Awarded to Monitor IS

Start date: Monday 1 April 2019
Value: £9,999,999
Company size: SME
Information Application Services (IAS), Directorate of Information, Army HQ


3 Incomplete applications

2 SME, 1 large

4 Completed applications

2 SME, 2 large

Important dates

Thursday 20 December 2018
Deadline for asking questions
Thursday 27 December 2018 at 11:59pm GMT
Closing date for applications
Thursday 3 January 2019 at 11:59pm GMT


Summary of the work
IAS is an internal software house that uses Oracle, .Net and CRM Dynamics to develop bespoke applications to meet the demands of the Army and wider Defence. There is a requirement to deliver outcomes that support existing applications and develop new applications and services, including the exploitation of low-code solutions
Latest start date
Monday 4 March 2019
Expected contract length
2 years
South East England
Organisation the work is for
Information Application Services (IAS), Directorate of Information, Army HQ
Budget range

About the work

Why the work is being done
IAS provides hosting and through-life application-based Information Services to the Army and wider Defence.

IAS utilises DevOps to deliver applications through a full automated delivery pipeline onto the production environment, using Oracle and Microsoft production platforms on the Army Hosting Environment.

With 72 services supporting enterprise resource planning, HR, finance, logistics and asset management; 3rd Line Support is required to maintain these applications, undertake bug fixes, implement minor changes and upgrades.

The supplier also needs to provide development teams at scale to deliver new requirements using Agile methodologies in a DevOps environment.
Problem to be solved
Provision of a cost effective, flexible development service that can meet the demands of IAS's requirements to support and maintain the current applications services and also provide development services for new requirements that are technology agnostic.
Who the users are and what they need to do
The users of the Applications are regulars, reserves, civil servants and contractors across the Army and wider Defence. The users are required to log on to the Ministry of Defence Network and browse to the appropriate url. Access is granted via single sign on.

The users need secure, highly performant and available application services to provide information in the right context to undertake their business functions to enable the day-to-day operation of the British Army and wider Defence.
Early market engagement
Any work that’s already been done
Existing team
The existing team consists of various parties to support the full software development lifecycle. This includes areas such as infrastructure support, support to ops, in-service management, programme management and service transition. These areas are provided by a combination of military personnel, civil servants and personnel from other suppliers.
Current phase

Work setup

Address where the work will take place
The place of delivery for the service shall be at such location(s) as agreed between the outcomes supplier and the Authority. The primary location for IAS is Andover, Hampshire.
Working arrangements
The supplier will deliver within IAS standards, policies and processes. IAS uses Azure to provide a remote development capability enabling the development service to work with customers and off-site. Once code is ready for deployment it is brought onto IAS on premise cloud dev/test environments, to be deployed through the DevOps pipeline onto the Army Hosting Environment, via System Integration, security testing and pre-production. Each with testing against the capability.

Expenses are only to be incurred with the prior agreement of the Authority. All claims are to be in-line with MoD Civil Servant rates and or practices.
Security clearance
Security Clearance (SC) is desirable for the duration of the service, but Baseline Person Security Standard (BPSS) will suffice in many cases.
Incumbents are to follow both the letter and spirit of Army Headquarters security regulations.

Additional information

Additional terms and conditions
DEFCON 5J (Edn 18/11/16) Unique Identifiers, DEFCON 76 (Edn 12/06) Contractors on site, DEFCON 129J (Edn 18/11/16) Electronic business Delivery Form, DEFCON 513 (Edn 11/16) Value Added Tax, DEFCON 516 (Edn 04/12) Equality, DEFCON 518 (Edn 02/17) Transfer, DEFCON 531 (Edn 11/14) Disclosure of Information, DEFCON 534 (Edn 06/17) Subcontracting and Prompt Payment, DEFCON 537 (Edn 06/02) Rights of Third Parties, DEFCON 550 (Edn 02/14) Child Labour and Employment Law, DEFCON 566 (Edn 12/18) Change of control of contractor, DEFCON 642 (Edn 06/14) Progress meetings, DEFCON 658 (Edn 10/17) Cyber, DEFCON 694 (Edn 07/18) Accounting for Property of the Authority

