Awarded to Spring Technology

Start date: Friday 1 February 2019
Value: £33,550
Company size: SME
London Ambulance Service

Hands on Project Manager to implement a Cloud Based Service Management Tool.

10 Incomplete applications

8 SME, 2 large

17 Completed applications

14 SME, 3 large

Important dates

Thursday 27 December 2018
Deadline for asking questions
Thursday 3 January 2019 at 11:59pm GMT
Closing date for applications
Thursday 10 January 2019 at 11:59pm GMT


Specialist role
Service manager
Summary of the work
Hands on Project Manager (with Service Management experience) to implement a Cloud Based Service Management Tool (Marvel). Must have demonstrable experience. Office based role in London. Includes configuration, integration, test, training and transition to business as usual and early life support. Managed through formal project governance and reporting.
Latest start date
Wednesday 16 January 2019
Expected contract length
60 working days
Organisation the work is for
London Ambulance Service
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
Working with the Service Management team, including the Head of Service Management, Customer Support and Service Desk Managers. You will report into our IM&T Essentials Programme Manager and chair Project Boards.
What the specialist will work on
Plan and implement a cloud based Service Management tool (Marvel). Including but not limited to, facilitating workshops to agree configurations, undertake training needs analysis and creation and delivery of training and communications. Offer early life support and coaching.

Work setup

Address where the work will take place
Based at Union St, London SE1 0LL, with occasional visits to other London offices.
Working arrangements
Based on onsite in London, working with internal teams.
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Minimum 5 years of Project Management experience
  • Have implemented a Service Management tool
  • Experience of cloud based systems
  • Minimum 3 years Service Management/Delivery experience
  • ITIL qualifications (above ITIL foundation)
  • Formal Project Management qualification
Nice-to-have skills and experience
  • Process Mapping experience
  • experince of Training and coaching end users

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Share knowledge and experience with other team members
  • Work as a team with our organsiation and other suppliers
  • Be transparent and collaborative when making decisions
  • Have a no blame cultuyre and encourage people to learn from their mistakes
Assessment methods
  • Work history
  • Reference
  • Interview
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Hi, is this role outside IR35 or inside IR35?
The role is inside IR35.
2. May I know the technologies used for current platform/service?
We are currently using Avanti Heat
3. Is there an incumbent in the role?
No, a Business Analyst has been undertaking some work
4. Is there approximate timelines in place like when will Round 1 evaluation be done, resume sharing, interview, contract award etc.?
The selection and procurement activity has already taken place, we aim to configure and implement by the end of March.
5. How many direct/indirect reports will this specialist have?
No direct line management, the role will entail managing project deliverables.
6. Can you please share the size of the project in terms of team size and total budget?
The user base includes approximately 100 IT staff who will manage tickets. The end user community is around 5000. The is a joint procurement activity and full details of implementation budget will be finalised as part of this role.
7. What technical team is in place to support the Project Manager drive the implementation including configuration etc ?
Assume the selected Project Manager doesn't have to start with resourcing the team. Please confirm.
We have a team of in-house technical specialists, as part of the planning process the Project Manager will need to identify which technical skills are needed to deliver the system.