Humber NHS Foundation Trust on behalf of Yorkshire & Humber Health & Care Organisations

Yorkshire & Humber Integrated Care Record - Professional Service Requirements

Incomplete applications

9
Incomplete applications
3 SME, 6 large

Completed applications

17
Completed applications
15 SME, 2 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Monday 7 January 2019
Deadline for asking questions Monday 14 January 2019 at 11:59pm GMT
Closing date for applications Monday 21 January 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work The Yorkshire and Humber (Y&H) region is one of five participants in the national NHS LHCRE (Local Health Care Record Exemplar) programme. There is a requirement to provide professional services to support the implementation of an integrated care record acorss multiple agencies
Latest start date Monday 4 February 2019
Expected contract length Up to 18 months. Initial contract 6 months.
Location Yorkshire and the Humber
Organisation the work is for Humber NHS Foundation Trust on behalf of Yorkshire & Humber Health & Care Organisations
Budget range Up to a Maximum of 400K (not including VAT) for 6 months

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The YH Care record LHCRE programme has been mobilised with key personnel. We have 4 programme workstreams aiming to share health and care records across Yorkshire & Humber. We require expert support across 3 workstreams to ensure milestones are delivered on target. This will focus primarily on Business Analysis, Change Management, Technical Architecture, Benefits Planning, Comms support, Procurement planning support. The YH LHCRE is one of 5 areas selected by NHS England to pursue a new model of sharing and using health data to benefit direct care and population health.
Problem to be solved The challenge is to deliver the 3 workstreams rapidly in a way that both enables NHS England funding milestones to be achieved and will also focus on the longer term benefits and create a viable operating model for the future.
Who the users are and what they need to do The outputs of this work will be for clinical and administrative support users across the YH region. The professional services team will work closely with the key programme team and follow the existing governance arrangements agreed by the YH Delivery Board
Early market engagement
Any work that’s already been done The programme has been initiated. A programme plan has been developed identifying deliverables and activities that must be undertaken. Governance and a funding agreement has been signed off by NHS England. There are 4 workstreams 1) Rapidly Improving Care, rolling out existing technology to a wider user base 2) System of Systems implementing a technical solution across the region to join up existing patient and citizen information 3) Population Health Management information held in a data ark and 4) Helm a citizen portal. Initial work is underway including a technical pilot for the underlying fabric to join systems together.
Existing team A core YHCR project team made up of leads for various specialisms e.g. clinical, technical architecture, IG, cyber, communications etc is in place. An SRO, Programme Director, Programme Manager, Leads and Admin support have been appointed. A number of staff are part time and some are full time. The appointed Supplier will report directly into the existing governance for each of the above work streams. A 3rd party supplier is working as part of the programme to design and develop the system of systems technology intial phase
Current phase Not applicable

