Awarded to Shivom Consultancy Ltd.

Start date: Monday 11 March 2019
Value: £432,000
Company size: SME
Her Majesty’s Passport Office

Home Office - Her Majesty’s Passport Office - Systems Engineer

11 Incomplete applications

10 SME, 1 large

14 Completed applications

12 SME, 2 large

Important dates

Monday 31 December 2018
Deadline for asking questions
Monday 7 January 2019 at 11:59pm GMT
Closing date for applications
Monday 14 January 2019 at 11:59pm GMT


Specialist role
Summary of the work
Will be responsible for managing the build and deployment of the project, through all environments. They will contribute to key components and shared common services, undertake cross-functional engineering projects, working in small teams with other engineers in different knowledge spheres, building supportable, sustainable and reliable services.
Latest start date
Monday 4 March 2019
Expected contract length
24Months total-Initial 12months-further period up to 12months depending on business need&performance
Organisation the work is for
Her Majesty’s Passport Office
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
Specialist will be part of Public Protection Directorate Project team working closely with the Technical Lead. We expect the specialist to work collaboratively with existing in house project teams that are transforming the HMPO business processes/applications.
What the specialist will work on
Build Dev environment, configure infrastructure so system engineer skills required.
System provisioning & automation, monitoring, metrics, scalability, security and hardening.
Overall responsibility for the projects Linux infrastructure in relation to common standards.
Responsible for the health and upkeep of the critical services.
Active on remediating any knowledge gaps between Developers and Operations Engineers.
Automation of Linux, providing frictionless access to services to the rest of the Engineering organisation.
Working alongside other engineers, providing the code, services and knowledge to deliver a smooth automation process from the start to the end of the project lifecycle.
Working within security architecture guidelines.

Work setup

Address where the work will take place
Her Majesty's Passport Office, based in Victoria, Westminster and Croydon, with occasional travel across the UK.
Working arrangements
We expect the specialist to work collaboratively with existing in house project teams that are transforming the HMPO business processes/applications.

Service design and development must align with the HM Passport Office strategic technical architecture and technologies

Work is based in London and will involve the supplier being on site 5 days per week to work collaboratively with HMPO teams.

Travel to regional sites to be agreed, expenses incurred from travel outside of the M25/Greater London will be subject to H.M. Passport Office Travel and Subsistence Policy.
Security clearance
DV Clearance is required. HM Passport Office will support the clearance process.

Additional information

Additional terms and conditions
Breakpoints to assess progress and quality will be set by mutual agreement.

We expect this engagement to be outside IR35; however status is assessed on a case-by-case basis. Standard Government Terms and Conditions for Expenses as covered in the DOS Contract.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Knowledge and experience of installation and management of hardware (servers, storage, routers etc.)
  • Knowledge of and experience with Docker, Postgres, and installation and management of the CoreOS
  • Knowledge of and experience with Git, Github, Gitlab
  • Knowledge of and experience with nginx, HAProxy, Unicorn
  • Reasonable fluency in at least one of: python, go, BASH
  • Knowledge of HIDS, NIDS and security hardening
  • Deep knowledge of GNU/Linux
  • Experience of IP Networking and physical networks
  • Experience of designing and building the infrastructure in a data centre.
Nice-to-have skills and experience
  • Experience deploying, profiling, and debugging distributed systems
  • Ability to operate in small cross-functional engineering teams to build supportable, sustainable, and reliable services
  • Solid understanding of CI and build engineering
  • Understanding of cloud concepts
  • Fluent in English and have good communication skills in order to discuss high level requirements with stakeholders, as well as have low level technical discussions as required.
  • Knowledge of configuration management tools (Puppet/Ansible)
  • SkyDNS / Bi
  • / Artifactory
  • Experience of configuring and managing ELK
  • Ceph / Glusterfs
  • CoreOS: Fleet / Etcd / Flannel / RKT
  • SysDig / Graphite / Prometheus
  • HAProxy
  • Ruby, Go
  • SQL / NO-SQL DB’s
  • Have existing, valid DV

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Work well in a team within our organisation.
  • Mentor members of the team.
  • Be transparent and collaborative when making decisions.
  • Have a flexible attitude and temperament.
  • Have a no-blame culture and encourage people to learn from their mistakes.
  • They must have experience working within a Scrum team.
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. What is the daily rate for this role?
The maximum day rate has been left blank intentionally, we will assess the day rate for suppliers using the evaluation weighting we have disclosed on the requirements.
2. Is this inside or outside IR35?
We expect this engagement to be outside IR35, however status is assessed on a case-by-case basis.
3. Is there a current incumbent?
There is no incumbent in post. This is a new role.
4. Will the client be able to sponsor DV clearance? if the candidate doesn't hold it.
Yes. HM Passport Office will support the clearance process should the successful candidate not have clearance.
5. I would like to know if this role is confirmed to be outside of IR35?
We expect this engagement to be outside IR35, however status is assessed on a case-by-case basis.
6. While you will sponsor a candidate for DV clearance, will they need to hold a lower level of clearance for their application to be considered?