Start date: Monday 21 January 2019
Value: £19,350
Company size: SME
London Borough of Hackney

Developing Hackney Works service to support advertisement of opportunities and online applications

8 Incomplete applications

6 SME, 2 large

4 Completed applications

4 SME, 0 large

Important dates

Tuesday 4 December 2018
Deadline for asking questions
Tuesday 11 December 2018 at 11:59pm GMT
Closing date for applications
Tuesday 18 December 2018 at 11:59pm GMT


Summary of the work
Improvements to the digital service that supports Hackney residents to access pathways into employment. The service provides a more personalised and trusted service than commercial recruitment sites.
Latest start date
Tuesday 15 January 2019
Expected contract length
6 weeks
Organisation the work is for
London Borough of Hackney
Budget range
£20 - £25,000

About the work

Why the work is being done
Hackney Works launched its digital service in April 2018. Since then, the number of clients using the service has increased by 48%, and continues to grow. The success of the digital service so far means we want to invest in its continued improvement
Problem to be solved
The current live system contains core functionality and delivers an end-to-end digital service.
The service:
- advisers notify their clients who then express their interest in training and/or opportunities.
- provides personalised information, advice, guidance to users
- notifies users through the journey via email /SMS
- enables advisers and clients to create a shared action plan to set out and monitor progress.
This phase will provide additional components to improve service:
-Driving footfall to opportunities
-Enabling clients to directly apply for vacancies
-Improve efficiency and value for money (enable Employer Engagement team to manage vacancies and applications more effectively)
Who the users are and what they need to do
As the Employment and Skills team, we need to promote all opportunities to members of the public in order to receive sufficient submissions to fill the opportunities.

As a Hackney Works adviser I need a simple submission process to submit my client for opportunities.

As a candidate I need a simple application process to apply for opportunities.

As the Employer Engagement team, we need to see key management information in order to manage and improve operations.

As a job seeker I need a homepage that is easy to navigate to find the information I need.
Early market engagement
Any work that’s already been done
The Discovery phase was run in-house, the MVP and Phase 1 were built in partnership with FutureGov. The software ( is open source to enable any agency to understand the current functionality and the supporting documentation provided.
The final show and tell document below explains what was achieved:
Existing team
2 lead Ways into Work advisors, supported by the team manager and empowered service manager
1 ICT project manager
Current phase

Work setup

Address where the work will take place
Hackney Service Centre, 1 Hillman Street, E8 1DY and the Hackney Works hub in Woodberry Down
Working arrangements
We would prefer a team onsite for 3 days a week, most weeks in order to engage with ICT and Hackney Works colleagues and build broader engagement with the style of working (eg through show and tells). This would include spending time at the Hackney Works Hubs as well as time on the main campus.
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have experience of developing a similar employment opportunities service
  • Have knowledge of user needs for the service
  • Have experience of working to the GDS service design manual
  • Combine user research, service design and developer expertise
  • Work to user-centered, iterative, Agile principles
  • Have experience designing services for a wide range of digital skills and confidence
  • Consume from and present to Hackney’s new API layer
  • Understand how to meet the needs of a diverse range of users
Nice-to-have skills and experience
  • Be prepared to share risk and/or reward with the council if the service is attractive to other authorities
  • Employ an apprentice who is a resident in the Borough
  • Promote user-centred design and Agile across the Council

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Promote user-centred design and Agile across the Council
  • How the approach or solution meets user needs
  • How the approach or solution meets our goal
  • How they’ve identified risks and dependencies and offered approaches to manage them
  • Team structure, including skills, experiences and relevance of individuals
  • Clarity of approach
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Have a no-blame culture and encourage people to learn from their mistakes
  • Take responsibility for their work
  • Share knowledge and experience with team members and the wider service
  • Work openly
  • Hackney Council is a diverse organisation, reflecting the diversity of our borough. Describe how you would successfully work as a team with Hackney and other suppliers in a diverse environment.
Payment approach
Capped time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. The prior work requires gAccount access to review, can you please provide an open copy of this document, please?
The copy is now open to anyone with the link. Can you please try again?
2. The URL results in a 404 error – can you provide a working link, please?
I have checked the url and it is appears to be working. Can you please try again. Thanks
3. Although the opportunity says you'd prefer a team onsite 3 days a week, would you consider remote working with regular (perhaps weekly) face-to-face meetings? Our team is a great fit for this project and we'd love the opportunity to apply to work on it, but as we're not based in the area the travel and accommodation requirements for 3 days of onsite working would prohibit us applying.
Possibly, provided the outcome can still be achieved satisfactorily.
In our experience the team co-located onsite is important as it :
- develops a shared understanding of user needs
- supports the embedding of user-centred, Agile approach
- helps the team understand how to support the system
......but we are happy to consider other work arrangements