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Mix of Supplier HQ, remote working and Yorkshire & Humber Regional locations as required. Most central team meetings tend to take place in Leeds due to its fairly central location and rail and road network links but meetings with local Trusts and authories will take place at their site across the YH region
Working arrangements This will be a capped time and materials piece of work with resources able to work remotely when not required on site. The price will be expenses inclusive. Supplier resources will be required to work full days on local sites across YH region as required and report into the exisitng governance structure on a deliverables based format. Deliverables will be agreed with the Programme Team, monitored and signed off on a monthly basis by the client programme lead and programme manager
Security clearance No special security clearence is required. Access to bulidings and organisations will be under supervised access at all times. Any access to live systems or data will be subject to prescribed processes and controls.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Proven track record of delivering integrated care programmes in the NHS and local authorities with at least 3 significant and diverse health & care settings
  • continued from above: where a joined up professional services team has been provided. Please provide summarised examples
  • Must have direct experience of implementing and supporting at least 3 'LHCRE like' programmes from a technical and change perspective. Please provide summarised examples.
  • Must be highly skilled, knowledgeable and have demonstrable experience of a full programme life cycle in all stages within the NHS.
  • continued from above: Please provide examples and summarised detail of the programmes where you have delivered alongside them.
  • Must have relationships with main industry healthcare solution providers. Please provide summarised examples.
  • Must have expertise of national policy on Digital Health and LCHRE programmes with direct support to NHSE, NHSD on development of programmes. Please provide summarised examples
  • Must have managed and implemented integration solutions with industry integration technologies; Ensemble, Rhapsody etc. Please provide summarised examples
  • Must have engaged with multiple health ancd care organisations with varying levels of digital and technical maturity to deliver successful change. Please provide summarised examples
  • Must be able to provide significantly experienced technical architect capability experienced with FHIR and HL7 protocol. Please provide summarised examples
  • Must have proven record of implementing Open Platform principles; Open Architectures, Standards, Source, API's, Data Models, Documentation etc. Please provide summarised examples
  • Must have developed Benefits models and realisation plans in an integrated care setting. Please provide summarised examples
  • Have provided a team of deliverables based joined up professional services on on 3 LHCRE like programmes to the NHS or Local Authorities. Please provide 3 reference sites
  • Have significant technical and change experience working on integrated care programmes in the NHS or Local Authorities. Please provide 3 references
  • Have significant experience implementing industry standard integration solutions in the NHS or Local Authorities. Please provide 3 references
  • Have provided a capped time and material priced deliverables based solution service to NHS or Local Authorities. Please provide 3 references
Nice-to-have skills and experience Have successfully delivered a GDE and / or Fast Follower programme of change. Please provide 3 examples and outcomes

