Awarded to OLENICK

Start date: Tuesday 26 February 2019
Value: £33,550
Company size: SME
Crown Commercial Service (CCS)

Accessibility audit

11 Incomplete applications

10 SME, 1 large

13 Completed applications

11 SME, 2 large

Important dates

Monday 7 January 2019
Deadline for asking questions
Monday 14 January 2019 at 11:59pm GMT
Closing date for applications
Monday 21 January 2019 at 11:59pm GMT


Summary of the work
Review external/internal systems/content for compliance against WCAG 2.1 (Level AA).
Provide a report on which CCS services and content currently meet the standards and a high-level gap analysis of those which do not, including an assessment of where corrections would constitute a “disproportionate burden”.
Latest start date
Monday 1 April 2019
Expected contract length
Up to 3 months
No specific location, eg they can work remotely
Organisation the work is for
Crown Commercial Service (CCS)
Budget range

About the work

Why the work is being done
To understand how compliant our legacy systems are with WCAG 2.1 (AA) regulations so we can plan the work required to meet the compliance deadlines
Problem to be solved
Review of external (and internal) systems to get an understanding of the work involved to make CCS’s systems accessible to all.
Assess a representative sample of pages/content from each CCS system/service and report on those which currently meet the standards and a high-level gap analysis of those which do not
This will include an assessment of where corrections would constitute a “disproportionate burden”.
Who the users are and what they need to do
Two main types of users: internal (staff) accessing CCS systems; external users (buyers/suppliers) accessing systems provided by CCS to buy/supply common goods and services to the public sector. All users need to be able to access our systems, irrespective of their abilities.
Early market engagement
Any work that’s already been done
Systems currently being developed are being built in accordance with accessibility regulations. No work has yet been done to assess the work required on our legacy systems.
Existing team
The User Research Coordinator will manage access to systems for the third party, and deal with day-to-day issues. The Head of User Research & Design will provide escalation, and the SRO is the Chief Digital and Technology Officer. No further internal resources are anticipated to be needed.
Current phase

Work setup

Address where the work will take place
No physical location as systems can be accessed remotely. If required, space could be made available in the CCS London office (151 Buckingham Palace Road).
Working arrangements
To be agreed between CCS and the successful supplier.
Security clearance
Not anticipating this being co-location, so no security clearance is required for access - Access to our offices will be as visitors.
Staff may require BPSS for general access to CCS services, this may be increased should a higher level of access (e.g. SysAdmin) be required.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate your deep and thorough understanding of WCAG guidelines (4%)
  • Evidence&experience over 2+ years of testing WITH people with a range of disabilities, including: Blindness, Low Vision, Colour Blindness, Dyslexia, Limited Limb mobility, Learning Disabilities, Autistic Spectrum Disorder. (4%)
  • Evidence and experience over a period of 2 or more years of WCAG Accreditation (4%)
  • Evidence and experience over a period of 2 or more years of carrying out WCAG assessments (detail your experience) (4%)
  • Evidence and experience over a period of 2 or more years of providing designers and developers with accessibility advice (4%)
  • Evidence and experience over a period of 2 or more years of assessing pages for usability through assistive technology and software (4%)
Nice-to-have skills and experience
  • Evidence and experience over a 2 year period or more of testing services on all/any combination of Mobile Phones, Desktops, Laptops and Smart TV’s. Include detailed examples (2%)
  • Demonstrate your understanding of the technical impacts and implementation requirements which may result from any suggested/required changes. (2%)

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Define how you will deliver the work to ensure CCS can meet its statutory accessibility requirements within the deadlines (Sept 20 for Legacy systems) (5%)
  • List what technology you will test on (5%)
  • Detail who will conduct the testing and the different disabilities that will be represented (5%)
  • Detail the specific outputs you will produce and their value to CCS in meeting our obligations (5%) - Please also provide a sample report (Not Scored)
  • Detail a high level timeline for the delivery of the works (5%)
  • Detail the team structure, including the roles, their experience levels and qualifications (5%)
  • List the risks, issues, dependencies and assumptions associated with this work and how you will manage them (5%)
  • Detail how you will manage this work and ensure CCS are informed and appraised of progress and issues as they arise (4%)
  • Detail how you will deliver best value in the completion of this work (3%)
Cultural fit criteria
  • Detail how you work with other people including CCS staff, senior stakeholders and testing participants (1%)
  • Explain how you solve problems and how you will communicate issues to CCS (1%)
  • Detail your approach to making decisions and assessing what would constitute a ‘disproportionate burden’ to CCS (1%)
  • Describe how you share knowledge and experience both within your organisation and with CCS (1%)
  • Explain your attitude to making mistakes (1%)
Payment approach
Fixed price
Assessment methods
Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is using people with the list of disabilities essential or would you consider awarding this contract to an organization of professional quality engineers who specialise in WCAG 2.1 evalutions?
The systems should be tested with real people with various disabilities.
It is up to suppliers to undertake this work themselves or to subcontract it.
2. Is there an incumbent supplier for accessibility audits at CCS? If so, who is this?
There is no incumbent supplier for this work
3. Can examples of core user journeys be provided for each system?
These will be provided to the successful supplier once works commence
4. For testing with a people with a range of disabilities, does this need to be real users or can this be professional testers with disabilities?
Professional testers are fine, as long as they're real people with the disability.
5. Will the CCS be able to supply relevant data or usage statistics to assist with the identification of changes that would constitute a 'disproportionate burden’?
Yes, we can support with that for situations when it's not clear from the context.
6. Please can you confirm the number of pages to be evaluated on both the internal and citizen facing websites?
This will vary from service to service, however we anticipate that there will be 10-15 per system which will include the main page templates in each.
7. What, if any, content management system do you currently use?
Wordpress is our current CMS
8. Can you provide more information on the size of project scope and technologies used by CCS? What are the legacy systems that require testing? Or at least: How many web applications? How many websites? How many desktop apps? How many mobile apps? Etc.
Of the systems to be audited, 9 are web-based applications and one is a content site based on Wordpress.
9. Are there any 3rd-party hosted Web pages on either the internal or citizen facing websites? If yes, will they be in scope for this accessibility audit?
The majority of the in scope services are hosted by 3rd parties.
10. Proposal Criteria: “List the technologies you will test on” – are there particular (mobile / other) devices the CCS are seeking to be in scope?
As a minimum, we would expect you to test on: desktop/laptop, tablet and smartphone. The full suite of commonly used operating systems should also be included.
11. How many individual legacy systems require review?
At this moment in time, a total of ten systems are required to be audited.
12. If shortlisted, will we have access to your systems to do a preliminary audit?
No, we will not be able to grant access to shortlisted suppliers. Access to systems will be made available to the successful supplier once a Contract and NDA are in place.