Awarded to M4 Digital Group (formerly Zeefix Consulting Limited)

Start date: Wednesday 20 February 2019
Value: £316,800
Company size: SME
Home Office

Home Office HODDaT Service Architect

12 Incomplete applications

11 SME, 1 large

33 Completed applications

30 SME, 3 large

Important dates

Friday 23 November 2018
Deadline for asking questions
Tuesday 27 November 2018 at 11:59pm GMT
Closing date for applications
Friday 30 November 2018 at 11:59pm GMT


Specialist role
Service manager
Summary of the work
To work with the team for a Major Programme to define, document and agree with all stakeholders and ongoing service architecture. You will also be responsible for managing the introduction of new Service, working as part of a small team.
Latest start date
Monday 11 February 2019
Expected contract length
up to 2 years
Organisation the work is for
Home Office
Maximum day rate
£850 for an exceptional candidate

About the work

Early market engagement
Who the specialist will work with
The internal Programme team
What the specialist will work on
Providing a specialist Service Architecture for a major Programme to update a piece of critical national infrastructure.

Work setup

Address where the work will take place
Home Office premises within the M25 – currently 2 Marsham Street, London SW1P 4DF, Metro Point, Sydenham Road, Croydon CR0 2EU and Hendon Data Centre, Aerodrome Road, London, NW9 5JE
Working arrangements
Work alongside existing team and project manager.
Security clearance
To have or undergo SC Clearance

Additional information

Additional terms and conditions
Travel: outside M25 is payable subject to Home Office travel expense policy. Subsistence is not payable.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • The successful candidate will be an experienced IT professional.
  • In depth service management experience & understanding of ITIL (V3).
  • Comprehensive and recent experience designing and implementing service architectures for complex systems in large government departments or other large organisations
  • Demonstrable track record of successfully taking an evolutionary approach to service architecture.
  • Strong communications, relationship building, negotiation and influencing skills; able to ensure that advice regarding the service specialism is acted upon.
  • A creative and pragmatic approach to service design.
  • Ability to absorb new technical, commercial and business concepts quickly, and work with them.
  • Recognised expertise in service model development and its application within a business environment e.g. intelligent customer functions.
  • A sound, broad knowledge of IT and an excellent understanding of how support services impact on other business functions.
  • Demonstrable experience of transforming business needs into contractual requirements.
Nice-to-have skills and experience
  • ITIL V3 Expert Qualification
  • Experience with automated configuration management, deployment and testing solutions.
  • Experience with open source solutions and community.
  • Knowledge of Agile development, deployment and operations lifecycle
  • Experience using and deploying on Cloud based platforms
  • Working in a multi-disciplinary team.
  • Experience of providing or managing outsourced service management services.

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Works well in a collaborative team
  • Demonstrate courage (e.g. can express controversial views, confront reality, and make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates)
  • Demonstrate responsibility (e.g. act like a leader, serve your team, provide solutions to problems, engage in external/internal environments, seek the best for the organisation beyond your team)
  • Demonstrate vulnerability (e.g. declare uncertainty, fear, recognise mistakes, apologise, and acknowledge weaknesses) Demonstrate simplicity (e.g. take simple steps to goals, do less but better, mitigate failures, talk straight with respect)
  • Demonstrate excellence (e.g. seek actionable feedback, set challenging targets, know users, deliver cost effective high level customer satisfaction)
  • Demonstrate enthusiasm (e.g. bring whole self to work, celebrate success, share passion and energy with others, optimistic)
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is this a new role or is there an incumbent in place?
This is a re-procurement with an incumbent in place.
2. Hi, is this role outside IR35 or inside IR35?
As per the buyers guide, Digital Outcomes and Specialists 3 framework can only be used for workers who meet the rules for working off-payroll (known as ‘outside IR35’). See .
3. Does the start date include a hand-over period?
Or will the new Service Architect have to plan to start earlier than the stated start date.
The current call-off ends on 19th February 2019 which will allow a week for handover.