Awarded to Datavid Limited

Start date: Saturday 2 March 2019
Value: £250,000
Company size: SME
Ministry of Housing, Communities and Local Government (MHCLG).

ECLAIMS Technical Support and Development service starting from 1 April 2019

6 Incomplete applications

5 SME, 1 large

1 Completed application

1 SME, 0 large

Important dates

Monday 17 December 2018
Deadline for asking questions
Monday 24 December 2018 at 11:59pm GMT
Closing date for applications
Monday 31 December 2018 at 11:59pm GMT


Summary of the work
Technical Support and Development services for the ECLAIMS service.
Latest start date
Monday 11 February 2019
Expected contract length
2 years.
No specific location, eg they can work remotely
Organisation the work is for
Ministry of Housing, Communities and Local Government (MHCLG).
Budget range
Budget range for Support contract between £10000 - £12000 per month over the lifetime of the contract. Additional development and support to be discussed.

About the work

Why the work is being done
ECLAIMS supports administration of the European Regional Development Fund managed by MHCLG. It also supports the administration of the European Social Fund programmes from 2014 to 2020 which is managed by the Department of Work & Pensions (DWP).
Problem to be solved
A supplier who will maintain and develop the platform in collaboration with MHCLG and DWP, using an agile based approach.
Who the users are and what they need to do
Mainly MHCLG and DWP staff along with 3rd parties and grant applicants from local government, social enterprises and other NGO's. Further details on the current service can be found at the using the following link:
Early market engagement
No early market engagement has taken place for this requirement.
Any work that’s already been done
The ECLAIMS service went live in June 2018.
Existing team
MHCLG Digital Delivery team for Product Management, Service Management and Supplier Management. SME's from the core MHCLG and DWP business community. TSO for 1st line help desk support.
Current phase

Work setup

Address where the work will take place
Various locations throughout the UK.
Working arrangements
We would like to work collaboratively with the successful supplier. As a result, we would expect the successful supplier to work at an MHCLG office on at least 2 days per week. Ideally this would been in 2 Marsham Street, London, SW1P 4DF but consideration can be given for this to be in other MHCLG offices.
Security clearance
BPSS required to access 2 Marsham Street. CTC is required for those working on site in 2 Marsham Street although it is possible that this work may be carried out at other MHCLG offices in the UK.

Additional information

Additional terms and conditions
All materials/outputs derived from the contract shall be the property of MHCLG. GDPR requirements shall be discussed and agreed with the preferred supplier at the appropriate time.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • MarkLogic Database skills
  • NoSQL database architecture
  • Orbeon Forms
  • Xquery
  • Public sector experience
  • Proven agile working methods
  • GDS Service Standards
  • Jaspersoft reporting
  • Experience of EU funding and development services
Nice-to-have skills and experience

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Approach and methodology
  • Team structure
  • Value for money
  • Development approach
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Challenge the status quo
  • Ability to manage challenging and diverse stakeholders.
  • Share knowledge and experience with other team members
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is there any opportunity for you to extend the application dates, due to the Christmas break ?
Having considered our timelines, over the Christmas period, we are pleased to agree to a short extension to our timeline. This is shown below:

Launch: 17th December

Stage 1 evaluations submitted on the DOS portal currently by 23:59 on Monday 31st December. This can be extended to Thursday 3rd January by 23:59 sending responses to Buyer's email address: Mark using excel to confirm word count.
2. Who was responsible for developing the ECLAIMS service?
The E-Claims system was originally developed by Marklogic. The current service is delivered by TSO.
3. May I know the count of resource/s anticipated from the supplier?
We would like suppliers to tell us what they think is an appropriate team size based on the requirements we have provided.
4. Are you open to a working arrangement with a remote team?
Our requirements are covered within the Working Arrangements part of our original requirement. Our expectation is for the successful supplier to be on site in MHCLG’s offices in 2 Marsham Street at least 2 days a week.