Office for Product and Safety Standards (OPSS), BEIS

UK SBS DDaT18026 BEIS - OPSS Discovery for consumers and businesses product safety services

Incomplete applications

12
Incomplete applications
9 SME, 3 large

Completed applications

12
Completed applications
11 SME, 1 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Tuesday 20 November 2018
Deadline for asking questions Tuesday 27 November 2018 at 11:59pm GMT
Closing date for applications Tuesday 4 December 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work A Discovery that provides detailed insight into product safety user needs for consumers and businesses.

This will be used to develop distinct MVP digital services as part of OPSS’s digital portfolio.
This an 8-week discovery to deliver two separate reports for consumers and businesses respectively.
Latest start date Friday 1 February 2019
Expected contract length 8-week discovery period (broadly 4 weeks on businesses & 4 weeks on consumers) ending on 29/03/2019
Location West Midlands
Organisation the work is for Office for Product and Safety Standards (OPSS), BEIS
Budget range £69,000 - £75,000 excluding VAT

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done OPSS is responsible for developing national capacity for product safety in the UK.
Our digital portfolio includes services aimed at: Regulators/Businesses/Consumers.

These services will improve the way that we manage product safety issues including:

• ability to investigate and notify product safety issues.
• providing a trusted central source of product safety information to help users understand any risks and corrective actions.

During 2019/20 we will be developing digital services that help address the user needs of businesses and consumers. We need a Discovery aimed at understanding the detailed needs of each group.
Complete by end March 2019
Problem to be solved We need a focused eight-week Discovery that gives deeper insight into businesses and consumers user needs to help develop digital services for these groups. They will form part of the OPSS digital portfolio and use existing technical architecture.

Discovery must deliver separate and distinct outputs for each group. They will shape MVP services for each group to be delivered during 2019/20. We have identified high level user needs for each group (below). These need to be validated and any additional needs identified.
Who the users are and what they need to do As a consumer, I need to:
• Search for a product to check it has no known product safety issues
• Check that products I own have any known product issues
• Register my products, new and existing
• Subscribe to all product safety issues

As a business, I need to:
• Work closely with regulators in an investigation of a safety issue for one of my products
• Register consumer purchase with contact details at point of sale
• Share my product information with the authorities easily and automatically
• Notify the market that I have a new product
Early market engagement We commissioned a discovery in Autumn 2017 that explored the landscape for market surveillance and product safety at a high level. The outputs provided a broad roadmap to develop digital services to address these issues in phased releases.

We are currently in beta development for the first of these phases aimed at Regulators investigating and notifying product safety issues. This will enter public beta by end March 19. This service will form the foundation for other services developed in subsequent phases.

The focus of this Discovery requirement is to provide deeper user insight into services for consumers and businesses, building on the earlier discovery findings.
Any work that’s already been done See Early Market Engagement above. We have a completed an initial discovery which provided outputs to shape our service roadmap. This provided some but limited insight into consumers and businesses.

All relevant outputs will be shared with the successful supplier.
Existing team This project is being led by OPSS Digital as well as subject matter experts. Specifically, OPSS will provide:

• Product Owner
• Some Junior UX design resource

In addition, there will be access to the wider team and current suppliers to help gain access to relevant work streams that will develop insight into these groups.
Subject matter experts will be available to help the supplier understand the policies and business processes that underpin the service.
Current phase Discovery

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The successful supplier will be based at Victoria Square House, Victoria Square, Birmingham, B2 4AJ.

OPSS is a multi-sited organisation and there may be a requirement to travel and work at these sites which include 1 Victoria Street, London and Teddington.
Working arrangements Our strong preference is for co-location at our Birmingham site but are happy to discuss alternative arrangements if this proves problematic.

BEIS normal working hours are 09:00 - 17:00. Our expectation is that the successful supplier will adopt this pattern.
Security clearance Baseline Personnel Security Standard (BPSS) clearance required and we will sponsor this if necessary.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions N/A

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Demonstrate how you will apply your skills and expertise…
  • in delivering evidence-based research to inform a user-centred design with end-to-end user journeys and how this will ensure successful delivery of this project
  • to work with consumers specifically to research and document their user needs and motivations and how this will ensure successful delivery of this project
  • to work with businesses specifically to research and document their user needs and motivations and how this will ensure successful delivery of this project
  • to work alongside other suppliers in the process of developing services to share insights and how this will ensure successful delivery of this project
  • in delivering discoveries with multiple user-groups that retain clear, distinct outputs for each group and how this will ensure successful delivery of this project
  • to work in tight timeframes to deliver customer outputs and how this will ensure the successful delivery of this project
Nice-to-have skills and experience Demonstrate how you will apply your skills/expertise to work with Government digital standards to develop GOV.UK services and how this will ensure the successful delivery of this project

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • Approach and methodology
  • How the approach or solution will meet user needs
  • Estimated time-frames to complete the work
  • Team structure (with roles and responsibilities)
  • How risks and dependencies are identified and approaches to manage them
  • Approach to maintaining control, transparency and quality
Cultural fit criteria
  • Demonstrate how you will work transparently and collaboratively with the OPSS Digital team
  • Demonstrate how you will develop an understanding of the problem statement
  • Demonstrate how you will work with OPSS to agree priorities and ensure resource is directed to ensure successful outcomes
  • Demonstrate how you will provide regular updates on progress
  • Demonstrate how you will work with OPSS to identify and make decisions that ensure successful outcomes
  • Demonstrate how you will escalate blockers quickly
Payment approach Capped time and materials
Assessment methods
  • Written proposal
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Could you advise on the name of the company that was awarded to provide the discovery work in Autumn 2017 (exploring the landscape for market surveillance and product safety at a high level)? Many thanks We don't have a fixed number in mind but would expect the supplier to work with a sufficient number to provide range and depth to the research. We will work with the supplier to identify users where we can but expect the supplier to also help us find users. We have no geographic preference on user location. It will be down to the supplier to decide whether face to face or remote research is the best approach to illicit the best user insight. From experience a mix of the two illicits the best results.
2. Will the beta product be available for review with the businesses and consumers? Is the beta product expected to be an input to this Discovery phase? We will decide whether the beta product will be available for review with businesses and consumers at the start of Discovery once we know if there is a benefit to doing this. This will also determine if the beta product will be an input to the Discovery phase.
3. Is there an incumbent supplier in place? If so, will they be also bidding for this work? We have a supplier currently developing the beta service that forms the product safety platform that business and consumer product safety services will form part of. We don't know if they are bidding for this work.
4. Have current and future state business processes been documented? There has been some limited documenting of both current and future business processes, but further work may be required.
5. The first question in the application "Demonstrate how you will apply your skills and expertise…" appears to be more of a heading to the next set of questions rather than a question by itself or is the expectation an answer on delivery/project governance followed by the applicant? The first question is a leading question for the questions following it. Please do not provide a response to the leading statement as it is not a question that will be scored. Due to the word limit when posting criteria the question has been split into two parts.
6. Could you advise on the name of the company that was awarded to provide the discovery work in Autumn 2017 (exploring the landscape for market surveillance and product safety at a high level)? Many thanks Engine Partners UK (this information is available from the digital marketplace)
7. Is there an incumbent supplier in place? If so, who? We have a supplier currently developing the beta service that forms the product safety platform that business and consumer product safety services will form part of. The supplier is Softwire Technology (this information is available from the digital marketplace).