London Borough of Hackney
Discovery phase to enable Leaseholders and Tenants to book Gas Servicing online copy
11 Incomplete applications
10 SME, 1 large
9 Completed applications
9 SME, 0 large
Important dates
- Published
- Tuesday 15 January 2019
- Deadline for asking questions
- Tuesday 22 January 2019 at 11:59pm GMT
- Closing date for applications
- Tuesday 29 January 2019 at 11:59pm GMT
Overview
- Summary of the work
- A discovery phase to enable Leaseholders and Tenants to book Gas Servicing online.
- Latest start date
- Friday 15 February 2019
- Expected contract length
- Location
- London
- Organisation the work is for
- London Borough of Hackney
- Budget range
- £50,000 - £60,000
About the work
- Why the work is being done
- The Council manages mixed tenure blocks and estates comprising tenanted, leasehold and freehold properties and is legally required to ensure that all tenanted properties have up-to-date gas safety certificates. Homeowners are responsible for ensuring the gas safety of their own properties, however the Council cannot be sure that homeowners are having annual gas safety checks. This situation presents a risk to all residents irrespective of property tenure, which, post-Grenfell, cannot be ignored. Tenants gas servicing is carried out by the council and we now want to extend this service to Leaseholders.
- Problem to be solved
-
We need an online solution that will enable tenants and leaseholders to book an appointment with a Council (DLO) gas engineer. We want to explore if:
We can facilitate a payment for the service where applicable
Schedule the booked appointment directly with the DLO
Notify the resident of booking and send reminder notifications via SMS/email. - Who the users are and what they need to do
-
- As a resident, I need to easily book a gas servicing appointment online so that I can do it at my convenience.
- As a Leasehold Officer, I need to have a record of the properties with up to date gas safety certificates, and be able to send them reminders when the next check is due.
- As a Resident Safety officer I need to increase the safety of residents, Council blocks and estates across the borough.
- As a DLO Scheduler, I need to know how many appointments have been booked so I can manage resources. - Early market engagement
- Any work that’s already been done
- No work to date has been undertaken. However, the DLO uses DRS for appointment scheduling, 1st Touch for mobile working for DLO staff and GOV.UK Pay and GOV.UK Notify for other services.
- Existing team
-
1 x Delivery Manager
1 x Product Owner
1 x Applications Manager - Current phase
- Discovery
Work setup
- Address where the work will take place
- Initially at Hackney Council offices, 1 Hillman Street, E8 1DY
- Working arrangements
- We would prefer a team onsite for 3 days a week, most weeks in order to engage with subject matter experts and ICT, building broader engagement with the style of working (eg through show and tells).
- Security clearance
Additional information
- Additional terms and conditions
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.
- Essential skills and experience
-
- Have knowledge of user needs for the service
- Have experience of working to the GDS service design manual
- Have experience designing services for a wide range of digital skills and confidence
- Have developed a service to meet the Digital Service Standard (either local or central government)
- Understand how to meet the needs of a diverse range of users
- Work to user-centered, iterative, Agile principles
- Consume from and present to Hackney’s emerging API layer
- Experience of a similar project
- Knowledge of Universal Housing
- Nice-to-have skills and experience
How suppliers will be evaluated
- How many suppliers to evaluate
- 3
- Proposal criteria
-
- Clarity of the approach
- How the approach or solution meets user needs
- How they’ve identified risks and dependencies and offered approaches to manage them
- Team structure, including skills, experiences and relevance of individuals
- Understanding of user needs
- Estimated time-frame for the work
- Cultural fit criteria
-
- Work as a team with our organisation and other suppliers
- Be transparent and collaborative when making decisions
- Have a no-blame culture and encourage people to learn from their mistakes
- Take responsibility for their work
- Share knowledge and experience with other team members
- Work openly
- Hackney Council is a diverse organisation and borough. How you would successfully work as a team with our organisation and other suppliers in a diverse environment.
- Payment approach
- Capped time and materials
- Assessment methods
- Written proposal
- Evaluation weighting
-
Technical competence
60%Cultural fit
7%Price
33%
Questions asked by suppliers
- 1. Hi, Could you quantify what you're looking for when asking for 'Knowledge of Universal Housing'? Are you looking for suppliers to simply know what it is i.e. Yes or no response? Or something more detailed? Many thanks!
- We are not looking for suppliers to know solely what Universal Housing is. We would need suppliers to have good enough knowledge that they can anticipate what can be delivered that is an improvement.
- 2. Some of the requirements are very specific, please let us know if you have any incumbents in place, and if so are you happy with them. Thanks
- We're not sure what you mean by this so cannot respond adequately. The requirements are specific to ensure suppliers understand what are looking for,
- 3. Are you open to having most of the work done in a nearshore model? This would mean less time spent at your site.
- As stated in the opportunity, we would expect suppliers to spend at least 3 days on site to engage with subject matter experts and ICT.
- 4. what's the expected date of delivery?
- That is dependent on what is submitted by suppliers as part of any proposal, especially as this is a discovery phase.
- 5. Please clarify your requirements – "consume from and present to Hackney's emerging API layer"
-
We are platform agnostic. As long as you are able to consume/reuse our APIs and create additional APIs to be part of our API architecture or create endpoints in our existing ones . We follow open API standards for eg : Swagger and TDD. With regards to programming languages we currently have APIs written in .NET and Ruby on Rails. More details can be found in below links with regards to our development standards and APIs.
Our standards : https://github.com/LBHackney-IT/Hackney-Development-Standards
Our playbook : https://github.com/LBHackney-IT/API-Playbook - 6. Similarly: 'Experience of a similar project ' is hard to quantify. Since delivery is focused on execution using agile principles it seems unimportant at least at first glance?
- We are not sure if this is a question or statement.
- 7. Can you please explain why: Universal basic housing and working with Hackney's emerging API layer are essential skills and experience?
- We feel that these skill are important for successfully delivering this piece of work.