Awarded to Deloitte LLP

Start date: Monday 7 January 2019
Value: £284,413
Company size: large
Intellectual Property Office

Enterprise Data Architecture Services - Data Modelling & Governance

14 Incomplete applications

12 SME, 2 large

9 Completed applications

7 SME, 2 large

Important dates

Friday 23 November 2018
Deadline for asking questions
Friday 30 November 2018 at 11:59pm GMT
Closing date for applications
Friday 7 December 2018 at 11:59pm GMT


Summary of the work
Data Modelling services to add further detail to an already developed Conceptual Data Model to cover allowing it to cover a wider range of business services.

Data Governance services to develop a set of prioritised data governance recommendations based on an already produced Data Management Strategy.
Latest start date
Monday 7 January 2019
Expected contract length
The initial pieces of work under this contract are envisaged to take circa 3 months.
Organisation the work is for
Intellectual Property Office
Budget range
The initial pieces of work under this contract are envisaged to take circa 3 months. However subsequent iterations and development of the conceptual and logical data models and extensions to the data governance framework may be required and as such the contract may be up to 18 months

Initial statements of work would be circa £300k with potential for up to £700k to £1m for the subsequent iterations and development of the conceptual and logical data models and extensions to the data governance framework.

About the work

Why the work is being done
The IPO is undertaking initiatives to transform the delivery of services to meet the “digital by default” expectations of customers and improve the management of its data in accordance with government principles.

Data is currently structured according to Intellectual Property rights rather than customers, making delivery of customer focused services difficult. As a result, the IPO has embarked on re-designing its data architecture to support delivery of future services. In addition, it is seeking to develop its data governance function to ensure a consistent approach to data is taken across all services.
Problem to be solved
Data modelling:broadening an existing Conceptual Data Model to cover multiple business services, in line with the Business Service Model developed by IPO. A Logical Data Model will be produced, focusing on data entities related to customer account. The current physical data items associated with Change of Address will be detailed to build understanding of how such a service would interact with legacy data.

Data governance: developing a set of prioritised data governance recommendations based on the Data Management Strategy. A roadmap of initiatives will then be developed, including estimates of investment for a business case for investment in Data Governance.
Who the users are and what they need to do
As Chief Data Officer I need to develop the current conceptual data model so that it encompasses the services covered by IPO's business service model and has sufficient detail to support building of a customer account. In addition I wish to build an understanding of how a customer account may interact with legacy data by detailing the physical data items associated with a Change of Address service which is under development.

As Chief Data Officer I need a prioritised list of recommendations, based on previous work, to build a data governance capability.
Early market engagement
No formal market engagement has taken place with regards to this work however a prior piece of working looking at maturity and capability in regards to Data was completed by a supplier, also an initial phase of Conceptual Data Model has also been completed successfully by another supplier.
Any work that’s already been done
A target Conceptual Data Model has been created by a 3rd party supplier and defined the core IPO data entities and their relationships. It is centred upon the customer account entity, with the goal of fulfilling the ambition to provide services authenticated and customer centric services.

A report making a number of recommendations on how to implement a data strategy for the IPO has been produced by a 3rd party supplier. A number of the recommendations have been implemented.
Existing team
The supplier will be working with IPO staff including the existing data management team, architecture team, and a project team.
Current phase

Work setup

Address where the work will take place
Intellectual Property Office, Cardiff Road, Newport, NP10 8QQ
Working arrangements
Individuals will work as a delivery team to the Chief Data Officer. Work pattern will be standard office hours Monday to Friday (40 hours per week), however more flexibility may be arranged by mutual agreement after an initial onboarding and engagement process
Security clearance
SC Cleared and BPSS

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • SC Cleared Staff - please provide detail of current SC cleared staff or those previously cleared, or how more will be sourced.
  • Demonstrable Experience of developing data models for customer account data
  • Demonstrable Experience of developing Conceptual and Logical data models using data modelling tools
  • Demonstrable Experience of developing a data governance function for a data driven organisation in the public sector
  • Demonstrable Experience or writing a business case to gain agreement and funding for a Data Governance program
  • Demonstrable Experience presenting Data models to a non-technical community in an easy-to-understand manner
  • Demonstrable Experience shifting centricity of an organisation's data model (e.g. product-focused to customer focused)
Nice-to-have skills and experience
  • Experience of using Erwin Data Modeller to produce conceptual and logical data models
  • Experience of data in Intellecutal Property Rights
  • ISO27001 - supplier should include details and scope of accreditation

