Ministry of Defence

User Researcher MOD Request a Military Service Record Beta

Incomplete applications

9
Incomplete applications
8 SME, 1 large

Completed applications

7
Completed applications
6 SME, 1 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Monday 7 January 2019
Deadline for asking questions Monday 14 January 2019 at 11:59pm GMT
Closing date for applications Monday 21 January 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Specialist role User researcher
Summary of the work User researcher for Beta phases of the Request a Service Record Project. Responsible for identifying user needs and influencing serive design to meet them. Will work closely with project team to iterate the service and to ensure compliance with the Government Digital Service Standard.
Latest start date Monday 22 October 2018
Expected contract length 45 days plus optional additional 15 days
Location No specific location, eg they can work remotely
Organisation the work is for Ministry of Defence
Maximum day rate

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement
Who the specialist will work with The user researcher will support the service manager to ensure that MOD meets its business objectives for enhancing access to historic military services records

The user researcher will join a team which includes Service Manager, Delivery Manager, Technical Architect, Developer and Solutions Architect.

The User Researcher will be expected to work with Subject matter experts from MOD Disclosure Branches, Policy Leads and members of the public including key user groups for example, geaneologists.
What the specialist will work on MOD is looking a user researcher to assist improving access to historical military service records via www.gov.uk. The role is required to; identify and engage users (including assisted digital users); develop and exploit user stories, work closely with a Developer and project team to iterate and test prototypes with users and service delivery organisations feeding into product iterations through Beta product development cycles, ensure compliance with Government Digital Service Standards. The work is to include integration of www.gov.uk/notify and www.gov.uk/pay into the service and creation of a search facility for records data.

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Primary locations Portsmouth or York but could also work remotely.
Working arrangements A typical working day is 9am-5pm (however working outside of these hours may be required due to business/project need.

The role is based at Portsmouth or York but there may be travel involved to other regions of the country. Travel expenses outside the base locations will be covered.
Security clearance SC clearance is required.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Cabinet Office (CO) Travel and Subsistence policy will apply. All expenses must be pre-agreed between the parties and must comply with the CO T&S policy

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Experience of agile working alongside a developer and technical architect using centred design practices to ensure user stories and user research are at the heart of product design.
  • Proven ability to design services to meet valid user needs including planning, designing and conducting usability testing of prototypes.
  • Experience of mapping user journeys.
  • Excellent written and verbal communication including strong negotiation skills and the ability to influence external partners, suppliers and stakeholders.
  • Experience creating and delivering workshops.
  • Experience using analytics, research and insights to make improvements that meet user needs.
  • Experience Delivering outputs in line with Government Digital Service Standard and assessment process.
  • Ability to Identify users and potential users of specific, niche services in the public domain (particularly those similar to military service records service) and securing their participation in user research.
  • Experience identifying assisted digital users and engaging them to ensure the service is designed to enable maximum digital take up.
  • Proven ability to update ser needs and user stories throughout the cycles of iterative product development to feed into prototype development and influence product direction.
Nice-to-have skills and experience

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 6
Cultural fit criteria
  • Be transparent and collaborative when making decisions.
  • Experience of successful collaborative working environement.
  • Create and maintain an agile working environment.
  • Take responsibility for their work.
  • Can work with clients with low technical expertise.
  • Able to challenge the status quo and use persuasion skills to achieve business buy-in.
  • Have a no-blame culture and encourage people to learn from their mistakes.
  • Bring agile mindset and principles into practice.
Assessment methods
  • Work history
  • Reference
  • Interview
  • Scenario or test
  • Presentation
Evaluation weighting

Technical competence

65%

Cultural fit

15%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. What is the IR35 status? The role has ben assessed as being outside of the IR35 Intermediaries Legislation.
2. Please can you confirm the latest start date as is states October 2018? The latest start date is 1st March 2019.
3. Is there an incumbent? Will they be reapplying? There is no incumbent
4. What is the expected daily rate? As per frame work
5. How many days can they work from home per week? The role is suitable for homeworking providing the requirements are met. There is a requirement to attend meetings and conduct user research interviews around the county and this will be discussed and agreed as the project progresses
6. What is the expected daily rate for this specialist? As per framework rate
7. Are you considering applicants without the current SC but are willing to do this? Due to the short timescale for this work, applicants must have SC clearance at the start date
8. Is the incumbent in place. If yes, will they be applying for this role? There is no incumbent
9. What is the day rate? Is this inside or outside IR35? The role has been assessed as being outside of the IR35 Intermediaries Legislation. The framework rate.
10. Can you kindly confirm the IR35 status of this role please? The role has been assessed as being outside of the IR35 Intermediaries Legislation
11. What is the latest start date? The above says October 22 2018? The latest start date 1st March 2018
12. Can you please confirm the rate and IR35 status of this position? Also is there current incumbent ? The role has been assessed as being outside of the IR35 Intermediaries Legislation
13. Can you please confirm the start date of Oct 18? The latest start date is 1st March 2019
14. Can you confirm the start date of Monday 2 October 2018? The latest start date is 1st March 2019
15. Will you sponsor candidates who don't currently have SC clearance? Due to the short timescale for this work, applicants must have SC clearance at start date.
16. Please confirm the start date as it states Oct 2018 The latest start date is 1st March 2019
17. Please confirm the start date as it states Oct 2018 The latest start date is 1st March 2019
18. Is this opportunity inside or outside IR35? The role has been assessed as being outside the IR35 Intermediaries Legislatoin
19. The latest date is shown as Monday 22 October 2018. When are you expecting a supplier to start? The latest start date is 1st March 2019
20. The start date currently highlighted is October 2018. Given the bid timescales, what is the projected start date in 2019? The latest start date is 1st March
21. Do you anticipate this opportunity to be in or out of scope of IR35? The role has been assessed as being outside of the IR35 Intemediaries Legislation
22. Do you have a maximum budget for this role? As per Framework rates
23. How many days in a month would the candidate be required to be onsite? The role is suitable for homeworking providing the requirements are met. There is a requirement to attend meetings and conduct user research interviews on site and this will be discussed and agreed as the project progresses
24. What date would you like the user researcher to start the project? The latest start date is 1st March 2019
25. What date would you like the user researcher to start the project? The latest start date is 1st March 2019.
26. What date would you like the user researcher to start the project? The latest start date is 1st March 2019
27. What date would you like the user researcher to start the project? The latest start date is 1st March 2019.
28. Is this role outside IR35 or inside IR35? The role has been assessed as being outside of the IR35 Intermediaries Legislation
29. Why is the start date in October but applications must be in January? The latest start date is 1st March 2019
30. Would you provide support in getting SC clearance to the selected person if he/she doesn't hold the existing clearance or are you looking at candidates having existing valid SC clearance in hand before they apply? Due to the short timescale for this work, applicants must have SC clearance at start date.
31. Is there a maximum budget range for this role which we need to keep in mind? As per Framework rates
32. Would you provide support getting SC clearance to the selected person if he/she doesn't hold the existing clearance or are you looking at candidates having existing clearance in hand before they apply? Due to the short timescale for this work, applicants must have SC clearance at start date
33. Will this role fall inside or outside IR35 The role has been assessed as being outside of the IR35 Intermediate Legislation.
34. Inside or outside IR35? The role has been determined as being outside of the IR35 Intermediaries Legislation
35. Will the MoD sponsor SC clearance? Due to the short timescale of this work, applicants must have SC clearance at the start date.