator in advance of the award evaluation stage. Where an opinion is given that the regulations do not apply this must be validated by the relevant Director and the People Team.