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria "1. Be able to fully resource the programme by second week of February 2019
Cultural fit criteria
  • How you have enaged and assisted other integrated care programmes to delivery milestones on their programme plan. Provide summarised examples
  • Describe the approach and methods you will use to ensure that organisations with differing capabilities are successfully assisted in connecting to the core infrastructure. Please provide summarised examples.
  • Describe how you have overcome obstacles, risks and issues on other similar programmes. Please provide summarised examples
  • Describe how you have demostrated benefits on other similar programmes. Please provide summarised examples
  • Describe your approach to identifying the most appropriate team structure, skills, knowledge and experience
  • Detail your approach and method of knowledge transfer from your team to the LHCRE team
  • Describe your approach to merging your team with the existing governance and LHCRE staff. Please provide summarised examples
  • Detail your approach and method of post implementation activites. Please provide summarised examples
  • Describe your approach to staff from your team who do not 'fit' the programme once your team have begun work. Please give summarised examples of programmes
  • Describe your approach managing programme deliverables. Please give summarised examples of how you have managed both your team and integration into the clients team
  • continued from above: and governance to ensure successful delivery to deadline
  • Describe your approach to reporting progress on a deliverables based programme. Please provide summarised examples
Payment approach Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Reference
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Please note: this is not a supplier question but is published for your information If you want to bid please request a copy of the procurement documents - this will include the Requirement Spec, Programme Plan and a copy of our NHS England funding bid.
Please note below Please request procurement pack directly to colin.webb3@nhs.net
2. "capped time and material" and "deliverables based solution" are two different things. Please clarify which you wish to procure? We have listed a number of deliverables in the supporting documents, which are to be created using a capped time and materials approach to payment. This is rather than using a fixed price or time and materials approach for payments.
3. Regarding the questions that require multiple examples – will the word count be increased in order to provide this or can we provide supporting documents? The Digital Marketplace dictate the word count and no supporting documentation can be added at this stage which is why we have requested summarised responses.
Stage 2 of the tender process will capture more detail from each successful bidder taken forward from stage 1.
4. 1. Which roles are you looking for to compliment your existing team to support the 3 workstreams?
2. Is it only 3 of the 4 workstreams that you are looking for support in? If so which 3 are they?
3. Is there a template for the pricing sheet available?
4. If invited to present when would that potentially be?
1. We are looking for advice from suppliers but the key roles are likely to be around change management, business analysis and technical architecture
2. Yes, Rapidly Improving Care, System of Systems - to support the LHCRE side, there is a 3rd party supplier running the development and Population Health Management
3. Indicative costs only at this point, a pricing templates will be provided once suppliers have been shortlisted
4. This will be for shortlisted suppliers only. If required presentations will most likely be w/c 11th February.
5. . Does this published opportunity meet the DOS requirements? Typically suppliers would provide 100-word responses addressing each of individual ‘Skills and Experience’ criteria. Normally it is one question/requirement per bullet point (i.e. essential and nice-to-have’s). Currently a number of the questions ask for more information than can reasonably be provided in 100-words and run across bullet points making it difficult to know how to respond to fully meet the requirements. Please would the Authority consider amending the questions to better align with the word limited response template and as per the process outlined here: https://www.gov.uk/guidance/digital-outcomes-and-specialists-buyers-guide#requirements. Questions will not be amended. Please summarise your answers in your initial response. If shortlisted, suppliers will be given templates and can then provide more detailed answers to the criterion questions.
6. . Currently the proposal requirement is simply to be able to ‘Be able to fully resource the programme by second week of February 2019’. Most of the requirements appear to be listed under ‘Cultural Fit’ which is weighted at only 20% of total marks. Please can the Authority confirm how the Authority will evaluate supplier’s submissions given the current structure, in line with the process outlined here: https://www.gov.uk/guidance/ways-to-assess-digital-outcomes-and-specialists-suppliers and consider amending the notice if an error has been made. Notice will not be amended. Supplier responses will be weighted as detailed on the portal: 60% technical, 20% cultural, 20% pricing.
7. Within your response to clarification question 4 point 2 you detail that it is only 3 of the 4 workstreams which require support but go on to only list two. To confirm are the workstreams, covered by this procurement, 1.) Rapidly Improving Care 2.) System of Systems and 4.) Helm a citizens portal? No. Rapidly Improving Care, System of Systems and Population Health Management. NOT Helm.
8. Where you have continued questions such as: "Proven track record of delivering integrated care programmes in the NHS and local authorities with at least 3 significant and diverse health & care settings" and "continued from above: where a joined up professional services team has been provided. Please provide summarised examples" are you expecting one whole answer broken out over the two boxes (200 words), or two subtly different responses each (100 word)
response covering the 3 examples? It is not clear and is an unusual format for DOS.
One whole response over the two boxes’ unfortunately the digital marketplace has a word limit on questions also and has caused the one question to be asked over two boxes.
9. Please note this is not a supplier question:
1. What is the proposal criteria for scoring the procurement?
Proposal Criteria
Stage 1 – shortlisting using Essential Skills and Experience and Nice to have Skills and Experience
Stage 2 – Proposal, Case Study, References and if required Presentation

Weighting will be applied as follows:
Technical skills – 60%
- How the proposal meets the programme goals
- Experience in delivering Integrated Care Records in the NHS and Local Authorities
Cultural fit – 20%
- Approach to Risks, Issues, Sharing knowledge and experience, Experience in delivering benefits, Managing programme deliverables and teams
Price – 20%
- Value for Money
10. With reference the PHM element, can you confirm if the requirement is to provide a technological solution (i.e. sits on a technical platform)? No. This is not to supply a solution. It is for professional services to support the programme only.
11. Please can you explain the difference between the two following questions? "Must have managed and implemented integration solutions with industry integration technologies; Ensemble, Rhapsody etc. Please provide summarised examples" and "Have significant experience implementing industry standard integration solutions in the NHS or Local Authorities. Please provide 3 references". If this is a duplicate question (just worded differently), please can you confirm if you accept the same response for both? First question asks about technical knowledge. Second question asks about the same technical knowledge but specifically in the NHS or Local Authorities.