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable experience within the last 3-years of delivering more than 40 personnel forming complete Agile delivery-teams comprising Scrum Masters, Testers, Developers and Business Analysts, with minimal impact to on-going outputs
  • Proven recent and demonstrable experience (last 3-years) of providing developers who follow Agile methodologies to design/develop secure, scalable enterprise level applications using Oracle Application Express, NET framework and Core
  • Demonstrable experience within last 3-years of providing polyskilled SFIA level 3 to 6 developers within a minimum of 3-5 years' recent experience in C# and Oracle APEX
  • Demonstrable experience within last 3-years of providing SFIA level 4, 5 and 6 Solution Architects, Scrum Masters, Business Analysts, Automated and Manual Testers
  • Proven and demonstrable experience (last 3-years) of delivering services into an Agile/DevOps organisation. Working within SCRUM/Kanban frameworks within multi-skilled development teams capable of contributing to the team beyond development
  • Knowledge, experience and demonstrable ability, within last 3-years, in SQL Server, SSRS/Power BI, EF Core and applicable ORMs
  • Knowledge, experience and demonstrable ability, within last 3-years, in PL/SQL, Oracle Database 11g/12c, BI Publisher and WebLogic server, Oracle RESTful Data Services (ORDS), ApexSec Security Console
  • Demonstrable experience within last 3-years of providing DevOps expertise to build and manage applications using container technologies in the form of Docker and Kubernetes
  • Proven and demonstrable expertise within last 3-years in automated unit testing using tools and frameworks including utPLSQL version 3, SQL Developer, MSTest, NUnit and XUnit
  • Demonstrable experience within last 3-years of successfully integrating systems via APIs, including on-premise and other cloud-based services, including Azure and Amazon AWS
  • Demonstrable experience within last 3-years of successfully building secure web applications that collect/manage personal and/or sensitive information with appropriate controls and protection in-line with MoD JSP440
  • Proven and demonstrable experience within last 3-years in developing RESTful web services using across different technologies and securing those services via OAuth2
  • Proven and demonstrable experience within last 3-years using Static Code scanning tools to diagnose security issues within applications
  • Proven and demonstrable experience within last 3-years in Windows 2012 R2/2016, Red Hat Linux 6.x and 7.x operating systems
  • Proven and demonstrable experience within last 3-years of developing and supporting the release applications using a DevOps pipeline consisting of Git, TeamCity 9.x, Ansible and TFS
  • Experience of using Test Driven Development (TDD) and Behaviour Driven Development (BDD) using tools such as Selenium Javascript, Mocha, Chai and Cypress
  • Demonstrable experience within last 3-years of providing SFIA level 3 to 6 developers for some of these development technologies Java, Go, Python and Node JS
  • Demonstrable experience within last 3-years of delivering applications and services exploiting some of the following - cloud services, low code such as MS PowerApps, Flow and Dynamics
Nice-to-have skills and experience
Experience of working within GDS standards

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Say how you will meet the buyer's requirement (6%)
  • Approach and methodology to meeting the requirements outlined in RFP (6%)
  • Approach for transition of service, running and knowledge transfer (6%)
  • Give examples of KPIs and SLAs that you would be prepared to commit to for this contract (2%)
  • Provide an exit plan for the transition to an alternative supplier at the end of the contract and enable the transition (2%)
  • Provide evidence of skills/experience of team who'll be undertaking the work and how they'll work together. List the roles, responsibilities and number of people for each role/stage of work (10%)
  • Provide team structure, CVs and relevant experience of the team who could be part of the service (8%)
  • Provide two referenceable client-focused case studies where your company have provided the desired service capability (6%)
  • Ability to mobilise the team quickly and approach to service continuity (4%)
  • Explain how you plan to retain key resources/skills for the duration of the contract and how you can commit to meet IAS's continuous need for development activities (4%)
  • Ability to scale up and down resources, whilst ensuring quality and consistency (2%)
  • How the proposal will optimise costs, and generate savings. In particular minimising transition costs between current team and new supplier (2%)
  • Identification of the risks and dependencies associated with this requirement and potential mitigation (2%)
Cultural fit criteria
  • Proven experience in last 3-years in working with the product owner to derive (1%)
  • Proven experience in last 3-years of an open/collaborative working relationship at all levels with excellent communication and co-ordination skills when conducting daily stand-ups, team meetings, presentation and demonstrations (2%)
  • Has a no-blame culture and encourages people to learn from their mistakes, working as "one team" (2%)
  • Suppliers must demonstrate an ability and willingness to work collaboratively within a multi-vendor delivery environment (2%)
  • Able to communicate effectively with users, technical architects and solve issues amongst complex integrations (2%)
  • Proven ability to add value to IAS through the use of innovation, continuous improvement and cost savings utilising technology (1%)
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Given the Christmas holidays are the authority prepared to extend the closing date to allow for open and fair competition.
The Digital Marketplace will only allow an advert to be open for 2 weeks. Once the advert closes the Authority will have to undertake an exercise to see if a fair and open competition has taken place. This is due to the requirement needing to be in place by 4th March 2019 for a potential transition period, with delivery of outcomes commencing 1st April 2019.
2. What is the IR35 status of the roles within this requirement.
As the Authority is contracting out the services to a third party and the workers do not personally provide their services to the Authority, IR35 does not apply in this instance. IAS would be willing to accept a substitute, have limited supervision in terms of requesting outcomes and no mutuality of obligation to the supplier. Our behaviour and working practices are designed to be in keeping with a service provision.
3. Can the authority please confirm if there is a current incumbent and if this is the case are there any requirements to TUPE these personnel.
There is a current incumbent but TUPE is not applicable.
4. Does the authority have a budget range in mind for the work.
The Authority has a budget but to ensure we obtain Value for Money I am not in a position to divulge the budget.
5. Could the authority provide any further guidance on the expected team size required.
As this requirement is an outcome based Contract I am unable to specify the team size, however within the advert, essential skills and experience, we request demonstrable experience within the last 3-years of delivering more than 40 personnel forming complete Agile delivery teams.
6. .
PLEASE NOTE : Due to Christmas holidays, any further questions submitted will be answered on Wednesday 2nd January 2019.