London Borough of Lewisham

Housing Webpages User Experience Research, Testing and Design

Incomplete applications

12
Incomplete applications
12 SME, 0 large

Completed applications

21
Completed applications
20 SME, 1 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Thursday 27 December 2018
Deadline for asking questions Thursday 3 January 2019 at 11:59pm GMT
Closing date for applications Thursday 10 January 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Specialist role User researcher
Summary of the work The consultant will user test:
• Housing website pages
• information architecture elements
• service design patterns
• forms
• UI on mobile

Deliverables:
• testing and research results and documentation
• accessible UX elements (wireframes, html) and design solutions
Latest start date Monday 18 February 2019
Expected contract length 6 weeks
Location London
Organisation the work is for London Borough of Lewisham
Maximum day rate

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement • We have completed general UX testing for the main website.
• We have conducted a broad web content review focused on user needs. This work stream analyses website traffic.
• A new website for Lewisham Council is being launched in January 2019 with a new look and feel.
• We can help – to a limited degree – with recruitment of test users via the council e-newsletter, and directly from the housing services.
• We are conducting workshops with stakeholders in the housing service to identify service needs and priorities for Housing Webpages.
Who the specialist will work with The consultant will work in partnership with our project team comprised of:
• Project manager
• Product owner – website
• Content editor
• Communications Officer
• Graphic designer
• Web officer
• Housing managers
What the specialist will work on There are currently approximately 30 housing related pages on the website.

We're looking for an excellent UX agency to:
• carry out research and testing covering this information and online forms
• identify the UX issues
• find the best solutions and test them.

Solutions will be integrated into new content for housing webpages.

The UX research and testing work will need to identify issues with:
• current website pages and typical user journeys
• content and information architecture elements
• forms and form elements
• UI choices on mobile devices
• graphics and images.

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place London Borough of Lewisham
Civic Suite
1 Catford Road
SE6 4 RU
London

Some of the work can be done remotely (web development + design)
Working arrangements At least 2 days per week in Lewisham borough / council offices for user testing and meetings.
Security clearance

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Be a market leader in UX research and testing
  • Have very good expertise in digital design and digital strategy
  • Have excellent knowledge and experience in interaction design and prototyping
  • Have excellent skills and experience in web design and development
Nice-to-have skills and experience Have experience of working for public sector (local government)

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 3
Cultural fit criteria
  • Work as a team with our organisation
  • Share knowledge and experience
  • Be transparent and collaborative
  • Take responsibility for their work
  • Challenge the status quo and existing assumption
  • Consider both present and future requirements
Assessment methods Work history
Evaluation weighting

Technical competence

30%

Cultural fit

10%

Price

60%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. What is the maximum day rate for the specialist role of user researcher? There is no maximum day rate for any roles within this commission. Responses will be rated on overall value for money.
2. As we are able to put forward multiple practitioners for the role, are we able to base our responses on our agency's experience? Responses should relate to this specification as well as demonstrate relevant experience.
3. Are you looking for an individual specialist or an agency? Both individual specialists and agencies may respond to this specification.
4. What is the IR35 status? IR35 is a tax status that relates to off-payroll working. More information can be found here: https://www.gov.uk/guidance/ir35-find-out-if-it-applies
5. Is 'accessible' referring to web content accessibility guidelines https://www.w3.org/WAI/standards-guidelines/wcag/ ? Yes.
6. Could you clarify what you mean by 'accessible UX elements (wireframes, html) and design solutions'? Any solution deployed on the website needs to be WCAG2 AA compliant. For example: visual design needs to pass contrast tests, form elements should have relevant labels, multimedia content needs to be complemented by text-only versions.
7. Is this role inside or outside IR35? IR35 Status would not apply to this role as we are seeking to engage a business rather than a personal service. We would accept a substitute agent who meets the right criteria but is would be the selected business who must pay a substitute.
8. Is there any certain clearance required for this position? There is no specific security clearance for this position, though a selected supplier will be required to sign an information sharing agreement, and a non-disclosure agreement.