South East Caost Ambulance Service NHS Foundation Trust

Electronic Health Records & Clinical Audit System copy Live 2019 - 24 Month Contract

Incomplete applications

8
Incomplete applications
6 SME, 2 large

Completed applications

4
Completed applications
4 SME, 0 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 2 January 2019
Deadline for asking questions Wednesday 9 January 2019 at 11:59pm GMT
Closing date for applications Wednesday 16 January 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Safe / effective indexing of confidential scanned paper and electronic clinical records.
Easy retrieval of records as we transition between a paper based system to an electronic system.
Automatically audits the standard of care documented per record.
We face an increasing number of mandatory national audits. Various outputs are required.
Latest start date Monday 4 February 2019
Expected contract length 2 years
Location South East England
Organisation the work is for South East Caost Ambulance Service NHS Foundation Trust
Budget range Statement of needs has been completed detailing the budget range and is available by e-mailing for a copy.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done A system is required to ensure the safe and effective indexing of both confidential scanned paper and electronic clinical records. This is required to ensure easy retrieval of records as the Trust is transitioning between a current paper based system to a new electronic based system. The system is also required to automatically audit the standard of care documented on each record as the Trust faces an increasing number of mandatory national audits. Various outputs are required from this system.
Problem to be solved Records are currently paper based, scanned into a database and matched to our computer aided dispatch system. This ensures that a record is received for each 999 call received. Currently only 90% of incidents have a paper record matched to them due to the inability to receive instant notification of a match. We aim to increase matching to 97%.

Currently audit processes involve manual review of each record, this is not sustainable with a growing number of records received and the quantity of national audits. A logic based solution is required.
Who the users are and what they need to do There are multiple users, all requiring various functionality from the system.

Senior Manager, I need to be able to easily monitor performance and export data from the system.

Local Leader, I need to be able to view records and performance to manage my staff.

Clinical Auditor, I need a system that uses logic to make decisions and allows for quick and easy assessment of other elements.

Health Records Officer, I need a system that allows for quick validation of OCR data and search of CAD to match records.

Clinician, I need to see my performance data so I can improve.
Early market engagement The Trust has already engaged with several suppliers to determine its requirements.
Any work that’s already been done Statement of needs has been completed as is available by e-mailing for a copy.
Existing team The supplier will work with internal Head's of Department's, the Trust's Data and Information teams and potentially our CAD, ePCR and scanned health records database contractor.
Current phase Live

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The two main locations for this work are the Trust's Crawley Headquarters and the Health Records team in Paddock Wood, Kent.
Working arrangements Please see Statement of Needs by e-mailing for a copy
Security clearance NHS standard security clearance required.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions As per current NHS standard terms and conditions.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Can you detail your previous history of delivering this type / level of service.
  • Can you confirm what Ambulance sector experience your organisation ahas.
  • What Paper & Electronic health record management experience does your organisation have
  • How do you create and maintain Database's.
  • How do you Integrate with other NHS systems through open API
  • How do you present data for improvement
  • What Experience do you have of working with non-technical experts
  • Are you capable of delivering systems hosted on Citrix
  • What experience do you have of delivering data validation systems
  • What experience do you have of using logic to deliver clinical audit activities
  • What records do you have of proactive system development
  • What is the earliest date that the system can be delivered
  • Confirmation is required that you are capable of meeting NHS information governance requirements
Nice-to-have skills and experience

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Technical Solution
  • Approach & Methodology
  • How the approach or solution meets user needs
  • How the approach or solution meets your organisation’s policy or goal
  • Estimated timeframes for the work
  • Identified risks and dependencies and offered approaches to manage them
  • Team Structure
  • Value for Money
Cultural fit criteria
  • Tansparancy of decision making and price
  • Team Working
  • How do you support low technical / knowledge clients
Payment approach Fixed price
Assessment methods
  • Written proposal
  • Reference
  • Presentation
Evaluation weighting

Technical competence

40%

Cultural fit

20%

Price

40%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Can I have the email address please? – As per 'Statement of needs has been completed and is available by e-mailing for a copy.' john.hughes@secamb.nhs.uk
2. Does all work need to be completed onsite or is remote working an option? It will be essential for some work to be carried out onsite, however remote working would be acceptable for some activities
3. Budget Range We have a maximum budget of £130k (Inc VAT) for a two year requirement.
4. What are the maximum number of forms that require processing in a working day ? The Health Records team scan approximately 20,000 forms per week. However, this will reduce as the Trust introduces and electronic patient record system.
5. Please could you confirm if this tender is for "the supply, installation, configuration and support for an Electronic Health Records & Clinical Audit System" (as specified in the SoN), or for a more discrete requirement related to that? The tender is for the supply, installation, configuration and support of a health records and clinical audit system.
6. Please could you confirm which suppliers you have worked prior to this being issued, if the engagement was deemed a success, and if they are likely to be tendering for this subsequent piece of work? The Trust has not has such a product in the past. The products that this system is required to interact with include; Formic, Cleric computer aided dispatch system, Cleric electronic patient record system and the NHS electronic staff record database.
7. Do you anticipate this being the configuration of a platform or a bespoke application? There are platforms on the market that appear to meet the needs of the Trust. However, the objective of procuring through this framework is to seek out the supplier that is best able to meet the needs of the Trust.
8. Please clarify if there is a scanning requirement. Section 4.1 states 'The system MUST digitise the Trust’s current and future main patient clinical record and A4 associated forms... suggesting that clinical records WILL need to be scanned whereas the introduction states under Specification Overview 'The system will need to receive scanned images...' suggesting there will NOT be a need to digitise the images as they are already scanned (digitised). The Trust has scanning software in place for our paper records. This software has the capability to run character recognition. The system must either digitise the scanned image received from this software (and run its own character recognition) or make use of the character recognition data supplied by this software.