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • How concepts will be communicated and shared in a clear manner
  • Stakeholder engagement plan
  • High level project plan
  • Key activities including description
  • IPO specific proposed solution
  • Resources availabe at start of contract to deliver outcomes
  • Pool of available resources for additional/further work
  • Estimated timescale for delivery of outcomes
  • Ability to initiate work in a timely manner
  • Value for Money - how supplier can bring value add services beyond the requirements stated in the original advert.
Cultural fit criteria
  • Communication Skills
  • Positive and professional attitude
  • Collaboration and Partnering, including with other suppliers.
  • Knowledge and experience sharing
  • Taking responsibility for work
  • Willingness to Innovate for benefit of client
Payment approach
Fixed price
Assessment methods
  • Written proposal
  • Case study
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. For security requirements how should we interpret "SC Cleared and BPSS" as when it comes to a team provisioning? To elaborate a bit more, is it that a few key roles will be required to have SC clearance and the majority of the team can be BPSS?
All staff working with us will need SC Clearance.
2. Please confirm whether IPO will support the SC clearance process for our consultants, and if so will it be acceptable for consultants to start work at IPO with BPSS clearance, pending their SC clearance being awarded?
IPO is able to support the SC Clearance process for consultants if necessary. Staff must provide BPSS and DBS checks before they join the project team.
3. Please can you confirm whether formal ISO27001 accreditation is required, or is it acceptable to provide evidence of how our policies align with ISO27001?
The IPO is seeking ISO27001 accreditation, we may consider organisations who are actively persuing ISO27001 should no suppliers with ISO27001 be suitable.
4. Re security requirements – some of our staff are likely to be non-UK citizens and residents. Would equivalent security clearances from EU countries be acceptable?
No we would not be able to accept equivalent security clearances from EU countries. SC clearance is required.
5. Do you want only ISO27001, or is an equivalent suitable?
The IPO is seeking ISO27001 accreditation, we may consider organisations who are actively persuing ISO27001 should no suppliers with ISO27001 be suitable.
6. Are you following this policy for security clearance?
Are you complying with this policy?
Not shortlist based on existing clearance or any pre-conception of what clearance involves.
Make it clear in the recruitment guidance and when publicising vacancies that individuals may start work whilst a NSV clearance is being processed in some instances (with appropriate supervision, with the pre-employment check (the Baseline Personnel Security Standard) or lower levels of NSV)
All staff brought in by the successful supplier will require SC Clearance, BPSS and DBS. BPSS and DBS are required prior to starting, the IPO will take a risked-based approach as to whether an individual may work while the IPO is supporting SC Clearance being completed. The supplier should consider whether or not their staff are likely to meet the requirement of BPSS, DBS and SC Clearance as this could impact their ability to deliver and meet their contractual commitments.
7. Could you confirm if there is a weighting associated with each ‘essential’ and ‘nice-to-have’ criteria listed in the opportunity? If so, could you share these weightings?
Weightings only apply to the section headings. There are no sub-weightings for the essential and nice-to-have criteria.
8. Could you clarify whether the response to the question ‘ISO27001 – supplier should include details and scope of accreditation‘ requires suppliers to confirm that they hold IS027001 or whether suppliers should submit experience of helping organisations achieve their ISO27001 compliance?
We require suppliers to confirm they hold ISO27001. We are not seeking suppliers to help us obtain ISO27001 compliance.
9. Are you looking for a specific scope for the ISO27001 certification, such as infrastructure, or database modelling? Is the supplier expected to host any data?
ISO27001 accreditation should be relevant to the requirements, that is data modelling and data governance. The supplier is not expected to host any data.
10. To what extent will the assessment be marking-up or marking down any application that exceeds the 100 word response guideline? For example, it may not necessarily be possible to list details of all staff with SC Clearance/ security status within this restriction.
The CCS portal will not allow a response to exceed the word limit.